William H Brown Chesterfield reviews

★★★★★ 5/5

Google

Wow, wow, wow! If you are navigating the labyrinthine corridors of mortgage finance, let me introduce you to the incandescent beacon of brilliance that is Jassy. This isn’t just a mortgage advisor, this is a virtuoso of fiscal finesse, a paragon of professionalism, and quite frankly, the Da Vinci of lending logistics. From our very first interaction, Jassy exuded a rare blend of gravitas and warmth, transforming what could have been a soul-sapping slog into a symphony of clarity and confidence. Her encyclopedic knowledge of the mortgage cosmos is matched only by her preternatural ability to distill complex jargon into digestible, empowering insights. She doesn’t just advise, she orchestrates. Every step of the process was handled with surgical precision and celestial grace. Deadlines? Met with military punctuality. Hurdles? Vanquished with gladiatorial flair. Communication? As crisp and effervescent as champagne on a summer’s eve. Jassy didn’t just secure me a mortgage, she architected a future. Her strategic acumen, tireless advocacy, and unwavering dedication elevated the entire experience into something bordering on the sublime. If you’re seeking someone who will champion your cause with Herculean strength and velvet-gloved finesse, look no further. Jassy is not merely exceptional, she is transcendent.

James · 15 September 2025

★★★★★ 5/5

Google

I came into store and the lettings team was unfortunately unavailable. The kind friendly and supportive sales team was absolutely incredible and more than helpful to assist with my enquiries. The 2 staff in question was Zoe Bellamy & Ashley Langham who were absolutely fantastic and helped me with every question and forms and just reassured me of everything I needed to know and do going forward with my letting queries. These guy's are an absolute credit to the team and I can't praise and thank them enough for helping me 🙌 Thank you so much Ashley & Zoe Chesterfield Branch. 5* service guy's

Nick · 8 September 2025

★★★★★ 5/5

Google

Excellent service from our mortgage advisor Jassy. Extremely friendly , professional, knowledgeable and most of all “she keeps her promises”. If I could give Jassy 10 stars I would. I have been owning a property since 15 years now and I can say that the service that I have received from Jassy has been “ UNIQUE “. Thank you so much for all your help and most of all your empathy and patience. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.

Nabil · 1 September 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Had a great experience with William h brown chesterfield branch, I’ve never rented before and Joshua was super helpful with any questions I had! Super quick in getting me into the property, I was in within a couple of weeks. Can’t thank him enough! A+++

Katie · 19 October 2025

★★★★★ 5/5

Google

Josh was so good at understanding my needs when a rental property I'd signed up for was potentially falling through with another agent. He worked so hard to try and accommodate a new property for me. Thanks Josh, you are a credit to the lettings team.

Vanessa · 25 August 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Josh W was a brilliant agent when showing us around the property and after. Josh was very professional and friendly, ensuring we were in the loop and paperwork was done promptly. Thank you Josh! I would highly recommend William H Brown and Josh in particular!

Joe · 7 August 2025

★★★★★ 5/5

Google

William H Brown, Chesterfield, were very good assisting us with our property purchase. We found Ashley particularly helpful, friendly and efficient. There was a lot of chasing to be done but Ashley dealt with it well, always getting back to us quickly.

Ann · 23 August 2025

★★★★★ 5/5

Google

I highly recommend the team at William H Brown for their excellent service and professionalism. I’ve been into them a few times - as a landlord new to the area, with queries that they have been very happy to support on. This confidence in them led to me using them for a tenant find service. I simply can’t fault them… from the honest conversation on rental value with Carly to the follow-through work with her and Cameron, both are a credit to the team. Working together they very quickly found the right tenant who has now moved in. The thing to call out in particular is their communication and responsiveness… they kept me updated and at no point did I have to chase. They obviously have a service to sell and provide, but at no point did they try to push anything. They felt like partners which - as any portfolio landlord will know, is key to success. Thank you Carly and Cameron - and the rest of the team, and Merry Christmas!

Matthew · 29 December 2023

★★★★★ 5/5

Google

Selling our house with William H Brown has so far gone smoothly. Hettie has managed my anxiety (!) over selling during a slow market, guiding us to make sensible decisions while also responding to our requests for any changes positively and negotiating a sale for us after only 7 weeks! We went with this agent because we also let a house through them - Charly and her team have managed that process brilliantly. Both lettings and sales teams have been great and we don't plan to use anyone else for the foreseeable.

Clare · 29 December 2023

★★★★★ 5/5

Google

The best estate agents in chesterfield!! Whitney is the shining star who has helped me throughout my long journey of buying my first home! Every ridiculous little question, she’s answered, I walk in and she’ll go through everything with me, print and scan things for me without me even asking! Hettie is also great, helping me go through paperwork that I had no idea how to fill out!! And Jassy (my mortgage advisor) well she needs a medal, she’s the most helpful person I’ve ever met, there is nothing she can’t do! Not only has she helped me with obtaining a mortgage over these last few months but she’s also been a friend and is certainly worth her weight in gold! Thank you WILLIAM H BROWN and merry Christmas!!

Chelsie · 29 December 2023

★★★★★ 1/5

Google

I am not one for leaving reviews, good or bad, but feel I need to on this occasion. This is word of warning to any landlords/tenants thinking of using W.H.Brown. As a first time landlord, my experience of using this lettings team and Robyn, lettings Manager, has been very disappointing to say the least. Customer service was slow and unprofessional. No replies to many emails and requests for call backs when trying to resolve an issue, which only got sorted when a complaint was raised. No accountability to their errors and no-one taking ownership to get problems resolved in a timely, professional manner. A very high turnover of lettings staff over the last five years tells you everything you need to know about this company/branch.

Vicky · 2 November 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Fabulous experience with this Estate agent I would most highly recommend Zoe for her expertise , care and attention to detail, second to none . The swift service ,updates with explanation's at each stage truly have made our journey worry free. Harley has also been at hand with her care and support. Fantastic.

Donna · 23 December 2024

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024

★★★★★ 1/5

Trustpilot

Useless, uncommunicative liars who are after your money.

There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Kevin · 15 December 2024