1/5
TrustpilotAbsolutely shocking after care service😡
Absolutely shocking service I have tried land registry who don’t know the boundary of our house and no point ringing gleesons as you never get an answer absolutely shocking after care😡
Trusted Agent profile · Chesterfield
Gleeson Homes Yorkshire South Chesterfield reviews
★★★★★
1,141 reviews across 2 platforms
The Grove, Poolbrook, Chesterfield, S43 3JY
Gleeson Homes Yorkshire South's office in Chesterfield, at The Grove, is rated 3.7 out of 5 across 1,141 reviews on two platforms, including 10 Google reviews rated 3.5.
Reviews
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThis is the first home I’ve brought and…
This is the first home I’ve brought and I’ve had good treatment and advice from Gleesons
Agent replied · 13 June 2024
Hi Jenny, Thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotNEVER EVER USE THIS COMPANY
NEVER EVER USE THIS COMPANY. HOUSES ARE A JOKE MY 15 YEAR OLD SON COULD DO BETTER. AS FOR THE OPERATIONS DIRECTOR LEE NEEDS ALOT OF TRAINING ON HOW TO LOOK AFTER CUSTOMERS. OVER PROMISING AND UNDER DELIVERING IS A BIG NO NO IN SALES LEE! HOPE YOU LEARN SOMETHING FROM THIS.
4/5
TrustpilotGreat experience some slight delays but…Balderstones
Great experience some slight delays but overall great . Very happy with the home
Agent replied · 13 June 2024
Hi Steven, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotLovely staff and good timescales great…
Lovely staff and good timescales great houses
Agent replied · 13 June 2024
Hi Lucy, thank you for your review. We hope you love your new home. Kind Regards
1/5
TrustpilotPrejudice against Landlords and Tenants
Not accepting of BTL buyers, so not only prejudice of landlords but also that of tenants who also have every right to live in a new home.. this shouldn't even be legal.
4/5
Trustpilothappy so far
moved into 3 bed tyrone at hutton park blyth recently.sales staff excellent(kept in touch frequently) most snags dealt with promptly(there were not many to be fair).builders on site are friendly and helpful. messy road leading to our house and needs a tidy up but generally happy.
5/5
TrustpilotFantastic service
Had fantastic service at the Crawford Park site on Monday. Could not of been more helpful and helped me every step of the way.Warm welcome and a smile on entering the office, made me feel very relaxed
1/5
TrustpilotI been watching them build the ones in…
I been watching them build the ones in Creswell and they have made so many cock ups and I would not buy a house there as it on a old pit and sum mind shafts. I understand you can't get a mortgage
5/5
TrustpilotVisited Gleeson homes to view show…
Visited Gleeson homes to view show house in Horncastle. Very impressed with professional attitude by on site rep (Mireille Scott). Looks like we will soon be buying 🙂
1/5
GoogleFull of forieghn folks
1/5
TrustpilotWorst standard on the planet
Started work at Gleeson's last week and i left after 3 days as I don't put my name to it. Absolutelly atrocious standard, it looks like blind person was building those houses. I'm sure it will end up in court.
2/5
TrustpilotShocking after care means nothing to…
Shocking after care means nothing to the sales office they real nice till u get the keys then don't wanna know anything about works need doin.
5/5
TrustpilotVery happy with our new home
We’ve just moved into our first home at MacDonald Park. We’ve been really happy with the whole process. No major snags, problems fixed very quickly. Very responsive sales team and site manager. No issues with Customer Care.
1/5
TrustpilotVery poor customer service
Very poor customer service. They don't care once you've paid and moved in. Waiting forever on snags to be sorted. Avoid like the plague.
3/5
TrustpilotJust started looking into buying a…
Just started looking into buying a Gleeson place.I note on the advertising "Freehold, there is an annual management fee on this house".Is this the fee being looked into by the government as a rip off?
5/5
TrustpilotGreat recruitment team especially jade…
Great recruitment team especially jade whitemore very professional and lovely team
1/5
TrustpilotI’m disgusted with the way my lawn was…
I’m disgusted with the way my lawn was left after the workers laid new curb stones. Customer services is a joke.
2/5
TrustpilotTerrible customer service
Just after one year of staying, lots of problems and defects start to happen and customer service stop replying the complaints.
1/5
TrustpilotCowboys
This place is vile Only care about selling these poorly built homes
1/5
TrustpilotConstant problems with the boiler
Constant problems with the boiler They amount of burst pipes I've had is unrealREPORT THEM TO NHBC THE MORE REPORTS AND PROBS RECORDED THE HIGHER GLEESONS PREMIUMS BECOME
1/5
TrustpilotAwful
Awful. Will rush you and the build to completion, receive their money and then forget you exist. To resolve any defect is near impossible. No care for customers
5/5
TrustpilotMixed Reviews - Concerning
Hi Gleeson Homes,
Agent replied · 2 June 2026
Thank you for taking the time to read our reviews and for sharing your concerns. We understand that consistency at the completion and handover stage is a vital part of the home buying experience. We’re pleased that our sales teams are consistently recognised for the support they provide early on, but we also take feedback about quality checks and post handover care very seriously. We actively use customer feedback to improve our service, and our customer care teams remain in place to address any issues promptly should they arise. We are also continuously reviewing our internal processes and quality control measures at completion to ensure closer coordination between our construction and customer care teams. For further reassurance, once your new home is fully built, an independent building inspector will inspect to ensure your new home meets the NHBC standards before handover takes place. We appreciate that buying a new home is a big decision, and we’d always encourage prospective buyers to speak directly with our team, visit our developments, and ask any questions they may have so we can provide reassurance and clarity at every stage. Kind regards, Gleeson Homes
1/5
TrustpilotWorst customer experience
Worst customer experience Lies for two yearsPoor quality houses
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
