Trusted Agent profile · Chester
★★★★★
1,769 reviews across 2 platforms
22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD
Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,769 reviews on two platforms, including 50 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Savills New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service from Savills Wilmslow
I recently sold my house in Prestbury through Savills and cannot recommend them highly enough. Anna Stocks at the Wilmslow office was particularly helpful, professional and provided great customer service.
Thank you for taking the time to leave a review. I am glad we were able to help you with your recent sale, and hope to work with you again in the future. Regards,Anna and the Wilmslow team
5/5
TrustpilotThanks to Savills and Fiona Wither for managing our property
We've been working with Savills for the past three years to let out and manage an apartment rental. They've always been quick to respond and get maintenance issues sorted quickly and have prevented us from having any issue with the tenants. Really appreciate the help.
5/5
TrustpilotThat's really reliable service
I had a problem with floor heating and thanks to my property manager Monique Thanks to her all problem were sorted out
Thank you so much for your review, Taisiya, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Monique
5/5
TrustpilotRental search
We dealt mainly with Paige Ford, who was incredibly helpful with our rental search. Clear communications, responsive and friendly. Excellent service all the way through. Thank you
Thank you for your kind words, Ruth. It was my absolute pleasure!Regards,Paige
5/5
TrustpilotSavills Primrose Hill Sales…
Elias Raymond and Lauren at Savills Primrose Hill couldn't have been more professional positive or dedicated to selling my apartment and achieving the best possible price. A positive experience and a pleasure to do business with.
I’m so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotExcellent Service
We have just exchanged contracts on our house near Sevenoaks, working with Oliver Hodges at Savills in Sevenoaks. They gave an excellent service and helped make it happen. They were proactive throughout the process and kept up a constant flow of viewers. They had to deal with complicated circumstances, which held up progress but dealt with this is a professional and effective manner. We recommend Savills without hesitation.Eric & Susanna Levine
5/5
TrustpilotVery efficient service
Very efficient service from the vendor’s agent (Sophie Norris), responsive and helpful and good at coordinating and moving things along from offer stage to completion.
I really appreciate your kind review, and very happy to have helped.Regards,Sophie
5/5
TrustpilotA great experience working with Sophia…
A great experience working with Sophia at Savills in Marlow. She was very attentive and professional and the sale has progressed seamlessly
Thanks for the kind review, Rebecca - it was my pleasure, and wish you all the best!Regards,Sophia
5/5
TrustpilotRecently purchased a property via…
Recently purchased a property via Louise at Savills Cobham.A genuinely excellent service throughout the process with very good communication, knowledge and professionalism.Thank you!
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Louise
5/5
TrustpilotI can not recommend Savills Ealing…
I can not recommend Savills Ealing enough! Such a great and efficient service. Katy from Savills was absolutely amazing in taking us through the renting process. I would recommend them to everyone.
Thank you, Aggie - it has been a pleasure to work with you!Regards,Aggie
2/5
TrustpilotAll for the landlord
Nothing too unexpected but I was in a 2-year contract where Savills was managing the flat and they always gave priority to the landlord.
We are sorry to hear about your experience. We take feedback extremely seriously; if you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotWe’ve never been treated so badly as…
We’ve never been treated so badly as tenants. And we have friends we know who have used savills in other areas and have had the same bad service. We are in the cotswolds managed by Victoria pouncey from savills.
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotAlways extremely slow at getting back…
Always extremely slow at getting back to customer needs. It has been 5 months dealing with them, and every time when they say 'come back to you shortly' it meant at least 1 month. Terrible services, irresponsive team, evasive.
Hi Adam, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotThey failed to take action after I…
They failed to take action after I complained about inappropriate behaviours of the building service manager on-site. They also advertised a property with services that residents do not have access to.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
5/5
TrustpilotJess Exley in the New Homes was…
Jess Exley in the New Homes was responsive, helpful and reassuring as a first time tenant and guided me through the process which otherwise could have been a hard, uncomfortable process without her.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotSale of family home.
Savills handled the sale of our family home after the death of my father. Very professional service and communication throughout the process was faultless. Highly recommended.
Thank you for taking the time to share a review. We are pleased to have been able to help you through such a difficult time and wish you the best for the future.Regards,The Savills Team
5/5
TrustpilotSavills exceeded our already high expectations
Excellent service from Savills. Their experience, professionalism, understanding and support exceeded my already high expectations. I have no hesitancy in recommending Savills and would certainly use them again.
Thank you for taking the time to leave a review. We take great pride in providing excellent customer service and are glad that we were able to assist you. Regards,The Savills Team
1/5
TrustpilotThieves, liars and cheats
Thieves, liars and cheats, like all estate agents. Agree to sell a house to you then a month later take an higher offer, agree the offer and don’t even consult you; just tell you you’ve lost it.
Hi Andrew, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotTelephoned on Tuesday about a newly…
Telephoned on Tuesday about a newly listed property, told agent dealing with it would ring me back. Four days later no call. Certainly would not recommend as a buyer and any sellers should be worried.
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotGreat support
Adel has always responded promptly to any enquiries or issues and is professional, approachable and friendly.I have been vey happy to have her support and to have her as my contact within Savills.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSophia Farwell and Tom Hyde at this…
Sophia Farwell and Tom Hyde at this branch of Savills are particularly helpful and responsive throughout both the sales and renting process of my dealings with their office
Thank you, Chris! It was a pleasure to work with you.Regards, Sophia
1/5
TrustpilotSince I got in touch with trust pilot
Since I got in touch with trust pilot, about the problems with savills, I have had a response from savills, and they are doing some thing about the problems, thanks to trust pilot,
We are glad that the issues are being resolved, if you need to contact us again please email socialmedia@savills.com and we will do our very best to help again.
5/5
TrustpilotDonna in the Manchester office provided…
Donna in the Manchester office provided a great service. Very professional and friendly and dealt with queries quickly. Would recommend
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Donna & Savills Manchester
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Kate in the Fulham office. We rented an apartment near Parsons Green, she was very communitive and extremely efficient in dealing with all our requests.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
