Savills New Homes Chester reviews

★★★★★ 5/5

Trustpilot

Excellent service from Will Hargreaves…

Excellent service from Will Hargreaves of Savills Ipswich. Knowledgeable about the market, thoughtful and very helpful. Highly recommended. I have used a fair few estate agents over the years and Will is head and shoulders above the others.

David · 3 February 2022

★★★★★ 5/5

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Burroughs Hill, Salisbury

We dealt with Debs all the way through the whole purchase process and could not have hoped for a more helpful agent. We were extremely pleased with the service we received and will be continuing our relationship with Debs and Savills in the future.

Graeme · 25 November 2020

★★★★★ 1/5

Trustpilot

Issues with Deposit Return

The experience was smooth until it came time to return the deposit. Currently, I am waiting for a substantial deposit to be refunded. Unfortunately, the original account used for the deposit has been closed, and they are refusing to return the funds. I have been advised to seek legal assistance to obtain permission for the deposit to be transferred to another account, which will incur additional costs for me. From my perspective, it appears that they are deliberately trying to retain the deposit.

Myo · 15 November 2024

★★★★★ 1/5

Trustpilot

Terrible estate agent who rather wait…

Terrible estate agent who rather wait until tomorrow when being told that there is potential smoke, water leakage and lack of hot water in the building for many residents. Imagine being told these things from a resident and then communicate that they need to wait until tomorrow?! What is even the point of an out of hours line then?! Before that they were not able to fix a door and thank good that nobody needed an ambulance ik case of emergency because that would really make the newspapers. I am not even sure where you would find such an useless bunch of people in this day and age. Being paid to do a job that they can not even do properly and one can not bother visit the estate via a short tube ride?

PATRICK · 25 October 2022

★★★★★ 5/5

Trustpilot

Above and beyond

Dan and the team at Savills Wimbledon went above and beyond in supporting our recent house sale - pro-actively guiding us through the process throughout. They are great to deal with - really responsive and supportive, with great local market knowledge.

Joanna · 12 July 2021

★★★★★ 1/5

Trustpilot

AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Have rented from a number of different landlords, agency's, and reps over the years. This was by far the worst experience I have had. Savills were awful from start to finish, from the effort they actually put in to sell the property on the landlords behalf, to how to they dealt with requests or reports of issues throughout the tenancy or lastly how they have dealt with the ending of the tenancy. All of the staff members are rude and treat you with little respect. There have been lies and manipulation from them to ensure they can get the most out of every transaction. They have also been incredibly slow to return the deposit, 7 weeks and still no sign, when we have enquired about this we have been treated as if we are rude to ask where our money is. AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Tristan · 21 October 2022

★★★★★ 1/5

Trustpilot

Landlord

If you're a landlord, please do not use Savills as your letting agent. We used a branch in London and it was a complete nightmare: (i) the property was completely unsupervised and trashed by the previous tenants (causing permanent damage) and Savills was (a) unaware as infrequent checks were conducted, if any and (b) failed to alert the landlords in a timely manner once they became aware of it at the end of the tenancy (ii) horrible end-of-tenancy process; the inventory report failed to document a lot of issues within the property (iii) failed to disclose material information about the new tenants until referencing checks were being conducted and such information would have affected our decision to enter into the relevant tenancy agreement (iv) unresponsive, unhelpful and does not act in landlords' best interests.

Katelyn · 20 October 2022

★★★★★ 1/5

Trustpilot

Very limited input

Very limited input. Basically 'pile it high'

Muppet · 5 October 2026

★★★★★ 5/5

Trustpilot

Helpful and professional

My experience with Savills was very positive and everything went well. I was in contact with Jess Exley, who was very helpful, supportive and answered all my questions. My case was a bit difficult, as I was about to move to the UK from abroad and was not familiar with the processes. She explained everything in detail and was responding to me quickly and in a professional manner. I felt that I can trust her and this made the moving out process smoother for me. I definitely recommend her!

Katie · 18 October 2022

★★★★★ 5/5

Google

My experience with Savills has been exceptional. I had full access to the team of Tom Burke, Adam Walker, and Chris Cantor who are part of the Savills Cheshire Lettings team. It was a professional experience from the moment we engaged Savills to the time our Property was let (which only took 48 hours from first marketing. Thank you very much. Patrick & Karen

Patrick · 13 October 2022

★★★★★ 5/5

Trustpilot

We sold our flat through Savills in…

We sold our flat through Savills in Primrose Hill. Kristjan Vene and Elias Raymond were great - very professional and experienced and made the whole process run smoothly. I would definitely recommend them.

Richard · 1 September 2022

★★★★★ 1/5

Trustpilot

Would not even recommend to my ENEMIES!!

My partner and I have moved in a flat managed by Savills in South West London November 2018 and from week 1 we noticed that the underfloor heating in the two biggest rooms of the flat (main bedroom and living area) is significantly underworking. We conducted Savills straight away to notify them of the issue and request a repair. Today, 11 March 2019, the problem is still not fixed!First reaction by Savills and landlord was that we probably don't know how to operate the control system and we had to exchange at least 5 detailed emails and pictures to convince them that the issue is more serious. They finally brought in the first "engineer" to look into it 15 days later who didn't even identify the problem correctly so he fixed the wrong bit causing the hallway heater to stop working too. We have exchanged at least 50 emails chasing them up to get the problem fixed and Savills keeps saying that the Landlord is delaying approval of funds. Over the 4 months we have had 3 different engineering companies attending with an at least 4 weeks break between each visit and the problem is still there. I would expect that the agency that manages a property need to ensure that the landlord is fulfilling their responsibilities towards the tenants. Unfortunately this is not the case with Savills, who even told me ones on the phone that they don't care about the tenants as they are paid by the landlord!!This is really disappointing as we have been through the whole winter without being able to get warm in our flat but still paying the agreed monthly rate and have received enormous electricity bills, which could be related with the malfunctioning heating system (as the last engineer said it could be the case). At this stage and after our last communication with Savills on 8 March, there is still nothing confirmed as per when the issue will be resolved or at least the next engineer will attend. We are now at the stage of seeking legal advice and we have already contacted Citizen Advice to get recommendations on next steps.If you can avoid renting through Savills, or at least avoid having your flat managed by them please do because you will save yourself from huge inconvenience and hours of unnecessary communication and follow ups to make them do their job! I was planning to use them as letting agents for my property and decided not to after this, I knew that big agencies are bad, but this is beyond my worst dreams.

Irini · 10 March 2019

★★★★★ 5/5

Trustpilot

Sophie from the Birmingham branch

Sophie from the Birmingham branch has been amazing in our renting journey so far, she has been contactable at all times and has put up with me 1,000 questions 🤣 the whole process has been smooth and I couldn’t of asked for anything more. Nothing is to much trouble and she really is amazing. We can’t wait to move into our new home. Thankyou Sophie for all your hard work. Would definetly reccomend.

Beth · 1 June 2023

★★★★★ 5/5

Google

A very professional service has been provided by Savills and in particular Adam Walker who has been our contact throughout the whole transition. We also met with Chris who did the keys handover and he was very thorough too!

G · 13 October 2021

★★★★★ 5/5

Trustpilot

Very pleased

Very pleased with the level of engagement, help, support and results from selling through Savill's in Hampstead. Excellent communications throughout, great and wise advice. A great team who work hard and deliver. Highly recommended. Thank you to James, Daniel, Josh and Ayushi.

Fred · 8 March 2021

★★★★★ 5/5

Trustpilot

Jess Exley at Saville’s was wonderful!

I had a great experience with Saville’s when it came to finding my first London apartment. Jess Exley was so pleasant and informative throughout the process. She made it very easy for me! Signed on the dotted line immediately. Would recommend.

Toni · 25 May 2021

★★★★★ 5/5

Trustpilot

Ellis

I have been an extremely lucky person to have had Ellis at the knutsford office helping me through a very stressful time with our purchase of 7 Millbank Close she has always and still is pleasant and very informative every time I have spoken to her.. moving house is very stressful and it certainly has for us as we have lived in our present house 50 years but Ellis always put my mind at rest as our sale had lots of delays. So thank you Ellis your a star. Ann vickers

Ann · 11 December 2018

★★★★★ 5/5

Trustpilot

Millie was great!

Millie was great - found us a beautiful home that matched our needs perfectly, then worked with the seller to get the price where we needed it to be. She was knowledgable about the area and very responsive whenever we had a question. Great job Millie!

Steve · 9 December 2019

★★★★★ 5/5

Trustpilot

Great support from Savills Stow

We have recently exchanged on a property through Savills, Stow and have had the most amazing support from Kay and the team. Responses have been thoughtful, practical and prompt at every stage. This has really helped take the stress out of moving - thanks so much!

Kate · 22 February 2024

★★★★★ 3/5

Trustpilot

Shocking service

We contacted Savills Harpenden to arrange a viewing. We found the agent that showed us round really helpful and friendly. We called the office the day after to put an offer on the property we viewed. We were then called by an agent (2 days after the initial viewing) to gather our feedback on the viewing which left us surprised as we had put an offer the day before. No one in the office seem to have formalised and sent to us the offer we made in writing or let us have a decision from the buyer. Shocking service really when you think their client might not even know he has an offer on his property!!! We are still waiting to hear 5 days on!

RC · 20 September 2022

★★★★★ 5/5

Trustpilot

Fantastic service!

We were wonderfully taken care of at Savills, our case got sorted quickly and it was given the urgency it needed when the time came. Katie and Rosie were both lovely people; very patient, professional and really sweet. Would recommend!

Izzie · 14 July 2021

★★★★★ 5/5

Trustpilot

We had an unfortunate situation with a…

We had an unfortunate situation with a person who was renting our flat. All looked bleak and costly to us. However dealing with Philip Theodorou from Savills helped greatly to manage the situation and reduce our costs and have a better conclusion with this challenging situation.

Sakis · 27 November 2024

★★★★★ 5/5

Trustpilot

Excellent experience

We were lucky to find a great property marketed by Savills. I would like to thank Ms. Yato Konde in particular for making our move in a speedy process. She has been so helpful and she promptly provided all the support that we needed to settle in.

Azari · 12 November 2024

★★★★★ 1/5

Trustpilot

We don’t exist

As property Management at the courtyard Brighton they are 1/5. The cleaner has gone awol as I have people looking for them. No wonder they are billion pound company. I put them on par with clarion housing. Non existent. Long as dough hits there accounts they don’t care.

Mr · 27 October 2024