Savills New Homes Chester reviews

★★★★★ 1/5

Trustpilot

The worst experience I’ve ever had with a letting agent - stay away!

Over the past two + a bit years I have experienced shocking treatment from the Savills Guildford Branch as both a landlord and tenant.I rented a very expensive property from Savills for which I have paid a six figure sum in rent over the two years. Despite this the property was not fit for purpose. Integral and material issues such as functioning gas hob, functioning heating, water, locking doors, plumbing, lighting, safe / clean outdoor paving stones, doors being water tight to prevent rain pouring in when we had heavy rains (to name a few) were left unresolved for many months. Despite paying a premium rent for the house I was treated like a nuisance. We experienced broken heating and water for months. The plumbers they engaged caused 3 leaks (water pouring through the roof), faulty toilets that could not flush, hot water that either would not heat up at all or would be scalding boiling hot water, radiators that would not turn off in the height of Summer, heating that would regularly fail, doors that would jam and not lock and/or open or close, outdoor paving stones beside the pool so filthy and unclean which they refused to have cleaned. This list is the tip of the iceberg in terms of the problems we had with the house. The letting agent was condescending and rude. Completely disinterested and unbothered whenever we had yet another recurring issue with the house.I escalated the problems to her line managers who were equally disinterested. All they wanted was to keep the landlord happy because he “rents out a number of properties with us” and they didn’t want o bother him - rather than make sure the home was fit for habitation.For the first year of our tenancy Savills also managed the property I own but they were so useless and rude to my tenants that I had to take over the management of the house myself after one year. Since vacating the property a month ago trying to retrieve my deposit from them has been a complete debacle. Last week I was told it was being paid out and I was to wait 5 working days. I duly wait the 5 working days and then I was told yes it’s on its way. Today I’m told they need a letter from me. I provide same letter and tonight I check my bank account and find ‘lo and behold’ the payment has not been made. This is truly the final straw. This type of treatment should not be allowed. No-one takes any ownership nor seem interested in providing a semblance of customer care. These people do not care one jot about their tenants. I believe that they only care about the top 1% who are paying the very top price in rentals. We’ve paid a six figure sum to them over the past two years but that’s clearly not enough - they absolutely could not care less. I strongly urge you to stay away from these people at all costs. They will rip you off, charge a fortune and provide no service in return. If you’re a tenant they will do all they can to avoid essential repairs as much as possible, they are rude and want to pocket their payments providing the least amount of assistance and service. I would give a zero if I could. I shall NEVER use Savills again and will NEVER buy or let via them again out of point of principle.

Laura · 15 February 2023

★★★★★ 5/5

Trustpilot

First time buyer- I was in very good hands.

Kealey was an amazing support all the way through my buying experience, from the initial views through to final completion. It wasn’t the easiest journey and as a first time buyer she really reassured me and went above a beyond to support me as a buyer. I’d highly recommend her.

Angela · 19 February 2024

★★★★★ 5/5

Trustpilot

Top Notch

As a non-resident landlord, I own rental properties in multiple countries and can confidently say Savills-Wandsworth is the most proactive, professional, efficient, and direct property management company with which I’ve ever worked. Anmol, Zoe, Celyn, and Harry have been great!

Ethan · 14 March 2022

★★★★★ 1/5

Trustpilot

If I could leave 0* I would

If I could leave 0* I would. As a first time buyer we have had an absolutely disgusting time using Savills Southampton. 1) False dates throughout. Daniel Tarrant used the words “100%” and “promise” more times than we can remember when it came to a completion date. This happened from September until we finally moved in at the start of February.2) Endless calls for updates including messages never answered. We thought this was just us however after speaking to other buyers who have now moved in it seems the exact same for them. Often calling 5x a day and messages with no reply for weeks. He would then get back to us and blame a developer issue or waiting for meeting to then call us back. No surprise we heard nothing back.We also told Daniel our rental expired in October and he said 100% our place will be ready. This left us having to rely on parents to live for the last 5 months and separated from our dog. No apology just endless amounts of excuses.3) Pet licence - one of the first questions we asked if we are allowed dogs. The answer was yes every single time with no issues. The day of completion we then get told we have to pay £360+ vat for a pet licence. Savills said they were not aware. Surely simply asking during the process instead of a yes fine would work?4) Completion / Mortgage expiring - our mortgage offer expired 1st Feb and 2 weeks before we heard from Dan once via a returned call. Not the service you expect from your contact estate agent.5) completion day - a date was set by Paris smith and once again we could not get through to anyone at Savills. Eventually got hold of Helen (director) who arranged to meet us to complete and hand over the keys. Not once did Helen apologise to all of the above we mentioned she just said “I will look into this” and we still have not heard anything in regards to this. Again we heard excuses regarding pet licence “it’s the first have heard of it”.We then exchanged keys and had our first place. When we walked in we expected a new build clean place and found it still only about 80% complete.Dan told us specifically in December we could not view as it is polished clean and even they could not get access.The flat was dirty, stained carpets, shelves in units not complete, holes/marks on walls and sealant not applied to windows just to start. This place was clearly never cleaned or completed by the site.After speaking to the site manager he said they weren’t given proper notice regarding our move in date and they needed more time. They admitted the properties were not ready to move in. Other people on site even said people should not be moved in! Since moving in we have witnessed doors being left unlocked by teams fixing things in others properties, inappropriate staff harassing females and one message back from Helen after WE reached out to her. Nothing to check on us at all or to try and support us with our problems.We have also spoke to neighbours and other residents who have had equally bad experience some even moving in with no hot water or heating! Honestly would not recommend Savills to anyone unless you want the biggest headache added to buying a property.I am sure the other residents will be making a similar review in the near future.

Matt · 10 February 2023

★★★★★ 5/5

Trustpilot

Charlie was quite excellent

Charlie was quite excellent. She handled her client with skill throughout the extended transaction and kept close to both the client and the various lawyers involved. I doubt the sale would have gone through without her tact and perseverance.

David · 2 May 2022

★★★★★ 5/5

Trustpilot

Good experience of Savills Edinburgh Lettings

Charles and his team did exactly as promised and found a suitable tenant for my property in a short-timeframe. Working with Charles, Tiffany ensured a smooth process, with all paperwork being completed electronically. Savills have been professional throughout and a pleasure to work with. Many thanks!

James · 3 February 2021

★★★★★ 5/5

Trustpilot

Good experience with Savills Hackney

I had a good experience renting through Savills. Sam was very friendly and professional, as well as always available to answer my queries over the phone or email. They have also been very quick so far in dealing with any repairs. I would recommend them.

Hélia · 22 April 2021

★★★★★ 5/5

Trustpilot

We bought a House through Daniel Omell

We bought a House through Daniel Omell, Hampstead.... Daniel was super from the beginning of the deal to the end. He really is super at what he does. So friendly, honest and supportive throughout the Purchase. A massive thanks to Daniel and Savilles.

Rachel · 11 September 2021

★★★★★ 5/5

Trustpilot

We recently completed a purchase where…

We recently completed a purchase where Savills were the seller's agent represented by Joshua Holder. Savills and Josh were very proactive and great throughout the process. Josh particularly was very skilful in managing the negotiations to a successful outcome.

Chris · 22 April 2022

★★★★★ 5/5

Trustpilot

Going the extra yard!!

Sarah Hunt is an exceptional negotiator and resolved issues which had the potential to derail our sale. She is a great communicator.Sarah goes that extra yard undertaking tasks to ensure a sale stays on track.We would recommend her to everyone.

Customer · 1 March 2022

★★★★★ 5/5

Trustpilot

House sale

When selling our house through Savills our wonderful agent Charlotte was fantastic throughout the whole process, she was extremely helpful and knowledgeable.The process was smooth and easy.We will definitely be using Savills again in the future.

Emily · 31 August 2022

★★★★★ 5/5

Trustpilot

Working with Savills

Working with Becky Card, Natasha Selbie and all the associates at Savills has been a great experience. Everybody was efficient, professional and warm. The advice was spot on. I can't recommend Savills highly enough.

Bridget · 14 November 2022

★★★★★ 5/5

Trustpilot

It was a pleasure working with Savills…

It was a pleasure working with Savills to sell our house from a distance during an uncertain and challenging market in 2024. Our main point of contact was Felicity Walker, and we were impressed by her experience and local knowledge as well as her insights into the general housing market and the current economic climate. Highly professional, yet friendly and approachable, she took time to understand her clients’ personal circumstances, needs and preferences, and had a realistic and fair approach to buying and selling. Her perseverance and pragmatism in the face of occasional setbacks was most reassuring. The team as a whole were extremely helpful in arranging access for general maintenance, surveys, safety checks, etc. Communication was excellent and there was always timely feedback regarding viewings and buyer interest.

Jane · 18 December 2024

★★★★★ 5/5

Trustpilot

Perseverance pays off!

We were fortunate that it fell to Troy Budd to steer the sale of our property in Stoke Bishop, Bristol. The housing market was becoming increasingly sluggish, with the number of viewings declining. We also lost about 5/6 weeks when a 'prospective buyer" wasted our time, and Troy's, and then just walked away! Troy persisted and a previous "viewer" renewed his interest and, when we least expected, Troy's efforts were rewarded when, unexpectedly, exchange of contracts and completion were accomplished in quick time and the sale was concluded. Much due to Troy's perseverance and persuasive manner. Our sale was due, in no small part, to Troy's efforts in a difficult market.

John · 17 December 2024

★★★★★ 5/5

Trustpilot

Savills was extremely helpful!

Savills was extremely helpful in helping us secure our rental property in London. Paige was wonderful to work with. She was available to answer any questions we had and provide extra support during this stressful time.

Lisa · 16 August 2022

★★★★★ 5/5

Trustpilot

Savills Hampstead, Harriet

I have had contact with Harriet from the Savills office based in Hampstead and she is absolutely lovely. She really helped me with my query and did the extra mile to get things sorted. She is reliable, solution-finder and a kind person. Highly recommended, thank you Harriet.

RR · 4 September 2020

★★★★★ 5/5

Trustpilot

We found Savills and in particular…

We found Savills and in particular Harry Maitland and his team to be professional, efficient and friendly. Any queries were attended to quickly and they took the stress out of selling our property. We would definitely use Savills again - although hopefully not too soon!

VonnyMalc · 27 February 2021

★★★★★ 5/5

Trustpilot

Simply the best

Savills has been excellent to work with. During my rather extensive apartment search, they quickly and consistently showed themselves to be the most thorough, sophisticated, comprehensive and professional. For that reason, I decided to forgo using any other services and focus exclusively on their properties.Since becoming a tenant, the vast majority of my experiences have been overwhelmingly positive. For that reason, if/when I'm in the market for a new flat, I will certainly only consider properties managed by Savills.Last, and miles upon miles from least, I cannot possibly say enough about my superstar Property Manager, Melissa Grant. So friendly, so responsive, so professional and so enjoyable to work with, she has far exceeded even the loftiest possible expectations.

Matt · 12 January 2023

★★★★★ 5/5

Trustpilot

Savills did a great job of selling our…

Savills did a great job of selling our house in a very difficult year with various lockdowns. India, Christopher and the team fed back well after viewings and managed the sale well to completion. We sold our previous house with Savills Chiswick as well.

Mr · 6 May 2021

★★★★★ 5/5

Trustpilot

Very efficient purchase process

Alex and the team were hands on and available throughout the transaction keeping the communication flowing between seller and buyer which took considerable pressure off the purchase process. Would not hesitate to recommend their services to anybody buying or selling a property.

T · 23 September 2021

★★★★★ 5/5

Trustpilot

Good communication

Savills kept in touch with us and made sure everyone was always up to date on progress with our purchase. We felt fairness to both buyer and seller, as well as good communication made the process as good as it could be. Thank you Charlie.

Tamsin · 10 February 2021

★★★★★ 4/5

Trustpilot

We very much appreciated all that…

We very much appreciated all that Savills Richmond did for us during our house sale. Daniel and Peter were unfailingly supportive and positive. Peter kept us informed throughout the Exchange and Completion stages and was a very valuable and helpful link between all parties. We would certainly recommend them.

Barbara · 11 November 2019

★★★★★ 5/5

Trustpilot

Savills Stamford

We bought via Savills Stamford & cannot recommend them enough! Far more professional than the estate agents we chose to sell with. Charlotte was brilliant from start to finish! Would not hesitate to recommend because we are never moving again!!!

Mrs · 7 January 2022

★★★★★ 1/5

Trustpilot

This company are the managing agents…

This company are the managing agents for a shop I rented. Shocking customer service from Billie Stephenson. She confirmed the amount of our deposit held by Savills then once the keys were returned suddenly she tells us she made a mistake. Been trying to get this resolved for weeks. Her phone is hardly ever answered, messages are rarely responded to. She promised to call me back over a week ago and nothing.

Carol · 30 August 2023