Trusted Agent profile · Chester
★★★★★
595 reviews across 2 platforms
1, Hunters Walk, Canal Street, Chester, CH1 4EB
National Residential's office in Chester, at 1, is rated 4.5 out of 5 across 595 reviews on two platforms, including 264 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotPlenty of contact to ensure a smooth…
Plenty of contact to ensure a smooth ride!
Hi Rob, thanks for your kind review and your helpm competing quickly. We wish you the best of luck. Thanks again, National Residential
1/5
TrustpilotTerrible
Terrible. Rude. False promises. Do not purchase home through National Residential.
Hi Oliver,We're sorry to hear about your experience, if you would like to tell us a little bit more about why you're unhappy with our service please and which property this relates to, please contact us on feedback@national-residential.co.uk so we can investigate further. We strive to maintain quality customer service, so any feedback would be very much appreciated. Warm regards,Rachel National Residential Customer Care
5/5
TrustpilotA fast, efficient and friendly service
A fast, efficient and friendly service. National residential provided regular updates throughout the entire sale process. This made the whole sale experience less stressful.
4/5
GoogleThe staff were very efficient and friendly
Hi Kathryn, thanks for your kind review. Good luck for the future. David (Director)
5/5
GoogleBrilliant service. Extremely friendly and very efficient
Thanks for your fab review David. I hope it's all going well.
5/5
TrustpilotOn behalf of myself and my family we…
On behalf of myself and my family we would highly recommend National Residential, and if needed we would use the company again. Also would like to thank the staff for there hard work and there understanding of people’s personal circumstances.
5/5
TrustpilotQuality service and very fast,many…
Quality service and very fast,many thanks
Hi Constantin, thanks for your kind review. Completed in just 48 days with all your help. all the best with your new home. National Residential
5/5
TrustpilotAbsolutely superb from start to finish
We needed to sell our flats very quickly and these guys were there all the way from start to finish. I couldn’t recommend them highly enough. I think we were alll done and cash in bank within 4 weeks.
5/5
TrustpilotAt first I was quite skeptical after…
At first I was quite skeptical after selling my shop I realised how much help they have been.They gave me amazing figures and process was very smooth.I highly recommend National Resident to anyone who wants to sell their property.
5/5
GoogleNational Residential did exactly what they said they would do. Sold my house fast with no hassle whatsoever. I was initially worried about whether they would do what they said, but they delivered 100%. 100% trustworthy, so thank you.
5/5
TrustpilotGood communication
Good communication, quick response
Hi Claire, thanks for your review and being our most patient of buyers. We had a few issues to sort with the lease extension and rectifications and your patience and persistence to see the completion through was awesome! Thanks and I hope then property is everything you wanted. David
4/5
GoogleVery good and fast service
Hi David, thanks for your kind review. Glad we could help and good luck. National Residential team
5/5
GoogleExcellent service cannot fault it.
Hi Andrezej, thanks for your kind review and choosing National Residential. Hope all is going great! David and the team
5/5
TrustpilotExcellent team
Excellent team. Kept us updated throughout the process as buyers, at times even better/more than some of the people paid to move the process along. Efficient, trustworthy, and most of all real fun to speak to!
5/5
TrustpilotNational Residential are very…
National Residential are very professional and efficient. They keep you informed of what’s happening every step of the way. They sold our house within the period they said.I would definitely recommend them to family and friends.Horace
5/5
TrustpilotReally nice firm to buy from made it…
Really nice firm to buy from made it easy and straight forward. Rachel helped a lot so thanks. Luke
4/5
TrustpilotEasy process they phoned me nearly…
Easy process they phoned me nearly everyday to speed things along. Only time I didn’t hear from them when it was complete I had to chase them to find out where they had my keys.
5/5
TrustpilotBrilliant in all aspects
We was a tenant in the property and they were brilliant in all aspects
5/5
TrustpilotThe company does listen and seems to want to help
The company put me at ease and worked with me to photograph the property
4/5
TrustpilotHouse purchase
I am very satisfied with the entire purchase process, National Residential made it quick and easy. They kept an eye on the entire process and provided regular updates via text messages.
5/5
TrustpilotI made a purchase through National…
I made a purchase through National residential. They were all over it from the initial offer going in. Great communication throughout and a quick efficient purchase.
5/5
TrustpilotA very honest
A very honest, transparent agency with good communication (which makes a change!). I would have no issues recommending them and I would look forward to working with them again.
4/5
TrustpilotManaged to sell our property within a…
Managed to sell our property within a couple of days. Really good at responding and keeping us up to date with what was going on. Would recommend!!
5/5
TrustpilotVery good company
Very good company, are very nice people and did the work really fast
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: National Residential, Chester won Trusted Agent.
