Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe sold our house with Douglas Butler and couldn’t have asked for better service. Photographs taken were fantastic, communication which is key was amazing and we would like to say a massive THANK YOU to Hannah who went above and beyond always keeping us informed and communicating with both party’s solicitors to update us regularly. Wouldn’t t hesitate to use Douglas Butler again but we are now in our forever home 🏡 Thanks again
Tracey · 29 June 2024
Agent replied · 13 June 2024
Thanks so much for the kind comments Tracey. All the best
Daniel Lee
Managing Director
★★★★★ 5/5
Google⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Just wanted to say a massive thank you for such a smooth sale of our property. Dan and the team have been so helpful from day one to the final minutes of completion. This team have been so approachable with questions day/ night/ weekends. Chris took some fabulous photos of our house and Chloe kept us updated throughout the sale.
Please support this fantastic company and good luck for the future, if we move back to Chester you’ll be the first to know.
All the best,
Doug, Amy & Beatrice
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Douglas · 14 June 2023
Agent replied · 13 June 2024
Hi Doug
Thanks so much for allowing us to the sell the property for you & for your kind comments, we really appreciate your lovely feedback.
Good luck with the move.
Best wishes
Daniel Lee
Managing Director.
★★★★★ 5/5
GoogleThe purchase of our now proudly owned property was not a straight forward one (not due to any fault of Douglas Butler).
Chloe was the agent who handled our purchase. She was polite, calm and friendly even under the strained circumstances. Her communication was great and she was really instrumental in keeping communication open with the seller and helping to push completion over the line in terms of the timeframe we required. Great service.
Jemma · 14 June 2023
Agent replied · 13 June 2024
Hi Jemma
Thanks so much for your kind comments, we really appreciate them.
Good luck in your new home.
Best wishes
Daniel Lee
Managing Director
★★★★★ 5/5
GooglePurchasing from Douglas Butler and so far what a great experience, very friendly staff and more importantly they do what they say they will, kept me fully up to date on things and offer a lovely personal touch, thanks so much, it really makes the process much more enjoyable 😉 and special thanks to Danielle- 5*. …
Katie · 16 April 2024
Agent replied · 13 June 2024
Thanks so much for taking the time to leave us such kind comments. We really appreciate it.
Best wishes … More
★★★★★ 1/5
GoogleIn the 15 years I have been buying, selling and renting property, I have never come across an estate agent as bad as Douglas Butler in Chester , Cheshire. If you have a choice, avoid these guys at all costs.
Issues have included:
ADVERTISED that they are selling a CHAIN FREE.
Failing to pass information between buyer and seller;
Failing to reply to calls and emails (in fact they have never replied to any of my emails).
Conditions were to exchange contracts within 4 weeks but nothing.
As they mislead us complete waste of money and time.
Now, we are out of pocket for more than £2000! Very unprofessional and incompetent staff.
If you HAVE to use them, put everything in writing and keep copies. Keep a diary of events, conversations, names of individuals etc. If you can talk direct with the seller or buyer, do it, it was save you a lot of time and money.
They are signed up to the Property Ombudsman Organisation, where you can complain and seek compensation free of charge. I'm starting my complaint today.
T · 14 June 2022
Agent replied · 13 June 2024
Hi Mr Ganesh
Thanks for taking the time to leave the review & I am very sorry that the sellers decided not to proceed with selling the property to yourselves. As you can see from the advertised photographs, the property was vacant when we marketed the property as our client had rented the property out for a number of years and therefore our clients told us to advertise the property with no chain. Due to personal family circumstances, our clients decided to sell their own property and downsize and move in to the property you were purchasing, which obviously was not there intention when they decided to sell the property initially. Whilst, I fully appreciate and understand this is extremely disappointing, unfortunately despite us doing our best to discourage our sellers from doing this, they had made up there mind. As you'll know from the years of experience you have in selling/buying property, sadly a property transaction is never a done deal until exchange/completion and unfortunately, people change their minds throughout this process which is extremely frustrating and upsetting. I can see clear notes on my system of lengthy conversations and regular updates you have had with my colleagues Chris/Hannah/Sally in the office throughout the sales process, which if you would like to arrange a meeting to come in to the office and discuss this with me, then I am more than happy to do so whenever is best for you? I can only apologise again, that our clients decided last minute to change their minds over selling this property, this is just as annoying for us because we only get paid once a property completes and in this case we received 0 payment for all the work/time and marketing costs incurred with this property. If you would like to have a chat with me then feel free to contact me anytime on 01244 563 155.
Best wishes
Daniel Lee
Managing Director.
★★★★★ 5/5
GoogleIt was a tremendous pleasure and a positive experience dealing with Chris Sage at Douglas Butler. He is extremely professional, courteous, helpful and efficient from the day the viewing of the property was arranged, and took us through a pain-free and pleasant offer making and negotiation process. I felt that he made a great effort to make both of us, the vender and I, happy and we finally reached an agreement. Thanks to Chris I am now in the buying process. I will certainly contact him again if I ever need to sell/buy any property in future, and I would 100% recommend Chris and his team to family and friends.PositiveResponsiveness, Quality, Professionalism
Y · 14 June 2022
Agent replied · 13 June 2024
Hi Yousef,
Thanks so much for the kind comments. We really appreciate it. We look forward to pushing the sale through for you now.
Best wishes
Daniel Lee
Managing Director
★★★★★ 5/5
GoogleWe both bought and sold a property via Douglas Butler, with neither process being simple due to a "challenging" vendor and potential purchaser.
The team, especially Chris Sage and Hannah, were exemplary in their professionalism and client focus, especially under the most trying of circumstances. I wouldn't hesitate to use Douglas Butler in the future and I don't say this lightly, are very highly recommended by my wife and I.
Thanks so much to you all and good fortune for the future - you deserve it!
David · 14 June 2022
Agent replied · 13 June 2024
Hi David
Thank you so much for your kind comments and gifts, we really do appreciate it.
Best wishes
Daniel Lee
Managing Director
★★★★★ 5/5
GoogleRecently bought a buy to let property through douglas butler. Although there were some delays from my side all dealings with Chris were up front, open and professional. So much so I decided to use them to arrange and manage the letting. Property was on the market and a tannant in place within two weeks. Chris was very helpful and easily contactable throughout. Couldn't of asked for more. Thanks
Anthony · 14 June 2023
Agent replied · 13 June 2024
Hi Anthony
Thanks so much for taking the time to leave this review, we really appreciate it.
Best wishes,
Daniel Lee
Managing Director
★★★★★ 5/5
GoogleWe had a fantastic experience buying a house with Douglas Butler.
Hannah & Chris were so helpful and pushed everything along so easily we were all wrapped up in 12 weeks,
Very quick to get back to you on queries and the whole office could help not just your assigned agent (unlike many larger estate agents)
Far better experience than the bigger fish in the market.
Highly recommend.
Will · 14 June 2023
Agent replied · 13 June 2024
Hi Will
Thanks so much for taking the time to leave such a lovely review. I hope you are settled and enjoying the new home.
Best Wishes
Daniel Lee
Managing Director
★★★★★ 5/5
GoogleA Big thank you to Chris sage for his support and warmth professional service he displayed all through my rental process. I moved to new house and i got my full deposit back within 10 days.
Douglas Butler Agent is only letting agent give respect to tenant.
I would definitely recommend them anywhere, anytime.👍
Dilip · 26 March 2024
Agent replied · 13 June 2024
Thank you so much for your kind comments.
Best wishes
Daniel Lee - Managing Director
★★★★★ 5/5
GoogleWanted to say a massive thank you to Hannah. She was so professional and helpful throughout the whole journey of my partner and I buying our first house. She was on top of everything and kept constant communication which we appreciated so much. Would definitely Douglas Butler to anyone!!
Jasmine · 30 May 2024
Agent replied · 13 June 2024
Thanks for your kind comments and taking the time to leave us a review. It's really appreciated. Thanks again.
Daniel Lee
Managing Director
★★★★★ 1/5
GoogleUnfortunately, despite DB selling my property, I had quite a torrid time with them. There were incorrect RightMove updates, incorrect details and times for viewings along with an incorrect Memorandum of Sale. It's also worth noting that I wasn't provided with a single update once the sale of my property was agreed (despite their website advertising otherwise).
When I queried the 1% of the sale charge and the service I was provided in comparison with the DB basic package, I was threatened with debt collectors and courts by their managing director - I have screenhots, but won't upload for now.
Overall, I won't be using DB and wouldn't recommend them to anyone.
EDIT - In response to DB.
Hi Dan,
First of all, I'm astouned you're shocked by my review given our recent emails. I would have expected nothing but a 1* review.
Now, at no point during my review did I state I was unhappy with my marketing material. It's quite clear which aspects of the end-to-end service I was unhappy with. As a paying customer I would accept the odd misdtake (as I'm sure most would on here), but not at the rate I was coming across mistakes.
As highlighted in my original review, the biggest issue for me was how the 'managing director' dealt with my complaint/query - You just can't communicate with customers like that. The only reason I'm not attaching them to this review is that I'm consious you're a reasonably new business and it could really do some damage.
Finally, yes other estate agents failed to sell my property (at the height of the pandemic), but those agents provided weekly updates, RightMove stats and one estate agent even put together a Whatsapp group.NegativeResponsiveness, Quality, Professionalism
Steven · 27 August 2021
Agent replied · 13 June 2024
Hi Steven
Thanks for taking the time to leave this review, albeit it am extremely shocked and saddened to hear some of your comments.
We launched your property to the market last year, after another estate agent failed to sell it for you. You were extremely pleased with our marketing material, so much so I have an email from you thanking my colleague for the brochure/images/description because you loved it. Before a property goes lives on our website/Rightmove etc, we ask all clients to approve the contents of the particulars, to ensure accuracy. You approved the brochure and signed it off and then obviously, we discovered something was incorrect with the details afterwards, we apologised and immediately changed it within minutes of receiving your email. I feel we really have gone above and beyond for you throughout this sale process, my colleague even dropped off your property keys because you needed them, out of hours. In-fact she saw your email when she had got home, made a trip back to our office to collect the keys and then met you at your property to deliver them too you, something not many estate agents would do off their own back out of office hours. This is all because we strive to deliver excellent service. When we sold the property for you, we accidentally mis-spelt your solicitors address on the memorandum of sale, you emailed me, we apologised and rectified the issue again within minutes of receiving your email. I am not making excuses as we do not want to make any mistakes, but we are all human and what with the Covid struggles last year, having staff working from home etc, it has been an unusual time for lots of people.
I have many notes on my system of colleagues updating you via telephone and email on how your sale is progressing. You did not tell us at any point, you were unhappy with the service and it wasn't until your solicitor told us you were refusing to pay our fee, we were aware you were not happy. I then emailed you, asking why you told your solicitor to refuse to pay our fee, despite you signing an agreement confirming authorisation for your solicitor to pay our fee once the property completes. You then told me completely out of the blue, you were not happy with the service and don't feel you should pay our fee. I simply explained, that as we have sold the property for you and you signed an agreement to say you would pay our fee, I stated if the fee was not paid, then I would be left with little choice but to seek legal advice and take the matter further, of course something I absolutely would not want to do, however we are a small, independent business and having spent over 5/6 months dealing with the sale of your property, we all felt we deserved our fee, which was also much more competitive than some agent charge. Because I was mortified you seemed unhappy with our service, of out goodwill I decided to reduce the fee by £300 if you decided to pay the fee. You then stopped threatening me with the ombudsman and paid the fee, which indicates that perhaps all you wanted was a reduction in your selling fee. Again, I am so sorry that you felt the need to write such a negative review and I wish you the best of luck in your new home. Please feel free to drop me a further email or call me directly, if you wish to discuss this further.
Best wishes,
Daniel Lee
Managing Director.
★★★★★ 5/5
GoogleDouglas Butler was recommended to us by a friend and, right from the start, Dan and his team were professional and attentive, selling our house within 6 weeks of it going on the market - we were prepared for it to take a lot longer than that. I noticed that, whenever we spoke on the phone, the team always made you feel welcomed and important, which meant a lot. We're very grateful for all the work that the team put in. Thank you.PositiveProfessionalism
Rachel · 27 August 2021
Agent replied · 13 June 2024
Hi Rachel,
Thanks so much for the lovely comments, it's so appreciated. We're delighted to have been able to sell your gorgeous home for you. Good luck with the new property. Take Care.
Best wishes
Daniel Lee - Managing Director
★★★★★ 5/5
GoogleWe purchased a property that was sold through Douglas Butler and found the team to be highly professional, proactive and friendly. The process took some time due to the needs of the seller and the current pandemic but Sally and Ruth kept us well informed and went the extra mile to ensure that things progressed as smoothly as possible. They are clearly a dedicated team and always got back to us when we called even though we were the buyers and not their 'clients' as such. I would highly recommend them to anyone looking to sell their property (we certainly would although have no intention of moving just yet having finally moved into our dream home!) Edit: Just to add that when we first viewed the property Sally was excellent - friendly and informative without being pushy.PositiveResponsiveness, Professionalism
Rachel · 27 August 2021
Agent replied · 13 June 2024
Hi Rachel
Thank you so much for the kind comments, it really is very appreciated. You have a great home there and we hope that you enjoy making many happy memories in it.
Best wishes,
Daniel Lee
Managing Director.
★★★★★ 5/5
FacebookJulie is incredible!
We came to Douglas Butler after having an awful expereince with another local agent.
From the second we met Daniel and Julie we felt at ease. They are so prrofessional, helpful and dam good at their jobs!
Julie is just the most positive happy person ever she really has a gift for this role.
Over all we would highly recommend using these guys they are by far the best agents in Chester.
Thank you to the whole team for making the whole experience.
Amy · 8 July 2021
Agent replied · 22 February 2025
Thanks so much for the kind words Amy. We’re so pleased you’ve both been able to move on. Good luck with everything 😃
★★★★★ 5/5
GoogleI have recently purchased a house with douglas and butler and I cant thank them enough for the experience of it. Sally was lovely and so approachable to be able to ring and ask any queries and Ruth was also great with assisting with the final steps of planning the completion date and collection of keys.
Thank you so much for all your help and making the experience of us buying our forever home the best that it could be.
Victoria · 14 June 2021
Agent replied · 13 June 2024
Hi Victoria,
Thanks so much for the kind comments & good luck in your lovely new home.
Best wishes
Daniel Lee
Managing Director
★★★★★ 5/5
GoogleWe are currently in the process of selling our home with Douglas Butler. This is the first time we have sold a property so we were unsure on the process but the team have been so helpful. We met Francesca first as she carried out our valuation, took photos and arranged the marketing, the process was quick and Francesca was so lovely. We had a viewing the day our property went live on the market and now our house is Sold STC. We have also dealt with Dan, Sally & Ruth. All the team are so professional and are always keeping us updated which makes us feel at ease. If your looking for an agent, we 100% recommend DB! Thanks to you all for your help so far.PositiveResponsiveness, Professionalism, Value
Aaron · 14 June 2021
Agent replied · 13 June 2024
Hi Aaron,
Thanks so much for the kind review, it is really appreciated and I'm delighted we were able to get you under offer so quickly.
Best wishes,
Daniel Lee
Managing Director.
★★★★★ 5/5
GoogleThis Estate Agents is highly professional and responsive, I have had a very high quality experience from start to finish buying my house with them. Julie is an absolute gem who is very professional and one of the best in her field. Buying a house as everyone knows is a very challenging and stressful time but Julie has made it all happen with ease and speed. I recommend Douglas Butler to everyone looking for their dream home, they will help you do it!PositiveResponsiveness, Quality, Professionalism, Value
Rebecca · 14 June 2021
Agent replied · 13 June 2024
Hi Rebecca
Thanks so much for the kind comments, we truly appreciate them.
Best wishes
Daniel Lee
Managing Director
★★★★★ 5/5
GoogleI have recently bought my first house with Douglas Butler and couldn't recommend them enough! Hannah was absolutely brilliant and supported me throughout the full process which was all very new to me! A huge thank you to Hannah and Chris for all your support!
Rachel · 30 May 2024
Agent replied · 13 June 2024
Hi Rachel.
Thank you so much for taking the time to leave such nice comments. As an inndepedent local business, we really do appreciate it.
Best wishes
Daniel
Managing Director.
★★★★★ 5/5
GoogleDan and the team at Douglas Butler helped to sell our property in just 2 weeks. The service that was provided was exemplary, and I couldn't have asked for more. Great knowledge of Chester and surrounding areas, always on hand to help with queries no matter how big or small. The team are available to help with enquiries until the evening, which is a big advantage over other companies. I would definitely recommend Douglas Butler for selling or buying a property. Once again many to Dan and the team.
James · 14 June 2020
Agent replied · 13 June 2024
Hi James,
Thanks so much for the lovely feedback, we really do appreciate it. Enjoy your new home. Best Wishes, Daniel Lee
★★★★★ 5/5
GoogleRecently completed on the sale of my property. The team at Douglas Butler were all very professional and friendly. I felt like I had know them for years not, just a few months. I would certainly recommend them to anyone looking to buy/sell their property. A huge thanks to Dan, Chris, Hannah and the rest of the team. A first class estate agents.
Julie · 14 June 2022
Agent replied · 13 June 2024
Hi Julie.
Thanks so much for the kind comments, we really appreciate them. Thank you again for your business.
Best wishes,
Daniel Lee
Managing Director.
★★★★★ 5/5
GoogleBrilliant Service
We contacted Douglas Butler as we were interested in a house they were advertising. Sally and Fran were both super helpful and professional. Speedy responses and really great advice!! We’ve now successfully sold our house through Douglas Butler and had an offer accepted on the one they were advertising in just a matter of weeks! Thoroughly recommend and Sally and Fran were second to none
Jennifer · 14 June 2021
Agent replied · 13 June 2024
Hi Jennifer,
Thanks so much for the nice comments, we're all delighted you've been able to get the property you wanted. We look forward to pushing the sale through for you, Best wishes Daniel Lee - Managing Director
★★★★★ 5/5
GoogleWe needed a viewing squeezed in at short notice, as well as a quick response to an offer given our circumstances. Chris was brilliant at sorting it all and very understanding. Thank you!
Nicola · 16 April 2024
Agent replied · 13 June 2024
Hi Nicola
Thank you for taking the time to leave us this review. We really appreciate it. … More
★★★★★ 5/5
GoogleThe Team were amazing,especially Hannah.
I mithered the life out of her but she always stayed professional.Always on top of everything.
Would definitely recommend and would definitely use them again.
Rachael · 30 April 2024
Agent replied · 13 June 2024
Thanks so much for taking the time to leave such a lovely review. We really appreciate it.
Many thanks
Daniel Lee
Managing Director
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