Anwyl Homes Chester reviews

★★★★★ 1/5

Trustpilot

Customer service after care is non existent. The oaks

Initially wrote a good review and I still can’t fault the site team and sales team. However the aftercare of the customer service team is awful. 1 year in our home and we have been left with an overgrown green space outside of our house which is a dumping ground for litter and road signs. Anwyl take no responsibility for this due to it being owned by torus homes, however we were assured they work closely with torus homes on site as they supply homes on the estate to torus. They have been completely dismissive and have advised i chase this matter up with torus personally, they have taken no accountability for how it’s left us feeling about our home . Seems they aren’t interested once a sale is complete. Don’t waste your time or money. Thoughtful homes I think not.

· 26 November 2024

★★★★★ 5/5

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Chris was fantastic really thorough in…

Chris was fantastic really thorough in his work & really helpful

Jennifer · 22 May 2026

★★★★★ 5/5

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Review for customer service technician.

This is a review for a customer service technician, who undertook work to my house. Pete Giddins was very friendly, polite and professional. He did a great job of finishing off some snagging to the back door. He cleared up when he'd finished and closed the gate. Thank you.

Chocsin76 · 24 January 2024

★★★★★ 5/5

Trustpilot

We have been in our Henley style Anwyl…

We have been in our Henley style Anwyl home over 2 years now and have only had minor snags, all have been rectified apart from a bit of painting and a front garden tree we are waiting on, which I’m told will be sorted soon. A recent fault was found by Anwyll on this house type in the roof tiling, and they have been back and quickly treated all the houses of this type on the estate. Ian in charge of the works even changed the order of the planned works as I am due a baby any day and he wanted to get ours done before the arrival.

Laura · 20 November 2024

★★★★★ 5/5

Trustpilot

Lee Ashworth is a credit to your company

Lee was friendly, courteous and a true professional. The work was carried out to a high standard whilst he explained in detail what he was doing and why. Lee Ashworth is a credit to Anwyl, he gave my dog a treat and made small conversation to make me feel at ease whilst he did the work needed to a high standard. Thank you Lee.

Joshua · 24 November 2022

★★★★★ 4/5

Trustpilot

Lee Ash was brilliant on informing me…

Lee Ash was brilliant on informing me on the issue with my door and he reassure me that he will contact the company to install a new one and for the meantime while I wait for the replacement he applied some sealant so no water will come in.

Elinn · 6 February 2024

★★★★★ 5/5

Trustpilot

Snagging issues sorted.

My snagging issues were tackled by Chris Appleton today, and I am delighted with the job he's done. He was courteous and helpful and worked very hard to achieve a great result. Brilliant Chris - thank you very much.

AMD · 1 October 2026

★★★★★ 5/5

Trustpilot

The Fairways

Gaz has been a constant help to us since we moved in 6 months ago. He has gone above and beyond to assist us, get jobs completed and keep us informed regularly

KJM · 14 November 2024

★★★★★ 1/5

Trustpilot

Handforth Fairways Development.....

We bought a house at the Fairways Development in Handforth. Everything was great until we received the keys. Far from “thoughtful homes”. They do not care about the customer after they have completed on a home. They don’t answer the phone, trying to get in contact has been extremely challenging. Since we have moved in trying to get things fixed has been a constant battle. Majority of problems raised at key release still remain unaddressed.

Sam · 24 March 2021

★★★★★ 5/5

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Christine Burton

The technician arrived on time. All his work was satisfactory he was polite and helpful

Christine · 9 August 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting! SON INJURED!!

Absolutely disgusting!! This has been in the local press !! And about to be on BBC Wales! My son fell through a broken drain grid on site., causing bruising to his legs and panic! Took 4 days for a manager to call me back. And once they completed “their review of the site” I get an email back saying it’s basically our own fault because they advise people to use the pathways! How are we supposed to get from one path to another without crossing the road??!!! They refused all responsibility!!

Shelby · 9 November 2024

★★★★★ 5/5

Trustpilot

Highly recommend Anwyl at Parc Bodafon

Highly recommend Anwyl at Parc BodafonThe Whole experience has been excellent from the initial phone call made to the sales lady, Elizabeth Woosnam, about 12 months ago who was always professional, friendly and very helpful at every stage from choosing the plot to moving in. Throughout the process she always kept us in the loop and updated us weekly which made the move totally stress free.We love our house which is perfect, beautiful and quality workmanship with only a couple of minor snags which were sorted immediately after they were reported.The sales lady Elizabeth, site manager Blethyn and assistant site manager Matt and all the contractors are a credit to Anwyl. The area and location are extremely welcoming, friendly, peaceful and every day still feels like a holiday with the lovely community, local amenities, beach, shops, restaurants etc all within walking distance.

Wendy · 9 November 2024

★★★★★ 5/5

Trustpilot

Chris was very helpful and did a great…

Chris was very helpful and did a great job.

Lynne · 28 May 2026

★★★★★ 5/5

Trustpilot

I recently moved into my new home at Victoria Mills

I recently moved into my new home at Victoria Mills and have been very happy with the process from the beginning to snagging issues which were resolved quickly. A special thank you to Gyllian, Lauren, Issac, Andy, Mark and Tom, you have all been professional, courteous, helpful and friendly. Thank you.

Marilyn · 9 November 2023

★★★★★ 5/5

Trustpilot

Excellent Service

Richard Nelson came to fix our bedroom door, he went above and beyond what I expected, left the place tidy and before he did the work he explained everything in detail. Thank You Sooooooo much Richard

Carlmak · 29 August 2024

★★★★★ 5/5

Trustpilot

Job completed to perfection

We are extremely happy and satisfied with the job Chris Appleton completed in our home. He completed the task with professionalism and to the best of his ability. We highly recommend Chris Appleton.

Nicu · 7 October 2024

★★★★★ 5/5

Trustpilot

Thank you John!!

John the assistant manager at Alexandra Gardens has been brilliant with any minor issues we have had since moving into our new home. He is very approachable and helps out where he can. You’re a credit to Anwyl John!

Aiden · 25 June 2024

★★★★★ 5/5

Trustpilot

Winnington Place

Winnington Place From the sales team to the site team, everyone has been extremely friendly and helpful. Kelly and Marie from Sales have been wonderful in seeing us through to the handover. The handover file full of helpful information was something we didn’t receive from other house builders so that was really useful.Keith, Andy and Scott have been great. We had a few items on the snagging list and they were fixed promptly. We also had two incidents with the drains and that was seen to by another very helpful guy on site. (Welsh guy - sorry I didn’t get his name) I’m glad to report that the site team continues to be there for us if we encounter any issues. Overall we are extremely happy with the house. We chose the Euxton and love the floorplan. And we look forward to turning this house into a home. Last but not least a huge thank you to the crew from Anwyl Homes Winnington Place who have helped make this process as stress free as possible.

Rick · 18 October 2024

★★★★★ 5/5

Trustpilot

Compliments & thanks

We wanted to acknowledge & compliment the skill & effort of Richard, Customer Service Technician from Anwyl Homes. After waiting for sometime Richard took time to sand/prep & paint our staircase & hall woodwork to the highest standard, we are truly delighted with the final finish.Also compliments to Sophie in the Anwyl after-sales care team, who is so responsive & ensures snags are addressed & resolved in a timely & diligent manner. Thank you both we greatly appreciate your care. Mike & Tracy

Tracy · 16 October 2024

★★★★★ 4/5

Trustpilot

Thank you!

I would like to say a big thank you to Ken and David in Sales, and Ben and his team on building our beautiful new home in Llay, Wrexham. You are all a credit to the company. We was kept informed from beginning to end. All the team was on hand for support and advice, and anything that needed rectifying. I would definitely recommend buying an Anwyl home. 😁

Julie · 22 December 2021

★★★★★ 5/5

Trustpilot

snagging work

Joe Tuano has been very helpful in the whole process of snagging work. He was contactable by private number when required. Helen, Lauren and Sarah in the office were also helpful. Helen did a great job in the initial stages so we could make our mind. Thank you All

Sohail · 27 November 2023

★★★★★ 5/5

Trustpilot

Lee was amazing he fixed extra faults…

Lee was amazing he fixed extra faults he found in the house! Very friendly and helpful! 10/10 give the man a raise and a massive Christmas bonus!

Jack · 19 December 2025

★★★★★ 5/5

Trustpilot

Peter Giddins

Peter is great, had a couple problems with our doors and he fixed it perfectly. Lovely and friendly attitude throughout. Also helped us with our problems with the extractor hood and gave us great advice. Thank you so much!

Emily · 12 June 2024

★★★★★ 5/5

Trustpilot

A huge thank you to Chris Appleton & Michelle Pennington

A huge thank you to Chris Appleton who did an amazing job of tidying up our window sills….they look amazing now and such a helpful, friendly guy! And also to Michelle in Customer Care who manages to make you feel like nothing is too much trouble, thank you both! Michaela & Andy at plot 351 Croes Atti x

Michaela · 3 March 2023