Trusted Agent profile · Chester
★★★★★
1,075 reviews across 2 platforms
Clifton Drive, Chester, CH1 4LG
Part of Anwyl Homes, see every office.
Anwyl Homes's office in Chester, at Clifton Drive, is rated 4.6 out of 5 across 1,075 reviews on two platforms, including 10 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotCustomer satisfaction
We have just moved into a lovely Anwyl property, and the customer service has been fantastic during my settling in time, the site manager Isaac has been tremendous and has sortedOut any problems that we have had ,nothing has been to much trouble.
Hi Thomas, thank you for your review about our Victoria Mills development. Isaac really appreciated the feedback!
1/5
TrustpilotHidden defects and poor aftercare, Buyer Beware
After five years, we’ve discovered significant black mould on an exterior bathroom wall. An NHBC inspection confirmed this was caused by poorly installed and entirely missing insulation. Although we flagged this in our initial snagging report within the first year, and Anwyl claimed to have fixed it, it is now clear the work was never done correctly. Despite the NHBC confirming the defect, Anwyl is hiding behind the two-year warranty period to avoid responsibility for their original mistake. Disappointing service and poor build quality.
5/5
TrustpilotHow are we doing - answer amazing
Anwyl -you have nailed it! I absolutely love my home on the Eagles Green, Warrington site. The attention to detail in building my home has been ace. The team I have dealt with along the way to buying and moving in have been professional, competent and very easy to deal with. There’s the wonderful Debbie and Sam in the sales office and site managers Ian, Andy and Lewis, for whom nothing is too much trouble. Thinking of buying a new home - don’t hesitate to buy Anwyl.
5/5
TrustpilotEveryone has been polite, supportive and professional
I have been in my new Anwyl home for a few months now and wish to write a review on my experience. Right from the outset I have found everyone I have dealt with to be polite, informative and helpful. When going through the sales process Sam followed by Hayley were with me every step of the way. Then once I had moved into my beautiful new home I have found the staff on site great. Ian the site manager and Peter have dealt with the few issues I had professionally keeping me informed of any progress, they have been very supportive, with nothing being too much trouble. In additionall the workmen on site have been really polite completing any work without mess or fuss. Thanks to all at Lawrence Gardens development.
Hi, thank you for taking the time to leave this review, it's so nice to hear how happy you are with your new home and the team at Lawrence Gardens that have helped you move. We all work really hard to provide a great experience for our customers so thank you for letting us know we have got it right!
4/5
TrustpilotRecently moved into our gorgeous home…
Recently moved into our gorgeous home on the Tynddyn Bach site in Holyhead, courtesy of Anwyl Homes. Our move in date was the 22nd of December so as you can imagine Christmas was rather chaotic but was a lovely present to us. Our experience from reservation to completion was very professionally delivered and we were kept up to date throughout the build. I would like to thank Elizabeth for her patience with us and our never ending questions and requests to visit the build.My daughter & her boyfriend have also purchased their first home on the same estate with a completion date of April, again Elizabeth has been fantastic with them.I would also like to thank Jayne who played a huge roll ensuring our completion date was completed on time. At present we have not required any assistance from Anwyl’s after care service, if we do I hope we receive the same care we have received from their site sales representative.
Hi, thank you for taking the time to leave a review of your experience with Anwyl Homes. Our team work hard to make moving home as stress-free as possible so it's great to hear your feedback which we will be sure to pass on to them. We wish you and your daughter and boyfriend many years of happiness in your Anwyl Homes.
5/5
TrustpilotLee was great
Lee was great, sussed out the issues straight away and explained the resolution. Very experienced and did a great job
5/5
TrustpilotLee was great
Lee was great, very friendly and very efficient and had the issue with our door sorted in no time. Lee also advised us that we need a new threshold strip at the bottom of the door as it hasn’t been sealed and the rubbers are splitting.
Thanks Will, make sure you request the new strip from Customer Services, if you haven't already, and the team will sort this for you.
5/5
Trustpilot*Anwyl Sales Team Review: Whittle Brook Park, Heywood*
Sarah and Luanna at Anwyl Whittle Brook Park have been absolutely outstanding. From the very first interaction, they demonstrated genuine warmth, deep knowledge, and a level of professionalism that immediately put us at ease. Every question was answered clearly, every concern handled with patience, and every step of the process explained thoroughly.
5/5
TrustpilotBuy Anwyl, you will be delighted with your home
Purchased my first Anwyl home at Lea Green and would definitely recommend this builder. The process from start to finish has been extremely professional from Jane and Kelly. Thank you ladies for being so patient and accommodating. 😃After moving in we had been advised by Jay the site manager to start our snag list. The team on site have also been the best, from Jay getting the ball rolling to all the workman. One gentlemen stood out called Connor who gave us confidence that all the snagging would be sorted, he was so confident in the Anwyl team that it made us feel so much better. Connor was right and as soon as Jay got the list the jobs started to get sorted. Neil soon took over the list to ensure all the jobs got done when they said it would. I can’t praise the whole team enough and would recommend to anyone to buy an Anwyl home. Connor, Jay, Neil, Peter and all the workman thank you as we now live in a beautiful well built quality house, my dream home. 👏
Hi Vera, thank you so much for taking the time to review your experience at Anwyl Homes. The team at Lea Grange will be delighted that you are so happy with your home. We wish you a very Happy first Christmas in your dream home.
4/5
TrustpilotPeter fixing some snags
Peter made sure I was aware of the time he was arriving after seeing what needed doing he advised of the best way to do things worked efficiently and cleaned up after himself all the work was done to a high standard and looks great
Thanks Cerys.
5/5
TrustpilotReally helpful
Kelly and Marie from the start were always super helpful and constantly gave us updates and where things were up too!Massive shout out to Keith and Scott as any snags etc they we’re absolutely more than helpful in sorting and didn’t hesitate in helping us when needed and also checking in to see how we’re getting on.
Hi Ashley, thank you for this review about our Winnington Place development. The whole team work really hard to provide a great service to our homeowners so it's great to hear when they are getting it right.
5/5
TrustpilotAn excellent job
An excellent job in fitting and painting a replacement side external door. He took great pride in his work, ensuring the minimum of mess was caused. Such was his precautions that very little was made. What mess he did make was cleared up before he left and the faulty door removed. He adopted a warm and friendly attitude and was very thorough in his work.
Hi Kathryn, thank you for this review about one of our Customer Service Team, it is appreciated.
5/5
TrustpilotCourteous and Friendly.
Tony is a pleasure to come and do the jobs needed, courteous, friendly and nothing is too much trouble.
5/5
TrustpilotRecently moved into my new home on the…
Recently moved into my new home on the Five Oaks development Shrewsbury. From start to finish the whole process has been absolutely fantastic.
Hi Steve, thank you for taking the time to leave this review about our Five Oaks development. We wish you many years of happiness in your New Anwyl Home.
5/5
TrustpilotFantastic service provided from all of…
Fantastic service provided from all of the team at Anwyl in Holmes Chapel, have made moving into our first house as smooth and stress free as possible. Special thanks to Andy, he has been amazing when it has come to dealing with snags. Goes above and beyond could not be happier.
Hi Rob & Jessica, thank you for your review of your experience at our Victoria Mills development. We have immediately shared your feedback with them and know how much they appreciated it, thank you.
5/5
TrustpilotThe Fairways Team at Anwyl Homes
I have lived on my plot at the Fairways for 6 months now and i have to say how fantastic the site manager Phil is he could not have been more accommodating whilst i have lived here and has assisted and rectified anything i have ask! His customer service has been second to none. I also want to say the service prior to moving into my house has also been fantastic and Helen was so helpful throughout the process
Thank you so much for your lovely review, the team at the Fairways will be delighted that your entire Anwyl house buying journey has been so positive. We wish you many years of happiness in your new Anwyl Home.
1/5
TrustpilotI’d give no stars if I could
Nothing is built to plan, site manager Jay trying to sign us off when there are still out standing snags on the property. There is a bit of land to the rear of our property and we asked and asked and asked what was going their and Anwyl told us it’s a small developer who owns the land and there was three town houses going to be built on the land, after moving in we received a letter from the council to inform us that it’s actually a multi story building which is going to be a supported living for people with drug and alcohol addictions and behavioural problems right behind my property which will definitely decrease the value of my house and is a security risk. We also found out Anwyl owned the land and sold it to the developers and knew exactly what was going to be built, but of course never told us and also ignored our emails and denies any accountability. It’s took them over 6 months to fix our heating system, which is still not entirely fixed, subcontractors have no idea what they’re doing when they arrive and say Anwyl pay them buttons so there not actually bothered. When we first moved in the built in washing machine wasn’t even able to be plugged in and had no water supply so we had to wait for someone to come out and fix the problem I honestly could go on. The front of the house had a small garden patch dividing the path to mine and next doors that doesn’t even exist. Fence in the back garden is a shambles it’s all split huge cracks in it we had panels missing in the corner was probs a Friday and the joiner fancied an early dart What ever you do DO NOT buy a house from Anwyl Where trying our best to seek legal action because things are becoming an absolute joke, once you’ve bought the property Anwyl are non existent.
Hi Owen, Thank you for your review, we are really sorry to read how unhappy you are with your home. What we can hopefully reassure you about is the property that is being built on neighbouring land is certainly not as you describe above. There is a proposal to provide community based care & education for children and adults with special educational needs. We understand our Customer Service team have been in touch with you separately about the other issues you have raised. Please get in touch with the team if you need any further help on 03300 244955 or by email at customer-care@anwyl.co.uk.
5/5
TrustpilotJust recently completed on a property…
Just recently completed on a property at Tyddyn Bach and have to say Anwyl have been brilliant the whole way through the process of purchase and after sales care. Our sales advisor Elizabeth was awesome and made it a very smooth ride with many laughs along the way. Even when we had a 2 week delay, she kept us updated throughout. Highly recommend the properties from Anwyl, really well built and wherever you buy from them I hope you get an Elizabeth......
Hi Vanessa, Thank you so much for your review, we are so pleased to read how happy you are with your home. Thank you also for your lovely comments about Elizabeth, we will be sure to pass these on!
5/5
TrustpilotHouse purchase from Anwyl
I bought a house from Anwyl as a first time buyer. I am happy with their service and have no complaints.
Hi Thomas, thank you for your review, really glad your first new home move has been so successful!
4/5
TrustpilotAlexandra Gardens :)
Alexandra Gardens - some hiccups but overall a good experience! This is our first home and the team in the sales office is so helpful; they’re quick to answer any questions or help with any issues! We did have some hiccups at the start of the sales process but since moving in, we’ve been ok! Just a couple of snags that are being looked into quite quickly as well. Thank you to Jason, Alex and Jan for all your help!
Hi Hannah, Thank you so much for your review, we appreciate all feedback good and bad, and it's nice to hear when we are getting it right. We hope you enjoy living in your Anwyl Home for many years to come!
5/5
TrustpilotFirst time buyers, now long time fans of Anwyl and the Fairways team!
Adjusting moving into a new home is never going to be easy, but Anwyl made the experience seamless and stress free.From the moment we first chatted to Helen, myself and my twin brother got a really good feel about the company...which is even more impressive given every meeting we had before purchasing our property was on Microsoft Teams!Helen and the rest of the Fairways team are a credit to Anwyl and were on top of every question we asked of them and we asked a fair few...The on-site team of Phil and Gaz have been brilliant since we first saw the house in its embryonic stages and even though we have been settled in our property since May/June, Gaz is still making sure any snags are sorted swiftly...(We even have a chat about football which is always an extra bonus when he supports the same team as you do..!)When we have needed some advice from customer service to come round to fix a couple of bits and pieces, they have been exemplary. We had an issue with a cupboard door, and following advice from Helen and Gaz, we contacted Alex via email, who was efficient in his response and arranging an appointment for us. Even down to Paul who came round to fix the cupboard, he was on time and was very thorough, extending Anwyl's excellent service. Given we hadn't heard of Anwyl before looking for our new house, it is now a massive surprise to us given how attentive everyone has been. A well kept secret!Thanks to all the team for their help. We are very grateful and will be recommending them in the future.
Hi Chris & Mike, Thank you so much for taking the time to leave such a kind review. I will certainly ensure I pass your comments on to the individual's managers and I can assure you it will be appreciated. We wish you many years of happiness in your Anwyl Home.
5/5
TrustpilotEfficient friendly and made sure I was…
Efficient friendly and made sure I was happy with the job before he left.
Thanks Kat
5/5
TrustpilotCeiling touch ups!
My ceiling has been showing some unwanted marks caused by the flooring boards, and on 17th and 19th Chris Appleton came out to do the work. Chris has been so lovely, very understanding to my dog and the myself as not long had a baby. Communication was brilliant from Chris and felt at total ease with him in my house. Thank you so much, 😁
Hi Sarah, thank you for your lovely comments about Chris, it's great to hear what a good impression he had and how pleased you were with his work, thanks again!
5/5
TrustpilotRichard Nelson. Customer service technician. What a great guy
I have just had Richard Nelson customer service technician come to sort out some issues with my on-suite doors. Richard was absolutely lovely, friendly and very professional. He even sorted out my external gate for me. Nothing was too much trouble. He is definitely an asset to your team.
Thanks Becky, Richard really appreciated your feedback.
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Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
