Robertson Homes Chester Le Street reviews

★★★★★ 1/5

Trustpilot

What can I say but shambolic

What can I say but shambolic. They have clearly been getting away with fraud for years. I’m in my home now for 17 years and it took me about 10 years to sort the issues. Numerous reports to NHBC. Only now 17yrs later are they doing something about the suds drainage system in the street so that scottush water will agree to take it over. The design isn’t fit for purpose and resulted in some garages being flooded and worse over the years. The snagging was shocking and about 1yr after the houses were occupied there were several break ins most likely using a true key. Thankfully I’d changed my locks after moving in so I wasn’t affected. My neighbours and I had leaks in ceiling from pipework not properly screwed in. Some of the canopies at the front of the homes are collapsing.I had to contact NHBC for a repair,The cavity trays weren’t cleared of mortar resulting in flooding in my kitchen/sunroom for about two years until 2 separate companies came to look and one eventually fixed it. Bricks out bricks in. Shocking. Shocking!! Very stressful time. We went through about 3 site agents at least. One being an alcoholic who was driving in the road with kids playing about. Learned this later or I’d have reported him, I had flooding in my garage every year until I learned that the drain hole wasn’t connected to the main drain. Water was going into the foundations. I had to pay an independent builder to fix this. Got NHBC out for that too.Customer service is shocking. Don’t even get me started with the factors they panned onto us. Con merchants. I could seriously write a book.Asked for a few meetings over the keys to get no response. Customer service disgusting!!!!’ 1 star … it’s has taken me a lot of time and it’s been costly over the years yi fix the problems that they made. Poor inspections. Cutting corners. Thinking people don’t have any common sense to see these issues. If the house had been a car it wouldn’t have left the garage. Good luck folks!

Jane · 4 November 2023

★★★★★ 5/5

Trustpilot

We moved in our house back in June

We moved in our house back in June. The sales staff (Gillian) was very helpful and kept In constant contact throughout the purchase process. Even after we moved in, they have went out of their way to check in with how things were going and if we are happy with the product.The site team has also been exceptional. Russel and Brett have gone above and beyond to accommodate us with our move. They have promptly dealt with our snagging list, without any issues or delays. Brett has been so helpful from day one and a real pleasure to deal with. Nothing is a chore and he genuinely wants to help. A real asset to Robertson Homes

Eamon · 3 October 2023

★★★★★ 5/5

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Hamilton Heights

I recently purchased in the Hamilton Heights development. The after-sales service I have received has been amazing. The whole site have been great with my snagging, especially Brett & Russell. Brett has a friendly manner and wonderful customer service skills and a real asset to the Robertsons homes Team. He has been very helpful and approachable throughout process and I even trusted him with my keys. All my snagging was dealt with promptly in a professional manner. I would highly recommend Robertson Homes.

Joyti · 29 September 2023

★★★★★ 5/5

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St Margarets Rosslynlee

Recently purchased a new home at St Margarets Rosslynlee, Diane & Joyce from Sales were extremely helpful and we cannot thank them enough as we found moving home rather stressful and their experience dealing with this was much appreciated.

Mr · 8 July 2025

★★★★★ 5/5

Trustpilot

Sarah and Dan as so professional in what they do.

Sarah and Dan made everything so easy, I and my wife went in for an enquiry and ended having a good deal.

Emmanuel · 19 December 2025

★★★★★ 5/5

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Dargavel Apartments

We recently moved into our apartment at Dargavel and could not be happier with the service provided. William Mclaren especially made our experience 5 stars. Due to a change in site manager our snags list seemed to have been overlooked for several weeks. However William made every effort possible and went above and beyond to get this all resolved for us. He was completely on the ball with getting our snags resolved promptly and nothing was too big an ask. We are upmost grateful to him and he is an asset to your team!

Isla · 27 July 2023

★★★★★ 1/5

Trustpilot

Multiple leaks. Poor quality. Mislead at sales pitch.

Warning for anyone considering these homes. We were told about services ( leisure centre, health centre, shops etc ) in the development as part of the sales pitch which never materialised ( and never will probably )Had 3 separate leaks coming through ceiling causing significant cosmetic damage & stress. Later contractors told us these were simple issues that the site knew about and had chosen not to remediate. Multiple other neighbours eventually had similar leaks. Site team weren’t bothered, too busy building more flats to maximise money making from each square foot. Multiple other issues. Poor quality cosmetic finishing. Garden was basically a swamp. Windows wouldn’t close, the list goes on…Customer care was slow and non empathetic despite paying close to 400,000 for an apparently top tier home. They are clearly out to make money and once they have it you are ignored. Avoid

DisgruntledRobertsonHomeBuyer · 15 July 2023

★★★★★ 5/5

Trustpilot

Our journey so far

We have recently moved into our new home and are delighted with all the customer care that we have received thus far from Liz & Malcolm. Liz was very attentive and responsive to our needs and any queries we had (and there was a lot!) We are so pleased with our lovely new home and our journey so far has been smooth.

Skye · 31 December 2021

★★★★★ 5/5

Trustpilot

Great after care service

We have now been in our new Robertson home in The Newton Manor estate in Dunbar for 2 months and we are delighted with our new house. Yes there were teething problems, buying a house is a very stressful business, especially off plan, and when you have only lived in old properties before. Karen guided us expertly through the buying stage and the site manager Scott has been on hand and extremely quick to sort out any snagging or issues we have had in the new property. We have only had minor issues but have found all the tradesman on site to be quick to respond and fix the issues whether it be Callum the plumber or Pavel the electrician. We are over the moon with our new house and want to thank Karen, Scott and his team for providing such great after care service.

Linda · 21 June 2023

★★★★★ 1/5

Trustpilot

Aftercase is nonexistent

Aftercase is nonexistent. No matter how many times you contact the site team or customer care you don’t get a response. You get more aftercare buying a hoover. After spending over 600k on a house they basically wash their hands of you. We have had literally nothing fixed. After one site manager being let go it turns out nothing was documented and we are starting from scratch again. The new site manager came in and promised better communication and 6 weeks in not as much of an email. So disappointing. We have been in the property 6 months and I cannot tell you how many time we have waited in on tradesmen and no one shows. Take all the reviews as a warning.

Steph · 19 May 2023

★★★★★ 5/5

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We recently visited the Robertson…

We recently visited the Robertson Development at Dargavel village and were very impressed with the quality of the Show Homes’ we viewed.We were also very impressed with the sales advisors who dealt with us during our visit, being courteous, friendly and knowledgeable about the homes and the Development.Big Thank you to Linda & Fraser at Robertson for all their assistance.

David · 26 January 2022

★★★★★ 1/5

Trustpilot

My sister has received very poor…

My sister has received very poor customer after care. Paid over £3000 extra for special doors to make the patio accessible after recent leg amputation. Arrangement is not fit for purpose. Garage door is dangerous. Falls down in even a moderate wind. Robertson Homes tried to wash their hands of it and refer her back to the garage door supplier but her contract is with them . Paid extra for getting turf laid on the lawn but a very poor job. Insufficient drainage and poor sub soil. Also paid extra to have wall in bathroom reinforced to take hand rail to help with her disability but it looks like they reinforced the wrong wall -!e the one most distant from the toilet.Customer care don't care

Crawford · 4 April 2023

★★★★★ 1/5

Trustpilot

Absolute horrendous.hundreds faults

Absolute horrendous,there are hundreds of snags still 2 years from moving in property since. No reimbursement for extras not received, damp and rusted goods, cracks, as many more major issues etc etc.....poor customer service....many employees have left due to the pressure of the employer, the way Robertson's are set up it cannot cope with the demand of the rectification works.......if focused more on quality and project management prior, then there would be less demand on diminished customer care....buring head in sand comes to mind with Robertsons. I would recommend David Wilson over Robertson homes anyway.

Lauren · 4 April 2023

★★★★★ 3/5

Trustpilot

Can’t really argue with the comments on…

Can’t really argue with the comments on here. The sales process was smooth and handled very professionally. Linda is wonderful and follows through on everything she says she will do.The aftercare is shockingly bad. False promises and platitudes- snagging is a big issue when all you want to do is breathe out after the stress of moving. Who is in charge? That would be the first thing to clarify?! The after care program needs an overhaul. These houses are not cheap. People work hard to pay for them. If only each home was to the standard of the show homes you so love to bombard us with on social media.Update: in the last few weeks we have had the majority of our snagging addressed. Shout out to Alan who has been super diligent. We are grateful that you have cared enough to get stuff done.

Karen · 1 April 2023

★★★★★ 1/5

Trustpilot

Do Not Buy - Look elsewhere

DO NOT fall for their sales approach and early bird offering which sounds good - In reality it is a big TRAP so PLEASE buy from another reputed builder.We are only TWO months into our new house and once they have our money everything turned upside down!And we are not alone and people in the entire street regret buying from them!!PLEASE READ (if you happen to be unlucky and waiting for completion) --- they will try to convince you to handover the keys without a demo so they can hide their poor/unfinished/incorrect work!! - Demo is must and please carefully check your extras and finishings before you send your money to them.I am surprised they are still in business, they are a cowboy builder never mind 5 star.My friends have recently bought from Bellway/Cala/Miller and they are 10x times happy! with after sales.

Vicky · 28 February 2023

★★★★★ 5/5

Trustpilot

We are buying a property at St…

We are buying a property at St Margaret’s in Roslynlee and the process and care given to us has been outstanding. Diane and Joyce have looked after us so well, nothing is a hassle. Met Russell the site manager on Wednesday and as we haven’t seen the house type inside since we went to Hamilton to see the show home months ago… he let us have a peek.. which was magic as it makes it feel real again! Met some of the on-site workers who are also so nice. 2nd time buying a new property, 1st time with Robertsons, and this experience is way better than last. Thanks all… 7 weeks to go!!

Customer · 11 July 2025

★★★★★ 5/5

Trustpilot

Unrivalled Experience

During the process of buying our house, Linda and the team at Dargavel Village have been superb. With an unrivalled level of personability coupled with a full and comprehensive understanding of their product, the Dargavel Team have truly embellished the positives of buying a new home and we cannot wait to move in later on in the year!

Mr · 4 August 2021

★★★★★ 1/5

Trustpilot

Non-Existent Aftercare

Whilst Robertsons have built a beautiful home, they are seemingly unable or unwilling to complete any snagging issues.We have been in the property almost eight months now and despite constant requests for work to be done they have failed to provide a timeline for when these will be completed.When contractors do arrive, they are ill prepared (due to no fault of their own) for the tasks asked of them as communication with Robertsons is so poor. For example the window company who arrived to remove a cathedral style window three weeks before Christmas in cold and wet conditions without any prior discussion. This is an issue which had been brought up in the summer as needing emergency support due to a leak.I am now going through the NHBC procedure in order to attempt to get some of the works completed, however this is proving difficult when I cannot get through to the customer "care" team nor get a response from anybody in said department. Whilst a home like this may seem desirable, the aftercare experience simply isn't worth it. Would not recommend anyone buy a home from this company.

Lee · 6 December 2022

★★★★★ 5/5

Trustpilot

Robertson homesWhat an amazing event

What an amazing event. The finish to the show home is outstanding. Maxine the sale lady has gone up and Beyond to help and advice in every way possible. The tour of the grounds of Lampton were an eye opener stunning. This development is truly an asset to the area .

Judith · 10 August 2024

★★★★★ 1/5

Trustpilot

Worst Customer service I have ever experienced.

Issue with sand mastic around windows at Great Glen Hall development in Inverness. Acknowledged by Robertson Homes over 2 years ago who accepted responsibility and agreed to put right. Absolutely liars, false promises and deliver nothing . Missed deadlines, never return your calls, Robertson managers Michelle ( supposedly customer service manager ) utterly useless, same as Jeannie (CEO PA) hopeless and don't care about any form of issue with your property or you as a Robertson customer. Be very wary of buying a Robertson home and if you do and something goes wrong with your property and it will you can forget about any form of support or help from there customer service team especially the two individuals that I have mentioned.

C · 4 May 2025

★★★★★ 5/5

Trustpilot

Lol please don’t waste your money

Lol, Robertson homes answer every positive comment but ignore every negative one, just about sums them up!! Their homes are a disgrace much like their customer care. I have giving them 5 stars to see if they reply to my comment, as my last 3 they got removed as they were too negative 😂. Their is no way in my opinion that all the 5 star ratings are genuine

Ian · 15 June 2023

★★★★★ 5/5

Trustpilot

Robertson Homes

Robertson Homes, and in particular Linda Neill, the sale executive who we dealt with have been amazing.Linda is really friendly, very knowledgeable and dealt with all our enquiries and requests in a professional and gregarious manner.We were kept informed regularly and she was always on hand to answer any queries.

John · 12 December 2021

★★★★★ 5/5

Trustpilot

Recently made a reservation at…Lionfields,Lambton Park

Recently made a reservation at Lionfields, Lambton Park, County Durham. Maxine and others at the sales office have been very honest, professional and great at sharing information. To date, nothing has been an issue and houses are selling fast, very desirable place to live. House types are stunning, and many aspects included in the sale which offer added luxury.

Michelle · 21 January 2024

★★★★★ 5/5

Trustpilot

It’s my first home and I cannot thank…

It’s my first home and I cannot thank Dawn enough for all what she did to make my home buying experience as such easy and enjoyable. I told Dawn you’re not just selling houses, rather, you’re doing so from the deepest of your heart!

Ahmed · 19 October 2024