Robertson Homes Bournmoor reviews

★★★★★ 1/5

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Buying a Robertsons Homes house was the…

Buying a Robertsons Homes house was the worst thing we have done to date. The quality and finish of our house is extremely poor. We have reported hundreds of issues and problems, many of them dont even get recorded as problems. The site manager and sales executive promised the world on the day we got our keys but clearly we're only telling us what we wanted to hear. Likewise the construction manager who visited only took interest in a small of issues and lied and misled us into doing an additional area of lockblock and chuckies, to tell its that that caused a problem reported months before. He knew exactly what he was doing, he even provided us with materials to do parts of the work. We formally complained about this on the 10th of Last month, and was told by the customer services manager we would hear a response from the construction director within 10 days. We are still waiting. Every problem seems to be ignored or suggested fix being silicon or painters mate. Roofs leaked, external doors leak, silicon will fix it. No apparent Interest in fixing issues and now I have to wait for yet another inspection, pushing well into my 2 year snagging period. To top it off Construction Manager and Customer Service Manager both told me not to go to NHBC. This quality of work and customer service on the doorstep of the original founder Billy Robertson is truly awful.

Matthew · 9 April 2021

★★★★★ 5/5

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We had a great experience with…

We had a great experience with Robertson homes. Our initial contact was with Diane who was the sales representative. She was fantastic throughout, always attentive and very prompt in getting back to us. She made the whole process straight forward and was always available if we had questions.Once our house was ready the move was effortless, Robert the site manager was again always available and checked on us regularly in the first few weeks to make sure everything was going to plan. All the staff on site were extremely respectful as we were one of the first homes to be ready so a lot of building work still going on when we first moved.The home itself is exactly as we had wanted it, we were able to go to the Ashley ann showroom to pick our kitchen which we love.Overall we are extremely happy with our new home and the service provided by Robertson homes.

Grace · 8 April 2021

★★★★★ 5/5

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We absolutely LOVE our new Robertson…

We absolutely LOVE our new Robertson home it's a really gorgeous spacious house, really good build quality compared to the other well known house building brand on the same estate and with much better thought out use of space inside, all the fittings inside the house are top quality and the whole feel of the house speaks quality.We had one slight issue with a seal in the main bathroom and the site manager had it fixed the same morning we noticed/reported it.

John · 6 April 2021

★★★★★ 5/5

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Glenburn Manor Diane Goold is Amazing

Glenburn ManorWe are currently buying a home at Glenburn ManorWe have found Diane Goold amazing !"Above and Beyond" is the phrase designed for DianeNot only is she super knowledgeable and efficient she is an absolute delight to deal with.Even when we changed our mind about our kitchen choice last minute she worked on her day off to help us and ensure we were happy.What can we sayTruly amazing a credit to Robertson Homes!Sharon and Brian

Sharon · 28 January 2022

★★★★★ 1/5

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A year in and still can’t use our Garden - lies and broken promises

We purchased a property from Robertson Homes over a year ago. Unfortunately, our dream of enjoying our garden has turned into a frustrating nightmare. Despite numerous inquiries, we've been left in the dark with no confirmed date for when the work will finally be completed. This has caused significant inconvenience and delays.For over a year, our garden has remained unusable. We've had to cancel appointments with landscapers and materials we ordered are stuck taking up space. The lack of communication and timescale from Robertson Homes has been incredibly disappointing, falling far short of the 5-star customer care they advertise.We urge Robertson Homes to prioritise resolving this issue and provide us with a clear timeline for the completion of the garage water leak project so we can start work on our garden. We simply want to be able to use the garden we paid for.

Sarah · 25 April 2024

★★★★★ 1/5

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Worse than most builders

Worse than most builders, customer service is great until they have your money and you have your keys, after that they have zero interest in you. I’m not surprised they have so many bad reviews, they offer no customer care whatsoever.Update 23.04.24 - We are having adaptations to our home due to my wife needing to live downstairs. The BS the sales staff told us about there being the infrastructure to install a downstairs shower is just lies. It’s all a fabrication on the drawings, no drainage pipes or anything installed.

Alan · 23 April 2024

★★★★★ 1/5

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Avoid this builder at all costs the…

Avoid this builder at all costs the build quality is absolutely shocking and the aftercare/defect repair is non existent. The after sale teams sole purpose is to get past the 2 year deadline with as little outlay as possible and hope by wearing you down you simply pay for the repairs yourself. I have a garden that is waterlogged 12 months of the year, a front door that was so poorly fitted it had to be completely replaced. Still not painted (undercoat only) 12 months later, 2 inch gaps in the soffits that they insist is within spec so refuse to fix, mono block that is as level as the North Sea. I could go on for another couple of hours but enough said DO NOT BUY A HOUSE FROM THIS BUILDER you will regret it.

Gary · 13 November 2020

★★★★★ 1/5

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Damp, mold and leaks in a 5 year old home

Ground floor flat has low-threshold uPVC french doors that leak when it rains, causing internal damage, mold, damp etc.I've had a few door & window companies out to have a look, and they've assessed that these doors can't be fixed, have been poorly installed, and are always prone to leaking due to their design.Urban Union Ltd (Owned by Robertson Homes) agreed to a 1-year warranty with the supplier, but the doors were never guaranteed against leaks. This is a red flag considering most uPVC doors have 10-year warranties and full guarantees.The building is only 5 years old, and I'm already facing a £6,000+ bill to replace the french doors.This also means that the new doors will be a mismatch from the rest of the block.

Cameron · 21 March 2024

★★★★★ 1/5

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Trust the bad reviews! 2 years 4 months and still battling!

Please take your time to read the bad reviews! We skimmed over them before we bought our house thinking it wouldn’t happen to us! IT DID!We moved in our house in October 2021 and here we are still battling with Robertson Homes for snagging that was on our 7 day list! (Yes, you get 7 days from the day you get the keys to point out all snagging! Recommend if you unfortunately go down the route of purchasing that you get a professional snagger).Customer care is utterly appalling! I cannot stress that enough! I have countless amounts of emails with no reply. Even copying in the managing director and owner makes no difference. I have gone through so much stress over these past few years trying to resolve these outstanding issues and it’s just not right or fair that I among hundreds of others have been put in this situation. They don’t care! Trust me they really don’t! Site staff (mainly site manager who’s full of it and lies) aren’t any better.The contractors they send out to ‘fix’ the issues have made things worse! They don’t care either. Robertson Homes will grab your money and then boom, you’re on your own! The site we live on has a group chat and pretty much everyone that lives here is complaining! If you are thinking of purchasing flooring and turf from Robertson Homes to ‘save’ you the hassle before you move in, please don’t! We wish we done ours ourselves! We finally got our turf relaid last year as it was very shockingly laid initially. We are contemplating lifting up our amtico and doing it all again as there are lumps and bumps all over the place and peeling edges! Honestly just don’t!I won’t go into all our snagging as it’s depressing and shocking but know there is a lot and it is taking a long time to resolve. We should have taken them to the small claims court ages ago, that way we would be free from all this stress and mess!It’s probably the biggest purchase of your life, so please think about it before you commit! I have tried to hold off writing this review for a very long time but it’s gone too far now and I’m just so sick and tired of it all and I really don’t wish this on anyone!Trust the bad reviews and plan for the worst should you go ahead!Robertson Homes have won awards recently but it’s not the public that are voting for these! It’s all a fix within the building industry!Robertson Homes want to be a 5 star builder and so will do everything they can initially to make you believe they are and get you to submit a 5 star survey before you have realised they in fact are not. Thankfully we didn’t do the survey!A message for Robertson Homes: do not waste your time by replying to this post asking for my details and or that you are dealing with our issues making it look that way to others reading because you are doing nothing and will do nothing, hence here we are!

HC · 26 February 2024

★★★★★ 1/5

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They put profit ahead of children's education

Responsible for building Dargavel Primary School. Have let an entire community down by delaying the opening of the school at very short notice. Promised all on track only a few weeks ago but with no adequate explanation, school now delayed. Happy to prioritise building houses at the expense of leaving a school unfinished.**EDIT** I believe Robertson Homes and Robertson Construction are all part of the same company therefore I intend to keep my original review!

MrsG · 13 June 2021

★★★★★ 5/5

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Great pre-sales experience with Diane

We’ve had the pleasure of meeting Diane a couple of weeks ago, following some initial email conversations, and we’ve been extremely impressed by both her professionalism and friendliness. She’s always been prompt in responding to our queries, and showed incredible patience when answering our many (!) questions. Overall, she has exceeded our expectations, and thanks to her, we look forward to buying our very own Robertson home soon.

Dinu · 2 July 2022

★★★★★ 1/5

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Would be zero if I could still on going…

Would be zero if I could still on going snags 2.5years in ! Refuse to discuss compensation for my days unpaid at work for my draughty windows still ongoing which have meant larger bills ! For all my upheaval for the constant let down appointments for the constant lies etc. now have a national newspaper wanting to share my story in the hope that I can deter others buying on the next phase at wynyard and having to go through wha to have !!!!

Samantha · 15 February 2024

★★★★★ 3/5

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Decent enough builder and built some…

Decent enough builder and built some great houses, albeit some of the developments have ongoing issues with snagging etc. However, I have bought various new builds and all very similar in follow ups for snagging etc, so below average maybe on others but happy with overall build.Some of the homes at Wynyard are displaying lots of posters in windows to show their frustration with snagging that is still outstanding, I get this but really is there any need to have posters in windows ? It brings the tone of the neighbourhood down. I think it's time some consideration was took for those private sellers trying to sell their homes and move on, I think the protest with homemade posters is harming private sales more than the Robertson builder.

Mr · 13 February 2024

★★★★★ 1/5

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Woefully inadequate wynyard

Woefully inadequate. Almost 2 years in and still waiting for numerous problems to be fixed at Wynyard. Robertson’s can’t seem to get contractors to fix our issues or finish the landscaping but in less than half the time we’ve been waiting they’ve managed to build new show homes that look immaculate.Prospective buyers DON’T BE FOOLED, once they have your money they’re no longer interested in you, your property or the state of the estate

JM · 6 June 2024

★★★★★ 5/5

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Dan and Sarah - 5 Stars!

The customer service from Dan and Sarah, from the very beginning of our buying journey was second to none. They made the buying process as stress free and as quick as possible. We really cannot thank them enough. We are more than delighted with our new home! 😊

Beth · 2 June 2025

★★★★★ 5/5

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Cannot fault this company

Cannot fault this company! I bought a house at the Ness Castle site in Inverness and from start to finish the process was flawless. Extremely well looked after by the sales team throughout, great communication regarding choices and how the sale would work. Since moving in any issues (which were all minor) have been seen to very quickly by Garry (foreman) and his team’s outstanding customer service. Would highly recommend Robertson Homes!

Heidi · 16 June 2021

★★★★★ 1/5

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Terrible workmanship, hundreds of snags, no after-sales accountability

Lovely designs, and loads of assurances from the sales staff despite knowing full well that the houses were being sold in a terrible condition.Please note that almost every 5 star review on here is from people who haven’t actually moved into the house yet! Please, buyers, only review what you have actually sampled, and don’t be pressured into posting reviews before then!Unfinished house (literally full of 10-15 people still working on it when we got the keys), filthy, and terrible standards of workmanship, with many problems in every room.Initial after-sales had some work done, with things less awful after 80 tradespeople’s visits in the first two months, that made our lives a waking nightmare.After that, still hundreds of outstanding issues, almost total silence and lack of response, from every level of the company. The company ethos seems to be evasion, lip service, empty promises and avoiding spending any money on repairs that they can get away without spending.18 months in, still huge numbers of defects. No resolution in sight.

Will · 22 December 2023

★★★★★ 5/5

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Brilliant

Brilliant. Thankyou to Wes and the team for the tour beautiful homes and venue.

Brent · 13 November 2024

★★★★★ 1/5

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Well where do you start a snagging list…

Well where do you start a snagging list as long as your arm, garden floods walls not straight massive cracks drive sinking water leaks damp it goes on and on. The finish is an absolute disgrace 300k and painted by a 5 year old. When you call to get it fixed nothing happens had faults last so far 478 days avoid these cow boys like the plague modern day cowboys.. DONT WASTE YOUR MONEY

Luke · 15 October 2020

★★★★★ 1/5

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Robertsons not keeping their promises!

I'm disgusted at the recent news that Dargavel Primary school will now not be ready for August as promised. Up until 2 weeks ago we were assured it would be, now the bombshell has been dropped 2 weeks before the end of term. Blatant disregard for hundreds of children being left without a school, poor show Robertsons! I'm sure this could still be done on time if enough effort was made!

Nicola · 10 June 2021

★★★★★ 5/5

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GREAT GLEN HALL

I have visited this development a couple of times and have been blown away by the standard of this period building conversion. I viewed both townhouses and apartments and was very impressed by the standard of the accommodation and finishings.Liz from Robertson Homes was very helpful and knowledgeable about the development and incentives available to me. I only hope i can secure a purchase of one of these in the near future!

Hopeful · 24 March 2021

★★★★★ 1/5

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Calderwood development

Dear future buyers please be careful When selecting this builder. Do not get bought by “amazing” space and garden rooms. The quality of the build is comparable to BASIC poor material and finishes. The customer SERVICE DOES NOT EXIST. If tou really like the house get ready to chase on a daily basis to people who ignore you, provide unprofessional service and advice. We moved in a year and a half ago and STILL not half way through. Robertson’s caused damage to our house by rectifying the snags and what is worst installed a defective item. I just cannot stress enough to warn you what you are signing yourself up to. We live in the calderwood estate so please you are welcome to knock on ANY neighbours door and hear the truth. The sales team will make promises that senior people are involved in the development and things are escalated and addressed- LIE! We had from scratched grass to no flush windows that put through draft and robertsons fake promises to fox it before winter AGAIN. Our heating system was not working (winter time) and we needed to buy and replace it at our own cost as it took ages for Robertson to respond and they still haven't. If you think the CeO cares or you will cc all the top shots, trust me they do not care. No one never took our concerns seriously. I genuinely do not understand how much they bribe to get those awards as from trust pilot you can see 55% 1 score and if it would be -100 i would give them!

Ella · 17 November 2023

★★★★★ 1/5

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Robertson's Homes - Wynyard Estate

Robertson Home's after sales support has been non-existent. When we moved in our home 2 years ago we were advised that the Robertson promise was that any snagging items (of which there were many!) would be resolved within 28 days. Well, 803 days later we are still waiting... Calls to Customer Care go to answer machine, emails go unanswered. Their hope seems to be that we will just give up and fix our remaining issues ourselves (not happening). They have very little tradespeople directly hired by Robertson's so all snagging is carried out by subcontractors who either lack the skill, time, parts or inclination (or a combination of all 4) to resolve any issues.This is not how it should be and its not what we were sold. If Robertson's put half the effort into after sales customer care that they do into Marketing their new properties to unsuspecting customers all would be well!

A · 15 November 2023

★★★★★ 1/5

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ROBERTSONS AT WYNYARD

READ OTHER REVIEWS. ROBERTSON HOMES AT WYNYARD JUST OFFER PROMISES - THE REALITY IS QUITE DIFFERENTAfter nearly 2 years of constant empty promises by a revolving door of salespeople and site managers, we, two of the homeowners at Phase 1 in Wynyard for Robertson homes have been reduced to protesting outside the sales office opened for Phase 2! The snagging list for our house, supposed to be looked at in 7 days by Robertson’s and completed soon after is still ongoing. We have lost countless days of work due to tradespeople in and out of our house. Because of that, the house does not feel like we own it, and there is still a lot to do. This ‘luxury’ house we were sold, certainly does not have luxury walls, joinery, painting, tiling or carpeting. We along with others have experienced leaks through two ceilings, roof tiles falling off, on one occasion, just missing us by a minute as we had been sat out there, and it appears that after nearly two years, they are only just getting round to landscaping, despite promises of it happening in November 2022, and most probably because they have Phase 2 to sell. In some places the snagging list you provide again and again is ‘botched at best’. After sales service is non existent. They promise you the earth at the sales part of the transaction, say untruths about tradespeople, products and where future building will go (‘No they will never build on the deer run, they couldn’t!’ is just one untruth told to us, oh hello Phase 2!) then hibernate when things go wrong, burying their heads by not answering calls or emails for months on end. Lots of added extras paid for by us were still not installed until summer of this year. Robertsons appear to employ incompetent tradespeople who are unqualified for the job and when they do turn up (it’s not always a given despite them booking it in), do not have the correct parts, the tools, and sometimes make things worse than they were previously. (We had to lend a decorator a ladder cloths and brush to paint a part of the ceiling.)Zero training given to salespeople - zero communications given to tradespeople which is why there is ZERO care given to customers who part with their hard earned money, because once they have that, it appears you are left on your own. If you don’t believe us, come down and speak to ‘The Real Houseowners of Wynyard’! We will have the kettle on, (hopefully)!

Catx · 15 November 2023