Robertson Homes Bournmoor reviews

★★★★★ 5/5

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Five stars

In the process of buying a Robertson home just now and couldn’t rate the customer service highly enough. Our salesman (George) is both professional and friendly meaning I have complete confidence in him as well as really trusting his opinion when it comes to choices. I’ve also met the Assistant Site Manager (Andy) who spent a lot of time going through the technical elements of the house with us- no question too small or stupid, he answered them all and was very willing to give us his time.As some of the negative reviews here relate to post entry service, I will provide a further rating when we move in, but for now I have nothing negative to say at all and do genuinely rate the service as 5 star.

Rebecca · 12 July 2021

★★★★★ 5/5

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Bowes Manor - 5 Star Review for 5 Star Home

We recently bought a new build from Robertson Homes in the North East of England. From start to finish we felt we were looked after brilliantly from the sales team (Marie) and the site manager (Chris). Upon completion day, we were shown around the house and given a quality handover which made the whole experience of buying a new house pleasurable. The build quality is fantastic which was something we were worried about when buying a new build but honestly the quality and finish is wonderful!The finishes, fixtures, and overall design showcase their commitment to building quality houses.Of course there is always a snagging list and any issues we had were resolved in a timely fashion!I wholeheartedly recommend them to anyone seeking a beautiful, well-built home. Thank you, Robertson Homes!

Lee · 9 June 2024

★★★★★ 1/5

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Love our home, hate Robertson Homes

We love our new home but we can't decided which is worse, Robertson Homes buidling division or there customers services department. We have been in our home for 2 1/2 years now and are STILL trying to resolve issues from when we first moved in. The property clearly wasn't snagged by any member of Robertsons staff as the list of issues was endless. So far we have had trades of all varieties in our home for a total of 14 weeks (2 new bathrooms suites, full house redecorated, all new external doors etc) for a list of works that aren't snagging but fundamental building issues and just general negligence. They can build a house quicker than it's taken them to fix mine!! There customer service is absolutely non existent. Starts off fantastic when they want your money but once you've paid up, good luck!! Never answer call, never reply to emails, trades don't show up when you eventually get them booked. Just a shockingly poor service from a supposed 'luxury builder'

Alan · 9 July 2021

★★★★★ 5/5

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Southfield Grange - Newton Mearns

We had been looking for a new home for a while, and had visited all of the different developers’ showhomes in the Maidenhill area. Robertson Homes stood out from the rest with their modern styling, large windows, garden rooms and build quality. We were therefore delighted to reserve a house in the Southfield Grange development.We have been looked after amazingly by Gillian the sales executive and are very happy with all the help and support she has given us. She has kept us up to date with weekly emails on the progress of the development and is always happy to answer any questions. They have a fantastic array of choices for the finishing touches to the house, and we have been impressed with the kitchen suppliers Ashley Ann who have been extremely helpful throughout. Gillian has offered us as many ‘choices’ appointments as we have required to make sure we are happy with our decisions.Overall, our experience has been exactly as we would have hoped for so far and we are very excited to move in!

Mr · 7 July 2021

★★★★★ 5/5

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5 Star Builder

We have been looking to purchase a new property in West Lothian and have spoken to both the Calderwood and Glendevon Grange developments. Both of the developments have lots of other builders around them but we really feel Robertson Homes offer something special when compared to the others. Your homes really stand out and your sales teams are exactly the same. Both Kimberly and George exceeded our expectations. They went over all of the particulars in meticulous detail and advised us of the reservation process. They spent a lot of time with us and are part of the reason we want to purchase our new home from Robertson. They were both charming and really friendly and we loved the fact both of them had a dog treat and dog bowl for our puppy. We will definitely be purchasing a Robertson home, we love the Leonardo Garden Room, we just need to decide on the development.

Paul · 6 July 2021

★★★★★ 5/5

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SouthField Grange - Great Service

We've recently purchased/reserved a plot at the Southfield Grange development and we couldn't be happier with the service that we've received from Gillian from the Sales Team. From the outset, Gillian talked us through the development, the various plots, release process & timelines. She has been readily available whenever we've had a query (or two) and has helped put our minds at ease across a number of aspects. We are really looking forward to this continuing as the build progresses & the regular touch points have been very welcome. All in all, it's helped reassure us that this was very much the right decision of home.

Steven · 5 July 2021

★★★★★ 5/5

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Exceptional service so far!

Exceptional service so far!We were looking for a new home for a long time and we’re continually getting out bid by higher offers on the 2nd hand market, homes going to closing dates etc, it all got pretty stressful and we thought we were never going to find a new home! We then decided to consider a brand new home. We had our heart set on Winchburgh and looked at several house builders within the area. We initially decided on a Cala home and we’re really excited, we had almost gone to reservation, but again we continually missed out due to people higher up the list. When we met George at Robertson everything changed.Robertson have a small development in Winchburgh with lots of open space, the specification is fantastic with high ceilings and branded fittings as standard.Once we met George the sales experience was very different from other developers we had looked at. He made us feel like it was possible to reserve our new home, he was really warm and naturally friendly, we didn’t feel pressured and he made us feel at ease from the moment we walked into the sales office. We didn’t feel like we were judged and he really took the time to go over our requirements and provided us with all the crucial information we needed. At this point we knew Robertson were the builder for us. George spent a lot of time with us prior to reservation and helped us decide on the house style that suited us best, he made us think of things we hadn’t even thought of. When it came to choosing our options for our new home he helped us design it and gave us his honest opinions and suggestions, he has really went above and beyond and shared his interior design tips! We feel really lucky to be buying a new home from Robertson. My only criticism so far would be the length of time it took for options prices to come back but this is more from head office as opposed to the sales team. We can’t wait to move into our new home.

Sarah · 3 July 2021

★★★★★ 1/5

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No longer a quality builder feel very let down with build quality.

I would rate this company no stars but have to leave a star to write a review. I moved into our new flat at Braehead on 27/11/20. On the day we moved in we noticed numerous major and minor faults. The most dangerous was a defective flat door which did not meet fire regulations . Most of windows were badly marked and not sealed. Internal door seals missing the list is pages long. After 6 months after numerous botched jobs in the front door we got a new one. We have now found our floor boards in two rooms finished over an inch from flat walls and there is a cavity below. Floors are creaking as well as not fitted to the wall. On reporting this and sending pictures they did not even come out and stated Sept 13th earliest date they can come out. Very bad customer service as if fire below us smoke would enter thru cavity and kill us in our beds. The flats finish is very bad and is not the quality product we were promised by the builder. Once they have your money you are forgotten about and have to fight for the snags to be fixed. Apart from my numerous snags my flat is a fire risk and dangerous. Also we have no car park for 6 months plus as they left it as a dump and never came back. Avoid this builder at all costs. I have been asked to send my details I will update if they help me .

Louis · 28 June 2021

★★★★★ 1/5

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Disgrace of a company

Disgrace of a company, fought them for 2 years over the state of my property they are not interested when they take your money. Hundreds of issues and had to force Nhbc to make them fix our water logged garden. which still they refused to fix so now Nhbc have had to pay us to get a contractor in. How they get away with building garbage is beyond me customer service is a disaster and the management are just pathetic AVOID THIS COMPANY AT ALL COSTS THEY RUIN PEOPLES LIVES, quantity before quality is their motto!!!!!!

Luke · 26 June 2021

★★★★★ 1/5

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Awful company!!

Awful company!!! Making promises they can’t keep, blatantly lying and putting profits before the needs and education of the kids due to attend Dargavel Primary.***Update in response to below***Both companies are owned by the same person am I wrong? Two weeks ago we were told the school would be ready and now all of a sudden it won’t be! Robertson Homes are still getting their new houses built and sold with no issues, I’m sure if they really wanted to resources could be transferred over to the school to get it ready on time!

Eileen · 14 June 2021

★★★★★ 1/5

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Profits before community

Profits before community! use the promise of a new school to help sell their houses but unable to deliver and unwilling to try, crooks! And now they are asking me to remove my post as always using covid as an excuse for late build! The school has been in the planning stage for years, if a company like yours chooses to leave it to the last minute to order materials then I would be trusting you with my new home, workmanship and timescales, the 2 most important things to a new home buyer! Keep lining you pockets, happy to let the children just make do 😡

Jane · 12 June 2021

★★★★★ 1/5

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This is not a company to be trusted

This is not a company to be trusted. Profit before children!! This company took on a contract with Renfrewshire council to build a school within Dargavel village and have back tracked on their completion date causing confusion and anxiousness to parents and children about the temporary arrangements now in place for august. This company will attempt to claim that they have nothing to do with Robertson construction. They are the same company with the same board of directors headed up by Bill Robertson who should be ashamed!

Derrick · 11 June 2021

★★★★★ 1/5

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Robertson construction & Robertson…

Robertson construction & Robertson homes are both building within Dargavel Village in Central Scotland. They share the same board of directors & according to there website statements they were both founded by Bill Robertson (William George Robertson) of Elgin. Robertson construction have reversed on their commitment only 3 weeks ago to deliver a school (6 years in the planning) in time for the new school year. Their sister company Robertson Homes continues to build new homes in the area where there is now not adequate educational resources due to Robertson construction not delivering to their commitments. i do not recommend Robertson Homes as they are affiliated with their sister company who obviously can not deliver infrastructure in a timely and transparent manner.

Mrs · 11 June 2021

★★★★★ 1/5

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Should be a ZERO

Should be a ZERO. Do not trust Robertson Homes. They are building the new school at Dargavel and have massively lied to parents and the local authority about progress and completion dates. The school was due to open in August, two weeks ago the builder confirmed all was on track... only to completely turn around and say the build won’t be ready. We have heard rumours staff have walked out because of pay disputes. Do not trust this builder! They have let down 300 families.

Very · 11 June 2021

★★★★★ 1/5

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Robertson construction & Robertson…

Robertson construction & Robertson homes are both building within Dargavel Village in Central Scotland. They share the same board of directors & according to there website statements they were both founded by Bill Robertson (William George Robertson) of Elgin. Robertson homes are still managing to throw up homes however there will be no school for yo children to attend within the area due to Robertson construction being awarded the contract by BAE & Renfrewshire council to complete the build of the Dargavel primary school, this school is the only school being built in the area to educate the children of this development, The current local school are now erecting cabins to teach kids (it's like going back to the 70s). THREE weeks ago it was agreed that although the top floor of Dargavel primary school would be delayed to complete small jobs like painting etc. the bottom floor would safely open to all children in August 2021. Today I am reviewing Robertson homes as on the 7th of June it was conveyed to Bae that the school would in fact not be open on time & the reason behind this was construction workers walking off site for better paid jobs on other sites. The schools close in 13 days for the end of term and children & parents now do not know what to do for not only safety due to high numbers now being squashed into an already full school during CoVid restrictions (see we can use that excuse too) but also what is the best for our childrens education. My advice is don't touch Robertson Homes while they are failing at providing the basic infrastructure through there sister company.

Carol-Anne · 11 June 2021

★★★★★ 1/5

Trustpilot

Deplorable behaviour from Robertsons

Deplorable behaviour from Robertsons. Leaving hundreds of children without a school. What's worse is that they are doing absolutely nothing to rectify this. No representation from Robertsons has come forward to explain or apologise. Council confirming materials and resource is an issue, yet new houses are flying up daily. Sort your priorities out, Robertsons. Get the job finished. Putting profit before our children's education, mental health and general wellbeing is sickening. Make it happen!***Editing in response to Robertson's response*** You are all part of the same group and you clearly know all about it, so can you please explain why Robertson's only advised BAe/the council and hundreds of families on Monday 7th June (3 weeks before the end of term) that we would be without a school come August, if the pandemic is to blame? And why is this not affecting house builds? Why do you continue to prioritise house builds?

Carly · 11 June 2021

★★★★★ 5/5

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Glenburn Manor- Jackton

Hi, I would like to say a huge thank you to Robertson homes at Glenburn Manor for the great customer service. Fraser who works within the sales team was just fantastic from the moment to viewing the show home to all the enquires we had about planning to make Glenburn Manor our dream home. I felt the support my partner and I got through the whole process of purchasing the home was very pleasurable and not as stressful as anticipated. When moving into our new home (of course snagging items were expected) though I must admit my partner and I could count on one hand on the minor snagging items that needed sorted. The standard of the build blew my partner and I away with the high quality standard and only with a few upgrades!! The home looked like we had paid for the full house to be upgraded with extras but it wasn't just blows my mind!!!! Site manager and his team have really worked together to make this site special to build Glenburn Manor to a outstanding standard . You have an amazing team of workmen and workmanship. Huge well done. Thank You, S&M

MG · 9 June 2021

★★★★★ 5/5

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Showhome is amazing

Showhome is amazing, house design is stunning. The location is 5☆.Every room has been thought out, jack n jill bedroom adds an extra twist and must be seen.

Christopher · 10 August 2024

★★★★★ 5/5

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Great Glen Hall, Exceptional.

In the process of buying our 3rd property from Robertsons at Great Glen Hall Inverness. Sales manager Jacqui and Liz have gone above and beyond expectations to make the process of buying and selling an enjoyable experience, and to ensure we are totally satisfied with the end result. We used the easy move scheme which was exactly what we needed. We never felt pressured at any point and help was always on hand to assist with interior choices. The communication throughout all stages of the build process to ensure we were up to date with any changes and satisfied with the progress was excellentWe have bought new builds before but the customer service does not come close to what we have experienced with Robertsons. The interior finishings are excellent. Overall we are delighted with the house and service provided. We would highly recommend buying from Robertsons, and the warm and friendly approach from Jacqui and Liz and the site staff should be a credit to the company. Brian and Liz Kelman

Liz · 28 May 2021

★★★★★ 1/5

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poor finish, customer care non existent

It comes as no surprise that others have had the same poor experience with Robertson homes. They have an excuse for everything!Water coming through a utility room ceiling and i was asked to stop using the bathroom above as it wasnt seen as an emergency, bannister disconnected at the top of the stairs causing both a hazard and a pinch point for injury.Interior decor and finish is shocking, all done free hand. Nothing masked off. Some external doors painted, other left unpainted. Glass units in windows and doors scratched, front door painted in the rain. Sunk drive way, ripped door seals letting in water during the winter.All these points were mentioned prior to moving in and on the 7 day handover window. My front door was then sanded down and left for 8 months before i went and got the paint and done it myself.landscaping outside my house has remained areas of weed and mud for 8 months now with covid being the excuse, despite landscapers, builders, plumbers being in other areas of the site.I have made contact with the Director of the company who also ignored my letter - so from the bottom to the top this company lacks empathy and sympathy with the people who buy new homes from them.if you want a poorly finished house where nothing will get sorted once you move in buy a Robertson home!

Allan · 29 April 2021

★★★★★ 1/5

Trustpilot

Poor build quality, poor customer service. Avoid.

We moved into our new flat in Glasgow back at the very start of the first lockdown, after a few weeks the list of snags grew and grew, most of which are just poor build quality. Flooring not fitted properly, tiling and sealing not done properly, doors and door frames not straight, items we had paid extra for not fitted. Once the lockdown had ended at the start of summer, contractors were supposed to come in to fix the issues, most of them came in and made the issues worse or just didn’t show up at all. Now we are a year on and very few of the snags have been fixed. Customer service is non existent, so don’t expect any help with anything. You feel like everything is an inconvenience to them, they drag issues out for as long as possible hoping that you’ll give in and just forget about it. Also now the staff and managers have left the area, the site has been left in a mess, car parking incomplete, with building materials left dumped in our parking area for the last 6 weeks.

Judi · 26 April 2021

★★★★★ 1/5

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Absolutely awful builders

Absolutely awful builders. I bought my house through the urban union site in Edinburgh. Everything on my snagging list took 2/3 years to have fixed and now one of the ‘fixes’ they have done has collapsed so now I have a window in the kitchen which can’t be used (fire hazard) they refuse to fix it as they are blaming the contractors. Awful customer service and no accountability because if they can blame the contractors then they will.

C · 12 September 2021

★★★★★ 5/5

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Bowes Manor, Burnopfield

We're currently in the process of buying our new home with Robertson Homes and its safe to say we're hugely impressed.From the moment we met Marie its been such an incredibly pleasant experience. Her easy going friendly approach coupled with her above and beyond dedication to providing an efficient professional service have made this whole process outstanding on every single level. We genuinely feel all our needs are heard and changes are made to accommodate these without any hassle or objection. Buying a home with this company really feels like you're considered and listened to as an individual (not just a buyer) and they've already showed flexibility in how they approach changes for us.Sometimes 5 stars just aren't enough - we'd give more if we could.

Keith · 19 May 2024

★★★★★ 5/5

Trustpilot

Excellent experience

We have just moved into our Robertson home and we are delighted. From viewing the show home to moving, we have had an excellent service from the Robertson's team. Diane at the sales office has been extremely helpful throughout and was very knowledgeable in all aspects of the process. We had great assistance and advice to choose our colour scheme and were really pleased to see it when the house was ready. Communication is always very efficient and it is clear the Robertson team liaise very effectively as there is always a prompt response. Immediate snagging has been dealt with quickly and we have found the site managers keen to help. We have had a super experience so far with Robertson's and absolutely love the design and flow of the house.

Sandra · 18 April 2021