Trusted Agent profile · Chester-le-Street
★★★★★
2,204 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,204 reviews on two platforms, including 246 Google reviews rated 4.8.
Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
5/5
TrustpilotThe St Helens branch
The St Helens branch have been extremely helpful throughout the entire process of me finding a new rental property, I was updated at every stage. I have spoken to several different agents over the last few weeks and it was nice to speak to an agent who actually cared.
5/5
TrustpilotExcellent Service…
I have recently bought a house from Reed Rains in Ossett. The solicitors, I and the Vendor employed were very slow. Dan in the Ossett branch went above and beyond his remit, liasing with the Vendor, obtaining documents to push the Sale through. I would no hesitation in buying from Dan and the Ossett branch again.
5/5
TrustpilotI am happy to say that they are really…
I am happy to say that they are really experienced n help to buy n sell the property without any difficulties.
1/5
TrustpilotBad communication with stupid…
Bad communication with stupid procedure. i didnt have problems with different agencies and i dont know why they making it so hard to make a deal with them. dont buy/rent with them!!!
Dear Greg,Unfortunately our referencing is dealt with by an external company and the procedure and criteria is set by them. We explained the procedure to you in order to avoid you paying fees which would have been non-refundable in the event of the referencing being declined. If you wish to discuss any further, please get in touch. Ian Jordan, Letting Manager.
5/5
TrustpilotTwo houses sold within two weeks if…
Two houses sold within two weeks if valuation and listing.Full support and guidance from valuation until completion
5/5
Googlethe guys were great at sorting our move out, especially when we were relocating so popping in the office was difficult. They were brilliant from start to finish so thank you!
Thank you for your review Rob. We are very pleased that you are both settled in your new home. Relocating can be stressful and thanks to our lettings process we were able to make moving easy.
5/5
TrustpilotI have recently moved into a rental…
I have recently moved into a rental property with Reeds Rains Blackpool. Following the viewing, the girls in the office were great and kept me updated throughout. I got my keys on Friday and couldn’t be happier to be in my new home! Thanks again.
5/5
TrustpilotService very good especially as covid…
Service very good especially as covid was a nightmare have bought and sold 3 houses in the last 10 years and we went with reads rains as we like the professional and honest approach of the manager tom brown and its good to have someone in the end of the phone that knows their job
5/5
GoogleFantastic team, excellent service especially from Janet and Vicki. I would not recommend anywhere else they have been first class . You would be a fool not to use these guys.
Its been an absolute pleasure working for you to sell your beautiful home. Thank you so much for your kind words.
5/5
TrustpilotAll viewings were handled by Reeds…
All viewings were handled by Reeds Rains, which was great as we both work full time and have limited free time.
5/5
GoogleI had two properties valued yesterday (27th August} and found Mark, who came to do the valuations prompt, pleasant, friendly and professional. A good experiencrPositiveProfessionalism, Value
Thank you so much for your kind words Jean. It was lovely to meet you and I hope we can be of assistance in the future. We are always here to help. Kind Regards Mark
5/5
TrustpilotExcellent service 👏
Very professional staff. Nothing too much trouble. Helpful with all queries I raised. Would recommend.
Thank you for your 5 star review!
5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish highly recommend Frank Nicholson senior mortgage advisor thank you
5/5
TrustpilotSelling family home
We were selling our late mother’s house and received excellent service from all at Carrickfergus branch great advice and were kept informed all the way through the process.Would have no hesitation in recommending this team.
1/5
TrustpilotDo not use their services
Do not use their services! This is a warning.They are sloppy and ill managed. They will screw you over.
Hello Elske,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains very helpful
Reeds Rains very helpful, was there every step of the way through helping me buy my first house I highly recommend.
1/5
TrustpilotTerrible
Trying to rent a property is the worst thing to do with these idiots best thing this company can do is go bust they have no communication skills what so ever
Hello. We're sorry you're unhappy with the service received. I have completed a 'Find Reviewer' to try and obtain more information about you so that we can try and address the problems. Alternatively you can email us on rrcustomerrelations@reedsrains.co.uk. Reeds Rains
5/5
TrustpilotHelpful
Keeping us informed through out our sale, not completed yet but very happy so far.
Thank you
5/5
TrustpilotSmooth and easy process - very professional
We have just bought and then rented out a house through Reeds Rains in Acomb.The process with them has been smooth and problem free, despite what’s been going on with Covid and also us living overseas. Jordan and Alex have been super helpful and professional, can’t fault them at all.Thank you for all your hard work guys!
5/5
TrustpilotThank you Reeds Rains
I would like to thank all of the staff at Reeds Rains for there work in finding me suitable accommodation. I was in need of accommodation in a timely manner and they found me a home and I'm grateful as the whole experience was made easy because they are very efficient and professional.
5/5
TrustpilotA wonderful experience
The manager and staff were all very professional and very helpful. They kept me updated with everything from start to finish. A wonderful experience. I would definitely recommend Reeds Rains to anyone buying or selling their property.
5/5
TrustpilotMy wife and I have several properties…
My wife and I have several properties that we rent and this was our first experience of using Reeds Rains. It will not be the last. Viewings organised very well with good notifications, vetting process clearly robust, smooth handling of all aspects. Excellent from all the team including Zoe and Scarlett.
5/5
GoogleGreat experience with buying my house. Janet at Chester-le-Street couldn’t have been more helpful and helped me all the way through the process. Real credit to her employer.
Diane thank you for your lovely comments, it has been a pleasure helping you secure your lovely new home, I hope you will be very happy there. We all wish you all the very best for the future.
5/5
Trustpilotthe staff is great and very efficent…
the staff is great and very efficent and helpful
Great to read your review <3
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