5/5
Trustpilotthe staff is great and very efficent…
the staff is great and very efficent and helpful
Agent replied · 28 December 2024
Great to read your review <3
Trusted Agent profile · Chester-le-Street
Reeds Rains Chester le Street reviews
★★★★★
2,212 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,212 reviews on two platforms, including 247 Google reviews rated 4.8.
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Reviews
Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotGreat first impression but service was…
Great first impression but service was very poor. Lack of information and feedback I had to keep chasing up. Disappointed with photos. Went in branch to discuss price decrease. Was left to stand over desk no chairs provided or beverage offered. Make to feel uncomfortable
5/5
TrustpilotGreat local knowledge and the staff…
Great local knowledge and the staff really listen to what you say. I had 3 viewings and 2 offers ( one accepted) in 4 days so Reeds Rains obviously do their homework in marketing properties to the right people. Highly recommended.
5/5
TrustpilotHazel Grove
Laura went above and beyond for us to secure a lovely property to rent.
5/5
TrustpilotReeds Rains Brockley office
Reeds Rains Brockley office We received an amazing friendly service since beginning of our home hunting journey, Gentrit, Rachel and our property manager Lauren, they are great team, even the service still continue the same system after we moved in, whenever we need anything or any question in mind Lauren on the phone.I would highly recommend👏👏👏
1/5
TrustpilotTerrible customer service
The customer service is absolutely terrible,I've been trying for a week too phone them there's been no answer and been told too leave a voicemail and get back too me but they have not it's been over 2 weeks and I still haven't heard anything.
5/5
TrustpilotReed rains York Karen
The branch were great. Especially Karen. Good personal approach and helped solve maintenance issues.
5/5
TrustpilotSuperb Service
From our first initial meeting with Myles and viewings carried out by Kaz and Laura, everyone of them were professional, friendly and on hand whenever we had any questions. They made a sale very quickly and we look forward to completing soon. We would highly recommend this Company
5/5
GoogleAnother year of fantastic service by all the team at Reeds Rains Chester le Street. Very professional service and excellent reliability. Keep up the good work, many thanks indeed.
Agent replied · 25 October 2024
Thanks Rob, as always your custom is valued and we enjoy working with you.
5/5
TrustpilotVery professional
Very professional, friendly estate agents. Presented me with a fully documented report about my property including best phone networks, and details on the surrounding area together with prices on similar properties nearby before viewing mine.
5/5
TrustpilotEvery one so friendly n helpful
Every one so friendly n helpful. We’ve just a sale so hoping it will go through quickly
5/5
TrustpilotExcellent customer service
Excellent customer service. Staff very helpful and courteous. Knowledgeable and friendly. Always responded quickly and efficiently.
5/5
Trustpilotvery helpful
very helpful, knowledgable and always upfront with everything
Agent replied · 28 December 2024
Thank you :)
1/5
TrustpilotThey don’t return calls or answer…
They don’t return calls or answer emails, my experience as a buyer has put me off ever using them to sell.
Agent replied · 28 December 2024
Hi Gemma,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
Googlekept me very well informed from the property going up for sale and every viewing given, great servicePositiveResponsiveness, Professionalism
Agent replied · 25 October 2024
Hi Linda We really appreciate your review, it means a lot to us to know that we have delivered a fab service. If you need us for anything else in the future please just give us a call. All the best from everyone at the Chester le Street Branch
5/5
TrustpilotI want to thank you for all your help
I want to thank you for all your help. You managed to sell it really and I am really pleased with the price. So thank you very much. I am so happy with the work you all did.
5/5
TrustpilotJust sold house through stanley branch…
Just sold house through stanley branch and excellent team , everything went smooth and straight through can't thank the team enough would highly recommend reeds and Rains
Agent replied · 28 December 2024
Hi Mackay - Thank you for the kind review, we will be sure to pass this on to the branch in Stanley, we're so happy you've had a great experience with us! Many thanks,Reeds Rains
5/5
TrustpilotPerfect from the start from getting…
Perfect from the start from getting Gareth round to value the property then everything else just fell into place the office staff were so helpful anytime we phoned they were always helpful and best of all it as took less than two weeks to sell the property. Thank you all at Reeds Rain
5/5
TrustpilotBrilliant service from the Leyland…
Brilliant service from the Leyland branch. Such a lovely team! Easy to get hold of, very responsive and efficient. They made the process as smooth and as stress free as possible from beginning to end. Thank you for finding me my dream home, 1 week in and I’m so happy.
5/5
TrustpilotBrilliant service from reeds rains…
Brilliant service from reeds rains helped us the whole way we had a few issues with our solicitors and a bit of a prolonged waiting time to get everything sorted but reeds rains kept in contact at all times and answered any questions we had overall would recommend to anyone
5/5
TrustpilotListens to sellers requirements
Flexible approach Willing to listen to sellers requirementsGood updates Quick and responsive service Sold house quickly
5/5
TrustpilotDawn at the Burnley branch has been…
Dawn at the Burnley branch has been fantastic we had a protracted sale of our property due to it being a private sale we bought a property through reeds rains and dawn has kept on top of it all even pushing our sale and chasing solicitors so got there eventually thanks dawn
5/5
GoogleAbsolutely brilliant customer service from Janet and Nicole, very helpful and good at what they do. Should be proudPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 9 January 2025
Thank you for your kind review Keith. We wish you & Maria all the best in your new home. Best wishes, Janet & Nicole
5/5
TrustpilotThankyou
Just wanted to say a big thankyou to reeds rains at preston , especially sue & Rachel for all the help they have given my daughter & me buying her first home they have all been very helpful & understanding we’d have been lost without them thankyou so much guys !!! Highly recommended
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Reeds Rains Chester le Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester-le-Street.
