Trusted Agent profile · Chester-le-Street
★★★★★
2,204 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,204 reviews on two platforms, including 246 Google reviews rated 4.8.
Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Reeds Rains Chester le Street are fantastic! They are professional, friendly and answered all questions we had. Made a very stressful time a lot easier. Thank you team!
Hi Jamie Thank you for the great review, wishing you all the best in the future. Thanks Aimee, Janet and Nicole.
5/5
TrustpilotOur house was sold very quickly but…
Our house was sold very quickly but unfortunately the buyer changed their mind. The staff at Reeds Raine were very supportive and immediately started sending other buyers to see our property. We have now got a new buyer at a better price so fingers crossed this sale will do through.
Thank you for your review! We're glad our team could support you through the process and help you secure a new buyer at an even better price. Fingers crossed for a smooth sale this time around!
1/5
Google***KEEP AWAY*** We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD. Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!
Hi Sarah-Louse I apologise that you feel you were treated so poorly in relation to your proposed house purchase. The sellers application to purchase the Freehold was complete, we were awaiting Land Registry to formerly register the Freehold Title. Please call me if you would like to discuss this further.
5/5
GoogleI needed to secure a house to rent and saw one I liked on Rightmove. The agent was Reeds Raines. I also had been considering another property. We decided as the other property had 3 bedrooms and the one through Reeds Raines only 2, we would opt for the other one. During the process I dealt with Janet at Chester le Street and she couldn't have been more helpful or understanding when the house we chose fell through due to a landlord legal matter. Janet immediately checked that their house was still available and contacted me the same evening to say it was. I paid the holding deposit and the process began. Janet explained everything clearly at every step, but we only had a few days before our house was sold and we had nowhere to go. I explained the urgency to Janet and she chased everything up and ensured we got the go ahead to move in on our completion date. This was such a stressful time but Janet kept me informed at each stage, and when she confirmed the house was ours, I couldn't have been more grateful. Great service!!PositiveResponsiveness, Professionalism
Hi Jackie What an amazing review. Thank you so much for taking the time to write it. We are glad we were able to get you a new home at such short notice, it must have been extremely stressful for you both but we got there. It goes without saying we wish you all the very best for the future and hope you get settled in quickly. Janet and all at Reeds Rains Chester le Street
5/5
GoogleVicky helped me through a very difficult sale which was delayed on a number of occasions due to issues with my wife's health but Vicky kept me right throughout and became a friend on the phone who was supportive, helpful and organised. I dont think I could have done it without her. and appreciate that she prompted me to do things when my mind was elsewhere. An amazing agent that Reeds Rains are lucky to have., although l can say that all of the staff I dealt with were also incredibly professional and helpful which reflects well on the company. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words and the great review. I hope you are settling in your new home. Vicki & the team at Reeds Rains
5/5
GoogleVery responsive. Always went the extra mile to support us despite everything that happened. From the first visit to the getting the keys they were professional, knowledgeable and able to get the entire process moving. We found out a lot more about what was going on from them than we did from our own solicitors. There were a fair few problems lower down in the chain so our purchase took a long time. Despite this it often felt that the only time things were moving was when Vicki was pushing the chain and the solicitors to get a move on. Some of the other estate agents we encountered whilst searching for a property commented that Reeds Rains were expensive. This is clearly a case of you get what you pay for. The staff were approachable, friendly, knowledgeable and professional. In sharp contrast to our solicitors there was a real ethos within Reeds Rains about them working for us (rather than just being another order number or open case). As well as using them to advertise and arrange the sale of our property Reeds Rains also offered to represent us with our onward purchase (at no additional cost). This meant that we had professional advice when it came to negotiating and submitting offers, but also when we did experience less-than-professional behaviour from another estate agents - Reeds Rains were able to step in to deal with them on our behalf. Delighted with the support and level of service we received from Reeds Rains and couldn't recommend them enough. Danny and Gemma
Thank you so much for the fantastic review it really does mean alot to us. We hope you will both be very happy in your new home. Thanks again Vicki, Mark Nicole & Janet
1/5
TrustpilotYet again nothing done to sort my issue going on since MAY
Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away
Hi Kiatie - I've sent you a request for more information. Can you let me know who you have been dealing with so I can talk to them. Thanks
5/5
TrustpilotFantastic Service and Very Helpful Agents
We had a very positive experience with both agents when we viewed the property twice. From the moment we arrived, the service was friendly, professional and welcoming.
We are so pleased to hear about your positive experience with our agents and the high level of service you received. Your kind words are truly appreciated, and we are glad we could assist you in your property search. Thank you for recommending us! Regards, Reeds Rains
1/5
TrustpilotIf you want to waste your time on the…
If you want to waste your time on the market, recieve no support from the agent. Have them make up contracts. Never have staff to do viewings and end up taking your own photos of your property on your iphone and have them not let you leave them as an agent when you raise the issues. Reeds rains Hull is the agent for you.
Hi there,Sorry this has been your experience with Reeds Rains. In order to address this we would like to investigate this further. We will send you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleMy house was sold by Reeds Rains on the first day. Reeds Rains kept in touch with me throughout the whole process. A very professional team who went above and beyond what would be normally expected. Mark was very helpful sending my solicitor scanned information. However Vicki was an absolute delight in keeping me up to date and encouraging me to do all the right things. A stressful experience made so much easier by the Chester le Street branch.PositiveProfessionalism
Thank you for taking the time to leave a review Maureen, it is greatly appreciated. We're delighted we were able to sell your property from the first viewing.
4/5
TrustpilotProfessional and Well Organised Team
Simon inspired a great deal of confidence in Reeds Rains due to his professionalism and well rationalised valuation.Kurtis was excellent at building a relationship quickly with viewers.I was also impressed at the seamless process. The property was up for sale in a matter of days from the first meeting.
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our team to be professional and efficient. We strive to provide a seamless and positive experience for all our clients, and we're glad that your expectations were met.
5/5
TrustpilotBeen supportive through all my…
Been supportive through all my application...they understood ive had a tough time since my Husband passed away Love all the staff from reeds rains
We are truly touched by your kind words and are so glad we could support you during such a difficult time. We appreciate your positive feedback. Regards, Reeds Rains
1/5
TrustpilotWaste of Time
I used Reeds Rains to list my property, they were all singing and dancing with positivity but once I’d paid for ‘professional’ photography, I seemed to be forgotten about. (Photographer was rude too!) I didn’t get any viewings so was constantly chasing the office for updates. I had a friend put in an enquiry and they didn’t contact him for 10 days!!!!! Never answer their phones or emails. Was on the market for 4 months before I switched to another agency and the house was sold within a month. Staff clearly don’t care about the sale, more like they are incentivised to get the listing.
Hello Claire,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotUseless
Do not use these incompetent con artists.Had our apartment ruined by a serious leak from the apartment they manage above us. After the building's management company sent out a plumber to turn off the water to stop the leak, Trudy in the Ballyhackamore branch told their tennant to just turn the water back on again. That was on Saturday morning, on Monday morning the building's management company plumber came back to repair the serious leak and was told to stop by the incompetent Trudy. Several hours, and the need to complain multiple times, later, as well as more buckets full of leaked water collected, finally the completely incompetent Trudy at the Ballyhackamore branch managed to get a plumber to come out and fix the leak. Now after many failed attempts to get the incompetent Trudy to provide their insurers details I have come to the conclusion that the only option is to take legal action against them to force them to give me the details of their insurers so that I can have my seriously damaged property repaired.If you let these incompetent imbeciles do anything for you in any capacity, be warned, you will end up in court facing significant costs just because of their gross stupidity and incompetence.
Hello Derek,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotFriendly, polite, knowledgeable staff.
Friendly, polite, responsive and knowledgeable staff. Whatever my query, they respond quickly and positively. The have outperformed other companies that i have used.
We are so happy to hear that our team has provided you with such a positive and responsive experience. Your kind words truly motivate us! Regards, Reeds Rains
5/5
TrustpilotCannot fault the service Fantastic.
I have been dealing mostly with Dean the Branch Manager at Hazel Grove and he has been super, explaining everything and keeping me updated on a regular basis. He is very approachable and is making our experience a seemless one. Thank you Dean !
We are thrilled to hear about your positive experience with Dean. It's wonderful to know that he has been so helpful and communicative throughout the process. We appreciate your kind words and will be sure to pass your feedback along to Dean.
5/5
TrustpilotOur dealings with Reeds Rains have been…
Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.
We're so happy to hear about your successful sale and that our service exceeded your expectations. We appreciate your kind words! Regards, Reeds Rains
5/5
Trustpilot5stars from me the team was very…
5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc.
We're so glad to hear our team provided excellent support for your property sale and kept you well-informed throughout the process. Thank you for your kind words! Regards, Reeds Rains
1/5
TrustpilotReddish branch
Reddish branchTOTALLY INCOMPETENT, RUDE and the most UNPROFESSIONAL COMPANY EVER.Completed my sale with this company two weeks ago, after accepting an offer in early February ! ! !They DON’T check buyer’s details, they make up unbelievable stories about the buyer.The Manager, Mark is completely incompetent, lies and is RUDE. NEVER acknowledges emails or calls and also uses a different name when the seller questions what is happening.To date, not had any confirmation of my payment, no thank you for using the company or a survey regarding the services provided.PLEASE PLEASE do not use this company for your own sane of mind.
Hi Andrew, we’re very sorry to hear that you had such a negative experience with us. Conveyancing has been taking longer than we’d usually like and we apologise for the way it has affected your sale. We'll be in touch with you with a confirmation of payment soon. Kind regards, Reeds Rains
5/5
GoogleAbsolutely amazing service from Nicole,Janet and Aimee. They have gone above and beyond for me. I can’t thank them enough.
Hi Gail, Thank you for the great review. we will continue to help along the way! Thanks Nicole, Janet and Aimee
2/5
TrustpilotDeeply disappointing service
Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!
Hello Sonia,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotDissapointing & Unhelpful
Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.
Hello Mrs Hesketh,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotI have recently sold my house with…Reeds Rains
I have recently sold my house with Reeds Rains of Wakefield in West Yorkshire. They provided a brilliant service. The head of sales Janet Higgins has been an absolute diamond throughout the process, going above and beyond what was required. Very pleased with them.
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were so pleased with the service you received, particularly the dedication and support provided by Janet Higgins. We value your feedback and will share it with the team.
5/5
TrustpilotGreat for first time buyers
Our real estate agent was Neil Price from the Coventry branch. As first time buyers, we had no idea where to even start but we found the help and advice from Neil essential in starting our journey. Throughout the buying process, communication was great as we were constantly kept up to date - with any questions we had answered swiftly. Even after moving into the property, he assisted us with a few queries we had about the property and got back to us the same day, sorting the questions we had. Thank you so much to Neil - we can’t wait to start making this house our forever home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains's Chester-le-Street office has 2,204 reviews across two platforms: 246 on Google, 1,958 on Trustpilot (across the whole business).
Reeds Rains Chester le Street is rated 3.8 out of 5 across all 2,204 reviews, and 4.8 out of 5 on Google from 246 reviews.
Reeds Rains Chester le Street, Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY.
