Trusted Agent profile
★★★★★
51 reviews across 2 platforms
Sandray Close, Birtley, Chester Le Street DH3 2HJ
Keyhole Residential's Chester Le Street office at Sandray Close is rated 4.8 out of 5 across 51 reviews on two platforms, including 36 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
GoogleHaving just used keyhole residential leave found them to be very helpful especially Vicky she is on the ball returning all my calls and following up everything I definitely use them again
Thanks for the lovely feedback David - we really appreciate it!
5/5
GoogleI had a great experience with Keyhole Residential during the recent sale of my flat. Vicky, in particular, was exceptional in her professionalism and dedication. She went above and beyond to make the process smooth and stress-free. I highly recommend Keyhole Residential.
Thanks for the lovely feedback. It means a lot to us and we really appreciate it! It's been an absolute pleasure working with you . All the best for the future.
5/5
GoogleFrom the start Vicky was brilliant, very helpful, professional and always available to talk to. Best estate agent we have used.
Thanks so much for your lovely feedback Tony, we really appreciate it.
5/5
FacebookVicky was extremely professional and very helpful from the moment of contacting her. My property was let within a week. Would highly recommend Keyhole Residential Ltd.
Thanks so much for the lovely feedback Alison. 😀
5/5
FacebookThank you so much Vicky helping us sell our house. couldn't recommend you enough you were amazing.
Thank you so much Kristina for the lovely feedback 😊 we really appreciate it 😊
5/5
FacebookAmazing service. The house was sold in less than a week and the pricing is incredibly competitive. It’s the integrity and compassion that takes Chris and Vicky to the next level though. Super honest, great communication, always got back to me with straight forward advice and forever sensitive to the stresses of house buying/selling. Don’t even hesitate in working with them.
Thanks for the lovely feedback Emma. It really was a pleasure helping you to sell your home. Thanks also for choosing us, we really appreciate it. 🙂
5/5
GoogleAs a buyer I found Vicky very good at what she does. Had i been familiar with key hole I'd have used her as my own estate agent. She works very hard and the communication is where other estate agents lack! Nothing was too much trouble, she is very professional and efficient and made the whole experience less stressful 😁 …
Thank you for the lovely review Danielle, we really appreciate it.
5/5
GoogleWow what can I say about vicky, utter star and so helpful been a long slog but she was always there trying to help on a difficult sale or let
Thanks for the lovely review Darren, we really appreciate it. It's been a total pleasure working with you.
5/5
FacebookFive Stars without a doubt ***** We put our property on the market on Friday with Vicky, we had three viewings over the weekend, first thing this morning we had 2 offers of the asking price and our property is sold. Vicky has kept us updated the whole time, so honest and helpful would highly recommend. Thanks again Vicky. The Agnews
Thank you so much Lucy for the lovely feedback 😊 we really appreciate it 😊
5/5
GoogleKeyhole residential was fab! Vicky helped me sell my flat and took me through the process step by step. She could not have been more helpful. Would 100% recommend. If you’re debating between different estate agents, choose Keyhole Residential, I promise you will not be disappointed!
Thanks for the lovely feedback Melanie, we really appreciate it. It has been a pleasure working with you to sell your home and we wish you all the best for the future in your new place.
5/5
FacebookCan't recommend Keyhole Residential Estate Agency enough. Excellent communication, friendly service. Nothing was too much trouble. kept up to date all the way through. Highly recommend to anyone and everyone.
Thanks for the lovely feedback Gail, we really appreciate the kind words and great review. It was an absolute pleasure working with you to buy your new home and we wish you many years of happiness there.
5/5
GoogleBrilliant Estate Agent - Very Personal and Caring
5/5
GoogleFantastic service from start to finish. Very professional and approachable, Vicky and Chris have repeatedly gone above and beyond to help with our house sale. From viewing to completion in less than 8 weeks, they made the whole process a smooth and far less stressful one. Can't thank or recommend them highly enough.
Thanks for your lovely feedback Natasha, we really appreciate it. It's been a pleasure working with you and we wish you well in your new home.
5/5
GoogleDon't think we have been involved with such a helpful estate agent, Vicky goes above and beyond, you can contact her at any time, keeps you up to date with what's going on and will always try her best to work around viewings to fit in with people
Thank you so much for the lovely feedback Leigh. It means a lot to us... we really appreciate it.
5/5
GoogleAbsolutely amazing people and so helpful it is unbelievable, still more than happy to help out anyway they can months and months after my business with Keyhole Residential completed. I would recommend this company to everyone. Thanks so much for all your help Vicky.
Thanks for the lovely feedback Graeme, we really appreciate it. It has been a pleasure working with you and we wish you all the best for the future.
5/5
FacebookRecently bought our lovely new home through Keyhole... First class service... Always keeping you updated and in the loop... Nothing was to much trouble for Vicky.... Thank you so much.... Would highly recommend this professional local business
Thank you so much for the lovely review Ian... We really appreciate it 😊 We wish you and your family luck in your new home.
5/5
Googlethis is amazing and wonderful business. that looks after and goes above and beyond to help you out. I couldn't recommend it enough.
Thanks so much for your lovely words Sat, we really appreciate it. It's always a pleasure working with you.
5/5
GoogleVery professional and helpful explained everything clearly.
Thanks so much for the lovely feedback and for taking the time to write the review! We really appreciate it :-)
5/5
FacebookReally great service, friendly, helpfull and easy to get in touch with.
Thanks so much for the lovely review Neil 😊 really appreciate it. Thanks again 😊
5/5
FacebookExcellent friendly service. Competitively priced.
Thanks so much for the lovely review Deborah 😊
5/5
FacebookGreat service and good price
Thank you John Robson
4/5
GoogleRating only, no written review.
Thanks for taking the time to review us Rodney. We really appreciate it and as always it's been a pleasure working with you.
4/5
GoogleRating only, no written review.
Thanks for taking the time to review us Janet. We really appreciate it.
1/5
GoogleRating only, no written review.
Hi Vicky, thanks for taking the time to write your review. We're sorry to hear that you felt the need to rate us with one star. Having checked our systems, we cannot find any record of having any contact with you previously. To help us to understand more about your review, what this relates to and what we can do to improve our service, we would be really grateful if you could contact our office on 0191 4477887 to discuss this further. Thanks, Chris & Vicky
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Keyhole Residential's Chester Le Street office has 51 reviews across two platforms: 36 on Google, 15 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Keyhole Residential is rated 4.8 out of 5 across all 51 reviews, and 4.7 out of 5 on Google from 36 reviews, checked 9 October 2026.
Keyhole Residential, Sandray Close, Birtley, Chester Le Street DH3 2HJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.