Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookCouldn’t thank Lynne and the team enough for all their support during the purchase of my new home, I am a first time buyer and she made the full process as simple and easy as she could. She went above and beyond with what ever she could to make the process as smooth and simple as possible, we shared constant communication throughout the last few months and she was on hand to offer any necessary help and support I may have needed as well as answering my many questions, overall I couldn’t have asked for a better or kinder representative during the whole process and am looking forward to the future in my new home, thanks again and all the best.
Dean · 8 July 2025
Agent replied · 22 February 2026
Thank you Dean. You were an amazing first time buyer! Good luck in your beautiful new home 🏡 x
★★★★★ 5/5
GoogleVicky was very approachable and professional throughout.
She went above and beyond to make sure our journey was smooth when selling the house.
The house sold 10k more than previous valuations we had from other selling agencies.
Her valuation of the house was great and fair price and we got what we wanted.
Her and hers team’s communication was brilliant, we would 100% use again.
I saw other reviews of key hole on social media stating how good they were and we are so glad we went with them they are fantastic.
Thank you
Beth · 26 January 2025
Agent replied · 14 April 2025
Thanks for the lovely feedback Beth. It was an absolute pleasure working with you both to sell your property. Thanks so much for choosing us to work with.
★★★★★ 5/5
FacebookVicky from Keyhole Residential just facilitated the sale of my home in Washington. From the outset, the process was simple, flawless and professional and my house was sold after receiving 3 asking price offers in the first week. Other estate agents valued my 4 bedroom home a full £30 thousand "less" than what Keyhole did, clearly just after a quick sale to get their more expensive fees, which were around £300 more than Keyhole Residential's fees!
I recommend Vicky and Keyhole Residential without reservation. Could not rate them highly enough. 5 stars 🌟
Stevie · 11 October 2023
Agent replied · 22 February 2026
Thanks so much Steve. Was a pleasure working with you and helping you sell your home 🏡 All the best in your new home. Thanks Steve 🙂
★★★★★ 5/5
GoogleI have no hesitation in recommending Keyhole Residential. Vicky is everything you need in your estate agent. She will give you a realistic valuation of your home and will provide a straightforward and well priced contract. Unlike several other agents who quoted who were suddenly able to remove restrictive terms and conditions and drop their prices by significant sums when they thought they were going to lose a sale. Vicky will give you her best quote straight away. She is professional, responsive and proactive. Chasing other estate agents, solicitors etc. where required. On top of all that she is a good counsellor when things are far from straightforward. She goes over and above. I would recommend using Keyhole Residential you will be pleased you did. Sorry it has taken a couple of months to post this review!
Alli · 10 June 2023
Agent replied · 11 June 2024
Thanks so much for such a lovely review Alison. It was a real pleasure working with you to sell your property. We also really appreciate your custom over the years too. Thanks, Vicky :-)
★★★★★ 5/5
GoogleI have no hesitation in recommending Keyhole Residential. Vicky is everything you need in your estate agent. She will give you a realistic valuation of your home and will provide a straightforward and well priced contract. Unlike several other agents who quoted who were suddenly able to remove restrictive terms and conditions and drop their prices by significant sums when they thought they were going to lose a sale. Vicky will give you her best quote straight away. She is professional, responsive and proactive. Chasing other estate agents, solicitors etc. where required. On top of all that she is a good counsellor when things are far from straightforward. She goes over and above. I would recommend using Keyhole Residential you will be pleased you did. Sorry it has taken a couple of months to post this review!
Allison · 16 April 2023
Agent replied · 16 April 2026
Thanks so much for such a lovely review Alison. It was a real pleasure working with you to sell your property. We also really appreciate your custom over the years too. Thanks, Vicky :-)
★★★★★ 5/5
GoogleRecently purchased a house through keyhole residential. Vicky was amazing and so helpful, communicated between the seller and myself. Supported with chasing solicitors - couldn’t fault the service at all and in a few years, who knows, would have no reservations in using keyhole residential act as my agent.
Andrew · 15 December 2024
Agent replied · 11 January 2025
Thanks for the lovely review Andrew, we really appreciate it. It was an absolute pleasure working with you. All the best in your new home.
★★★★★ 5/5
GoogleI have had a few experiences with different well known estate agents that have been very stressful and frustrating. Vicky at keyhole has been absolutely amazing. The communication has been second to none. There has been no pushy business and she is the most approachable, professional agent! She has given us excellent advice and has guided us through a very stressful process and made it one that has been stress free. We couldn't recommend them any more and will certainly use the company again in the future. Thank you Vicky and Chris
Zoe · 16 April 2022
Agent replied · 9 June 2024
Thanks so much for the lovely feedback Zoe - it really does mean a lot to us. It was a pleasure helping you with the purchase and we wish you many happy years in your new home.
★★★★★ 5/5
GoogleHaving used Keyhole Residential form when they first started from selling to letting there is no better and I have used all the branded companies out there. Vicky is so professional at what she does it will make you use no other company.
At this moment of this message I have 1 sale nearly complete, 1 rental with a list of names when it’s ready to view and 1 coming up for rent which I’m confident will rent within the month .
Brian · 16 April 2022
Agent replied · 11 June 2024
Fantastic! Thanks so much Brian - we really appreciate it. As always it's been great working with you.
★★★★★ 5/5
GoogleI can’t recommend Keyhole highly enough. Vicky and Chris did a really professional job selling my late father’s house. Everything was smooth and efficient, and communications were excellent throughout. Selling a house is always a fraught process, but Keyhole took the stress out of it completely. Thanks again!
Andrew · 14 April 2024
Agent replied · 9 June 2024
Thanks so much for the lovely review Andrew and for taking the time to write this. We really appreciate it. Thanks again.
★★★★★ 5/5
GoogleSelling my home was the most stressful experience, but Vicky was there for me at every stage of this process.
Very caring and professional, it was never a wrong time for a conversation or to get some advice. Absolutely beautiful person and excellent service ❤️
Forever grateful 🙏
A · 14 April 2024
Agent replied · 9 June 2024
Thanks so much for the lovely feedback and taking the time to write the review. It was such a pleasure working with you to sell your home. Hoping you're all settled in to your new place and you're enjoying being there. 🏠❤ …
★★★★★ 5/5
GoogleVicky is amazing in what she does; so friendly and you can tell the job is her passion. Expectations exceeded for me and a breath of fresh air in today's world where everything seems to be about doing the absolute minimum for maximum charges. Highly recommended and well worth the competitive fee of £950 💖 …
Mark · 15 April 2023
Agent replied · 9 June 2024
Thanks for the lovely feedback Mark... it's really appreciated and means a lot :-)
★★★★★ 5/5
GoogleAmazing service from start to finish. Vicki was fantastic and always available to help with Any queries. We had a very challenging exchange chain and Vicki not only supported us but others in the chain. Thank you so much.
Stephen · 14 April 2024
Agent replied · 11 June 2024
Thanks so much for the wonderful feedback Stephen. It means a lot to us and we really appreciate it! It's been an absolute pleasure working with you.
★★★★★ 5/5
FacebookVicky at a Keyhole Residential has been amazing helping us to sell a property. The communication has been fantastic with regular updates throughout. I have dealt with other estate agents in the past and Vicky is by far the best. If anyone is looking for an estate agent I would highly recommend getting in touch with Keyhole Residential. Thank you
Nicola · 17 December 2021
Agent replied · 22 February 2026
Thanks for the lovely feedback Nicola. It really was a pleasure helping you to sell your home. Thanks also for choosing us, we really appreciate it. 🙂
★★★★★ 5/5
FacebookCan't recommend Vicky & Chris highly enough. They made everything so simple and straight forward and kept us updated throughout the process of what to expect etc.
Vicky makes sure you don't get any time wasters and only allows genuine buyers to view. Our house was sold within 3 weeks of the board being put up. Thankyou so much Vicky & Chris you're both fab!!
Claire · 25 September 2020
Agent replied · 22 February 2026
Thanks for the lovely feedback Claire. We really appreciate it. Wishing you lots of happiness in your new home.
★★★★★ 5/5
FacebookAnother two rented out within a week of them going on the market with both achieving higher than I was expecting. First class friendly service from start to finish absolutely brilliant Thanks Vicky!
Bruce · 25 February 2023
Agent replied · 22 February 2026
Thanks for the lovely feedback Bruce. As always it was a pleasure working with you to rent out your properties. Thanks again Bruce.
★★★★★ 5/5
GoogleSeldom do I feel the need to write a review, but having used Keyhole twice previously for tenant find and now a third time, I feel I have to write something. I'm very impressed with all aspects of how Keyhole's Vicky conducts her business. She is extremely professional, her communication is excellent, as is her dedication and commitment. Would definitely recommend to fellow landlords, and should I have the need, will use Keyhole again. Thank you very much for your help Vicky
Steve · 16 April 2022
Agent replied · 9 June 2024
Thanks so much for the lovely review Steve. It's been a pleasure helping you to rent your property :-)
★★★★★ 5/5
GoogleA brilliant service, Vicky is an absolutely brilliant estate agent. She is so helpful and always goes above and beyond.
Kirstie · 16 April 2023
Agent replied · 11 June 2024
Thanks so much for the wonderful feedback and 5* review Kirstie, we really appreciate it. It's been a real pleasure helping such lovely people as you and Shaun with the purchase of your new home.
★★★★★ 5/5
GoogleExcellent service! Vicky is professional and very friendly. I highly recommend this estate agents. Vicky managed to get us more interest in this property in TWO DAYS than Eight Estates did in 16 months lol
Sam · 16 April 2021
Agent replied · 11 June 2024
Thank you for the wonderful feedback Sam, it means so much to us.
★★★★★ 5/5
GoogleVickys one of the best ones around, very nice lady. If i lived in Chester Le St I would use her to sell my house.
Geno · 26 March 2026
★★★★★ 5/5
GoogleFrom when we first met Vicki to when she gave us the keys, she was such a friendly, professional and caring person. Always went out of her way to answer any questions or to track progress. We used Keyhole to sell our house and buy from them which made the transition really smooth and easy. I could not recommend them enough, they were amazing. 5 star
Shaun · 16 April 2023
Agent replied · 9 June 2024
Thanks so much for the lovely feedback Shaun & Kirstie. It was an absolute pleasure working with you to sell your home and purchase your new one. Wishing you many years of happiness together in your new home.
★★★★★ 1/5
GoogleRang to view a house promised a phone bck to arrange a viewing nvr got phone bck so rang them to be told house has bn sold and got told they tried to ring and left a message I dont think so no missed call or message wouldn't recommend them
Ler · 14 April 2024
Agent replied · 11 June 2024
Hi Ler, we're sorry to hear that you were dissatisfied with the excellent level of service we always strive to achieve as a local, family run business. I am aware that my colleague called and spoke to you on Friday to explain that they had attempted to call you twice on Monday and left a message to arrange a viewing. Unfortunately there was a significant amount of interest in the property you enquired about and after an acceptable offer was received, the tenants were unwilling to allow any further viewings. I understand this was all explained to you on the phone on Friday and can only apologise that you feel dis-satisfied with the service. Thanks, Chris.
★★★★★ 5/5
Google1 purchase, 1 sale using Keyhole Residential. I am so impressed and Vicky is absolutely amazing, in all aspects of the work she has done.
Deb · 16 April 2022
Agent replied · 11 June 2024
Thanks Debbie for the lovely feedback, we really appreciate it. It's been a pleasure working with you.
★★★★★ 5/5
GoogleVicky made the process of selling my home an enjoyable one. She was there to answer any questions. 100% recommend
Allison · 16 April 2022
Agent replied · 11 June 2024
Thank you so much for the lovely feedback Allison. It means a lot to us... we really appreciate it. Wishing you all the best in your new home.
★★★★★ 5/5
FacebookFabulous 5 star service from start to finish. Chris and Vicky are a very helpful and professional team, they take away the stress of selling your home.
Nothing is too much trouble willing to offer their expertise advise, complete the viewings and guide you through every aspect of the sale.
Weekly updates were also great to have, by the means of an emailed report and a friendly chat to discuss next steps and possible opportunities.
Couldn’t thank them both enough. Recommend to anyone looking for support and advice if selling or renting your home 🏠
Sharon · 20 April 2019
Agent replied · 23 June 2026
Thanks for the lovely comments Sharon, we really do appreciate it. It's been great working with you 😀
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
