1/5
Trustpilot5 years into a new build with this…
5 years into a new build with this company and I am onto my third leak this year causing damage to my ceiling. Customer services are not interested
Trusted Agent profile · Chester Le Street
Avant Homes North East Chester Le Street reviews
★★★★★
1,800 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,800 reviews on two platforms, including 5 Google reviews rated 3.8.
Reviews
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWouldn’t hesitate to buy from Avant again
Couldn’t recommend an Avant home enough. First class interiors, perfect layouts, exceptional customer service before and after completion. Thank you!
Agent replied · 10 June 2024
Thank you for your review SianYour review says it all really, and is exactly what we hope all our customers experiences feel like.Thank you for taking the time to share with usKind RegardsAvant Homes
5/5
TrustpilotWe went to look at the new homes at…
We went to look at the new homes at cullingworth The young girl was very helpful and informative.
5/5
TrustpilotGreat customer service
Great customer service. Andy Jones fixed a shower tray issue in Penicuik that was pending for a while.
5/5
TrustpilotNever considered a townhouse before!
The townhouse we viewed has definitely given us food for thought and we really appreciated the reception given by your representative, Holly, who was professional, friendly, courteous and informative.
5/5
TrustpilotPeter from avant is very helpful and…
Peter from avant is very helpful and very knowledgeable on facts and figures. Anything he didn’t know he soon got the answer. Would recommend.
1/5
TrustpilotDo not buy a property from these… Cowboys
Do not buy a property from these cowboys (Avant). For over four years I have being chasing them to get the snagging list done still waiting. So now I am taking the to the small claims court and I would advise anyone still having issues with the cowboys (Avant) to do the same.
5/5
TrustpilotImpressive service
Good service provided by Lewis! Hope we can buy a new home soon.
1/5
TrustpilotHorrendous company
Horrendous company, always cutting corners and don’t fix defects. We had 8 separate leaks in our property and even now 3 years down the line they haven’t fixed everything up. Avoid at all costs
5/5
TrustpilotBathroom Silicon Repair
Andy arrived at time arranged. Very professional and personable. Very good experience.
5/5
TrustpilotClear and patient communication in…
Clear and patient communication in trying to get me a viewing. Great welcome on arrival, no pressure sell and very helpful. If plot is in my timescale I will buy from Avant for sure
5/5
TrustpilotSales rep was brill
Sales rep was brill, shared a lot of information gave us exactly what we needed.
1/5
TrustpilotTerrible
Handle with care they take your money then leave you high and dryThey siliconed my induction hob in broke my worktop then ran away from responsibility for itBuy from somebody else
5/5
TrustpilotBella,
Summer Field Development Bella Was very helpful and informative.Explained the options available to us and answered all our questions clearly.Great employee and good customer service.
5/5
TrustpilotDavey the joiner sorted my doors for me…
Davey the joiner sorted my doors for me no bother no mess and polite
5/5
TrustpilotVery good experience with our initial…
Very good experience with our initial viewing of the plots available, returning in the next few days to discuss next steps.
1/5
TrustpilotWe purchased a house from Avant
We purchased a house from Avant, they changed the spec without telling us half way through.Lots of faults with the house and the repairs are very bad.Customer service is poor. Would not recommend
4/5
TrustpilotStaff was friendly and was able to…
Staff was friendly and was able to guide us
5/5
TrustpilotWarm welcome
Warm welcomePlenty of time given for a viewing
5/5
TrustpilotThe sales lady Georgia she is…
The sales lady Georgia she is professional in the way she has dealt with us, not only she answer our questions professionally, she is patience and has genius customer service skill.
1/5
TrustpilotDisgraceful
Awful customer service. Lies throughout the whole process. If you want a new house in 2025 then with all means buy now with Avant and it might be ready, otherwise don't waste your time. Utter shambles.
2/5
TrustpilotAVOID AVOID AVOID !!!
AVOID AVOID AVOID !!!! Rip off merchants and will Do not thing about there shoddy work carried out by there contractors ! Sales team lie , aftercare/costumer care lie ! Any snags take months and months to be resolved!
5/5
TrustpilotFantastic service provided from Jessica…
Fantastic service provided from Jessica at Fairway view site. She made the whole process of buying our house seem so easy and enjoyable!
4/5
TrustpilotGreat sales team good top spec finish I…
Great sales team good top spec finish I moved in to house November 2021 it’s now august and I’m still waiting for a fault with the kitchen to be rectified apart fro that I’m very happy with house John
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
