Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI rang the Killingworth office last…
I rang the Killingworth office last week to obtain some information regarding affordable housing. and help to buy. The sales advisor was very friendly and approachable, knowledgeable and professional. Wonderful service.
Margaret · 3 August 2020
Agent replied · 10 June 2024
Thank you for your review MargaretIts really pleasing to hear that our sales team were able to delight you with the service provided.We hope to hear from you again in the near future!Kind regardsAvant Homes
★★★★★ 1/5
TrustpilotFrom my experience if i could award…
From my experience if i could award avant homes zero stars i would.they dont deserve any stars what so ever.the design the houses and that's about it.avant do not build the houses.then avant refusal to help fix problems.zero star company thats being ran into ground.
Pauline · 9 April 2023
★★★★★ 5/5
TrustpilotHilary in sales team was so helpful and…
Hilary in sales team was so helpful and professional. We did not feel pressured in any way and had a very positive experience.
Jules · 16 August 2024
★★★★★ 5/5
TrustpilotAvant homes at Vanbrugh gate Chester le…
Avant homes at Vanbrugh gate Chester le street good quality homes I moved in to new home December 2021 Julie who works for sales team was very professional and helpful top draw 👍Site managers very helpful to Overall I’m well satisfied with my new home well done Julie and your team
John · 30 August 2022
★★★★★ 4/5
TrustpilotLesley has done a great job helping us…
Lesley has done a great job helping us choose a house on the Cygnet Park estate.All our questions have been answered openly and we have reserved a house!
Barry · 16 May 2024
★★★★★ 3/5
TrustpilotVery Busy Sales Office
The sales advisors on site were busy with customers and were not aware of our appointment. We waited in the car and a sales advisor came out 10 minutes late which we didn’t mind. She showed us around the Sudbury and was very nice.
Steve · 15 April 2023
★★★★★ 1/5
TrustpilotLow built quality homes
Low built quality homes. I am disappointed and know I have nowhere to go with this complaint. I observed lot of bulging in ceilings near kitchen and it’s now slowly coming down at top corners.
Tukaram · 4 December 2023
★★★★★ 1/5
TrustpilotIf anyone is thinking of buying an…
If anyone is thinking of buying an Avant Home, please think again. They promise 5 star customer service in which my experience is definitely not the case. 2 years down the line and still trying. To get things resolved. Instead of being my forever home, it has been a nightmare. Never put your trust in Avant Homes.
Jennifer · 5 September 2021
★★★★★ 5/5
TrustpilotGreat service
Great service. Very informative and helpful. Quick to respond to any enquiries or problems so far and deal with these effectively and efficiently.
C · 19 July 2024
★★★★★ 5/5
TrustpilotExcellent customer service from Julie
Excellent customer service from Julie. She explained everything to us clearly and with patience. We are touched with her service and would move to the next stage of the journey with purchasing the home.
Esther · 9 December 2023
★★★★★ 5/5
TrustpilotRectifying issues
After experiencing a few issues with leaks in my home, Avant have been amazing at rectifying the issues. The team have kept in touch throughout to explain the next step and ensured that each step of the process has been as quick as possible. Thank you Avant!
Zoe · 25 November 2022
★★★★★ 5/5
TrustpilotExcellent communication
Process so far has been smooth. Angela our Sale rep is very informative and always happy to help. Regular contact through the process and we are fully informed via Angela regarding the progress and update.
Fiona · 10 November 2023
★★★★★ 1/5
TrustpilotAbsolute cowboys
Absolute cowboys. Will leave you with mess of a house and do nothing to rectify their mess. Whatever you do, don’t buy a home from them. I certainly regret it!!!
Colm · 28 February 2020
Agent replied · 26 October 2024
Thank you for taking the time to leave a review Colm. We understand that our regional customer service team have been in contact with you and a meeting with yourself and our construction manager has been arranged for next week. If you have any further issues please do not hesitate to get in touch with our customer service team directly.Best Regards,Avant Homes
★★★★★ 5/5
TrustpilotLesley from the sales team took us to…
Lesley from the sales team took us to three different properties and explained everything very well to us about getting a new home. Wonderful and reliable builders overall in my experience
Dixon · 4 February 2024
★★★★★ 5/5
TrustpilotEarly stage of looking at a new house
Early stage of looking at a new house. Looked at a few developments. Avant properties and surrounding site landscaping look better than others. Looked at new development in Burnopfield. Team were really informative and helpful. No pressure and driven by customer needs. Product looks very good as is the customer service. Andrea and Rachel both really helpful. Thx
Bill · 22 March 2021
★★★★★ 4/5
TrustpilotThe information about the house was…informative
The information about the house was informativeUnfortunately the house we wished to see is not available to see yet;
Jeffrey · 10 September 2024
★★★★★ 5/5
TrustpilotProblems solved
Having had to contact Customer Services at Avant several times, my problems have always been handled by Laura who is very professional and courteous and has always arranged for everything to be sorted out for me as soon as possible.
Linda · 21 June 2023
★★★★★ 2/5
TrustpilotStay away
General design is nice, good ideas for kitchen, bathrooms - modern and nice. However customer service … omg don’t really got time to mention about everything, but one of my claims has been accepted over two years ago, and still hasn’t been fixed. It’s kind of joke!
Mateusz · 3 November 2022
★★★★★ 5/5
TrustpilotThe show room assistant was excellent
The show room assistant was excellent. Explained everything I needed to know. She was full of knowledge on the property we were interested in. Credit to the company
Paul · 29 March 2024
★★★★★ 5/5
TrustpilotExceptional quality homes with great designs
Exceptional quality homes with great designs, unlike those boring and predictable house designs from other builders. To cap it all, I've had excellent customer services from Georgia and Co. Great work mates
Moyosore · 5 January 2024
★★★★★ 5/5
TrustpilotDavy Pearson - excellent
Davy came round to sort an issue in the kitchen. Very friendly and completed the job to a high standard.
Rhys · 22 August 2024
★★★★★ 1/5
TrustpilotCancelled appointment by phone two days…
Cancelled appointment by phone two days before viewing On viewing day I had a call to ask where I was!Communication poor within the company perhaps?
Dorothy · 26 May 2024
★★★★★ 4/5
TrustpilotHelpful and professional.
Helpful and professional.I was promised an email with the brochure which, disappointingly, this hasn't been sent to me.
Alona · 22 September 2024
★★★★★ 5/5
TrustpilotLewis has been a great help with…
Lewis from Greenlock place development has been a great help with explaining everything we needed to know. Always kept us informed and giving us the right information.
Jovita · 15 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
