Trusted Agent profile · Chester Le Street
★★★★★
1,804 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,804 reviews on two platforms, including 5 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
2/5
TrustpilotSaloon closed
Very sad to find the saloon closed when Google states they were open. To add the frustration whoever reply to my unsatisfactory enquire didn't reply with nothing but a sorry. It was an emergency and no solution was given or a let me see what I can do. Had previous unsatisfied experiences before but enough is enough.
1/5
TrustpilotThis company is terrible to the core
This company is terrible to the core. From the CEO down they have an arrogance that ignores customers who have paid good money for their products. They fail to respond to emails and lack common courtesy. If you have money to spend on a new build don’t fill the pockets of overpaid management who sit in glass offices and fail to face the customers who have put them there.The houses are lovely but the company let themselves down with this arrogant after sales attitude
5/5
TrustpilotDebby is a wonderful person
Debby is a wonderful person. She assisted and guided us a lot.
1/5
TrustpilotA year on and still asking for Avant to…
A year on and still asking for Avant to put things right. This is my second review as I’m a year in now and the customer care is worsening! We still have the same snags waiting to be dealt with. The site manager, nice chap at Alfreton, Derbyshire tells us just to put one room right will take two weeks. There’s a lot more issues besides. We asked Avant to rehome us whilst this is being rectified due to the amount of time and work living in a dusty environment as my husband has sarcoidosis affecting his lungs and I have asthma. A year ago Tim Brickley their managing director said yes. Then He came back and said no. We now have Covid 19 and still Avant say no! What about customer safeguarding? I’ve asked their customer relations manager Mark Phelan to resolve the matter. I hope this doesn’t have to go to court.
5/5
TrustpilotAfter service with Laura
Encountered some snagging issues and reported them to customer services. It took a while but they sent me a lovely lady called Laura. Not only was she polite and courteous, she was very knowledgeable in all aspects of the job and more.. I will only ever ask for Laura in the future for any works tat needs to be done.
5/5
TrustpilotBrilliant staff
Andy Jones and Ronnie Keating carried out several repairs in our home and on every occasion did an absolutely brilliant job! Excellent customer service, great attention to detail and both super lovely guys. Huge thanks for all your help, Andy and Ronnie.
5/5
TrustpilotVery informative and friendly
We are glad you had a good experience thanks for leaving a review!
1/5
TrustpilotFrustrated
Some initial issues were rectified quickly, but others!!! Walls out of square, doors not fitted well, kitchen fitted very poorly, bad plastering, garden pools water as no top soil, redllypoor workmanship, Waiting 10 months for kitchen door, 8 months for lights, missed appointments, no correspondence Customer care wash hands of you, feel let down snd lied to
5/5
TrustpilotAvant Homes Knaresborough
Just wanted to say big thankyou to Curtis, Steve & Lynsey great team at Avant Knaresborough.From start to finish I felt I could trust them to deliver a fantastic home, which they did.I would recommend people to buy Avant homes as the quality and service has been fantastic.
Thanks so much for your kind feedback GordonThe team will be delighted to hear how much you trust them and that they have delivered the fantastic home you deserved!Your feedback means so much to us all - so thank you againAvant Homes
1/5
TrustpilotTerrible company
Terrible company. Still haven’t done our road works for 4 years, ignore all the residents on the estates emails asking. They keep saying that it will be done but blame contractors constantly. Be warned! Once they have sold you the house they do not care.
1/5
TrustpilotI can't believe it's called building
I can't believe what I keep finding, as time goes on living in our house from these "builders". Despite having found the customer service to be so poor during the first months. I was particularly shocked when four months after buying the house, some builders turned up, dug a hole in our front garden and planted a tree, without so much as a word to say they were doing so. Calling customer services, left me in a circular conversation with a particularly skilled and evasive service agent, who the company has obviously trained in their typical "wear you down" "fob you off" tactics. The agent refused to let me speak to anyone who would deal with the issue, while insisting that I had to address any complaint to her. However, when I did so, she simply replied that it wasn't something she could deal with...again and again, round and round. As a professional advocate, I felt obliged to take on her challenge and we continued this circular conversation for over 40 minutes, without as much as a care from the customer service agent, or any concern about me, the customer and why I was upset at someone entering my garden and digging a hole in it without permission.Nowadays, everything I uncover doing alterations just shows how badly this building work was botched. I do remember the site manager justifying it when we first looked round saying they had to make these homes poorer quality, as they were cheaper than their other ranges, but I still thought they might have been built by professionals. I am regularly astounded to find the way things were "botched together" again and again.Really, really disapointed. I remain shocked over poor customer service during the first couple of months, when we took posession, and the abject failure to deal with snagging issues repeatedly during those months. We even had a plumber run away one time within a month of buying the house, never to return, when he saw what he had been subsequently brought in by the builders to fix. But this house just keeps coming up with more gems of rank beligerance.I'll be glad to be out of it soon.Afternote: I find it interesting that the company's immediate response to this review is to try and have it removed, rather than trying to contact me, the customer, to try and resolve anything....speaks volumes - steel yourself before buying.
4/5
TrustpilotGreat experience with the sales team
Really good experience with the sales team. Sarah helped answer the questions I put forward and responded to my e-mails and phone calls straight away. Sarah also provided all relevant information and talked me through appropriate steps providing guidance on what questions to ask mortgage broker and legal staff
5/5
TrustpilotSUMMERVILLE VILLAGE
SUMMERVILLE VILLAGE Have lived here for 1 year.Sale representative Angela Kingsley could not have been more helpful through the whole process of our house purchase, always had time for questions and issues. Customer after care north also very proactive and have dealt with all our snags although purely cosmetic efficiently and we are very happy in our new home
5/5
TrustpilotNicola at Strawberry Fields
Currently in the process of buying at Strawberry Fields, Carlton. Nicola in the office has been amazing and patient with my regular visits and questions, and been a great help at keeping me up to date on progress of the build, choosing extras with costs, colour schemes etc. Just want my plot to be finished now and move in!
2/5
TrustpilotCustomer service appalling
Customer service appalling, build quality shoddy. Garden waterlogged. Back door leaks. Windows draughty. Bifolds unreliable. Tiling poor. Bouncing floors. Shower vents not connected. These are just a few of our snags. Think carefully before you consider buying from Avant.
Hello JanI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order to investigate this issue further, please could send us an email with as much detail as possible including: - Your full name - Which Avant Development you’ve dealt with - Your plot number - and when you first reported these issuesYou can send this to support@avanthomes.co.uk and your comments will be directed to the appropriate department.Kind regards,Avant Homes
1/5
TrustpilotStay well clear of Avant and their management companies
1. Avant homes breach CR Act 20152. Sales team are not honest and I mean they don’t tell you the terms and conditions of the purchase that would become a binding contract and registered with land registry 3. The point of sales is very important for purchasers to make a decision to buy or not to buy4. They hide behind the shield of ancient law in medieval times where we don’t have a current law to stop them e.g., imposing management charges in perpetuity for 80 years so that the owners can keep them and their families in luxurious lifestyle.4. They don’t give you a cooling off period when you make your reservation, they tell you if you back out the moment you leave their office you will forfeit 50pc of your reservation fee.5. They recommend solicitors who are in cahoot with them, as the land registration documents are given some months later containing adverse terms and conditions which is too late to challenge and you now have to sue your Conveyancing solicitor for professional negligence.6. They make oral agreements with a rogue management company called Gateway to harass you for money and who does no management nor maintenance work.7. There documents statements and contact conflict with each other.I have lots more to say about this company and the various management company they instruct, but you think you’re buying a freehold property but in reality It’s a Leasehold. Be careful don’t get excited to reserve a plot, if you do get it in writing that they will give you a cooling off period of 14 days and you must insist on the full terms and conditions of the sale and purchase agreement.8. Their workmanship is one of the worst standard in the industry I know this and I am prepared to challenge them its been 3 years now and they are refusing to remedy the defects, the CEO is enforcing deafness and silence and I am challenging him now to prove me wrong on my thread here about themNot finally, but the recommendation is stay clear from this builder or any other builders that impose management charges when you buy a freehold property. Had I been made aware that I had to pay a management charge plus my council tax I would not have bought a house from AVANT Homes the advertising on the television and the website is misleading. Please be warned. I can see that there will be a Legal Battle Now and Oh before I forget - Avant has published that they are set to make £1 billion by 2023. Food for thought.
1/5
TrustpilotThank you Avant Homes for you expected misleadingl answer.
Thank you Avant Homes for you expected reply, for the record my solicitor was the one "YOUR" sales staff recommended with a £500.00 financial inducement. Your sales staff "DID NOT " tell me or "ANY" our buyer about the second management company, to this end you have breached two parts of CPR2015. The solicitor who "YOU" recommended "DID NOT" inform or others about your managing agents, who have said as a point of fact, they don't know if or when the residents would be able to take, again someone is not telling the truth. I am also aware of a resident who has a letter from you stating you cannot be responsible for the actions of your sales staff, can you explain this??? Can you explain, why one road one this development (Harpurs Brook/Little Stanion) remains a private road owned by your company and the people who lived their were not told?, or was this another "oversight" in your sales office. To cut to the chase, it is known that Advant directors are directors of Harpurs Brook, in other words, your directors are using us the residents, people who put the trust in your company (now seemingly misplaced) to purchase a home, we are now your directors pension pot. We are in a crisis at present, but when it has passed, the government will be able to divert its attention back to companies such as yours and bring in laws to stop you mis-selling, "FLEECE HOLD" Can you explain please why your recommended solicitor will now "NOT" deal with issues regard the purchase transactions at this development??? All I can say is BUYER BEWARE, check and double check with sales staff in the showhome and get "EVERYTHING" in writing........
5/5
TrustpilotJames and all staff
James and all staff we have spoken to regarding Furlong Park. From our first viewing of the show house, throughout our process so far we have been impressed by not only the courtesy, helpfulness and attention to getting things right from everyone but also the extreme tidiness of a working building site. My husband has worked in construction over many years and it takes a lot to impress him, many thanks to all at Avant homes.
5/5
TrustpilotAvant, Brecks Lane
Visited Avant homes at Brecks Lane in Rotherham on 2 occasions now, as we finalise our home search. Fantastic service from Jane, very knowledgeable & helpful, gave us lots of good advice & we didn’t feel rushed or pressured when wanting to discuss different options. Professional but really friendly approach.
5/5
TrustpilotWe recently reserved a home at Cygnet Park…Lesley the agent was superb
We recently reserved a home at Cygnet Park in Newcastle Upon Tyne but unfortunately had to drop out. Lesley the agent there was 1st class. She was incredibly helpful, available and flexible to our needs and requirements. She really went the extra mile for us
5/5
TrustpilotBeautiful home
Melanie is friendly very knowledgable and absolutely love the leyburn
5/5
TrustpilotAvant HAWTHORNDEN
Avant HAWTHORNDEN Just purchased my dream house through Avant - can’t wait to move in Pam at sales was amazing - really helpful - took time to help me with my choices - really went out her way to help nothing was to much trouble
Thank you for your feedback PamWe are also excited that you will soon be joining the Avant family, and have been well served by your namesake! We will be sure to pass on your kind words.Kind RegardsAvant Homes
5/5
TrustpilotNicola from the Strawberry Fields site…
Nicola from the Strawberry Fields site in Carlton is a great help!
5/5
TrustpilotSupport received
As with every new build, there are always a fair few issues expected along the way. We've had a few crop up just over a year after moving in. Shelby at Yorkshire customer services has been excellent handling these in the way of liaising re: suitable times for technicians to come, responsive, providing updates and always very kind.
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
