Trusted Agent profile · Chester Le Street
★★★★★
1,803 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,803 reviews on two platforms, including 5 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotJust moved into our new home
Just moved into our new home - so far it’s been great. Julie, from the Wilbur Chase site, has been wonderful throughout and has very clearly worked hard to provide everything we’ve asked for. Great service. The people on site have also been great, very accommodating and checking in on us to see if everything is ok.
1/5
TrustpilotPeerfields Site
A follow up to a review put up recentlyI had a problem with my Internet & Phone line ... basically the cable was damaged and needs replacing but the wiring goes through a wall & ceiling to a mid point in the house so not a job to be undertaken lightly. Contacted Avant and they are not interested ... said they would contact the Electicians (sub-contractors) who installed the cable -obviously attempting to shift blame so they would not have to undertake any remedial work. Moved into the property less than a year ago so expected assistance but not remotely interested. Absolutely no progress and company haven't even offer the courtesy of a reply as a follow up. An absolute shambles of a company who should be struck off the Builders register. Everybody should be aware of what to expect from Avant - Avoid them completely
5/5
TrustpilotAvant Homes - Recommended
Bought a new 5 bed home this year and I have been very impressed by the quality and design. After sales had been great too. Typical snagging issues are normal and nothing significant, simply part and parcel of buying a new home. Would certainly recommend.
Thank you so much for your kind review.Its great to hear that you are impressed with the quality and design of your new home, and the Customer Service team have been giving you a superb service since you moved in.Please just contact us if there is anything further you needKind RegardsAvant Homes
1/5
TrustpilotLack of after sales service
The after service by Avant is a complete joke . I’ve only had my grass and hedge cut , in the area described by the house details as “serviced area” once in the last year after numerous written complaints. Now Avant have left site I can’t see them coming back. BEWARE POTENTIAL HOUSEBUYERS YOU WILL BE TOLD LIES.
5/5
TrustpilotThe sales rep at Barton Point Kettering…
The sales rep at Barton Point Kettering was very welcoming.
1/5
TrustpilotAvant homes are the most unprofessional…
Avant homes are the most unprofessional company I have ever dealt with, the second you hand over your money you are no longer of use to them. Anything 2 years and 1 day after your purchase day, no matter how serious, they will not assist you. And if you complain you’ll have the site managers starting though your windows. Awful company, rushed homes and a terrible service. DO NOT BUY FROM AVANT HOMES.
4/5
TrustpilotMy first home
I have just moved into an avant home and I am very pleased with my new home. The majority of my experience has been good and the staff have be keen to ensure I am satisfied. Some hiccups with completion date being brought forward and discrepancy in the price of the house and the valuation price but this was resolved - what house buying journey ever runs smoothly!Thank you for my very own home.
1/5
TrustpilotTerrible after care.
They will do anything to get you to move in and make a lot of promises. Once you are in they don’t care and the after care is disgusting. I would strongly advise but to go with avant. Our experience moving into our new house has been extremely stressful,
1/5
TrustpilotRedlands park estate in swaffham is now…
Redlands park estate in swaffham is now suffering from avant homes lack of customer care and maintenance.Public areas on this estate have not had their grasses cut for months and now resemble forest land.They do not respond to customers!!!!!
1/5
Trustpilotbiggest regret i have made is the…
biggest regret i have made is the biggest purchase in my life,why did i choose avant homes :(sheer stressavant does not will not answer emails properlyi am a mother of 2 children i work hard,i managed to secure the avant house and its non stop problems with it. could not be more sad in this house with the worries.
5/5
TrustpilotExcellent builder and customer care
Excellent information and explanation of everything. Avant offer the latest environmental technology and even include hedgehog runs in the fences and a bike hook! Modern design for modern living, really well - built and high spec finishes throughout and the best customer care.
5/5
TrustpilotCalum has been amazing and really…
Calum has been amazing and really helpful and informative
5/5
TrustpilotExcellent sales experience
Excellent sales experience - Mel has been fantastic throughout. A pleasure.
5/5
TrustpilotAvant team member
Avant team member, Andy Jones, came and carried out a complex repair and did a fantastic job. A friendly and likeable character, he also took the time to play with our young daughter before he left! Thanks again, Andy.
5/5
TrustpilotGreat customer service
Lyndsey and Lucy have made the experience of reserving our plot run very smoothly. Their expertise and friendly nature has helped us feel comfortable and confident in all aspects of our build so far. We are very excited to get into our new property as soon as possible now.
5/5
TrustpilotStress Free Reservation
Recently reserved our plot on an Avant home at Sorby Village. A daunting process when you don't know where to start but the staff at the showhomes were really helpful specially James who initally showed us round and explained everything. This was then continued by Joe who helped us through the reservation process. They were both really friendly and helped us through each step hopefully the rest of the process will be this straightforward.
5/5
TrustpilotAmazing sales advisors
The sales advisors have been very helpful and supportive during the whole reservation process. They have done everything they could to inform us thoroughly of the process and all the details of the plot. They have transformed a stressful process in an enjoyable and exciting one!
1/5
TrustpilotBarley Gate Quarter Estate, state of roads and paths
Barley Gate Quarter EstateNo problems with house build but very disappointed with finishing off of estate roads and paths.Have lived in house for 2 years with road surface and some paths not finished,which has left an very uneven surface with some manhole covers 2” below the surface. Avant said they would complete roadway and paths when the houses in the middle of the estate were complete, that happened 3 months ago.
5/5
TrustpilotAngela Young at Avant homes has always…
Angela Young at Avant homes has always been so accommodating with our questions. Anytime we pop round to the sales office she makes time for us and is always happy to help. Her experience and knowledge has been so helpful throughput the entire process.
5/5
TrustpilotDelighted with our home and the customer service
We recently bought an Avant home at the highstonehall development.We’ve both been extremely impressed by the level of customer service from Colina, who has been a massive help with the process of the purchase and following up to get us settled in.We are delighted with our new home, the space, storage and design is exactly what we had been looking for.
1/5
TrustpilotAvant NO!
Terrible customer service. We have been left with an abandoned development not built to an acceptable standard as to be adopted by the local authorities and consequently also neglected by Avant. We are left in no man’s land. Not finished by the developers and not adopted by the authorities, and nobody cares! AVOID AVANT AT ALL COSTS!!
1/5
TrustpilotAvant- promise you everything until the…
Avant- promise you everything until the minute you So many defects on our home and they take zero responsibility for.The garden is a swamp and they come out to inspect, and blame our garden furniture complete jokeThe green space around our homes has been left to over grow and become a jungle.Please do not buy from them
1/5
TrustpilotNon existent customer service
Rang on two consecutive days for information about Carlton-in-Lindrick development, was told someone would get back to me - still waiting!! Extremely poor customer service, I am a prospective purchaser and as such, getting in touch with me should be a priority. I suspect, reading other reviews, this is how this developer treats people. Needless to say, I will take my money elsewhere. I would advise others to do the same.
5/5
Trustpilotprocedure
Chloe is helpful and she can answer all my questions clearly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
