Trusted Agent profile · Chester Le Street
★★★★★
1,804 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,804 reviews on two platforms, including 5 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
3/5
TrustpilotDepends on representative, inconsistent.
On Waverley development the Avant homes representative was helpful and friendly, on the other one (Owlthorpe) it was the opposite. Representative seemed only interested in getting us out the door asap, based on "all information is online", to the point we found it becoming rather rude. Might have been just a bad day, we all have those, but still it left me with a bad aftertaste.
5/5
TrustpilotExcellent purchase experience
Excellent purchase experience, Shomala!I just bought a new build property from Avant Homes - Purbeck Village, and the Sale Manager (Shomala) clearly explained all details and provided all information which I concerned and required. Moreover, she also coordinated with her colleagues to help me to complete the necessary purchasing process which definitely out of her duties! Overall I have a very good experience in buying a property from Avant Homes, and especially thanks for Shomala’s patience and help!
1/5
TrustpilotI bought a new house from Avant
I bought a new house from Avant. this is the worst thing I did in my life. customer support is 100% waste and worst. No one solved my single snag in 2 years.Please don't by house from Avant homes at all. this is worst builders I had ever seen in my life.
1/5
Trustpilot'Live differently' - we'd rather not...
If you want to purchase a new home that has a shockingly low quality of finish then Avant Homes are perfect, otherwise avoid at all costs!We moved into our home a year ago and have been very patient throughout this time but our new home still doesn't show the quality that Avant claim to build into their new homes. We are constantly being let down by them and their contractors by not showing up or when they do, the jobs are left half done and never completed or need done again because of the poor workmanship. The communication is continually poor from Avant with me having to liaise directly with kitchen and window contractors for example. Chasing Avant homes for outstanding issues to be fixed has turned into a part time job for me!When we decided to purchase an Avant Home we were sold on the quality of the show homes and also the marketing claims that your are 'Good' 'Better' & 'Different'. Disappointingly we don't feel that we could use these words to describe our new home in a positive way. Even after raising formal complaints we have a long list of outstanding issues and the communication is still pretty non existent. It's disheartening to see new neighbours move into homes on site and have contractors attend their homes and we are left waiting time and time again. Being treated with absolute contempt is utterly disgusting and not what I'd expect from a company who have been paid hundreds of thousands of pounds for an inadequate product.Stop lying or using covid as an excuse and fix our house to the standard we expected and deserve.Martin CayrnePlot 53, Highstonehall
5/5
TrustpilotExcellent sales and customer care
As first time buyers, the experience was daunting at first. Our sales advisor, Rebecca, couldn't have been more helpful, & enthusiastic about our journey. We had a lot of queries, questions and concerns throughout the process and always felt we were being looked after personally by the team. We had regular contact with Rebecca from reservation to moving in and beyond, which helped settle any questions or issues we had quickly. Since moving in, Sean, the site manager and his team have worked hard to ensure our satisfaction by responding to snagging lists and enquiries about the house promptly and with a friendly manner. Despite some snagging issues, the customer care has been excellent and I would definitely recommend buying with Avant to anyone. We are so happy with our beautiful house.
5/5
TrustpilotExcellent customer experience from…
Excellent customer experience from visiting, viewing, reservation of property, progress review of build, even had pictures of the build taken for us. Efficient staff, nothing too much for them to sort. This continued into after sales experience too. Immediate attention and fixing of the expected snags even during the pandemic. Would highly recommend the whole team. From sales team to site manager approach. Really grate full to Rob and Jo from sales, Dean and Dave from the site and Andy for after sales as well, you have all been efficient, effective, friendly. Thank you! We highly recommend Avant homes.
1/5
TrustpilotCant get a move in date out of Avant…
Cant get a move in date out of Avant homes....reserved in January 21 and told April a few times only to be told mid to end May today. Still no actual date given....scaffolding’s down from the plot...it’s 209 at Greenhall village. This is ontop of being told the sales price was x then they increased it by £5k. Obviously told them I would pull out the deal unless they dropped it to the original quoted price. In all not happy and feel they are being chancers here.Went through the 4 stage complaint procedure on their website...ignored by stage 1, 3 and 4...the person that responded at stage 2 blamed something that happened a month before I reserved the house.Utter chancers!
1/5
TrustpilotWorse customer service I have ever dealt with
Avant quite frankly don't deserve 1 star.Drove 50 minutes for a viewing of a show home appointment for no one to be there. Waited an hour as Avant agreed to get someone out but no one arrived in that time frame. I returned to view again at a later date I was told which plots were available. Then told the plots were no longer available for around 2 years. 1st complaint raised. Any how managed to reserve the Lorton style house, again very poor communication from Avant, the appointments were rushed and a lack of information provided at the appointments. Unanswered emails. Patronising sales rep. 2nd complaint raised.The house sale was £210,995. The house next door also a Lorton, exact same house and same amount of land had been reduced to £209,995. Thought very little. It was then reduced again to £204,995. I asked if my house could be matched. I was told no. I asked for flooring. I was told no. I asked if I could purchase next door instead. So Avant increased the price of next door again because of the complaint I'd raised. I wanted to pull out of the sale due to the difficulties I had dealt with and the lack of understanding they had for the situation, they didn't offer a conversation as to why I was pulling from the sale? Didn't offer a meeting just rang to discuss my refund for the reservation of the plot. Plot reservation is £500 and can be fully refunded but they were only willing to give 50% back as I was the one cancelling the contract. I have recieved no documentation detailing only 50% will be reimbursed so had to fight for my full refund. Curiosity got the better of me and I went on to Avants webpage the same day I requested to pull from the sale and they again reduced next door back down to £204,995 and offered to pay legal fees. Avant wasn't loyal towards the customer they already had. Avant were obstructive in allowing myself to get the best deal with them and would rather loose a sale of £210,995 than provide a bit of carpets to keep me happy.I understand they are a business and they need to make their money. But they can't do it without customers. Words fail me. I would strongly advise revisiting a customer service skills workshop to prevent further home buyers being exposed to this.
5/5
TrustpilotI would like to say Lewis who has been…
I would like to say Lewis who has been helping us buy a home is wonderful, patient, knowledgeable and he even went above and beyond in securing me and my partner’s first ever property. His service has been smooth throughout the process along with his after care. I would definitely recommend to buy from her especially having Lewis as your guide !
1/5
TrustpilotPlot 33 Carnethy Heights
Plot 33 Carnethy HeightsLove the design of the house but the quality of the house on the day we moved in was absolutely shocking!First thing, as soon as the front door was opened the flooring was bumpy throughout the downstairs!! Avant were aware of this before we moved in! Numerous windows were scratched! The dishwasher was dented!The back garden is like a peat bog and after 4 weeks it’s no better!!! The front door doesn’t lock properly. The issue is this isn’t confined to just us as other people on the development have had exactly the same issues!Come on Avant, if there is a common issue/fault don’t keep doing it, get it rectified for the next house to be built!I feel you are using COVID as an excuse for quality to slip knowing you can’t get tradesmen in to sort things out!
2/5
TrustpilotA painful experience trying to get all…
A painful experience trying to get all of the snagging sorted. After 4 months the customer liason officer has told me to report the outstanding issues to the warranty team, even though these issues were reported after the first few days of being in the property. Poor tarmac installation has been blamed on me having to use power steering to turn my vehicle.Very hard to communicate with site agents, and poor customer service.
5/5
TrustpilotBrilliant service from Barton Seagrave
Brilliant service received from Caroline and Cath at Barton Seagrave, really helpful professional service and nothing is too much trouble thank you for all the hard work and the brilliant consultations over the past few weeks. We looked at many different builders and it was Caroline that encouraged us to purchase with Avant with true passion ❤️🩹
1/5
TrustpilotAvoid
Avoid! Avoid! Avoid!.. I have owned my new avant property for almost 3 years now and its the worst decision of my life! Horrible after sales team that will refuse to do any snagging after the house has been handed over and they have got their money! They pride themselves on the "fine touches" as the sales team put it but they are the worst builders I have came across and I'm in the building industry myself!
4/5
TrustpilotThe overall experience of a first time buyer…
The experience of buying a home for first time buyers is usually stressful but with Avant home it was simplified for the beginning were you could get supported with all options of buying a home. We really appreciate Clare Firby for her efforts as we were first time buyers and had plenty of doubts which were simplified and assured at all the time.Clare ensure that the broker, solicitors and ourselves were singing from the same hymn sheet.We were supported through out the steps of journey to home buying making choices and upgrades etc.Although there was an appointment at sales office which was miscommunicated but was resolved in few minutes. We also appreciate Olivia and Janet who were in sales office for house buying journey appointment and for being around during the property demonstration.
1/5
TrustpilotJust spoken to Avant Homes Customer…
Just spoken to Avant Homes Customer Service Manager for Yorkshire. OMG, what an attitude and rude person. She has the attitude of “ We are Avant Homes and we will do what we like “! Would suggest the company invest some money in retraining this rude person and explain the meaning of Customer Service and how to be polite instead of conceited.
5/5
TrustpilotLiving my best life #HappyHome🏡🏡❤️❤️
As we most know getting a mortgage it can be stressful. But working with Avant home, it has been fantastic from day one right throughout They understood my needs and worked around me helping to get the best suitable home for me and my family i’m super grateful I can’t put in words. In city fields there are so many options but I’m glad I chose Avant Homes. I would like to say a Massive thank you to the Avant sales team helping me to choose the dream home I wanted & Clare Firby mortgage Coordinator she was A-amazing she used to put my mind at ease when I was getting worried about things & and keeping me posted with the Weekly update Throughout and also now I’ve moved in The site supervisors/managers one of them is called Luke they are helping me to settle in. I would highly highly recommend anyone who is thinking of buying a house to come to Avant home you won’t be disappointed. I always joke to my friends now I saying to them I’m living my best life thank you Avant home keep up the good work 🙏🏾🙏🏾❤️❤️🏡🏡🏡
5/5
TrustpilotCotton Yard Brailsford
Cotton Yard BrailsfordFor the last few weeks I have been liaising with various members of the Cotton Yard team to progress with the purchase of my dream home. From my initial meeting with Sandra, and ongoing communications with Louise and Claire I was finally in a position to reserve my plot with Patricia! With such a big purchase I wanted to be sure I was choosing the right home for us, and with the support from Steve the site manager I was able to don my hard hat, high viz and steel toe caps to fully confirm that I was doing the right thing! What a home! Completed my reservation meeting today with Louise who again has been so helpful and supportive with decisions and information about my new home so far it’s been a pleasant and exciting journey - hopefully the remainder of the journey continues to be as positive as it has been to now.
4/5
TrustpilotOverall experience for a first time buyer
Overall especially for first time buyers I would definitely recommend Avant. They offer a very good package which for people with little experience of buying a house really helps. The reason I have rated them 4 stars and not 5 is we had to constantly be the ones to contact them at every stage. The solicitors they recommend and the mortgage advisor are both good but you definitely feel they are working for Avant rather than you. Saying that I would still recommend as the house we bought, the level of finish and the site management is very high. Can they improve, yes but overall we received a brilliant home and good service.
4/5
TrustpilotHelpful and understanding sales pitch
Have recently been to the city fields site at Wakefield to secure a plot on a separate site that is not yet up and running. Met with James who was really helpful, not pushy in anyway and worked with us to get the best deal we could. We have bought from other big chain builders before with extremely pushy sales staff and often made to feel uncomfortable. Only the early stages of the process, so hopefully the quality service will continue throughout but will ensure we are liaising with James only during the purchase, would really recommend him.
5/5
TrustpilotOutstanding quality, the Best new builds by far
This is our second new build and by far the best experience we've had, there were glitches along our journey but Avant C/service and sales team always put our best interest first and made sure we were always happy. The build quality and additional extras and optional extras are what make avant stand out from other competitors by a long way. We have built up a great relationship with everyone involved in the process and even after moving in everyone strives to resolve any issues. As soon as they can.We have got to know all the builders and they are all really friendly and always have time to listen and answer any questions you may have. We would highly recommend anyone to buy an Avant home, they are outstanding in every way.This is now our forever home. We are so happy NOW, but if we do decide to move in the future it will definately be into an Avant home. The Avant moto is "Dare to be different" and they are exactly that, go for it and buy one you definately will not be disspaointed.Happy house move Steve, Julie and Keara xx
5/5
TrustpilotAmazing customer service
Angela is amazing! She has went above and beyond to help us out and I can’t thank her enough. We are extremely grateful.
5/5
TrustpilotBuy from Avant!
Taken me long enough to get around to this! I genuinely cannot fault Avant at all! They are great. When i first bought the house back in September 2019 they made it possible, they gave me what I wanted and needed for my part exchange and just made the process simple and easy.I had previously bought from a rival new home builder and was badly burnt and let down, so because of how I was previously treat I gave Avant the short sharp shrift and they still helped out.I have had minor teething issues with my home, as we all do and can expect, but the CS team at Avant and the guys on site at broadmeadows have just fixed them for me.Buying a home is the biggest purchase of anyone's life, and the last house builder made me feel like I had made a mistake, but Avant have made this experience pleasurable and I thank you!
1/5
TrustpilotGreenhill Village
Greenhill Village, High Blantyre.. just moved in 12 months ago and so many issues. Dishwasher faulty and constantly leaking from the start despite 2 visits now. Freezer completely broken.. seal is goosed. 80% of door handles don't work properly .. nothing has been rectified despite se really complaints to management. Extremely unhappy with avant homes. For the price terrible quality and awful customer service. By far the worst new build house I've ever experienced. Avant are shocking
5/5
TrustpilotAmazing!
Fantastic service from the moment I reserved the property through to moving in. Even though I have now moved in, Avant have contacted me every so often to check everything is ok with the property and ask if I have any issues. When moving into a new build, there will always be snagging issues but to date there has only been 2-3 extremely minor things not even worth mentioning and all of which were resolved extremely fast by Avant. My new home is amazing!
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
