Avant Homes North East reviews

★★★★★ 5/5

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On arriving at Seeley Fields we was…

On arriving at Seeley Fields we was greeted by Ruby, who was extremely helpful answering all our questions, showed us around the properties that was available within our price range. 5* customer service from Ruby - Thankyou

Rebecca · 4 June 2026

★★★★★ 5/5

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Thank you Peter …at Brompton mews

We recently bought our first home and with Avant homes. We’re first time buyers and our experience from the beginning with Peter was brilliant, and still is.We encountered a few bumps in the road on our journey in the beginning but Peter asked us to keep going and remain positive. We’re so thankful we listened to him and trusted him as we did end up with our home which we just didn’t think was going to happen at one point.He really did keep us hopeful and positive throughout our journey with buying the house. We’re so happy in our new home and is always nice seeing Peter on site and getting a wave and a chat with him. Our dog loves visiting Peter and even gets a little treat. He’s a lovely guy and it’s been a pleasure having Peter part of this journey with us, he has been so kind and helpful.Kept us updated with the house and how things were progressing: since moving into the house he’s always there for a chat and a friendly face too. Everyone at avant has been lovely and the guys on site are so friendly and any issues we have get resolved

Kelly · 21 September 2024

★★★★★ 5/5

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Oddetes point keighley avant homes

I first began researching avant back in December where I first contacted Abi from sales. Purchasing a house is a huge decision and you can expect i had millions of questions over a matter of weeks. Not once did Abi falter in delivering excellent customer service. Always remained polite and patient and constantly reassured me with any doubts I had. She always made time for me.I decided to go ahead with purchase as Abi managed to get my family a good deal. Even though there was a delay which almost impacted the sale of our old house both Abi and sales director Hannah managed went above and beyond to sort the situation out which we are extremely grateful for. I eventually moved into the avant home in keighley and even though Abi is in sales,she still checks up on my family to make sure we are kk and supported me for some of the very small snagging issues I had. Based on her service alone I'd highly recommend purchasing a home in oddettes point in keighleyReview of quality and site manager to follow

Shoaib · 21 September 2024

★★★★★ 5/5

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Monkswood, Telford.

Moving home is a huge milestone; selling your home and putting your trust in strangers is monumental. I was incredibly anxious about buying a new build, but the team at Monkswood have been nothing short of wonderful.

Rachael · 1 June 2026

★★★★★ 1/5

Trustpilot

Bought our house in November and where…

Bought our house in November and where one of the last people to move into a relatively small development (c.80 houses)..... since then, we have gone through 2 project managers that have left for other sites with no handover and 2/3 customer service contacts. We were told all our doors inside would be changed due to damage from works prior to handover plus there is paint all over the inside of the doors when their painters decided to close doors on wet walls ( prior to handover ). Timeline was 10 weeks - still waiting on new doors. The spotlight is hanging out of it's fitting in the en-suite shower - told it would take 8 weeks to fix.. still not fixed. Our garden decking is raising still no reply on when it's being fixed. There is a list of small snagging list (front door doesn't lock properly unless forcefully close the door, drainage, painting ) . We feel we have been patient and understanding but it's the lack of updates and professionalism that's now that makes us regret buying through Advant - which is a shame as the homes are beautifully designed, but poor quality of work/finish followed by one of the most inept customer service team/aftercare programme I have came across undervalues the design. Overall, I believe this comes from a serious lack of leadership from Director level down as looking at the comments within this thread it’s a common theme which doesn’t appear be addressed.Reply to Avant: Plot 79, Ellis Vale developmentStill no further forward and if anything the issues raised above are increasing. We had someone come out and look at our front door issues only to find the door had not been sealed hence why we had issues closing the door. Our decking is starting to raise and our slabs starting to crack/move. Customer service have not replied to my previous compliant - sent the complaint 4 weeks now. This has to be the worst company to deal with after you have bought. The customer service is non-existent.

Consumer · 23 June 2022

★★★★★ 1/5

Trustpilot

Where is the duty of care to their…

Where is the duty of care to their buyers? I suffered a horrible fall and now have a life changing injury to my right arm. After two operations I have been told that there will never be any improvement to movement, strength or ongoing pain. Avant left a drop to the side of my house with no railings to prevent a fall. Avant's response was that they are unwilling to take any responsibility as the drop is 3cm within regulations. I couldn't work for almost 7 months, no income, weekly physio bills and I've lost a lot of my independence. Thanks Avant, for the sake of spending a few extra £'s on a small fence to prevent an accident. Worse still on informing your customer services they couldn't even be bothered to spell my name correctly, they simply dismissed my complaint. I would never recommend this company following such a lack of due care and attention. Plot 63, Vanburgh Gate

Denise · 18 September 2024

★★★★★ 5/5

Trustpilot

Radford Meadows

We purchased a property from Avant Homes on the Radford Meadows development late last year and completed on the property 4 weeks ago in August, on time.The customer service from Avant pre completion has been second to none. Louise and David provided us with regular updates along the way and answered all our questions. If questions couldn't be answered by the on site team, a clear route of escalation to David was fantastic and he closed out the questions. Move in was a stressful experience with some complications but nothing to take away from the 10/10 service provided.Post completion, we had multiple issues and in excess of 50 snags, we expect a level of snags but this was higher than expected. If work is rectified in a timely manner, we would have been happy and this is exactly what happened, 4 weeks into the property and over 75% have been completed and this is thanks to Matt. Since the date of completion he has been visible and given us regular updates on time-frames and date of works. Again, 10/10 service and not the experience we have had elsewhere.Overall, Avant have accommodated our requests where possible including the change of plot late in the process. We have had an excellent experience with the team throughout. This is our third new build property, we would not hesitate in recommending Avant to potential buyers on Radford Meadows.

Matt · 18 September 2024

★★★★★ 5/5

Trustpilot

First ever new house purchase

This was my first new home purchase and I have to say I was a little nervous as you only hear the bad news stories rather than the good ones. Whilst it was a rocky completion on the day I got tye keys at 16:30. The house looked stunning but with all new builds I guess you can expect a few issues. There was a few but the site team (Matt Swan & Brett) were there to support me and gave me great confidence that everything would be sorted. I can’t be more grateful for the support they’ve given me helping not only with the small snags that needed sorting but also with some of my own projects etc. Matt calls most days to ask how I’ve been, do I have any issues and deals with the odd few I’ve had without any problem or hesitation. Both Brett and Matt have been amazing and have made my first home move one that I would happily repeat again should I ever feel the need (I doubt it as I absolutely adore the house, location and view I’ve got). Based on my experience, I would highly recommend Avant homes but would give most of the credit to the amazing site support team.

Stephen · 18 September 2024

★★★★★ 5/5

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Vicki on Brompton mews has been…

Vicki on Brompton mews has been brilliant! Whenever I’ve needed advice she has always been there to support us. Any problem Vicki will try and sort it as best she can. Couldn’t have asked for better during this process! Thank you Vicki :)

Cameron · 30 November 2024

★★★★★ 5/5

Trustpilot

Excellent experience with Avant homes

Avant have been great from start to finish, and everything in between. My original review was unfortunately removed by Trustpilot during their verification process, but I wanted to repost because our experience has genuinely been very positive.

Cathrine · 28 May 2026

★★★★★ 5/5

Trustpilot

Mark from customer service

Mark attended my property yesterday to fit a new gas metre box as the one that was fitted had a defect. As always avant customer service team attend and fix the problem to a high standard.

Lyndsey · 3 June 2026

★★★★★ 4/5

Trustpilot

a Great developer. Would recommend

This review is for the Bradley point development in high spen, rowlands gill near Newcastle. The sales rep was “Bella” All in all I had a pleasant experience with this purchase. Bella was professional and answered all of my questions, she did all she could to help and always answered emails when she was available. the home under went a full Rics surveyor before purchase which allowed me as the buyer to have some reassurance that it was built well. The survey came back great. Very minor snags only. And a week later from when this survey was completed, I came to collect the keys and I had contractors out dealing with the snags. The house was left in a very good condition for me to move into. It was easy and straight forward to choose the tiling and the kitchen counter top colours and drawers. And was supplied with photos throughout the process. There are a few reasons I left only 4 stars and not 5. It’s best to be clear and honest and hopefully this review serves some use. 1)I was recommended by avant a solicitor which is Jackson’s law firm. Unfortunately this wasn’t a good fit and they caused a few snags along the way. Most of which was simply bad communication.2) as always with purchasing property there can be minor hold ups. When these occurred there was times I struggled to communicate with avant even as we neared the finish line. I think it’s important to always have clear contact info for someone who can help when and if you hit any issues with the process. There were times as we neared the end I felt rushed, I asked several times throughout the process to get a survey of the property done before we go further ahead. Obviously the developer has certain time constraints which I understand but as a buyer to need to ensure your property is up to standard and allowing the buyer to come in with a surveyor as soon as possible for mere peace of mind I think is extremely important. But again this is a minor point. However, all in all, avant have been pleasant to work alongside. The house is grand. I was treated well, and I would certainly recommend avant to others to use in the future.

Mr · 8 September 2024

★★★★★ 5/5

Trustpilot

Avant Homes Friendly Kind and Patient

Avant Homes is a truly welcoming company.We first met with Avant looking for a home in September 2023. Every interaction after that has been better than the last. Even though they were not initially our 1st choice when looking to buy a home. The staff at Avant Homes at skelton lake and Radford Meadow. Lewis Simms has been kind , helpful and patient with and Avant have became our primary choice when it comes to purchasing a home.A truly amazing experience.

Nabeel · 6 September 2024

★★★★★ 5/5

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Rachel at Brompton Mews

Rachel at Brompton Mews has been so helpful over many weeks via email. Lovely to meet her in person for Plot viewings. Lots of information to think over. Great home layouts and developments.

Sandra · 21 February 2026

★★★★★ 5/5

Trustpilot

First Time Buyer - Reservation

I recently reserved my first home at the Honeyman Park development with Avanthomes, and I couldn't be happier with the experience. From the moment I expressed interest, Jacqueline was incredibly helpful and friendly. She guided me through every step of the process with patience and expertise, making what could have been a stressful time feel smooth and manageable.Jacqueline is always available to answer my questions and provided clear and detailed information about the development and the reservation process. Her professionalism and warm demeanor made me feel confident and supported throughout the journey.If you're considering a new home, especially at Honeyman Park, I highly recommend Avanthomes and working with Jacqueline. She truly made the experience a pleasure, and I can't wait to move into my new home! Thank you very much!

Calvin · 1 September 2024

★★★★★ 5/5

Trustpilot

We would like to say a huge thank you…

We would like to say a huge thank you to James at Brecks Park. We fell in love with the development the first time we visited, James was lovely and very helpful from day one. Welcoming and informative. James has guided us through different plots until we have put our deposit on our dream home. Thanks for your patience and answering our many questions, always finding out the information if you don’t have it to hand. We can’t wait to move in. Jess & Pat

Jessica · 1 September 2024

★★★★★ 5/5

Trustpilot

Warm ,Friendly invitation to Avant Hmes

Amy was very friendly and made us welcome.

Ian · 20 December 2025

★★★★★ 1/5

Trustpilot

Worst experience in 35 years of house buying

It is very noticeable that the reviews of Avant appear to fall into 2 categories.Good reviews are almost always during the sales period with the poor reviews generally being after customers have moved in.We are very unlucky in that our experience has been poor throughout.There was a total lack of communication regarding our completion date which cost us circa £1300 and since we moved into our house the customer service has been appalling.The quality of build particularly finishing is poor and the total lack of urgency in dealing with our snagging is extremely frustrating.We were informed yesterday that items reported at the end of January,one week after we moved in,will now be addressed in mid June.It is very apparent that after Avant take your money they do not care one iota about you afterwards.Why there is no retention scheme for Housebuilders in general is beyond me.I would wager that if 3% of the build price was held for 6 months after completion until snagging was finished then the attitude of Avant and others would be completely different.We are lucky in that most of our remaining snagging items are generally cosmetic and are not affecting us greatly however,this is not the point.Like others we have paid good money and deserve a decent product and good customer service.We have bought new build properties for 35 years and this is without doubt our worst experience.The difference between our last builder,Cala, and Avant is like comparing Pavarotti with your local Pub singer.Buyer beware!

Paul · 29 April 2022

★★★★★ 5/5

Trustpilot

Excellent work from Steve & Michelle at Cygnet Park

I own a property in Cygnet Park and we've been having our bathroom redone due to some issues with tiling when we moved in and I want to say how pleased I am with the plastering and painting work that Steve Arnell has done. I don't usually have many good words to say about contractors that come into my home through Avant but Steve is a credit to the company. He was friendly, polite, hard working and his work is of excellent quality. He took the time to explain things, asked me to look at the work once complete, cleaned up after himself and knew what he was doing from the start (all of which are a rarity). A mention for our customer care representative, Michelle, too who is continuing to work with us through our snags to achieve the quality of property that we want to have. She is always positive, even when listening to me whinge and moan first thing in the morning and we appreciate her hard work!

Gemma · 30 August 2024

★★★★★ 5/5

Trustpilot

Avant Homes Varidian Meadows

I'd like to say a huge "Thank you" to both Caroline Jarvis and Clem at Varidian Meadows. Firstly Caroline has been amazing! So helpful in guiding us through this process. She's been there throughout to answer questions and keep us updated. I ferl confident in her capable hands! Clem has been wonderful too! Thanks for a fantastic home demonstration! I didn't know what to expect, but his expertise and knowledge was amazing. Not only was he professional but he made it fun giving me opportunity to ask questions and check my understanding. Keep up the great work both of you!

Tess · 29 August 2024

★★★★★ 5/5

Trustpilot

Just bought a new home

Just bought a new home. Will be ready in about 6 weeks. We have been in a week long process of looking at different styles of home and the the lovely James rung to say they had just had a new release. It’s just perfect and James and Kelly were just fantastic. Very thorough explanation of the process and it was just so easy. Thanks so much. Nigel Denise and the children. Will write another review when we are in.

Jack · 16 April 2022

★★★★★ 1/5

Trustpilot

DONT EVER BUY FROM THESE COWBOYS

Run for the hills if you are thinking of buying from these. From the day we moved in 9yrs ago we have had one complaint after another. I had two sides if A4 paper of snagging. Yes they did fix some but the bigger issues they have not fixed. They got to the point where they have blocked all our numbers abs emails and then told NHBC that we had contacted them. (Which of course were lie). Then I was tons from Avant that they will wait for me to take them to court. Our front door lock broke within 2yrs, the chain snapped in the first year. Both of our toilet flushes do not work. One of them we have to use a bucket to fill it up to be able to flush (they said it was fine). The fan in the bathroom has never worked abs therefore caused black mould in there (I have a disabled 4yr old child who can not have a bath because of the state it’s in. The on-suite has a joke in it which is resulting in leaking through the floor abs the ceiling which is cracking and water marks and holes appearing. There is so much more but yet they won’t admit any liability. I will be looking into the environmental health to see what they say. Both my little boys DR and health visitor have said it’s a danger to him to go in that bathroom. And don’t get me started on the state of the kitchen. I would never ever buy from these again and friends have even been put off. Their customer service is appallingThey replied with asking for information and what a surprise they have ignored again. Been in touch with the MP. Totally disgusting

Karen · 10 April 2022

★★★★★ 1/5

Trustpilot

Avant homes - horrendous customer services.

So… we reserved a plot in market harborough back in March 21 and was advised that completion would be within a 3 month window of October,November, December. All was well at this point. Our first encounter happened in August when they were practically forcing us to exchange even when their paperwork’s were not in order. Our solicitor felt as if they were trying to bully her into accepting the terms which were not in our interest. Eventually after holding our ground and insisting on guarantees on paper, we exchanged. At this point (1st week of August) we were advise that the roof would be on and will be water tight within 2-3 weeks. After hearing this we proceeded to exchange. Probably the worst decision Ive made. We’ve been trying to get updates ever since. Everything they have told us or appears to be rubbish. The roof eventually came on just before Christmas but still was not water tight. Ive had to extend my mortgage offer on 3 occasions. We were told that the property would be ready in January then February. Then March. At this point I thought surely it must be done so here I am contacting my solicitor advising that we should complete by end of March. Only to get a response from Avant that the house is not ready and will now be April. Lie after lie you just can’t get an honest answer from this company. It’s the worst customer experience I’ve ever had!!It would not surprise me if they extend till may or even June!! Let’s see what happens!!

Hitesh · 5 April 2022

★★★★★ 5/5

Trustpilot

Woodyard Park Nottingham

I am very pleased with the quality of my new home from Avant - Woodyard Park development. Carla was very friendly and informative throughout the process from reservation to completion and the site team were also great. When I moved in to my new home there were a few snagging issues but they were sorted quickly and they also changed my turf without hassle which was damaged due to being water logged. Overall, I am very pleased with my new home and can highly recommend Avant Homes.

Yousar · 26 March 2022