Every review we hold for the Cheshunt office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI recently purchased my home and I honestly couldn’t have asked for a better estate agent to guide me through the process- especially Gail who oversaw the whole process. From start to finish, she was professional, proactive, and incredibly supportive.
Buying a property can be stressful. Communication was clear and consistent, I was always kept informed and any questions I had were answered quickly and thoroughly. Nothing ever felt like too much trouble.
What really stood out was Gails patience and reassurance during the more uncertain moments. Gail handled any issues calmly and efficiently, which gave me confidence.
I’mgrateful for her work and dedication in helping me secure my new home. I would highly recommend them to anyone looking to buy or sell, truly great service.
Francesca · 16 March 2026
Agent replied · 16 April 2026
Dear Francesca, Thank you so much for taking the time share your experience, it genuinely means a lot. We’re really pleased to hear you felt supported throughout the purchase, and I’m especially glad Gail’s patience, communication, and calm approach helped make the process less stressful during the more uncertain moments.
Buying a home is a big step, so it’s lovely to know you felt kept informed and well looked after from start to finish. I’ll make sure your kind words are shared with Gail and the rest of the team, it will absolutely make her day.
Wishing you every happiness in your new home, and if you ever need anything in the future (or know someone else who does), we’d be delighted to help.
★★★★★ 5/5
GoogleWoodhouse Property Consultants did an excellent job selling my property. After several other agents were unable to secure a sale, they managed to sell it quickly and efficiently.
A special mention to Gail, who was fantastic throughout the whole process. She was always available, attentive, and a real pleasure to deal with. It was clear she genuinely cared about doing her job properly and keeping things moving smoothly.
I would definitely recommend Woodhouse Property Consultants to anyone looking to sell their property.
George · 16 March 2026
Agent replied · 16 April 2026
Dear George
Thank you so much for your lovely review.
We’re absolutely delighted that we were able to help secure the sale of your property, especially after your experience with other agents. It means a great deal to know that you felt the process was handled quickly and efficiently.
A special thank you as well for your kind words about Gail. She truly is a valued part of our team, and she will be so pleased to hear how much her support, care and attention meant to you throughout the sale. We know how important good communication and genuine commitment are when moving home, so it’s wonderful to hear that this came across.
Thank you again for placing your trust in Woodhouse Property Consultants and for recommending us. We wish you all the very best in your new chapter.
★★★★★ 5/5
GoogleWe recently bought our home through Woodhouse and Gail was the one person who made a very difficult process manageable. She was consistently reliable, efficient, and always kept us updated, often before we even asked.
Gail communicated clearly with both us and the sellers, and she handled all the liaison with solicitors to keep everything as transparent as possible. She genuinely listened to our concerns and made sure our side was represented fairly throughout.
Her professionalism, calm approach, and dedication truly stood out. We’re incredibly grateful for all her help and would highly recommend her to anyone looking for a sales manager who genuinely goes above and beyond.
Y · 27 November 2025
Agent replied · 27 December 2025
This is a fantastic, detailed review. The customer is highlighting Sales Progression, the often invisible work of chasing solicitors and managing anxiety.
Here are three ways to respond, ranging from professional to warm.
Option 1: Professional & Empathetic (Best for a high-end agency)
"Thank you so much for this incredible feedback. We understand that buying a home can be a complex and stressful journey, so it is wonderful to hear that Gail made such a difference for you.
We are particularly proud of your comments regarding her communication and transparency. Managing the liaison with solicitors and keeping all parties updated is a crucial part of what we do, and Gail truly excels at it. We will make sure she sees this review, knowing she helped represent your interests fairly and reduced your stress will mean the world to her.
Congratulations on your new home
★★★★★ 5/5
GoogleWe recently bought our new home with the help of Esin and Gail, and we couldn’t be happier with the service we received. From start to finish, Esin and Gail was very professional, friendly, and genuinely committed to helping with the purchase of our home.
Communication was excellent throughout the process, every question we had was answered quickly and clearly, and we always felt informed and supported. They guided us through the negotiation and purchase process with great expertise, making what could have been a stressful experience feel smooth and straightforward.
We really appreciated how they went above and beyond from arranging viewings around our schedule to keeping in close contact with solicitors and sellers to make sure everything stayed on track.
Thanks to Esin and Gail for everything they've done throughout the process, I'd highly recommend them to anyone looking to buy or sell in the area!
Feride · 27 November 2025
Agent replied · 27 December 2025
Thank you Feride, we are delighted to hear that the service you received went above your expectations , Esin and Gail will be thrilled to hear your kind feedback. We really appreciate your kind review and wish you the very best in your new home.
★★★★★ 5/5
GoogleA huge thank you to everyone at Woodhouse, I really appreciate the hard work that was done for me especially Gail has been amazing with her patience and thrive to work she absolutely nailed it and made what was impossible for me possible with a dream come true for me, once again to Woodhouse and to Gail a big thank you!!!
Betul · 16 March 2026
Agent replied · 16 April 2026
Hi Betul, thank you so much for the glowing review! We are absolutely thrilled to hear that we could help turn your dream into a reality. Gail is indeed a superstar, and her patience and 'can-do' attitude are exactly what we strive for here at Woodhouse. I’ll be sure to pass your kind words along to her, she’ll be over the moon! Congratulations again
★★★★★ 5/5
GoogleGail was outstanding from start to finish. As someone involved in property and construction myself, I really appreciated her professionalism, clear communication, and ability to keep the transaction moving smoothly.
She was proactive, responsive, and handled everything efficiently, making the entire buying process straightforward and stress-free. I would confidently recommend Gail to anyone looking to purchase a property.
Rakip · 16 March 2026
Agent replied · 16 April 2026
Thank you for such a wonderful review. Gail will be thrilled to read your comments, and coming from someone with property and construction experience, your praise of her professionalism and communication really does carry extra weight. We're delighted the buying process was smooth and stress-free for you, and we wish you all the best with your new property
★★★★★ 5/5
GoogleHUGE thank you to Gail Belcher who has been absolutely brilliant throughout the process of buying our home! Gail has been incredibly helpful in chasing and supporting us the whole way through and she always responds immediately which put us …
Soph · 16 February 2026
Agent replied · 16 April 2026
Thank you Sophie and Kemal for your kind words. Gail will be delighted to hear that that her efforts were truly appreciated and valued by you both. Thank you and we wish you both the upmost happiness in your new home.
★★★★★ 5/5
GoogleI had an excellent experience with Wood Property Consultants. Esin, my agent, was incredibly helpful, professional, and attentive throughout the entire process. She went above and beyond to ensure everything went smoothly and addressed all my questions with great patience and care. A special mention also goes to her colleague, Lainie, for her support and teamwork. Together, they made the experience seamless and stress-free. I highly recommend Wood Property Consultants for their exceptional service and dedication!
Hesham · 17 December 2024
Agent replied · 8 January 2025
Dear Hesham, thank you for taking the time to share your experience. Wishing you the very best from all at Woodhouse.
★★★★★ 5/5
GoogleI have recently let my property with Woodhouse Property Consultants.
The communication from Silvio, Esin and the team have been fantastic. They have guided us through every step of the process with professionalism and expertise. …
David · 16 January 2026
Agent replied · 16 April 2026
Hi David and Steve,
Thank you so much for the kind message, we really appreciate it. I’ll pass your feedback on to Silvio, Esin and the team; they’ll be delighted. … More
★★★★★ 5/5
GoogleVery proffesional Team!Thank you to you all!The process was rapid and smothly !Highly recomend Woodhouse!Thank you Silvio and Gail and for the rest of the team! From Ana and Alex
Beyond · 16 February 2026
Agent replied · 16 April 2026
Hi Ana and Alex, thank you so much for the lovely review.
We’re really pleased everything moved quickly and smoothly for you, and we truly … More
★★★★★ 5/5
GoogleBrilliant service from Woodhouse in selling my late fathers house, couldn't fault them. Would especially like to thank Gail for all her hard work x
Elaine · 16 March 2026
Agent replied · 16 April 2026
Thank you Elaine for your kind words and we really appreciate your custom, and we are glad Gail was able to support you through the selling process. Wishing you all the best.
★★★★★ 5/5
GoogleA good estate agent is worth their weight on gold. They can help guide both buyer and seller through the process and ensure that once a house is sold, exchange occurs within a reasonable time frame. This is one of those estate agents, our experience was very good and we would highly recommend. They made it as stress free as possible for which we were very grateful.
David · 16 March 2026
Agent replied · 16 April 2026
Thank you David for your very kind words, they are really appreciated and thank from all the team at Woodhouse for your custom. Wishing you the very best in your new home.
★★★★★ 5/5
GoogleAs first-time buyers, everything was completely new to us, but Gail at Woodhouse made the whole process so much easier. She went above and beyond to help us through every step and was always available whenever we had questions. Her professionalism, knowledge, and genuine care made all the difference, she was even more helpful than our solicitor at times! We couldn’t have asked for a better experience. Thank you, Gail, for all your support!
Mariana · 27 November 2025
Agent replied · 27 December 2025
Thank you Mariana, we are delighted to hear that you had a positive experience and Gail will be thrilled to hear to hear that her assistance exceeded your expectations. We wish you a wonderful future in your new home.
★★★★★ 1/5
GoogleWoodhouse commercial :
I’ve been contacting the commercial side of Woodhouse Commercial letting in regards to a public house they are advertising since Monday 17th April to lease . I was told on Monday that someone was going to contact me back that morning to no call . Then Tuesday I called a further 3 times to be told the gentleman was with a client then on a call then out the office . You can imagine I’m frustrated at this point . 5 calls later on the 3rd day of calling to be fobbed off yet again I was obviously annoyed that they keep fobbing me off . Why is it so hard for them to just send out the letting particulars on an email and just liaise with me for 2 mins on the phone .
Then because I aired my opinion with the lady who seemed to be the office manager of the agency, she started shouting at me saying stop being rude. Under no point was I rude all I did was ask what is so hard for someone to acknowledge my calls or just send a 1 min email with the letting particulars .
A landlord wants their property LET hence instructing an agency for this to happen . Woodhouse don’t seem to want this to happen in this circumstances .
Maybe this could be a one off situation for them but in my experience it’s really not nice what they are doing and unprofessional.
I’m really disappointed by their professionalism towards me . Doubt I’ll get that call now after this review but I’ll contact land registry to find the landlords in this case .
Steven · 27 August 2023
Agent replied · 26 August 2024
Dear Steven,
Thank you for your review and we are sorry to hear of your dissapointment. We have looked into the situation and we understand you have now spoken to our member of staff who is dealing with this particular property. It is correct you called us on Monday to enquire about our advert. We did say our colleague would call you back, it just so happens that our colleague had several impromptu appointments on the Monday and the Tuesday, hence the lack of a return call.
In addition to this, our colleague was liaising with our client in order to garner further information for you, and he was waiting on that.
However we’re sorry you feel disappointed by the delay you experience, it was out of our hands and we trust your conversation with our colleague helped explain the situation.
★★★★★ 5/5
GoogleThank you to Gail for updating and communicating with us through the process of our recent house purchase. Great service.
Das · 13 December 2025
Agent replied · 27 December 2025
Thank you for tacking the time to share your experience, we really appreciate it. Wishing you the best of luck I. Your new home
★★★★★ 5/5
GoogleI have mainly been dealing with Gayle at Woodhouse Estate Agents in Cheshunt who is assisting me in the sale of my property as well as a purchase. They are one of the best agents in the area. Gayle is readily available for any queries and very knowledgeable. She goes over and beyond to help and is keen to resolve any issues immediately. Excellent service and would highly recommend. Makes the whole process run smoothly.
Rachel · 27 August 2023
Agent replied · 26 August 2024
Dear Rachel, we are so relieved and pleased we were able to navigate this challenging sale and purchase through to a successful outcome. Gail thanks you for the lovely flowers and wish you and you piano a lovely new chapter. Warm regards Woodhouse Team
★★★★★ 5/5
GoogleTony, Gail and the team were superb from start to finish during the sale of my house. I learned from my whole experience that to sell your property you do not just need great images and online presence, but also a strong team to push the solicitors and the chain along. Gail at Woodhouse went above and beyond in her efforts to conclude the sale. If you are looking to sell your house I cannot recommend these guys enough!
Steve · 15 December 2024
★★★★★ 5/5
GoogleI can not thank Anita enough ! She was amazing, so friendly, helpful and very professional! , she helped my parents find the perfect property and went through everything step by step with them , making them feel comfortable and reassured as the paperwork process was all online. Anita and also the other staff responded very quickly to our emails and phone calls and was always very kind. Thank you again for all your help :) would definitely recommend and like to reassure others they provide a good service
Meg · 27 August 2022
Agent replied · 26 August 2024
Thank you so much for your kind words, much appreciated and a real pleasure to help.
★★★★★ 5/5
GoogleAlthough took a little while to get a buyer for our property, however I’ll put that down to the market at the time, I have to say Woodhouse is incredibly easy to communicate with, in particular Gail has been absolutely superb in keeping us updated throughout the process from start to finish.
Any issue I’ve had, it’s been sorted, any time I’ve needed Gail to chase up solicitors or buyers it’s been dealt with asap.
Overall, no issues whatsoever and if anything, made the selling / buying process very stress free.
Would easily recommend for selling / buying!
Kyri · 10 October 2024
★★★★★ 5/5
GoogleEsin at Woodhouse provided an excellent service in the re-renting of my flat.
It had previously been let with Woodhouse for 10 years, Esin arranged quotes & the work to repaint it, have new carpets / lino fitted, get some plumbing & DIY done, an inventory done & the flat cleaned - and found a new tenant quickly.
Many thanks Esin for a great service.
Andrew · 26 April 2025
★★★★★ 5/5
GoogleI am very pleased with the service and attention from this agency the two most helpful and kindest woman Esin and Gail were lovely to work with they are so helpful and work very professionally thank them a lot within this process :))
Selina · 10 November 2024
Agent replied · 10 December 2024
Thank you for your kind words. We really value your feedback.
★★★★★ 5/5
GoogleI have been in my rented property with Woodhouse coming up to 4 years now, I am incredibly happy with the service they provide especially Esin who has always acted so swiftly and sought solutions to the very few common general property issues that have occurred. Would highly recommend, super helpful and professional. Thank you 😊 …
Sibel · 30 November 2023
Agent replied · 26 August 2024
Thank you for your kind words Sibel, it’s a pleasure.
★★★★★ 5/5
GoogleFantastic service. So thankful to Gail and the rest of her team. Quickest purchase I have had agreed to date and their communication progressed this deal really quickly. I couldn't recommend Woodhouse Property Consultants any more. Thank you for everything and I will sure be using your services in the near future.
Tommy · 27 November 2025
Agent replied · 27 December 2025
Thank you so much for your wonderful feedback! We are thrilled to hear that Gail and the team were able to get your purchase agreed upon so quickly. We pride ourselves on efficient communication, so it is great to know that stood out to you. We truly appreciate your recommendation and look forward to working with you again in the future
★★★★★ 5/5
GoogleWe've used Woodhouse to look after all aspects of a property we rent out and they have been excellent at finding tennants, sorting any works that need doing and generally making the process of being a landlord very straightforward.
100% recommended!
Dave · 16 February 2026
Agent replied · 16 April 2026
Dear David. Thank you for the 5-star review! We’re so glad we could make the process of being a landlord easier for you. We pride ourselves on our proactive approach to tenant finding and maintenance, and it’s great to know it’s making a difference. Thanks for choosing Woodhouse
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