Holmes Naden Estate Agents reviews

★★★★★ 5/5

Google

I wanted to say "Thank You" To Jan, Clare, Lindsay & Shirley (Sales Team) at Holmes Naden, Bollington for helping us find our new home. Jan was an absolute star and really, really helped ease our sale through with the seller. Thanks to Holmes Naden & Jan we we're in our new home within 3 weeks.

Dawn · 4 August 2025

★★★★★ 5/5

Google

After completing our house sale recently we would definitely recommend Holmes-Naden in Bollington. Right from the start Jan and her team have been amazing throughout the whole process. Jan guided us through every part of the house sale with wonderful knowledge, warmth and reassurance at all times. The whole experience has been lovely and smooth. We knew from the start that Jan and her team were professionals with considerable expertise and knowledge and this shines through. We have no hesitation of recommending Holmes-Naden very highly. Thank you to Jan, Clare and the team!

Nigel · 29 June 2024

★★★★★ 1/5

Google

I recently enquired about a property through Holmes Naden and was genuinely disappointed by the lack of professionalism. After viewing 12 Magnolia Rise in Prestbury, I was asked to send over a detailed family profile for the landlord, which I did immediately, but I never received so much as an acknowledgment or a follow-up. Weeks later, I noticed the same property had been reduced in price, yet no one thought to contact us despite our clear readiness to commit to a long-term tenancy. For a company representing high-value homes, the communication and attention to genuine applicants was surprisingly poor. As a business owner myself, dealing daily with professional organisations and corporate clients, professionalism and courtesy are everything, and unfortunately, this experience lacked both.

Luke · 17 November 2025

★★★★★ 1/5

Google

Genuinely disappointed with the interaction I have just had on the phone. Very unprofessional to not put me on hold whilst discussing across the office details of the property and information which breaches GDPR. Abruptly ended the call in a rude and disrespectful manner when I asked for further information as the Rightmove advert did not correlate to what the agent was saying. Such a shame as have always heard good things, appreciate everyone is busy and the call started off nicely but very disrespectful to end.

Georgie · 10 April 2026

★★★★★ 5/5

Google

We have been renting out our property through Holmes Naden for over 10 years and have always received an excellent service. A special thank you to Anthony for his hard work over the last month - he is, as always, efficient, helpful and very hardworking.

Katie · 26 March 2024

★★★★★ 5/5

Google

We found them really helpful and responsive throughout the process of buying a property.

Jack · 17 March 2026

★★★★★ 5/5

Google

I purchased through Holmes Naden and Clare & Lindsay were great throughout. They made my first time buying a lot easier than expected 10/10 service!

Oscar · 26 March 2024

★★★★★ 1/5

Google

I have rented a property through holmes naden bollington and lived there for the past 14 months and the move in was great. The staff i have dealt with have all been great until today. I have now moved out of the premises and had a concern i needed clarification on with regards to a dispute with the landlord and spoke to Ellis for the first time. Ellis didnt listen to my concerns or even hear me out he took what the landlord had told him as the truth and was agressive really rude and totally unproffessional. Ellis had no facts with regards to the dispute only what the landlord had told him verbally this morning and i had proof in text messages that proved the lanlord was not being truthful yet ellis still spoke agressively to me in an argumentive manner and defended the landlord just by what he had been told verbally. I run my own business and have done for the past 6 years managing up to 15 staff and never would myself or any of my staff argue with a customer for 41 minutes or not listen to their side of the story without butting in and telling them thats not true? I feel so upset by the way ive been treated by both the landlord and the estate agent Ellis. I have never written a bad review before and im really sorry to have to write this as the company and the rest of the staff are not at fault and have all been really lovely to me . Ellis did not reflect the proffessionalism and high standards of care nor understanding that i would expect from such a reputable company. I shall be writing a formal complaint as i personally would not want a person representing my company this way.

Natalia · 23 June 2018

★★★★★ 5/5

Google

Would like to make a review of someone who has really helped me through a rental property in times of need. I was up to my eyes in it Fred xmas with my business and I approached Holmes naden to help me sort contracts etc for the property. They took control right away easing the work load for me. In particular Ellis was the driving force around the work need, inventory, checks and contracts etc. I didn't need to be involved at all so that I could concentrate on my business saving me time and money emailing calling and traveling to and from to sort it out. The property has since come empty again and I approached them again to add it to the market and get it sorted. They have been very helpful and again Ellis helped in sorting the new tenant and when my old tenants were struggling to get a time for people to look round and photographer to come in they made good contact with the tenant and agreed they would use the spare key and in that time they found a new tenant. meaning the property isn't empty and not bringing an income in. All the staff I have been in contact with have been incredibly professional and very good at keeping me in the loop. I would like to thank the whole of Holmes naden and Ellis for their help in making my life easier in situations which have been made hard work everyday life and battles standing in the way. Look forward to working with them again in 12 months when the rental contract is up. Thanks you

Emma · 23 June 2018

★★★★★ 5/5

Google

I have used Holmes Naden a number of times (sales and purchases) and they have always proved to be most helpful and professional. I'd particularly mention Janet and Lyndsey on the Sales side and Ellis on Lettings. There is a reason they continue to be Bollington's leading Agency and that's simply because they collectively work hard to meet customer expectations and truly know the local market. I would have no hesitation in recommending them.

Robert · 23 June 2018

★★★★★ 5/5

Google

My wife and I found a lovely apartment in Bollington for rent through Holmes Naden. The whole experience has been lovely and smooth. Anthony who helped us through the whole experience was very amicable. Thoughtful and efficient. Highly recommend him. Looking forward to a long term relationship with Holmes Naden. Cheers Anthony!

Hamza · 26 March 2024

★★★★★ 5/5

Google

I used Holmes Naden to sell my house and the house I bought in Bollington was also with Holmes Naden, so I experienced both buying and selling with them. Very friendly local staff that have been there a long time so plenty of experience and a pleasure to deal with. Particularly helpful using the local agent when selling your house, would definitely use them next time!

Saul · 23 June 2018

★★★★★ 5/5

Google

We were lucky enough to have Jan support us with purchasing a property- although we didn't ultimately go ahead with the sale, she was always supportive, knowledgeable and responsive whenever we had any questions. Thanks again to you and the team for all your help!

Helen · 26 March 2024

★★★★★ 5/5

Google

I cannot express enough how wonderful the team have been throughout the process of buying my first house. Lindsay was our main contact who made the whole experience so enjoyable with nothing being too much trouble. I couldn’t imagine selling or buying a house through a different estate agent and will continue to recommend them to family and friends!

Megan · 23 June 2018

★★★★★ 5/5

Google

Holmes-Naden certainly deserves a 5*+. As I had not sold a property for over 28 years I was understandably somewhat daunted by what might be involved in the selling of the home that I loved. I considered a number of Estate Agents and it was obvious from the initial visit by Jan Johnson of Holmes-Naden that my best interests would be in very safe hands. The team at Holmes-Naden were delightful; their professionalism and considerable expertise was obvious throughout; their continuous support and care a bonus. Apparently one of today’s major life stresses is selling/moving house. Given the unpredictability of the market and the obvious personal upheaval, anxieties are understandable. By being there for me ; by supporting me and offering wise counsel; Holmes-Naden did an excellent job and accomplished all they could to make the process hassle-free. I have no hesitation of recommending Holmes-Naden very highly. Thank you Holmes-Naden!

Banjax · 22 June 2023

★★★★★ 5/5

Google

Holmes-Naden certainly deserves a 5*+. As I had not sold a property for over 28 years I was understandably somewhat daunted by what might be involved in the selling of the home that I loved. I considered a number of Estate Agents and it was obvious from the initial visit by Jan Johnson of Holmes-Naden that my best interests would be in very safe hands. The team at Holmes-Naden were delightful; their professionalism and considerable expertise was obvious throughout; their continuous support and care a bonus. Apparently one of today’s major life stresses is selling/moving house. Given the unpredictability of the market and the obvious personal upheaval, anxieties are understandable. By being there for me ; by supporting me and offering wise counsel; Holmes-Naden did an excellent job and accomplished all they could to make the process hassle-free. I have no hesitation of recommending Holmes-Naden very highly. Thank you Holmes-Naden!

John · 14 April 2023

★★★★★ 1/5

Google

Very poor letting agents. Unresponsive to maintenence issues, poor communicators, very rude when you leave a tenancy and will try to fleece you for your entire deposit. I recommend pictures of EVERYTHING if you are unfortunate enough to choose to let through this agency. AVOID AT ALL COSTS.

Georgie · 26 March 2024

★★★★★ 1/5

Google

Holmes Naden have been both dishonest and incompetent. We have had the misfortune of having to deal with them over a period of two years both as tenants and when buying a property. Whilst we were tenants they failed to action most things in a reasonable timeframe or not at all. And I doubt the owner was aware when plumbing leaks were left running for days, fences remained broken for months, heaters broke and were never fixed and it was left to us to arrange for the gas to be checked, meaning the house was uninsured for a long period. When looking to buy houses with them, they didn’t seem to understand the post Brexit market stagnation, rudely and arrogantly rejecting an offer we made (which it turns out was way too high) on a house that still hasn’t been sold (that was in May 2017) on the basis that they could sell it at an inflated price ‘in a day’. We are left with the impression that they manage to survive by playing one party off against another by bending the truth and by having a near monopoly in this area. If they were operating in an area with stronger market competition, they would have to up their game significantly.

Sofie · 23 June 2019

★★★★★ 5/5

Google

Holmes Naden are exactly what you are looking for in a local village estate agent. Their professional staff are friendly ,approachable and know their market in and around the Bollington area. Selling and buying houses can be very stressful (as we found with our last purchase) but Holmes Naden went above and beyond to make it as smooth sailing as possible. I would 100% recommend them and if I was to move again, I would only use them to sell my property as they provide such a personal service in true Bollington style.

Katie · 23 June 2019

★★★★★ 5/5

Facebook

I went to Holmes Naden after a very stressful period of looking for somewhere. They instantly put me at ease and made me feel at home, and like a friend. The house I originally viewed was just not quite right but they knew of a house that had literally come on to the market that morning. I viewed it, met the landlord and that was it. I have been in my house for 3 years and as my boyfriend would tell you, I am very reluctant to leave. Holmes Naden couldn’t have made everything any easier. Would definitely recommend these guys to anyone who would listen (and did for quite a while after I’d moved in).

Victoria · 7 May 2019

★★★★★ 5/5

Facebook

I cannot recommend Holmes Naden enough! The service is well beyond for what you would normally expect to receive. Jackie from the Prestbury office is a total superhero. She went well above and beyond with everything. She supported us throughout a very complicated sale. She is always there for you if you need anything. Holmes Naden is a very professional estate agency but also very approachable. AWESOME SERVICE!!!

Suvi · 11 April 2022

★★★★★ 5/5

Google

I have never really trusted Estate agents, have always considered them like car dealers. Wrong I know but this was from two bad experiences in the past. This was until a recommendation from a friend I approached Holmes Naden the estate agents in Bollington to sell my property in the village. They were more than helpful in every way, and apart from the actual selling of the property gave advice on furniture removal and the various services needed with such a move, even to actually making the phone calls and making all the arrangements for me. It was an old property and there were complicated problems with boundaries before it could be sold. The Holmes Naden staff spent a lot of time on site sorting the dispute out. I can't recommend this agency nearly enough for the endless help and goodwill this agency gave and for their most helpful and friendly staff. Not forgetting the endless cups of tea, which is always a good sign!

Roger · 23 June 2018

★★★★★ 5/5

Google

I cannot recommend Holmes naden enough. They were absolutely fantastic in helping me & my two children relocate somewhere safe after an awful experience elsewhere. They were polite , professional & went above & beyond for us. They had found us a new, long term home in a matter of 24 hours. I cannot express how I will forever be grateful to them all for their utter most kindness. (They even sang Moana with my youngest while I signed the paperwork!) Absolutely fantastic. Will only ever use them from now on.

Suzanne · 23 June 2018

★★★★★ 5/5

Google

Janet has managed both my sales and purchases over a number of years and I cannot recommend her highly enough. Her approach is professional, commercial and second to none. Her most impressive quality is her personal handling and attention to detail, which means both herself and her team have solved any potential problems before you are even aware they may arise. She prides herself on matching properties to her clients and I can confirm that if she says that she has "something special" for you, its likely you will experience the 'wow' as she has literally handpicked it for you. I have never once had to chase her or her team , they are proactive with all parties involved. Whether you get Janet, Ali or any of the team you will not be disappointed.

Melanie · 23 June 2018