Every review we hold for the Cheshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMaj was a fantastic Mortgage Advisor. He really took the time to explain everything to us as first time buyers, and always gave the impression he really cared about us and our sale. He went out of his way to check in and make sure we had everything we needed, and I'd thoroughly recommend him.
Fred · 15 April 2026
Agent replied · 16 April 2026
Thank you for the kind words! We're thrilled to hear that Maj provided such exceptional service as a Mortgage Advisor. Our team is dedicated to making sure our clients feel cared for and informed throughout the home buying process. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe dealt with Brooke & James for our recent house purchase. We just wanted to pass our thanks for assisting us purchasing our forever home. Both Brooke and James assisted the sale in a speedy & professional manner, chasing onward solicitors throughout the sale where needed. Thanks again
Joanne · 19 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! Brooke and James are exceptional members of our team and we are thrilled to hear they helped make your home buying experience a smooth and efficient one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe can’t thank Maj enough for helping us secure a re mortgage on our current property. We have used Maj for the past 10 years starting off with our very first mortgage and used him ever since. The process was smooth and we were kept in the loop with all the various stages right up to competition. Thanks Maj, see you again in 2 years time. :-)
Catherine · 16 September 2025
Agent replied · 27 December 2025
Thank you for your kind words! We are proud to have served you for the past 10 years and are thrilled to hear that the re mortgage process was smooth. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBridgfords were excellent and helped both myself and partner out when buying our first home. Maj with Countrywide was a lifesaver with this purchase, he went above and beyond with helping us. Would highly recommend both estate agents and Maj with countrywide!
Charlie · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Bridgfords and Maj from Countrywide provided such outstanding service during your first home purchase. It's always our goal to go above and beyond for our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience with this mortgage and protection broker. Maj was professional, knowledgeable, and took the time to explain all my options clearly. Communication was prompt throughout, and I always felt confident that my best interests were the priority. I would highly recommend their services.
Alan · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled that Maj provided you with professional and knowledgeable service. We always prioritize our clients' best interests and are glad that you had a great experience with us. Thank you for recommending our services! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis is my second time selling with Bridgefords, both times I have had a very positive experience. Brooke Arden in particular is everything you could ask for from an estate agent. From viewings to the final push to get to completion. No question is too much and always available to help, advise, she is also extremely knowledgeable with the whole process and explained everything thoroughly.
Selling can be extremely stressful but the team at Bridgefords are supportive, "take the weight" and are always my number one recommendation when it comes to advising friends and family with which estate agent to go for!
Emily · 16 December 2025
Agent replied · 27 December 2025
"Thank you for choosing Bridgfords for your home selling needs! We are thrilled to hear about your positive experience with our agent Brooke. Our team is dedicated to making the process stress-free for our clients. Your recommendation means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMaj is the best mortgage advisor, excellent service and been using him for years! Can't thank him enough for his advice abd services.
Nicola · 16 February 2026
Agent replied · 16 April 2026
"Thank you so much for your kind words! It has been a pleasure serving you and I am grateful for your loyalty. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBig thanks to Ellie and team for making our first house buying experience a good one. They were always happy to help with any questions we had during a process that was very new to us. Thank you!
John · 27 November 2024
Agent replied · 11 November 2024
It’s really lovely to read another 5* review John. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Reagan for all her hard work and help selling our rental property. On the ball and proactive in dealing with difficulties in arranging viewings around the vacating tenants, and also in keeping the sales process moving with the buyers' conveyancing team. Exchange of contracts and completion achieved to my required deadline due to the tenacity of the Bridgfords and Conveyancing Direct team.
Richard · 16 June 2023
Agent replied · 15 June 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can't recommend Reagan enough, she's gone out of her way to find me a property. She went above and beyond to find a house that matched my requirements and budget. Reagan is knowledgable in her role and is able to apply this in a professional manner on viewings.
Deb · 18 November 2023
Agent replied · 15 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI neither bought, nor sold through Bridgfords. The reason I am writing this review is in order to bring attention to a superstar named Amy. Over the course of a 3 month house hunt Amy was consistently in touch. She would call not only to bring to my attention any properties that she had on her books, but also to see where I was up to in general. This level of customer service was unrivaled by any of the dozen or so agents in my search. If Amy continues to work as hard, as she does smart , I have no doubt she can go very far. 10/10 - Well done Amy
Dillon · 17 June 2017
Agent replied · 15 June 2024
Hi Dillon, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Amy in the Hazel Grove branch of Bridgfords. Many thanks!
★★★★★ 5/5
GoogleI have just bought a house on sale with Bridgfords. It was slightly more stressful as the house had been repossessed so was being sold by a bank rather than an individual so even after our offer was accepted it stayed "for sale"! Amy was absolutely amazing, helping us to progress with the sale as fast as possible. She always went the extra mile and out of her way to chase things for us and get back to us with an answer straight away. Mel and Glen were also fab, never does the phone just ring out, theres always someone there to help that knows whats going on with your sale. It was a great experience and we managed to get from viewing to completion within a month! Thank so much guys, will be in touch when we decide to sell!!
Kate · 17 June 2017
Agent replied · 15 June 2024
Hi Kate, thank you for taking the time to leave us this great, five star review! We know that buying a house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Stockport branch of Bridgfords, made this a stress free experience for you. I will pass on your kind words to Mel, Glen and the entire team at the branch. Many thanks.
★★★★★ 5/5
GoogleSelling my home and finding a new one was a big step, but Brooke and the Bridgfords team guided me through with such patience and understanding. They explained everything simply, kept me well informed, and were all so kind. I’m truly grateful, I couldn’t have wished for better.
Poppy · 6 August 2025
Agent replied · 27 December 2025
We are so happy we could support you through such a big transition! Our team always strives to make the process as smooth and stress-free as possible. Thank you for trusting us with such an important journey! #customerfirst #grateful. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI used the mortgage advisor Maj and he was was so helpful for the process he made it so easy and I couldn’t recommend enough would use again
Vinnie · 16 February 2026
Agent replied · 16 April 2026
Thank you for choosing our mortgage advisor Maj! We're delighted to hear that he made the process easy for you and that you would recommend him. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have just bought my first house through Bridgfords, I couldn’t recommend anyone better! Reagan was so helpful she called me every day for updates and pushed the sale to complete asap which it did. Amazing service and lovely helpful staff in the office 😊 …
Leah · 16 June 2023
Agent replied · 15 June 2024
Thank you Leah for your kind review and wonderful recommendation! - Scott @ Customer Relations
★★★★★ 5/5
GoogleWe sold our house with Bridgefords.
Reagan delt with the sales and she has been absolutly amazing. If I had any enquiries she would deal with it straight away and get straight back to you. She was always checking in to keep us updated with how things were going.
Thank you so much Reagan for making this process less stressful for us!
Rachel · 16 June 2021
Agent replied · 15 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan't thank Glen and the team enough for their work selling our house. There were complex issues, people on different continents and a legal team that dragged their feet. Glen consistently cut through the problems and the whole team worked to make sure the process happened as smoothly and quickly as possible,PositiveResponsiveness, Quality, Professionalism, Value
Dave · 16 June 2022
Agent replied · 15 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can’t praise Bridgefords enough! They swooped in and essentially saved the day when our sale fell through with another estate agents. They had our property sold within 2 working days and we could still proceed with our purchase.
All the way through the process they were attentive and couldn’t have helped us more and answered all questions the same day no matter how big or small.
Special thank you and appreciation for Reagen, she was absolutely fantastic at getting everything accross the finish line when we had a few issues towards the end of the process.
Thank you very much to the whole branch I couldn’t reccomend a better estate agents to sell/ buy with.
Rileyknows1 · 18 December 2023
Agent replied · 15 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe bought our first house which was registered with Bridgfords and it was an incredibly upsetting and stressful experience. Reagan refused to put our offer to the vendor for four days because we wouldn’t attend a financial services appointment due to already having a mortgage advisor and solicitor. When my mortgage advisor called Reagan to address this she hung up on him. The only way I eventually got my offer to the vendor was by telling their internal mortgage advisor that I was being bullied into an appointment with him and he was then able to raise it internally and get my offer sent. Nobody bothered to tell me when my offer did go over, I was constantly calling for updates yet the phones are barely ever answered. What was supposed to be an exciting time for us buying our first house was overshadowed by the stress of dealing with Bridgfords. It’s now been a month since moving in and the sold sign is still outside the house waiting to be collected.
Georgia · 18 November 2023
Agent replied · 15 June 2024
Hello, I am sorry if you were not happy in your experience with us. However after speaking with the branch they have made it clear they were acting on the vendors instruction. The vendor has advised all offers were put forward within 24 hours and that the branch were to verify finances to satisfy the property ombudsman. As I am sure you can understand the branch have an obligation to follow and act upon their clients clear instructions. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAwful experience with Bridgfords when trying to purchase a property. I don't even know where to start - whether it was them insisting you use their mortgage advisor and solicitors before submitting your offer because in their words "the vendors are more likely to choose you as a buyer," them insisting you take in all your identification (driving licence, passports etc.) for photocopying previous to your offer being submitted to the vendor (I'm interested to know whether this was in line with their data protection policy?) because apparently "they're likely to go with your offer," or them hounding you to register your property for sale with them when your buyer pulled out. This is only scratching the surface, it was a really aggressive sales technique. When raising concerns to the manager Glen during the process, I was told that the vendors of the property are their customers. We got to the point where we stopped viewing Bridgfords properties because I couldn't take the bullying culture anymore. Really surprised to read any positive reviews as we've had at least two other friends who have had similar experiences.
Natalie · 19 September 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave this feedback, the branch is now under new management, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an excellent experience with purchasing my home. Reagan was helpful throughout the whole process even during the more difficult parts where things weren’t going so smoothly
Connor · 18 December 2023
Agent replied · 15 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely excellent experience dealing with Bridgfords, we were looked after by Brooke and Ellie they were fantastic, incredibly professional and both had very sunny demeanours - although we didn’t end up purchasing a property with them in the end we will be considering going straight to Bridgfords next time. Keep up the good work!
Imaan · 27 November 2024
Agent replied · 10 December 2024
Thank you for leaving us your superb 5* review Imaan. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEllie supported us throughout the whole process of our first home purchase, from the initial viewings right through to completion. She was really honest & approachable throughout, and we felt she had our best interests at heart. The whole team were available and supportive. Would recommend.
Abbie · 15 March 2025
Agent replied · 26 April 2025
It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated Abbie. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAbsolutely shocking service. Good luck getting through to them on the phones!! Tried to contact my estate agent, left numerous messages and emails and still did not receive ANY response. Good job I had the sellers number - we sorted it ourselves. I’d rather sell/buy a house via Facebook Marketplace than use Bridgefords. Don’t worry though as soon as the sale goes through they’ll ask you to leave them a review on Facebook but won’t support you throughout the sale!! AVOID them. The seller also agreed and felt the same. If this was not enough, the for sale sign has still not been removed even though it’s been over a month since the property was purchased. Poor service.
Steph · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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