Bridgfords reviews

★★★★★ 1/5

Google

Was warned about Bridgfords being the worst in the business and had first hand experience. Just glad we never bought through them in the end. Rude, lacking basic customer service and courtesy, don’t bother ringing you back, make up daft excuses, the list goes on. Best was one of their colleagues eating breakfast at her desk. I mean come on, that’s basic isn’t it. First impressions etc! Not interested in you unless you’re using their products/services. Awful experience, keep clear

Karley · 17 April 2025

★★★★★ 1/5

Google

Quite pushy to use their in house services, and when I did - I was charged extra fees as they set me up with different in house solicitors. There was also a missed appointment during the process where I'd arranged childcare for nothing? Had to use Bridgfords as the property I was buying was through them, but wouldn't sell through them.

Aaliyha · 13 October 2025

★★★★★ 5/5

Google

Couldn't recommend Victoria the mortgage consultant enough. She really has helped us every step of the way even with stuff unrelated to the mortgage. Anything i dont understand about the buying process I can just ask Victoria.🥰🥰🥰🥰 …

Emma · 27 November 2025

★★★★★ 1/5

Google

If I could give less I would, they contracted me after I put my house on with someone else, not sure where they got my details from. I said no as I had a bad experience with Bridgefords before. Didn't ask what this was, but talked over me asking if I knew what cooling off meant so I could drop the estate agents I was already with! Despite me asking them to not contact me again, continued to send me post and call. Awful.

Nicola · 13 December 2025

★★★★★ 5/5

Google

We got the keys to our first ever home outside of renting on Monday and we’re so excited to get to the stage where we can move in officially. Many thanks to Caitlin for being the one to show us around the property and get the ball rolling on the process and my gratitude goes out to Victoria for walking us through our mortgage plans. Without you both we wouldn’t be at this stage. Thankyou so much. Josh, Helen and Bernie the cat x

Josh · 25 August 2023

★★★★★ 1/5

Google

Stacy was pretty awful to deal with and she is evidently incompetent at her job. Not only did she waste our time but didn't even bother try to offer any other viewings. Completely uninterested in being a little bit helpful. I would give 0 stars if this was an option.

Holo · 18 February 2025

★★★★★ 5/5

Google

Excellent Professional service. A huge thank you to Stacy and her team, especially Ellis. Thank you for your advice and guidance, very much appreciated. Your knowledge and enthusiasm were 2nd to none. I would strongly recommend this agency and team to sell or buy a property. Nothing was too much trouble! Excellent Service! Kind regards Anne

Anne · 19 October 2024

★★★★★ 5/5

Google

All the team were amazing throughout the sale of my property especially Stacey who went far and beyond to keep me updated and supported me with any advice needed The rest of the team were very helpful over the phone when Stacey wasn't in and resolved the problem straight away Thanks for being fantastic estate agents and hope you enjoyed your choccies 👍 would definitely recommend to anyone and will be using them in the future

Rachel · 25 August 2023

★★★★★ 1/5

Google

Despite best efforts chasing for answers from one of their staff members and three subsequent chasers to the branch manager, and on every occasion their promise to follow up, I was completely ghosted. If they did not want the business, they should have the integrity to reply at minimum. Complete waste of time.

JL · 3 April 2026

★★★★★ 5/5

Google

Rarely say this but we have just experienced a flawless service from an estate agent!!! Everything was handled excellently from start to finish. We never had to chase them up (in fact they chased us up once!) and we couldn’t have possibly hoped for a smoother process in an way. Thanks to Richard who handled our sale. Would definitely recommend and will be using them again. The Latchayyas.

Samantha · 25 August 2023

★★★★★ 5/5

Google

Stacey & her team Rosie & Jess have been amazing! They have worked so hard to sell our property we had a hiccup last minute they kept us positive & found another buyer within days we can only say a big thank you for all there hard work brilliant team

Kay · 17 February 2026

★★★★★ 5/5

Google

As a first time buyer I'm really happy with how fast the whole process has took just over a month to get a repossession house. From first contacting Caitlin and Lucy have been amazing throughout helping process with emails and constant check ups. As well Victoria has been massive factor, in really helping me in getting me the mortgage and with getting offer set very quick and helped with further questions through whole process. Really happy thanks again.

Nathan · 25 August 2022

★★★★★ 1/5

Google

All 3 agents in the firm had an attitude problem. (Stacey and 2 other white women) Well done on being the most problematic women, no surprise there. Avoid if you can. Don't know what's happened to all the good women sales agents but this is just embarassing and degrading for women who genuinely do their jobs. Also avoid using their solicitors, they are just as problematic. Don't fall for the nice act they portray in the beginning, they only want your money.

Sonia · 17 April 2025

★★★★★ 5/5

Google

Excellent customer service from the start of the sale to the end, Richard and Nathan were always available for support and guidance, and promptly responded to any queries highly recommend them

J · 17 April 2025

★★★★★ 5/5

Google

Dealing with Ellis for my first house purchase was a delight, it was refreshing to experience an estate agents that wasn't completely biased and was upfront and honest about where documents/processes were and chasing all the relevant people. Thank you Ellis!

Alex · 19 October 2024

★★★★★ 5/5

Google

Cannot thank the team here at Bridgfords enough! Very professional and worked quick and efficiently to a fast approaching deadline. Caitlin and Richard were constantly in contact with us the whole way through and Caitlin really pushed to meet the deadline; we completed on the last day before my offer expired! I was able to view the property on a number of occasions and I can finally say I have my first home for my new family.

Francesca · 25 August 2021

★★★★★ 5/5

Google

We cannot thank Bridgefords enough for there fantastic service. Richard who valued our property is professional friendly and polite and advertised our property with style. Stacy and Caitlin work tirelessly for there clients, we cannot praise these ladies enough. If something needs doing they do it, no messing about. Bridgefords are the best,, could not recommend them enough.

Raymond · 25 August 2023

★★★★★ 5/5

Google

An Estate Agency That Absolute Pleasure To Deal With. We have viewed a property recently with this agent and from initial contact (by email) it was an incredible experience. Kaitlin was sealing with us to arrange a viewing, she was polite, great communicator, demonstrated great deal of initiative. Kaitlin was there on Saturday morning, before appointed time of 9am, with property's doors open, printouts ready with property particulars and a land registry map. Excellent service guys! Keep up great work! Also thanks to Ellie and Richard, you are the super team!

Richard · 25 August 2020

★★★★★ 5/5

Google

Myself and my partner used Victoria Ashworth as our financial advisor when purchasing our new house. Vicky was brilliant throughout the whole experience, was always available when we contacted her and found us the best deal for our mortgage. Not only that but she give us some good advice during different stages of buying our house. I would highly recommend using her as you won’t go wrong!!!PositiveProfessionalism

John · 25 August 2022

★★★★★ 5/5

Google

We asked 5 local estate agents for a valuation. Only Gemma of Bridgfords enthused about our property and went away to do further research. The other four agents were casual in the extreme. Our property sold in two days and Stacy was absolutely dogged about solving many problems even helping us with buying another property in Durham. Friendly, knowedgable and efficient she was a treasure, even helping us to get our next house Insured when there were problems. Now that is value for money! You won't get better than that.

Geoffrey · 26 August 2019

★★★★★ 1/5

Google

Left keys with them to do a measure.no phone calls.no emails...phoned them..always answermachine...no calls back...left it a month( I'm down in London)..phone in..manager Stacey on a call...will ring back in an hour...leave it 2 hours...I call the office..."we have tried calling many times "( no missed calls).... Draw your own conclusions..... ...getting the keys back today after no valuation....going to use one of the other 3 agents who did manage to come up with a valuation....

Chris · 18 December 2024

★★★★★ 5/5

Google

Richard and his team have been brilliant throughout the process. From the minute we started, the service has been great. We had a buyer off our first viewing, they supported us with viewing properties and through the selling/buying process. Richard went above and beyond throughout. I would 100% recommend them and will 100% be using them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Summer · 25 August 2022

★★★★★ 5/5

Google

It was very difficult to find a house that met my requirements. I have been looking  everywhere for months but when I meet Richard and his team and I explain to them what I want they quickly find the perfect property for me.Victoria also found me the right mortgage and made this process less stressful. I'm So satisfied with your service. Five STAR

Malick · 25 August 2022

★★★★★ 5/5

Google

Excellent attention to detail, superb communication and friendly, helpful attitudes all around. Although we didn’t find the ideal property with Bridgefords, and actually only communicated briefly over the course of week, I’d just like to thank them for their help. They were by far and above the best estate agent we spoke to in terms of helpfulness. They were committed to helping us find our perfect home, with Stacy always suggesting other alternatives to view, lining up new viewings that hadn't gone on the market yet, and keeping in touch with us. She was by far and above the best estate agent we dealt with in our house hunt, and would be an asset to sellers too. Carly was extremely helpful and caring in her approach to dealing with mortgages and finances, and I'd definitely recommend her great attitude and skill. Richard has also since been out to view the current property we are in and was a pleasure to deal with - again, outstanding friendly communication - couldn't fault them.

Ben · 26 August 2017