Trusted Agent profile · Cheshire East
★★★★★
1,981 reviews across 2 platforms
6 Water Lane, Wilmslow, SK9 5AA, Cheshire East, SK9 5AA
Savills's office in Cheshire East, at 6 Water Lane, is rated 4.2 out of 5 across 1,981 reviews on two platforms, including 161 Google reviews rated 4.9.
Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.
5/5
TrustpilotFive star for Atticus
I rented a property from Savills, and the previous tenant left it in poor condition. There were minor issues and broken parts that I was not properly informed about before I moved in. However, my property manager, Atticus, took the issues seriously and resolved them promptly. She was also very responsive to emails and phone calls. Overall great experience and would definitely choose Savills again.
4/5
GoogleIn business it’s people who count and in the Savills Wilmslow renting team there are great people who understand the importance of creating confidence between agent and client.Tom and his team do a superb job finding the right fit between property and renters. Nothing but praise for them all. David ThompsonPositiveResponsiveness, Professionalism
You’re very kind, David. Thank you. It’s been a pleasure working with you these last few years. I’ll get you out for that round of golf one these days! All the best, Tom
5/5
GoogleFantastic service from Tom and the letting team at Savills Wilmslow. Would highly recommend them. From signing the initial paperwork the team communicated with us as Landlords and made the process of letting a house for the first time easy. Adam was fantastic carrying out viewings and reporting feedback.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Ruth, it’s been a pleasure working with you both.
5/5
TrustpilotAn impressive show of excellence
An impressive show of excellence, professionalism and expedience delivered in a friendly manner. Thank you Emma for your fantastic work in facilitating a smooth purchase of an incredible house. A refreshing experience to say the least! Keep up the excellent work!
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy the new home!Regards,Emma
1/5
TrustpilotREAD THIS if you're renting from Savills.
It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Hi Zach, we would like to hear more about this so we can ensure we maintain the level of standards our customers expect from us. If you'd like, please send further detail to socialmedia@savills.com so we can investigate appropriately.
5/5
TrustpilotWe had careful guidance from the start…
We had careful guidance from the start as to how to improve the appearance of our home which after 34 years had been well lived in. Equally well thought through was the selling price and the filtering of genuine clients which resulted in offers from all but one of them. Can't fault Savills the whole way through.
4/5
TrustpilotProfessional property management service
We found the property management and rental service by Savills to be efficient and professional and appreciated the prompt attention given by property manager Sam Ing.
1/5
TrustpilotSad that a company with a trusted…
Sad that a company with a trusted reputation is not more discerning about the landlords it is prepared to represent. I had the misfortune to rent a house for a year through Savills and was continuously strung along by the property management team who agreed to have items repaired but in certain cases never did. I heard from neighbours that previous tenants had the same treatment. Savills first priority was to generate letting fees and their loyalty lay firmly with an errant landlord. If this involved stretching the truth, then it appears their staff had no qualms about doing so. Renter beware!
Thanks for raising this, Christopher. We would like to find out more so if you'd like please email socialmedia@savills.com with further details so we can investigate.
5/5
TrustpilotEfficient Service and Communication…
Kristina was very efficient at getting my rental paperwork sorted and finalizing the lease. As an international student/tenant doing everything online remotely (and being unfamiliar with the UK rental system!), she was very helpful and patient as she took me through the process. I'd highly recommend Savills for rentals.
Thank you for your kind feedback. Moving abroad can be very stressful so I am glad I could help you throughout the process. Please get in touch with any further questions.Regards,Kristina
5/5
GoogleWhen we sold our house recently, Savills were very professional and knowledgable throughout, clearly having a superb understanding of the local market. Within a few days, they found us buyers who offered our asking price. The support after this was excellent, particularly in their communication. They were open and trustworthy at all times. A particular mention for Lucy who gave unparalleled support until completion.
5/5
TrustpilotEmily Robertson, Savills
Emily has been brilliant from start to finish with helping me purchase my first property at every step of the way. She’s always at the end of the phone to provide support, and is extremely knowledgable and personable. I genuinely couldn’t have asked for anybody better to be there for my first house purchase and I have no hesitation in recommending Emily to anybody who asks.
5/5
TrustpilotHarriet was a total professional…
Harriet was a total professional throughout my whole purchasing process and i cannot recommend her or the overall Savills experience more. She was in frequent contact and a huge help in helping me complete during the lockdown! Thanks to her I have found my dream flat and cannot wait to move in - thanks you Harriet :) xxx
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
5/5
TrustpilotSold our house in Kingswood during a…
Sold our house in Kingswood during a challenging market in 2024. Extremely pleased with the support we got from Edward and David on the Savills team. The buyer came through the Savills network rather than Rightmove, which is one of the reasons in my view a national agent with the footprint that Savills has is worth the money
Thank you, George, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotSavills
Savills, particularly Natalie Howlett-Clarke, were excellent during the process of buying our new house. She returned calls in a timely manner, maintained a dialogue with the vendors and when, as seems inevitable with a house move, a problem arose she kept a watchful eye on proceedings.
Thank you Christopher, it was a real pleasure to work with you and wish you all the best in your new home!Regards,Natalie
1/5
TrustpilotHorrible experience
Had Savills as an agent to buy a property in Goldhurst Terrace. Price was agreed with the seller, I paid the solicitor and agreed a mortgage, when they suddenly asked me to raise the price again.. apparently someone else came in with a higher bid after my offer was already accepted... Disastrous experience, untrustworthy agent..
We are very sorry to hear this, if you'd like please email further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotWe would not hesitate to recommend…
We would not hesitate to recommend Savills. Fiona, Sandra and Alicja were professional and efficient throughout. They provided an excellent service and advice, and made the sale of our property go smoothly and stress free.We would certainly use Savills again in the future.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Fiona, Sandra, Alicja & Savills team
5/5
TrustpilotAlexa Butler was SO helpful
Alexa Butler was SO helpful. Imogen was an amazing point of contact and so helpful with quickly finding me properties to view. Alexa, who handled the viewings and the paperwork, was so quick, patient, and knowledgeable. I'm sure my 4 day turn around for my move wasn't easy, and Alexa handled it like a pro.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotHarriet Davis is so professional, constructive and positive. She also emotionally intelligent and understood the emotive impact of the process on us.
The estate agent, wonderful Harriet Davies was really positive and constructive.
Thank you for taking the time to review our service, Gaby - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotBecky Card - Savills - 5 stars
Becky and the team at Savills Tunbridge Wells did a fantastic job of selling our house in Pembury. Becky was always available for an update and was a pleasure to deal with throughout the sale process. We would have no hesitation in recommending Becky and the team at Savills
Thank you for taking the time to leave a review. Selling your home can be very stressful and I am glad to have been able to help you through the process.Regards,Becky
5/5
TrustpilotMy thanks to Shan Elario.
I have always found Savills service very good.
Thank you for taking the time to review our service, Fiona- feedback is always incredibly helpful. I’m delighted that we met your expectations.
1/5
TrustpilotVery rude
Very rude. They think people are below them and treat everyone with a weird sense of snobbery.
Thank you for taking the time to leave your feedback. We're very sorry to hear that you were left feeling this way, no one should ever be treated disrespectfully when dealing with our team and would very much like to learn more about your experience. Please email additional context about your experience to socialmedia@savills.com so we can investigate.
5/5
TrustpilotAmy was super helpful
Amy was super helpful, always answered our questions by return and went out of her way to check anything she didn't already know. A perfect sales woman who guided us smoothly through the whole process, Thank you Amy :-)
Thank you for your lovely review, Fiona. It was a real pleasure being able to help you and wish you all the best!Regards,Amy
5/5
TrustpilotProfessional and knowledgeable service from start to finish!
My partner and I made contact with Savills through Zoopla and I have to say that our contact, Jess made the whole process of finding and securing our first apartment together as painless and stress free as possible.She was polite and friendly but also incredibly knowledgeable and professional.Thank you for you efforts and time!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotOur experience of Savills has been…
Our experience of Savills has been positive. We go into all dealings with estate agents with a heavy dose of cynicism, but they have been nothing but efficient and helpful for us. Our property manager, Aliya, has been consistent in her responsiveness, professionalism and effectiveness in getting things sorted when we’ve needed help. Thank you for helping restore a little faith in estate agents!
Feedback is an invaluable reminder of the things that are important to our clients, George. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
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