Trusted Agent profile · Cheshire East
★★★★★
1,980 reviews across 2 platforms
6 Water Lane, Wilmslow, SK9 5AA, Cheshire East, SK9 5AA
Part of Savills, see every office.
Savills's office in Cheshire East, at 6 Water Lane, is rated 4.2 out of 5 across 1,980 reviews on two platforms, including 161 Google reviews rated 4.9.
Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.
5/5
TrustpilotStewart Chipchase at Savills
Stewart Chipchase was the estate agent involved in the sale of my flat.His advice as regards various lease issues that needed to be dealt with was the main reason my property sold very quickly(within 1 week)for the asking price when it was eventually put on the market. It was such a relief for me i Will grateful for every
1/5
TrustpilotBad bad bad
Good morning, Salam alekum.I sign contract with this company for appartment for rent for year me and wife , after I pay and sign it’s still more then 10 days I can’t enter the appartment they are playing and not serious NOT professional, I cancel my previous rent and pay fee’s and paying for days which I’m her still . For 10 days I get 4000 aed minus because of # SAVILLS Real Esatat .company .
We are sorry to hear of your experience and would like to find out more; could you provide the address of the property and further detail to socialmedia@savills.com so we can investigate please?
5/5
GoogleThe team at Savills Wilmslow made the sale and purchase very easy, they were a pleaseure to work with. Highly professional, great communication throughout the process and always availble to offer assistance and advise. Thank you Tamar and Sofia.
5/5
GoogleReally thorough and pragmatic approach taken by the lettings department. Specific shoutout to Adam, thank you for going the extra mile, putting up with our constant questions and making the whole process possible for us. It was a pleasure!
5/5
TrustpilotGreat team
Sandra and Ruaraidh were very professional and knew exactly the target market for our house; they generated a lot of interest in our property, leading to an offer after the first weekend of viewings - a great outcome!
Thank you so much for a lovely review, it was our pleasure to help and really happy you had the positive outcome you desired.Regards,Sandra & Ruaraidh
5/5
TrustpilotFantastic service from Matt Orchard at Savills
What fantastic service from Matt Orchard at Savills. The buying process was so easy from start to completion. Matt was easy to contact throughout, was extremely helpful and was genuinely interested in making the process as straightforward as possible.
Thank you so much for the feedback, its been a pleasure working with you and the vendor to sell/purchase such a delightful period house. I hope you will be very happy there and wish you all the very best. Matt
5/5
TrustpilotAlways excellent efficient run service…
Always excellent efficient run service for maintenance issues at my property in Wrecclesham.. As it is an old building there are certain issues that sometimes require the attendance by experts whether it be pest control or plumbing and heating and savilles have always treated me with consideration especially my direct contact Deanna Alddis… many thanks … kind regards Simon West
Thank you for taking the time to review our service, Simon - feedback is always incredibly helpful.I’m delighted that we continue to meet your expectations.
5/5
TrustpilotProperty management
I have been with Savills for many years. Over the past 6 years Gus Young has managed my property resulting in smooth and trouble free tenancies. I have had happy tenants while my property has been well maintained and kept in very good condition. I feel reassured knowing that any issues with the property will be efficiently and professionally resolved by Gus.
Thank you for taking the time to review our service, Anne - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotThank you Laura and team
I have enjoyed working with the lettings and management team at Savills as a landlord. Laura and team (Charlotte, Jordan and previously Mo'nique) have been consistently helpful, professional, well organised and proactive. Property management is complex and Laura and team's support made it much easier. I would recommend Savills based on my positive experience.
5/5
TrustpilotA Huge Thank You for 5 Star service!
We approached Mike and Francesca in December to register for rental properties and even in a market distorted by Covid, that was proving so challenging with very few properties that were suitable for us coming on to the market, by early January we had secured a great place with the space we needed and the location we wanted! Mike went over and above, his attention to our application was first class and we wouldn't have secured it without the critical line of communication he built up between us and the landlords and then latterly with the referencing team. This level of service has continued now that we have moved in, with any issues (and there are very few!) being attended to promptly. We would highly recommend Mike's and Savills service and can't thank them enough!
5/5
Trustpilothappy client
i was very impressed with the promptness of Georgina and her team,effectiveness and excellent attention for resolution of issues ,,and importantly for focussing on viewings until a suitable tenant was found.I am extremely happy with the service and happy that i switched from KF for exactly the opposite reasons.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotSavills Waterloo Lettings
I’ve dealt with Laura Bushell and Mark Fell in the Waterloo lettings office of Savills for several years now, and have always found them unfailingly helpful and knowledgeable. I wouldn’t hesitate to recommend using them either as a landlord or a tenant.
Thank you for your kind review. We hope to work with you again in the future.Regards,Laura and Mark
5/5
TrustpilotSavills have looked after my property…
Savills have looked after my property for 5 years before I took it back. The team were great from Richard and Ailsa to Sarah and Blake. They have always gone over and above to help me navigate being a landlady until I got back into my flat. I will miss their support and advice.
Thank you for taking the time to review our service, Dr. Hayward - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotExcellent all round
Alicia and her team are the best agents I have dealt with. They are detailed, caring, thorough and actually have some care for you as a client. It has been a pleasure dealign with them though the sale process.
Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best for the future.Regards,Alicia
5/5
TrustpilotAmar Ashton was extremely helpful…
Amar Ashton was extremely helpful during a very lengthy sales process. Amar did all that she could to resolve questions and support all parties move during a complex situation. She really made the difference for us in the move we made.
I am very grateful for your lovely review. I know that selling a home can be extremely stressful so I am glad I could help make the process that bit smoother.Regards,Amar
5/5
TrustpilotJames Eastaway from the Stamford branch…
James Eastaway from the Stamford branch of Savills provided exceptional levels of service.From arranging safe and secure visits to properties we were interested in all the way through the negotiation and sales process James was first class.Thank you James, you are a real asset to Savills estate agents.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotHelp when most needed
We recently were about to change over our tenants in early October. Unfortunately at end of September our apartment was flooded after a storm along with several others in our block. As an absentee landlord Savills really helped us with getting access, liaising with tenants and helping us with the freeholder for repairs
We are so pleased that everything worked out successfully for you, Neil. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotAlways great service.
I always find Sandy and the team at Savills to be incredibly helpful and a pleasure to deal with. All the team have a great deal of experience and really make the process go smoothly, and always help out in any way they can. 100% recommend.
Dear Emma, Thank you for the kind feedback, it has been a pleasure working with you over the years and hopefully everything goes well with the current tenancy.Regards,Sandy and the team
5/5
TrustpilotProperty Manager Experience
My experience throughout my one-year Savills mamanged tenancy at Television Centre has been nothing but professional and positive. Especially my property manager Lauren Sullivan has been incredibly fast to reply to any queries and assist with any issues that came up. Her tone was very friendly and I always felt taken care of. You will be in good hands.
3/5
Trustpilot[Resolved] They don't uphold their legal obligations.
Staff were really helpful at the beginning, giving us all the information we need to make a reservation. However, we ended up cancelling the reservation during a 14-day cooling off period. The development is 345 Park Place.This was over 45 days ago, and we still don't have our refund back! They simply don't uphold their legal obligations! Think a thousand times before engaging with Savills in any shape or form.--UPDATE: For full transparency, I have sent them further information about my case to the email they provided below on 14th of March 2023--UPDATE (moved the rating from 1 star to 3 stars)They did get in touch with me and established a direct connection between me and the builder, which resolved the problem quickly and I have received my refund.
Thank you for providing an update, we do apologise for the inconvenience you experienced, but we are happy to have been able to provide a resolution or you.
1/5
TrustpilotSavills is not a reliable company.
We decided to buy an apartment through Savills (Brighton). However, we were considered unreliable buyers; Savills refused to sell us the apartment, but they guaranteed the return of the deposit. More than two months have passed after their decision, but the deposit (£1000) has not been returned to us. We asked multiple times with no replies. We said we wanted to file a formal complaint; we have been ignored. So maybe it's not us, but that Savills is not a reliable company.P.S. And another important indicator of Savills’ attitude towards customers is Savills' responses to negative reviews. The responses are all the same, such as: «We are sorry to hear of your experience with us, and we would like to investigate. Please email further detail to _____________ so we can look into this». Therefore, the client is treated as an impersonal being, without them considering that they need to provide a personalised response and, perhaps, a response that states they would like to discuss and resolve the issue in a personal and professional manner. Therefore, employees of Savills, I recognize that you are obviously too busy to consider responses to annoying clients. I have tried every means to get in touch with you to resolve this, but I am getting nowhere.
We are keen to provide a resolution for you, but we do require more information - so please provide further detail to socialmedia@savills.com in order for us to proceed. Please let us know who you have been dealing with in Brighton, and the address of the property so we can investigate.
5/5
TrustpilotMillie Willsmer made the whole…
Millie Willsmer made the whole experience of selling a house as easy as possible and took away many of the stresses that can come with the process so that we could focus on the rest rest of life safe in the knowledge that we were in great hands. Personable, professional and someone we would highly recommend
5/5
TrustpilotNice and helpful
I really appreciate Jess Exley, who had helped me a lot during my flat hunting process. I intended to get a flat before arriving UK. Jess was patient enough to answer all my questions and provided useful information before I made my decision.
Thank you so much for your kind feedback! I know that moving can be very stressful so I am glad I was able to help. Regards,Jess
5/5
GoogleWilmslow branch All the staff were professional, friendly and helpful when I was looking to buy a property. It was the main reason I chose them when I wanted the same service for the sale of my property. Special thanks to Andrew and Sofia I Will definitely use them again They were always on hand to give advice and to give honest feedback. They managed our expectations to perfection, they used professional photography, which is the first impression buyers have, and I believe this is very important and it was priced to sell. House sold in 5 weeks and it was stress free from start to finish. Fantastic service.
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