Trusted Agent profile · Cheshire East
★★★★★
2,248 reviews across 2 platforms
32 Alderley Road, Wilmslow, SK9 1JX, Cheshire East, SK9 1JX
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Cheshire East, at 32 Alderley Road, is rated 3.8 out of 5 across 2,248 reviews on two platforms, including 242 Google reviews rated 4.9.
Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.
4/5
TrustpilotProperty Sale
Tom and his team were very helpful and kept me up to date with the progress of the sale of my house, would recommend their services
We appreciate your kind words and are glad to hear that you had a positive experience with Tom and his team. We strive to provide excellent customer service and are happy to know that our team met your expectations.
1/5
TrustpilotDealt with William Clayton upon…
Dealt with William Clayton upon vacating a property that had huge amounts of black mould all throughout. He argued back and forth when we tried to get our deposit back even though we left the property in perfect condition. We took videos before and after we left the property. Will never rent or buy a property with Prescot Reeds Rains again.
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotI strongly advise against using this…
I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.
Hi there,Sorry to read your review. We would like to look into this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleFreddie has provided professional service. He is friendly. Communication was prompt, thorough and always helpful. The entire process was with great experience. They were easy to contact and replied really quickly. Thank you so much for your service.
Thank you for your lovely review about Freddie and your experience with Reeds Rains, we hope you have settled in to your new home. Regards Mark & the team
5/5
TrustpilotWonderful! Really very helpful
You were really very helpful, listened & understood. Some agents just wanted to give a valuation without viewing our home and seriously undervalued what it was worth.The viewings were on time, you obviously know what you are doing as it sold in a week, quicker than we expected.All in all a very pleasant experience.Thanks, will recommend your professionalism to others.
1/5
TrustpilotReeds Rains (Wilmslow branch) - disorganised and lacking in customer focus
I acted for a family member who had received awful service as a tenant through Reeds Rains (Wilmslow). After signing their agreement and prior to moving in, Reeds Rains allowed the Landlord to remove the sofa and armchair from the Lounge - despite the apartment being let as 'fully furnished'! Therefore the tenants purchased a leather sofa for £749. This was then donated to the landlord upon vacating the apartment. Despite this obvious gain for the landlord, Lavinia Cachon for Reeds Rains Wilmslow then found every excuse to not return the deposit. 17 weeks after the agreed Check Out report, Lavinia sent to the ex-tenants an unsubstantiated quotation from the landlord claiming £1075 in redecorating costs!Due to Lavinia's poor dealing with the landlord, the deposit was held back beyond the miserly 3 months from vacating which is the expiration of any 'protection' through mydeposits. Mydeposits then refused to raise a dispute!Only finally resolved (mostly) by a 'cry of help' to Director level.
Hi Andy,Were very sorry to hear about the experience your family member received regarding the deposit. This is an issue that has been raised with our property maintenance team, as they deal with all deposits. Regarding the furnishing, a landlord is able to remove any item before move in. From what I understand about this situation is that Lavina emailed the tenant regarding a dispute in September 2023 but didn't receive a reply till Jan 2024 meaning the tenant was out of their period to raise a dispute through mydeposits. I'm not sure why this email wasn't replied to for 5 months but this did have a contributing factor as to why your family member wasn't entitled to their deposit back. Regards,Reeds Rains
5/5
GoogleWe sold my father's house through Reeds Rains. The process was not without difficulties but the staff made sure everything went smoothly in the end. As we live at the other end of the country RR had to handle everything. They also went above and beyond to arrange additional clearance and posting of personal items. Great service through a problematic and emotional period.
Thank you Celia, we got there in the end. I'm really pleased that we managed to secure a buyer and a successful completion for you. Customer feedback is really important to us, thanks for taking the time to leave your 5 star review. All the best to you and your family. Mark & the sales team
5/5
TrustpilotGreat experience
Alex has been super helpful and efficient when it came to negotiations. Thank you for helping us with buying our first property.
We are thrilled to hear about your positive experience. We appreciate your kind words about Alex's dedication and efficiency. We strive to make the home buying process as smooth as possible for our clients.
1/5
TrustpilotDiabolical service - Stockton/Middlesbrough
We requested an early tenancy termination with 6 months notice (to leave 2 months earlier than contracted due to buying a new build property). We have lived in the property for 7.5 years and never caused an issue. We are now less than 3 weeks away from moving and NOTHING has been done. Delays on responses from the agents for over 4-5 weeks at a time despite being chased, the house is still not up for relet online yet they are expecting us to be liable for all costs until another tenant occupies the property. The service has been nothing but abysmal. My garden is currently a hazard to both mine and my neighbours children due to a falling down fence in the garden which was reported over 4 MONTHS AGO!!! Again chased numerous times but nothing has been done. An ignition hob that hasn’t worked in the whole 7 years we’ve been here, damp in the bathroom for over a year yet the rent still went up last year given all these outstanding issues. Avoid renting from Reeds at all costs.
Hi Taylor,We're disappointed to read this review after as you say a longer term tenancy which as far as I can see has been on the whole successful. We're sorry you feel we have offered a service that has fallen short of what you expected. As you are aware, we had reached out to the landlord when we received your request to ask if you could break the contract. We do need to wait for consent to end a tenancy earlier than the fixed term and sometimes it can take a little while for the landlord to process what is involved and any costs they had not planned for. The maintenance team were reviewing the fence with you, your neighbour and the landlord in an attempt to determine ownership in advance of repairs being instructed. We will be in touch to follow up as I understand you have now left the property and dropped keys to branch.Regards,Reeds Rains
5/5
TrustpilotExcellent Service The staff at Reeds Rains Ormeau Road…
The staff at Reeds Rains Ormeau Road made selling my house an easy process Ryan who was the estate agent whom I was dealing with was my main point of contact and was always very friendly, approachable, pleasant to deal with and knowledgeable as was Grainne the main negotiator who gave me good advice when required who I dealt with over phone and kept me constantly updated throughout the transition of selling the property which was sale agreed within a matter of weeks. I can highly recommend them
5/5
TrustpilotSelling experience
Everything! I have used a few estate agents over the years and I would say, these are by far the best I have dealt with. The staff are very professional, approachable and very quick to reply to queries. David is an asset to the company, nothing is to much trouble, he is a very hard worker and yet still remains pleasant and approachable. I am a bit of a forgetful fruitcake, but they have managed to keep me on track and everything is going great. The girls I have spoken to have all been lovely. If I were to sell my house again ( which I am never going to) I would use Reeds Rains with no hesitations.
5/5
TrustpilotEvery person I have met and spoken too…
Every person I have met and spoken too have been so polite and helpful.I wish to thank Jeremy and Jack.regards Margaret Harris
We are thrilled to hear that you found our advice helpful and appreciated the updates. Your positive feedback is truly motivating for us.
5/5
TrustpilotThank you
Purchased a house through Reeds Rains Huddersfield, the staff have been excellent and responded to my queries efficiently. I would like to say a special thank you to Ronnie who went out of his way to make the process smoother and provided regular updates. Thank you all.
Thank you for the review! Feedback will be passed on to the branch :)
5/5
GoogleI contacted Reeds in regards to a property in Wilmslow. Isabella was able to show me around twice at short notice. She was very helpful throughout, provided me promptly with any information requested and followed up on any points I raised.
Luke, thank you for taking the time to leave your review about dealing with Reeds Rains, and Isabella. I hope we can help you secure a suitable property soon. Best wishes, Mark.
1/5
TrustpilotReally awful company to deal with
Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.
Hi JoannaI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
GoogleWe are so so grateful for the service provided by Olivia. She’s been amazing throughout. Super attentive and a great communicator. Thank you so much!
Thank you for your lovely review, and feedback, we really appreciate it. No doubt you're excited to get into your new home today, and we hope that you settle in soon.
5/5
TrustpilotREEDS RAINS RHYL
REEDS RAINS RHYLTom was very professional but down to earth and put you at ease. No pressure to list with them. Took property photos with a camera to get better photos than with a phone! Marketing was easy and sold following first viewing at full asking price! Kept updated by the team throughout. Highly recommended and would definitely use again! 10/10
5/5
TrustpilotCouldn’t of asked for anyone better…
Couldn’t of asked for anyone better then Abbie and Lorraine at Rotherham office from start to finish I have been in touch with them maybe every day in a week to get a update I completed my transfer over to one of their properties in a week From meeting Abbie on last Saturday at the property to look around I had a gut feeling I found my new home I told her my house was up for sale and didn’t want to pay other months rent and her and Lorraine made sure I didn’t have to by making sure I had my keys today (following Saturday)Would highly recommend this company
5/5
TrustpilotI had a great experience with Reeds…
I had a great experience with Reeds Rains. Simon and Kurtis were very informative and keep me updated through out the process.
We're so glad to hear you had a positive experience with our team. We appreciate your kind words about Simon and Kurtis.
5/5
GoogleWould highly recommend, the team especially Thom went above and beyond, very helpful through our process and a pleasure to deal with.
Thanks Grace, thank you for your feedback regarding our Lettings service and Thom. We hope you have settled in to your new home. Regards Mark
5/5
GoogleMark was great chasing down the solicitors and keeping us informed
Thank you Nik, really pleased for you both. Enjoy your new home. All the best, Mark.
5/5
GoogleMark, Emma and Isabella at Reeds Rains Wilmslow have been brilliant. Throughout the process of selling my property they have been proactive and clear at communicating updates and explaining the next steps. They were always available to chat and answer any questions. It was a very quick turnaround from valuation to sale as the team did a really efficient job of getting the property on the market and organising the viewings - and found a buyer within a week! Thanks for your help, Elliot
Elliot, thank your for your lovely review, and feedback. It's very much appreciated.
1/5
TrustpilotReeds Rain Blackpool - poor Customer Service and Liars
Reeds Rains Blackpool provide a shocking service to tenants/potential tenants. I viewed a property on Saturday and emailed after the viewing to say I was interested but needed the remnants of the previous tenant removing (including dirty pillows and shower gel) and some electrical things checking to confirm they all were in satisfactory working order. I expected at least an email to thank me for my interest but nothing so I called and left a message for the negotiator to call me back. No return call so I called again and was told by the other lettings person that the landlord had rejected my interest with no explanation available. The negotiator, Hannah, had left at this point. I left a message for her to call the following day and still no contact. I rang two more times and finally got to speak to her but she though being told no was satisfactory with no explanation. I said she was meant to negotiate with me and the landlord as without a tenant there is no let. I agreed to store the tat in the cellar and asked her to go back to the landlord. We then got cut off and I rang back and her colleague refused to transfer the call! I advised the Hannah was taking my details (again) and was going to speak to the landlord. She then put me on hold without warning and then came back to say that half an hour ago, the landlord had called to say that their friend was taking on the house. I left it here, but my partner called up today to show interest int he property and was told it was still available! So not only is the customer service atrocious, they are liars too! Avoid at all costs.
1/5
TrustpilotThis is not okay
This is not okay. Along with the horrendous service I got with moving in, the staff at Reeds Rains Liverpool were meant to organise a maintenance and clean for after I moved in. Last week, I received a text from the contractor and I asked if they could come on Friday. On Friday, nobody came. When I called them, they sent me to voicemail. When I reached out on Monday to ask what happened, the contractor explained that they were unwell. No bother, I asked them to come on Wednesday. After some texts and emails, I received no confirmation that they would be at my flat on Wednesday. In none of those correspondence did the contractor once say “Yes, I’ll be with you on Wednesday morning,”. Today, Wednesday morning, I woke up to missed calls and texts asking where I was. How was I meant to know they would come to me on Wednesday when they didn’t even confirm that at all? When I called the contractor, her attitude was horrible. She said, “Do you want to keep going over the fact that there’s been a communication breakdown or do you want to get a cleaning booked?” before also saying that Reeds Rains only told her about two repairs that needed to be done. This contrasts the higher number of repairs that needed to be done in the property report, one of which was my bathroom sink plunger not working so now my sink is a Petri dish and has been since the weekend. I called up Reeds Rains and spoke with Oliver who said, “We can either find a new contractor or you’re going to have to grin and bear it with these ones,”. I had asked to be called back yesterday by Reeds Rains and I wasn’t. I have asked to be called back today and, as of 3:30pm, I haven’t been. Overall, horrible service from a supposed “full service property management” company and its contractors.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains Wilmslow hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheshire East.
