Trusted Agent profile · Cheshire East
★★★★★
235 reviews across 2 platforms
3 Fountain Place, Poynton, SK12 1QX, Cheshire East, SK12 1QX
Gascoigne Halman's office in Cheshire East, at 3 Fountain Place, is rated 4.2 out of 5 across 235 reviews on two platforms, including 118 Google reviews rated 4.9.
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Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.
1/5
GoogleIt was clear the focus of the company was their own commission. Felt they were more concerned with the buyer who wasn’t their client. Would avoid if you want transparency.
Thank you for your feedback and I am sorry to hear about your experience. I would welcome the opportunity to discuss this with you directly. Please email myself, Joanne Macleod - joanne.macleod@gascoignehalman.co.uk or contact me on 01625 859888.
1/5
TrustpilotThey won’t return your deposit!
I had a very disappointing experience with Gascoigne Halman, particularly in how they handle tenant concerns versus landlord interests. From the very beginning of the tenancy, we raised multiple issues regarding lack of proper hot water and an inadequate boiler system. We repeatedly contacted the agency, explaining that the hot water was not functioning properly and that the system required constant manual adjustment just to get basic hot water. This not only caused inconvenience for a family with children but also significantly increased our electricity costs due to repeated heating cycles. Despite clear communication and follow-ups, no effective action was taken to resolve the issue. Now, at the end of the tenancy, instead of fairly assessing the situation, the agency has aligned entirely with the landlord and is attempting to make unreasonable deductions from our deposit, including claims that are not properly supported with evidence. It is particularly concerning that: • Longstanding maintenance issues (including hot water problems) were not addressed • Property condition issues such as damp were ignored during tenancy • Yet, at check-out, these are being indirectly used against the tenant This gives a clear impression that the agency prioritises landlords’ interests while failing to fairly represent or support tenants, even when legitimate concerns are raised during the tenancy. I would strongly advise prospective tenants to: • Document everything • Follow up in writing • Be cautious when dealing with deposit deductions Unfortunately, this experience has shown a lack of balance, accountability, and fairness in how tenant matters are handled.
5/5
GoogleJo and the team were first class ! Over 30 years since our last change of address and we needed all the help available - we got great support, assistance, and they were always ready to help. Viewings were well managed and each one was accompanied by one of the team.
5/5
GoogleI met with 3 local agents before committing to GH to sell my late father's property. All came across well, but we chose Joanne's (Mgr) firm because of her desire to take on the property and her considered thoughts on how to market it. The whole team are so professional, experienced and very customer focused which meant alot to me. From my first meeting with Joanne (Mgr) and thereafter with the rest of the team Meghan, Jo and Kate, it became very apparant that they work well together as a team, always there on the phone or in the office should I need to clarify anything. The viewings were done by Jo, Kate and Meghan and we were advised of each one and provided with feedback following the visit. Our chain had a couple of wobbles near the end and it was Kate that kept us updated and pushed the chain rather than our solicitor which we really appreciated. Highly recommend.
1/5
TrustpilotRogue landlord and rude agents.
unresponsive landlord took months to fix a shower and a cooker. throughout the winter months we had no heating and it took until February for the landlord to fix. they're trying to charge me £80 to defrost a freezer and £300 for plastering despite no damage (with photo evidence) being done. my landlord was beckhall properties whom have multiple properties listed with gascoigne Halman. if you Google this landlord you will see an MEN arricle...
5/5
GoogleWe can't rate Gascoigne Halman Poynton enough. To say that they went the extra mile to help us with our big move to Poynton is an understatement. Would highly recommend to anybody in the future. Thanks to all for helping us achieve our dream house move.
5/5
GoogleSold my property in Poynton in December. Joanne was excellent in providing support and the team worked tirelessly to get the sale through. Superb service, would highly recommened.
5/5
GoogleWe have just bought our house through Gascoigne Halman and we would rate them with more stars if we could. Kate and Joanna were so supportive through a very stressful moving day, and have checked in on us throughout the process. We would definitely recommend them
5/5
Trustpilot5 stars for David Madden!
David Madden is absolutely fantastic. He is incredibly knowledgeable, thorough and proactive. Thank you for the brilliant service, David!
5/5
GoogleWe just wanted to say a huge thank you to everyone at the Poynton office for all your help in facilitating such a smooth sale for us - It all went so well from valuation right through to the completion! Thank you!
5/5
GoogleUsing Gasgoinge halman was the right choice for selling my property, the girls were very helpful throughtout the whole process, particulary Meghan & her help with all our solicitor DC Law paperwork. We would have been lost without this help! We would highly recommend them to sell your property! DM
5/5
GoogleI would like to thank all the team at Gascoine Halmans for selling my property sooo quickly, it took only around 1 week to sell! I would also like to thank them for all their help, personable support and understanding throughout the whole process! I would also like to recommend DC Law Solicitors who were very efficient throughout! Thanks soooo much x
5/5
GoogleGH made the whole process of buying a pleasure. They were always reassuring in a stressful process and really friendly. I felt they took care of us as buyers and kept us informed all the time!
5/5
GoogleWe were helped out by the staff at Poynton with our purchase especially when our sale was delayed. All were professional and understanding. Thank you.
1/5
TrustpilotAwful management and communication
As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.
5/5
TrustpilotHighly recomment Gascoigne Halman in Macclesfield
After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.
5/5
GoogleHave recently sold our Bungalow with the help of Joanne and the team at Gasgoigne Halman in Poynton. We found their services to be very professional and efficient whilst also being friendly and approachable. Would not hesitate to use them again...
5/5
GoogleWe purchased a house in Poynton from Gascoigne Halman and the experience was excellent, we had several viewings of the property both before and after we offered to buy and were always accommodated with their time. Jo and Kate helped to move the purchase along when the chain got a little stuck and we were treated with respect and kindness throughout, thank you
5/5
GoogleWe have been very happy from start to finish on our journey selling our house with Gascoigne. Every member of the team has gone over and above in helping us. There has always been friendly and reassuring voice on the end of the line when we’ve contacted them. We confidently give them our full recommendation!
5/5
GoogleJo and her team at the Poynton branch were faultless when it came to our sale. Nothing was too much trouble and they are all lovely to deal with on the phone, via email and in person. I would really recommend them and if we ever chose to move again in the future Gascoign Halman would be out 1st choice.
1/5
TrustpilotNegligent - Do not rent from them
My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.
1/5
TrustpilotI would give less stars if possible
I would give less stars if possible During the tenancy it started already. the garage door fell down TWICE. and it took them 10 months to fix. Only when i started to not pay the full rent they started acting fixing it 2 months before we needed to leave the premisis Altough they make a check in and check out report they dont look at it. Claiming ridiculous amounts of money for things that where already like that before we moved in as visible on the checkin report. We've been waiting for 2months now to get our deposit back and they keep answering once every 3weeks if we're lucky and if they read our 10emails every 3 weeks to remind them
5/5
GoogleWe have recently bought a property through Gascoigne Halman. The whole team were friendly, helpful and professional. They definitely made the process easier for us. Thank you.
5/5
GoogleSelling a house is quite daunting and choosing the right estate agent is very important, we were so pleased we had chosen Gascoigne Halman. From the first meeting right through the whole selling process they have been fantastic, really good communication and have made the whole experience a lot easier for us. We would definitely recommend and use again in the future. Thank you so much to the whole team.
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Tell us what you need and we'll put you in touch. Gascoigne Halman Poynton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheshire East.
