Bridgfords Alsager reviews

★★★★★ 1/5

Trustpilot

Caused damage to my property.. crooks. AVOID

Please read the negative reviews and DO NOT use this estate agents. Since starting the sale process of my property with bridgfords there has been little to no communication until the last 2 weeks when I made a complaint. They erected a sign outside my home, attaching it to the brickwork without my knowledge or permission. The sign was not properly fixed to my home and it fell onto my car causing damage. Bridgfords call this a ‘natural disaster’ completely shirking any responsibility. If moving house wasn’t stressful enough I now have to submit an application to small claims court against them to recover the costs of my damaged car. There’s good reason for the volume of negative reviews for this company and I wish I had done more research before choosing bridgfords. Avoid at all costs & find a reliable and cheaper estate agent. I recommend strike, they’re the cheapest and best to deal with.

Adele · 26 January 2022

★★★★★ 1/5

Trustpilot

So Unprofessional!

Never have I dealt with such an unprofessional company!

Valerie · 24 November 2025

★★★★★ 1/5

Trustpilot

Terrible service cannot recommend them…

Terrible service cannot recommend them any less for their york branch. Terrible to deal with, no interest in helping tenants who have been locked out of their building. Had to stay with friends for several nights and they still haven’t helped us. Utterly ridiculous will be taking this complaint further and claiming rent back as this is insane. AVOID AVOID AVOID even if there are no other properties because of the housing crisis I recommend avoiding them and waiting for somewhere else half decent. I would leave 0 stars 1 is far too generous

Oliver · 16 January 2022

★★★★★ 1/5

Trustpilot

If one could give no star.

If one could give no star.. Trust them to advertise what they cannot offer. We got a falsely advertised service.. Exaggerated pictures of the house and when we complained, we were told rent will be increase and then we moved out.. the threat continued to "release deposit to the landlord and draw a line under it".. No one reads your emails about any complaint...As my complaints were not addressed at all..Would never use them again or recommend to friends and family..

Rose · 11 January 2022

★★★★★ 1/5

Trustpilot

Absolute Joke!

Absolute Joke!Me and my boyfriend went for a viewing and made it very clear that we are NOT interested in a leasehold property (especially if its a house). We went to see the property to be told that it was a freehold. Everything seemed perfect so we went ahead and SOLD HALF of our assets in stocks and crypto to then be told that the Estate Agent didn't double check and the property was actually a leashold. Due to this mistake I lost a good couple of grand of profits. Check your facts especially if you know that we were NOT interested in a leasehold, we made this clear multiple of times to be ignored! A waste of time, money and energy.

Kamila · 13 December 2021

★★★★★ 1/5

Trustpilot

Bridgeford's Estate Agents in Poynton

Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).

Suz · 1 December 2021

★★★★★ 1/5

Trustpilot

Comical agency who take no responsibility for their actions

I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.

Joshua · 30 November 2021

★★★★★ 1/5

Trustpilot

Viewing inefficiency

Rang Crewe branch to request viewing: left voicemail and sent email to same effect. 24 working hours later, no response. Rang again to get v/mail. Maybe this is unrepresentative experience... or maybe their staff are failing timefully to respond to buyers.This inefficiency is precisely what angers sellers, who may lose sales because potential buyers view, and offer, on rival properties they are considering with other agents.I would expect all calls and emails are responded to within 24 working hours - and that agents explicitly undertake to do this. If their staffing is affected by illness they need to state on auto email reply/v/mail that they regret their response may be slower than normal and when they *will* respond ('within 48 hours', etc).

Marcus · 26 October 2021

★★★★★ 5/5

Trustpilot

Spoke to Tom about renting a flat

Spoke to Tom about renting a flat, he replies fast and communicates well !He’s an absolute star ! ⭐️

Elliehope · 25 April 2023

★★★★★ 1/5

Trustpilot

Zero focus on the customer

Zero focus on the customer. Just find somebody else, particularly if you are a landlord letting a property. The applicant vetting process they do isn't fit for purpose and I was left with an "approved" applicant who should never have passed any reasonable vetting process and consequent rent arrears. I asked to speak to their CEO seven times and all I eventually got was a letter saying he would not be calling me. They just aren't bothered.

JP · 16 March 2022

★★★★★ 1/5

Trustpilot

No show

We arranged for Jonathon, the manager, from the Swinton branch to come out and value our property for rent & sale. We agreed a time to meet at the property as we don’t live there anymore and Jonathan didn’t show up. Called 3 times and no one answered. Rude and no respect for anyone else’s time.

Charlotte · 12 January 2024

★★★★★ 5/5

Trustpilot

Gregg Cameron from Brigfords Newcastle…

Gregg Cameron from Brigfords Newcastle is super helpful, efficient and always resolves any issues regarding the tenant or any issues I have with our flat. I cannot compliment him enough. I am extremely happy with the service he provides.

Lloydy · 3 October 2019

★★★★★ 5/5

Trustpilot

Ellie and Joe were very helpful and…

Ellie and Joe were very helpful and made the process of buying my first home easy, quick and straightforward! Would recommend both Estate Agents for anyone looking to purchase :) Thanks so much!!

Customer · 8 May 2021

★★★★★ 1/5

Trustpilot

Worst estate agents

If I could give 0 stars I would, the lettings department at. Bridgfords Gosforth are awful. We used to rent a property that was managed by them a few years ago and that experience was awful. But recently I had seen a property that looked good and I thought I would try even though it was managed by them.Biggest mistake, rang up to arrange a viewing only to be told that they were taking it off the market until the tenant had vacated. They said they would contact when they were doing viewings, one week later I saw that the property had been let! I rang them to discover that someone had taken the property. I said that we had not even had a viewing but they said the person had offered the money. I said that was not even given as an option to me. She then couldn’t even explain the rules about when a property can be viewed. They are useless.

Eleanor · 25 June 2021

★★★★★ 1/5

Trustpilot

Disgusting behavior from the people in…

Disgusting behavior from the people in this branch. So unprofessional. DO NOT USE THEM.

Mrs · 2 September 2025

★★★★★ 1/5

Trustpilot

Really appaling level of service as a…

Really appaling level of service as a tenant - wrongly accused us of being in arrears three times in 12 months and tried to take £1150 from our deposit. No apology, sometimes just didn't reply to messages and treated us as if we were trying to swindle them! Matthew Healey particularly condescending and bad customer service. I would say to avoid this company at all costs - you'll regret going with them because once they've got your money they won't care.

Joe · 5 May 2021

★★★★★ 5/5

Trustpilot

Bridgfords Bamber Bridge

If you want to sell your property quickly be well updated, able to call them at anytime for updates and advise, get lots of potential buyers through the door and liaise with an enthusiastic and very polite team, then this is your estate agent. They have hands down out performed my expectations so far. We have marketed with another estate agent who to be fair have been completely out performed by this team in all aspects. Well done so far Bridgfords Bamber Bridge, hopefully soon to complete, and you will be receiving your well earned fees.

Shaun · 4 May 2021

★★★★★ 1/5

Trustpilot

Beyond awful

It is difficult to know where to start to detail the poor service, appalling communication and general incompetence, arrogance and rudeness of the ‘Senior Executive Branch Manager’. From our very first interaction with him he has proven himself to be unable to actually listen to what you are asking. This company booked 5 viewings on our property without letting us know that there was more than one and that was just the start of the terrible communication. Continued with not actually telling us our buyer was in a chain (we will never know if this was an oversight or deliberate) and ended up in the agent cutting all communication and contact with both us and our buyers when we were left with no option but to communicate directly so as to not allow the whole thing to collapse the day before exchange because the agent ceased to facilitate communication and went home early. Glen took a difficult and stressful situation and antagonised it with rude and somewhat aggressive and provocative behaviours. I knew Bridgfords had a poor reputation, more fool me for ignoring that and giving them the benefit of the doubt.

Holly · 12 March 2021

★★★★★ 1/5

Trustpilot

Deeply unethical letting agent

Deeply unethical letting agent, even by industry standards. During our tenancy we maintained the property to a high standard and did not miss a single payment during a three year period. Whenever an issue arose with the house (inc. but not limited to broken boilers, faulty fixtures and broken utilities) they would delay as long as feasibly possible on behalf of the landlord, leaving us without equipment we were paying for. Upon leaving the property, they (and by extension their holding company Countrywide) arbitrarily raised a number of questionable charges against us at exorbitant rates and did not adjust charges when we proved a number of them unfounded. We are currently in the process of disputing the charges with a third party and their conduct continues to be unprofessional, as they delayed official response until the latest possible juncture.In my experience all letting agents will provide their own frustrations, but this company is not to be trusted.

Jack · 8 March 2021

★★★★★ 1/5

Trustpilot

Bridgfords Alsager Branch - absolutely awful! Do not use!

Bridgfords is an absolutely awful estate agency. I would not recommended. The branch in Alsager (ST7) is never open, never returns telephone calls to book viewings, you have to leave a message on an answer machine but they never ever call you back. In the end, after waiting weeks for them to book a viewing on a property I ended up putting a note through the house that was up for sale addressed to the vendor saying I was interested but couldn’t get through to Bridgfords . The vendor telephoned me that day and said Bridgfords had never contacted her about me wanting to view the house. I am now purchasing this house, I was a serious buyer - they just don’t care. They have never returned my calls throughout the sale, they weren’t even bothered when I was trying to contact them to put an offer in on the house! Maybe they had somebody else lined up for it, maybe a friend of the estate agents, to this day I do not know! Poor customer services, do not sell your house with them. They just want the commission but don’t provide a service to warrant it. Terrible, terrible service.

Gareth · 5 March 2021

★★★★★ 1/5

Trustpilot

Gross greed/incompetence

If I could give this business zero stars, I would. Poor customer service, blatant lies about the flat being refurbished and an astronomically slow response time in getting issues in the flat fixed. The flat we were moved into that was promised to be refurbished before moving in but it was in a completely disgusting state. Taking advantage of the covid situation by not letting us physically look around the flat prior to moving in and only providing a video tour. The flat was barely cleaned, there was missing lightbulbs, decayed furniture, mould and pigeon faeces covering balcony. How does a letting agent let all these problems slip through the net? Its either greed to get tenants in ASAP or just gross incompetence. I honestly don't know which is worse.To top this all off Bridgford knowingly let us move into a flat with dangerous electricity. Without us alerting them to the problem they'd have never fixed this. Just absolutely disgusting service. Don't use these conmen if you're a tenant because you blatantly dont matter to them, its just about taking your rent and deposit.I implore anybody to avoid them at all cost.

Ben · 24 February 2021

★★★★★ 1/5

Trustpilot

I rated one star as couldn't write comments with ZERO stars

I rated one star as couldn't write a review with zero stars. Terrible service! E mailed to say I had an interest in a property...no reply! Rang agent to say I'd had no reply, got an apology they hadn't got around to my email. I was the first person to express an interest in a rental property. I was told I'd get a video of the property...Guess what still waiting. Arranged a viewing for Saturday at 1:30pm. Got a call from agent Saturday morning, very flippant, ah sorry your viewing will have to be cancelled. Why I asked, because someone has secured a let! I asked why could I not have been contacted to ask if I wanted to view the property before Saturday as I expressed an interest first. Apparently it's not their job. I then got attitude and pretty much was made to feel it was MY fault because I'd arranged the viewing for Saturday...absolute disgrace!

Louise · 6 February 2021

★★★★★ 1/5

Trustpilot

We have rented a lovely apartment…

We have rented a lovely apartment through the tynemouth branch and the staff we really good and everything went smoothly and we r really happy with that. However the agent asked if he could pass my number to an agent to discuss energy suppliers. Foolishly we said yes. We were telephoned twice and each time said we had decided to go through British Gas and never thought anything more about it. A few weeks later I had a text from SSE saying my gas and electric bill needed paying. Then received a letter from British Gas saying they were sorry we decided to switch energy supply ( we hadn’t) rang SSE and after many hours of stress telling them I hadn’t switched to SSE( awful company to deal with they never ring back when they say they will) it turns out that the agent who rang us had switched our energy supplier even tho we said we didn’t want to. This has caused us so much stress and hassle and I am really very upset. We are still trying to sort.

Lesley · 3 February 2021

★★★★★ 1/5

Trustpilot

Brigfords Blackburn Branch - AVOID!!!

Brigfords can certainly talk the talk, but as soon as your agreement is signed and your money is locked in, you can kiss goodbye to any shred of good customer service. They caused us nothing but stress throughout the sale of our property. We found ourselves constantly chasing them for information, and worst of all, concocted a story to place blame on our buyers for the delay in our sale, which we later found out was due to their own incompetency! Important information was withheld from us that threatened the sale of our property. They couldn't even stick to the price they agreed for their services from word go. Absolute shambles of a company who should be disgusted!

Matthew · 13 January 2021