Trusted Agent profile
★★★★★
454 reviews across 2 platforms
8 Crewe Road, Alsager, ST7 2ES, Cheshire East ST7 2ES
Bridgfords's Cheshire East office at 8 Crewe Road is rated 2.1 out of 5 across 454 reviews on two platforms. The 452 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.
5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
5/5
TrustpilotA lady named Lisa (Bamber Bridge…
A lady named Lisa (Bamber Bridge Branch) could not have been more helpful going that extra mile to help us look for a rental property for our parents. Thank you Lisa. I hope she gets the recognition she deserves.
5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
1/5
TrustpilotTotal lack of communication
Total lack of communication. Not responding to emails or phone calls.
1/5
TrustpilotAppalling service and very…
Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.
1/5
TrustpilotSadly I won’t go into details but had a…
Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,
4/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.
1/5
TrustpilotI was interested in a bungalow showing…
I was interested in a bungalow showing Bridgfords Northallerton Branch as the agents.Two weeks of daily phone calls brought the same recorded voice, "All our agents are busy, leave etc., etc.," which I did - NOTHING - No response of any kind.Send a detailed message on their query form, result- NOTHING.If I was a Seller, and not a Buyer, I would, after reading results on Trust Pilot, never,ever, use them.I am still interested in this bungalow, but, apart from going to the people directly, I can only wish them luck in EVER selling through Bridgfords, unless this is already sold, and they are "too busy" to mark this property as so!Very disappointed, as I registered with them and still never heard anything.The saga continues.....
1/5
TrustpilotHappy to waste your time
Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.
5/5
TrustpilotGreat experience with Luke Squirrel
I had a really smooth experience with Bridgfords and this is all thanks to Luke Squirrel, the lettings negotiator who helped me through the process. He was e totally helpful with accurate information and timely response. Thank you Luke !
1/5
TrustpilotAvoid this company at all costs
This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.
1/5
TrustpilotThe worst experience I have ever had…
The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.
1/5
TrustpilotAvoid this agency by all means
Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.
1/5
TrustpilotWorst renting experience in our lives.
Worst experience we’ve ever had as tenants. We rent a property from Bridgfords lettings Durham Branch. We’ve rented property for many years but have never been in this situation before. We’ve been living without hot running water for months now (comes out the tap like ice). The boiler stopped working in December. Bridgfords sent out an engineer who got the central heating working but couldn’t get the hot water to work. The engineer told Bridgfords that the boiler needs replacing. They still haven’t replaced it. To top it all, they’ve been deceptive in the emails they’ve sent, stating in February that they’d contacted an engineer to fit the boiler and that we should “look out for our phone ringing” only to be now told that they’re “waiting for a cheque to clear”.I can only think the 2.5 stars is because shortly after moving in they badger you with emails to give them a Trustpilot review before you’ve had a chance to see their true colours. Appalling, not worth 1 star.
5/5
TrustpilotExcellent service throughout the whole…
Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend
5/5
TrustpilotFirst home - couldn't have done it without them!
I recently bought my first home and couldn't have done it without the help of Chloe, Ryan and Gemma. They offered their support from start to finish and always explained what was happening. They were always there to talk and would reply to emails quickly. They really eased the stress of moving into a new home. I will definitely be using them again in the future and will be recommending them to family and friends who move within the area. Thanks so much to the whole team at Bridgfords x
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Cheshire East office has 454 reviews across two platforms: 2 on Yell, 452 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bridgfords Alsager is rated 2.1 out of 5 across all 454 reviews, checked 9 October 2026.
Bridgfords Alsager, 8 Crewe Road, Alsager, ST7 2ES, Cheshire East ST7 2ES.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
