Chancellors reviews

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ?THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL.There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 24 July 2020

★★★★★ 5/5

Google

Callum is a delight to work with. He is a great communicator, hard working, diligent in his role and always puts the seller/buyer at the forefront of decision making. He kept us updated and reassured throughout the process and was available to offer advice whenever needed.

Kitty · 21 April 2024

★★★★★ 5/5

Google

Ibrahim was extremely helpful in guiding us through the process of renting our new place in Chesham. He listened to all our needs and found us the perfect property. He went above and beyond, we are very grateful and looking forward to our move.

Niamh · 21 May 2024

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Google

Nick and his team certainly went above and beyond! A very patient and personable service throughout proceedings. I was kept informed of viewings and marketing updates as well as supporting my nerves through (an efficient) marketing to achievement of sale process in 7 weeks . Well done Nick and the team ! Much appreciated !! 12 stars at least! :)

Charlotte · 30 April 2023

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Google

My one bed Apartment had been on the market in Chesham since May with two agents in Chesham who really made no progress in letting it. Henry moved from the Aylesbury office to the Chesham office and within a week of his move located a professional tenant and let it at full market rent. The lady loves the flat and I am very pleased with the outcome. Henry got the deal over the line and kept me regularly informed of progress. Well done Henry for your first deal at Chesham!

Hugh · 3 November 2024

★★★★★ 5/5

Google

We initially bought through Chancellors with Nick back in 2016 and we were really pleased with the service we received from Nick and the team. That led to our decision to sell with Chancellors this time round. Nick was really helpful and supportive with our sale. The team were fantastic in building interest in our property and ensuring we sold quickly.

Tamar · 11 January 2023

★★★★★ 5/5

Google

I've used Chancellors for many years and they have never let me down. I would recommend there for both their letting service and management.

Gordon · 22 May 2026

★★★★★ 5/5

Google

I’ve used Chesham Chancellors for years and always deal with Henry, he’s super reliable and always gets the job done well. He’s thorough and delivers on what he says. Highly recommend.

Alicia · 30 March 2026

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Google

Nick and Callum did a great job selling our home. We followed their advice on pricing and listed 10% higher than other Estate Agents had advised - which was achieved! The process was extremely smooth and the Chancellor's team were always communicating with us and reassuring.

VT · 13 November 2025

★★★★★ 5/5

Google

I opted for Chancellors initially because of good impressions during the initial home inspection / valuation discussion, where they could see the good qualities through the somewhat 'fix-up' state of the property and were very friendly and honest about likely outcomes. This is the first property I have ever sold and the process was easy, the team were very helpful and available for calls or to answer emails whenever I needed. We matched with some ideal local buyers and managed to exchange without any complications. Not to mention they had also sold a number of properties on the same street during the same period, which gave me a boost in confidence. I would recommend Chancellors, friendly and realistic, great communication, and achieved a price I was very happy with.

Time · 27 September 2024

★★★★★ 1/5

Google

Horrific estate agents who lie and lie to try and get buisness. They booked a viewing for our property for 1pm and cancelled it without informing us. We left the house with the dogs for the viewing (which did not happen) and tried and failed to contact ANYONE at the office to try and understand why no one showed up for the viewing. We have wasted 5 hours of our Saturday getting the house ready to be viewed for the viewing to be cancelled by chancellors (not the potential buyer) at the last moment with no communication.

Harriet · 25 September 2024

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

Richard Kindred has been very helpful with the purchase of a property, he understands the buyer and seller and knows their limits and has both sides interests in mind, this I think really facilitated a positive result. I would recommend Chancellors - Chesham on this basis.

Shani · 30 November 2023

★★★★★ 5/5

Google

We are very happy with Chancellor's handling of our house sale. They organised a load of house viewings while we were away which resulted in multiple offers above asking price. Their communication throughout the sale process has been very good too. Thanks to Nick and his team!

Chris · 4 November 2023

★★★★★ 5/5

Google

Great service and very helpful throgh the sale of the house. Nicholas Richmond has been amazing and very helpful with this sale. 100% recommend

Claire · 15 December 2024

★★★★★ 5/5

Google

Excellent experience, very professional service. Nicholas and Rchard were in particular (Chesham office) managed the complete process of purchase and helped to get multiple viewings when required. I felt looked after as a customer. I am happy and would thoroughly recommend.

Ashok · 20 February 2024

★★★★★ 5/5

Google

Even though I didn't find the right property for me, Ibrahim Riaz was attentive, helpful and very hard working. He went above and beyond to try and find me the right place.

Mia · 4 August 2024

★★★★★ 5/5

Facebook

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Mhlekezi · 2 September 2023