Trusted Agent profile · Chesham
★★★★★
523 reviews across 2 platforms
64 The Broadway, Chesham, HP5 1EG, HP5 1EG
Part of Chancellors, see every office.
Chancellors's office in Chesham, at 64 The Broadway, is rated 4.6 out of 5 across 523 reviews on two platforms, including 358 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chancellors Chesham New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chesham.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways quick and effective in…
Always quick and effective in addressing and solving problems
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleI rented recently with Chancellors. It seems there are some fake reviews here. But the lettings reviews are 100% correct. They are nice when it suits them eg whilst selling a place. Renting from them was an absolute nightmare. The lettings team are lying constantly, played the same game by whitholding my deposit even though the landlord had said it was fine and to allow me to have the deposit back. On top of that, the check in and out inventry, don't use them. They are not legit and have a deal with them. They will try their best to keep back the deposit. And will want their own cleaner to do the job, if you refuse they will be looking for any fault or create a fault. I would strongly suggest if you rent, go else where! These people are liars, especially the ladies in the lettings department. I will never use them again and will ensure all my friends and family go else where going forward.NegativeResponsiveness, Professionalism, Value
Good Morning, we are sorry to read of your issue. Please contact me on directly on jennifer.dowden@chancellors.co.uk. I will be happy to help and look into the matter for you. Many Thanks, Jennifer.
5/5
GooglePurchased a property through Chancellors Chesham. Excellent service from Nick, Callum and Daniel. They were all helpful and friendly and made the whole process very straight forward, also allowing access for contractor visits, which was extremely helpful! Thank you 🙂 …
Thank you Joanna for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe are a family of 4 with 2 young kids moved into Chesham recently through Mithu Gurupan from Chancellors. I was very impressed with his professionalism, listened to our needs and very adaptive. We had challenges in securing the property but made sure all parties were well informed and made sure the deal went through promptly.
Hi Karthik, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe bought a flat through Chancellors - Chesham Branch last December. After fairly average viewings with previous agents it was refreshing to get professional service from them. Right through the buying process Alan kept us informed on a regular basis and did everything he could to help move the sale along. Which completed just before Christmas in very short time. When I come to sell they'll be the first agents I call.
5/5
GoogleBrilliant service from Ibrahim and the lettings team
Hi Saiqa, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
5/5
GoogleChancellors Chesham provided a service that many others aspire to achieve. Nick's team are always caring and on the ball. They provide a personal service and no matter how busy they are always make time for the client. Charlotte was our principle negotiator dealing with our house purchase, her professionalism is faultless and always dealt with stressful issues with a smile. We sincerely Thank you Richard & Hilary Baker
5/5
GoogleDanielle was really helpful and always answered any questions or queries i had in detail.
Hi Lauren, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
GoogleBuying our first property: We were in London,and were looking for a house in Chesham. As it's a long way to get to Chesham,Alan was very well organised,by booking as many viewings as possible in one go,good listening skills,attention to details,and his communication skills was amazing!Updated us on the buying process regularly,always available for any questions. Alan was very helpful.The process was fast and efficient.Happy to do business with Chancellors!
1/5
GoogleChancellors don’t even deserve 1star very unprofessional we have been lived 2years in 21 pond park road since June 2017 and we moved out 1st June 2019 we paid rent on time every month and also we paid deposit which we suppose to get back end of tenancy it’s been 7weeks when I call chancellors they blame landlord delaying when I call landlord she blame chancellors is delaying that’s how they playing game chancellors don’t help tenants at all and I hired professional cleaning whole house clean garden washed carpet painted whole house for landlord she is still making £200 false claim after 6weeks for washing machine not clean and keys broken in windows locks keys it’s never mentioned in check report keys was already broken in locks and rusted when we moved in 2017 when she want some work done she talk very sweet
Hi Gurpreet, thank you for taking the time to leave a review, we are however, disappointed that you have felt cause to rate us only one star. So that we can take steps towards putting this right, please could you contact us at customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleNick and the team at Chancellors in Chesham - great bunch! - Ever since we got our market appraisal done Nick had kept in touch and so when we decided to sell there was only one choice - we went to the market but were underwhelmed by the others. Nick has huge knowledge of his patch and we felt very comfortable with his advice. Definitely a 2% service :)
5/5
GoogleThanks Chancellors. 3 flats let in just a few weeks. I should have stuck with you after the fab tenant you found us in the past. I then tried other agents with poor results, so I will stick with you guys from now on. Special thanks to Ciara and Grace for all their patience with my particular requirements in setting up the contracts. Thank You Bryan Harris
5/5
GoogleVery friendly and professional staff!
Thank you, Marius! We're thrilled to hear that you had a positive experience with our friendly and professional team. Your satisfaction is our priority, and we appreciate your kind words!
5/5
GoogleGreat experience, Nick and Callum, and all the guys in the Chesham office, were great. Wouldn't hesitate to recommend to friends or family.
Thank you, Emma! We're thrilled to hear you had a great experience with Nick, Callum, and the team at our Chesham office. Your recommendation means a lot to us, and we look forward to assisting you and your friends or family in the future!
5/5
TrustpilotWas very approachable atanytime and was…
Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.
5/5
GoogleAn outstanding team, throughout my entire rental search Benjamin has been clear and concise at every stage, a real asset to the team!PositiveResponsiveness
Thank you Natascha for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe have just completed the purchase of our 1st house in Chesham and Chancellors provided excellent service throughout the process. Daniel Hemsley is an excellent asset to the business; he is professional, friendly and very helpful. When our exchange got delayed Daniel was able to give us details on delay reason before our solicitors managed to establish that. Daniel is definitely a go to person at Chancellors!!!
1/5
GoogleSo useless and unprofessional, they have made mine and my partners first time renting a horrific experience, been lied too on many occasions by all staff at the branch, they are a joke to get hold of and will only contact you when it suits them, after many attempts of contacting the Chesham Chancellors branch and speaking with there main offices we were told that the person we were trying to contact never exsisted? Was told to call someone else who still never answered the phone or got back to us, she would call us back for about 2 seconds then hang up to create the illusion that they had been trying to get in touch with us, after she was trying to resolve a situation for us and came round to inspect the property she said everything was fine and would speak to the landlord about our issue, many phone calls after this due to her late response and lies we had a month to find somewhere else to go from false accusations from a neighbour who has been terrorising us since we moved into the property and a lot of personal family issues. Chancellors did nothing to help us what so ever all they did was put words in our mouths and ignore us constantly. I would never use chancellors again, If I could give them 0 stars then I definitely would. Letting’s manager is a complete joke.
Hi Mia, thank you for taking the time to write a review, I am sorry to hear of your negative experience. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
1/5
GoogleStaff lied multiple times about the property we were moving into. This includes the agreed price with the landlord. The keys were late on move in day and they tried asking us to move in the next day. Specific details we asked about they lied about too. Everything about this branch is unprofessional and I would not go through chancellors or recommend them to friend. I called this morning to ask for some simple information and they said they would call me right back, no one had called me back. They appear to have no respect for people. Don't be mislead by my rating. I would give them 0/5 if possible.
Hi Reggie, thank you for taking the time to write a review, we are however, disappointed that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
5/5
GoogleAfter a lacklustre experience with another estate agent, we decided to use Chancellors to take on the challenge. From the very start, both Nick and Bonnie were professional, engaged and 'on the ball'. The result...a sale that we've just completed on. A key skillset is their knowledge of the local market, and their vast book of prospects. A 100% positive experience for us. Thanks guys!
5/5
GoogleWe recently bought a property through Chancellors in Chesham and our experience was very well handled by Alec Worrall who gave us all the information, was very helpful, patient and polite and went out his way to make it all possible. i would definitely recommend Alec or Chesham and their staff for buying property as they friendly helpful and provide an excellent service. Narendra and Sheela
5/5
GoogleWe have recently purchased a property through Chancellors and Alan Dempsey was excellent from start to finish. He took time to find out exactly what we were looking for and provided an excellent service throughout the process. Rob Packham who looked after us from offer through to exchange was excellent, very patient and a pleasure to deal with. I cannot recommend this agent enough! Thank you
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Tell us what you need and we'll put you in touch. Chancellors Chesham New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chesham.
