Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot helpful at all!!
Not helpful at all!!! Worse service ever!!We are without hot and warm water as the boiler is old and need to be replaced, i have asked to come to fix the problem urgently as we can’t shower and they were very slow in replying, i have to call several times and they were not helpful at all.the person in charge of our appartment is on holiday and every timeI call themI speak with a different person , not even updated on the situation. They said to call directly the people who are going to do the job, i called themalthough Hamptons shoulddo it and they said the first appointment availableIs next monday, can you believe it? And to call backhamptonsto speed the process, i called back hamptons and they said to call the company….a nightmare!!!! Useless!!!!
Chiara · 17 November 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 4/5
TrustpilotGreat Property Manager support at Hamptons
Gemma Ward is our Property Manager for one of the properties that we let through Hamptons. Gemma continues to provide excellent service and support to both us and our tenants. Gemma is always fast, efficient and a very good communicator - all essential requirements.Thank you Gemma for all of your great support in 2022 and look forward to working with you in 2023!
Mark · 20 December 2022
★★★★★ 5/5
TrustpilotKind support
I've had to take over responsibility for the property since my husband died in January. Nick Summerfield has been both sympathetic as well as efficient in reporting problems, and getting them sorted. He gets 5 stars but the accounting department of Hamptons gets 4.
Mary · 26 April 2024
★★★★★ 5/5
TrustpilotMillie and Clapham
Millie and the team in the Clapham Office have been a huge support through selling my home. Their advice and marketing was superb; Millie kept me calm if there were any problems along the way. She was wonderful, positive and a pleasure to work with. She ensured I was updated regularly until we completed. Thank you
Suzi · 21 July 2023
★★★★★ 5/5
TrustpilotBath property management
Melanie has been looking after management of our house in Bath since the start of the year. She deals with any issues as they arise, efficiently and smoothly, keeping me in the loop as and when needed. She has made the whole process hassle free for us, and I have comfort knowing that the management is in safe hands. It's a great service, thanks Melanie.
Neil · 23 September 2022
★★★★★ 5/5
TrustpilotWe have Rented through Hamptons for the…
We have Rented through Hamptons for the last 3 years. My husband and I have always dealt with David Whiting who is the senior property manager. He is excellent! No problem too big or too small. Always friendly and chatty and always deals with any issues we have very quickly we are just hoping he stays there for a while yet! Great service!
Sarah · 6 December 2022
★★★★★ 5/5
TrustpilotBig thanks to Ross at Hamptons…
Big thanks to Ross at Hamptons Godalming. Whilst acting for the sellers of the house we’ve purchased, Hamptons we’re excellent in terms of communications, efficiency and certainly very diligent. Really good experience and would certainly consider their services for any future move.
James · 16 May 2021
Agent replied · 22 October 2024
Thank you for your feedback about Ross, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
★★★★★ 5/5
TrustpilotHamptons Maida Vale
We've rented through Hamptons and predecessor companies for nearly a decade. Selen Hurbas who was our last Property Manager has been great. She is very responsive, professional and has kept us updated when issues have arisen.
Sean · 10 September 2024
★★★★★ 5/5
TrustpilotExcellent support from Hamptons (Bath)
After recently experiencing a leak in our property, our property manager (Melanie) was outstanding. Her response was swift and effective and helped us resolve the issue very quickly. We really appreciate Hamptons swift response and thank Melanie for all her help !!
Chao · 7 May 2021
Agent replied · 22 October 2024
Thank you for your feedback about Melanie, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
★★★★★ 5/5
GoogleChris and the team were great ,very professional,friendly and gave us regular updates on viewings.
The advantage of Hamptons was that they have offices up and down the m40 so we regularly got 4 or 5 viewings a week .
Would not hesitate to reccomend them enough.
Sarah · 11 November 2019
Agent replied · 9 November 2024
Thank you for leaving us a review. We treat customer service very seriously and are delighted to hear that the team in Banbury offered you a friendly and professional service. In particular it is fantastic to hear our network enabled your property to reach a wider audience. Feedback of this nature is very important to us and we look forward to sharing your review with the team, thank you again.
★★★★★ 5/5
GoogleExcellent service, responsive communication. I felt confident with my house sale in their hands
Kiri · 10 December 2025
Agent replied · 9 January 2026
Thank you for your review! We are thrilled to hear that you had a positive experience with our service and communication. We strive to instill confidence in our clients throughout the house sale process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotGreat Rental Experiences
Property rented through Hamptons for over 3 years this time around. Some years previously also successfully rented apartment.In all cases excellent rental prices achieved at the absolute top end of expectations and where tenants have moved on new tenants have been sourced and ready to move in with either no void periods or just a day or two on tenant changeover.Current property manager is Harleigh Doherty and she has simply been the best of the best. Nothing is too much trouble and everything has been extremely well managed both for me as the landlord and for my tenants. Even better Harleigh has a great personality so is exceptionally easy to work with always exhibits good humour and together we make light of resolving any issues that did arise.
Alan · 8 November 2024
★★★★★ 5/5
TrustpilotSarita Sainsbury has been an…
Sarita Sainsbury has been an exceptional Property Manager for many years for our portfolio of flats held with Hamptons. She is extremely professional, knowledgeable, diligent, proactive and trustworthy. All this plus an all important sunny disposition and sense of humour! Sarita truly understands the client relationship and is able to push back constructively in a sensitive way as and when required. We have a great working relationship and I respect her abilities enormously.
Amanda · 29 June 2021
★★★★★ 5/5
TrustpilotException service
Daniel Johnson @hamptons Harpenden has always been diligent and follows up with me on anything I raise. Exceptional service and really polite while a very patient person. I am very grateful and very thankful that he manages the property. Thank you Daniel.
Sam · 21 May 2024
★★★★★ 1/5
TrustpilotAvoid to use Hampton as a tenant or landlord
The worse Letting agency that I have used in UK. When I make my offer and we have agreed for the price with confirmation email from them, they have informed after 5 days that they had better offer, they never remove from advertisement. According my tenancy they never fix the heating problem in the flat and they said me to buy a heater. Before the check out they advice me to use their own professional cleaning charging me £265 for one studio (after a research on online it's only £130). and at the end they try to charge me for FWT and when I informed them that I will send for dispute they increased the amount. Avoid to use this agent.
Efi · 29 September 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotAwful experience dealing with Hamptons…
Awful experience dealing with Hamptons and especially Rebecca Voller at the fleet office. Hamptons need to think about the experience of the customer and the agent was truely offer in her dealings. Quite frankly I would never deal with Hamptons for buying and selling houses.
Gemma · 16 March 2024
★★★★★ 5/5
TrustpilotElle Seaby - Great Property Manager
We've been with Hamptons for a while, and they've always provided a great service. Our property manager Elle Seaby is a superstar. She is extremely patient, knowledgeable and is always happy to help. We previously had some issues and challenges with tenants, and she was so helpful and professional throughout. We don't worry about our portfolio with her as they're in good hands!
Erika · 2 November 2022
★★★★★ 5/5
TrustpilotSuperstar Agents!
I honestly can not recommend Hamptons Godalming highly enough. From start to finish they have been professional, wonderfully helpful, supportive and incredibly kind. Their advice was spot on throughout the marketing and eventual sale of my late father’s house and I cannot thank them enough. Big up Jake and Jason, who was fantastic and basically made this all happen. Thank you to Lyn and Sue too! Top job! Especially navigating it home during a pandemic and lockdown!
Fran · 10 May 2020
★★★★★ 5/5
TrustpilotKellie Williams has been managing my…
Kellie Williams has been managing my property for the past year and at all times is professional and efficient. She is always quick to respond to queries and uses initiative when required. I’m lucky to have her managing my property. Thank you Kellie.
Sara · 21 April 2024
★★★★★ 1/5
TrustpilotNOT RECOMMENDED
NOT RECOMMENDED. These people will charge you a fortune in management fees for absolutely nothing. I have had to do all the emailing and sorting out from overseas despite paying for a full management service. I have complained but been ignored. I have asked for my complaint to go into the formal complaints procedure but I am still ignored. Classic attitude of companies these days. They just ignore your complaint. No customer service at all.
Bonita · 19 March 2023
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotI caution anyone planning to buy/sell a…
I caution anyone planning to buy/sell a property with Hamptons Chelsea, especially using Nick Hubner, Senior Head of Sales Chelsea after Mr Hubner sold me a flat without running water in the kitchen and refused to help in sorting problem. In his own words: 'I can only sympathise. I wouldn't have a clue'. To which I fully agree. Big talker, no action, arms 'length, unhelpful, grab the money and run, is how I would describe Mr Hubner. Terrible experience. Great shame.
Francoise · 8 September 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotIncompetent Staff with no concern to service delivery
I am not one to usually complain in a public forum, unless the experience has been so horrendous that it warrants such action. We are owners of properties that used Hamptons for a few years on two units within our portfolio. They used to be great! However, at the latest renewal, I have never experienced such incompetence from what should be a "professional estate agent."Mentioned to them that our colleague who usually handled renewals was on maternity leave (on two occasions) and to update their system with an alternate email address for communications and renewals. Confirmed this is done on both occasions and yet when it comes to sending documents, they continue to send to the colleague on maternity leave. To makes this worse the documents are protected so no-one else but the recipient can view. How difficult can it be, to update a system with a new contact detail?Emails never get responded to or take about 1-2 weeks. When they do come, apologies are frivolous with no real action on resolving but rather just a generic "sorry".In the end we had to inconvenience our colleague (who had just given birth) to access her emails and authorise a renewal as waiting for Hamptons would have either never happened or would have delayed our renewal beyond expiry. Absolutely shocking service delivery, and to date no apology instead they send an invoice for their fees! Would definitely not recommend this agency to anyone who is looking for a professional firm that values clients small or big with respectable service. Many better options available else where with better fee structures too. I hope this helps anyone else who is considering a good estate agent.
Tashin · 8 September 2022
Agent replied · 22 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotI would leave zero stars if I could
I would leave zero stars if I could. Had my property on the market for 8 weeks with them, 3 of which were over the summer holiday. They undervalued initially then asked me twice to reduce the price despite an identical house selling for £75k more than they had valued mine at. Did nothing to pro actively market and seemed interested only in the commission they wanted to make. Then sent me an email telling me as I would not reduce the price any further they were withdrawing their services. Just abhorrent behaviour. DO NOT USE.
Greg · 21 October 2024
★★★★★ 5/5
TrustpilotHamptons Godalming - Superstars!
We recently bought a house through Hamptons Godalming and the service was wonderful. From the viewings with Pippa, to all the support from Jason to get everything finalised in under 10 weeks!! Fab team all around and would certainly recommend and use again - though maybe not for a while! We love our new home!! Thank you Jason, and all the team at Hamptons Godalming
Roxanne · 15 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
