Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLucy and Chris were amazing
Lucy and Chris were amazing, to say they went above and beyond is an understatement! They chased and chased when it came to the conveyancers and managed to get me into my flat in good time. I am so happy being back and living in my dream home, forever grateful!
Adam · 4 August 2025
★★★★★ 5/5
GoogleUnder difficult and sometimes extremely difficult circumstances I would like to thank Rebecca Kay and Harry Richards who gave sage and timely advise, remained utterly professional and showed bucket loads of empathy. Can I gush enough.. I don’t think so. Thank you Both!
Richard · 12 September 2024
Agent replied · 11 November 2024
Thank you Richard for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service from Diana, Tony and the rest of the team throughout my recent property purchase! From the viewing stage right through to completion they were always happy to help and acted as a vital source of communication between the solicitors and seller, proactively helping to try get the purchase through quickly and efficiently. Truly fantastic estate agents and lovely people!
Michael · 17 September 2025
Agent replied · 8 October 2025
Thank you for your kind words! It was our absolute pleasure to assist you with your property purchase. We pride ourselves on providing exceptional service and it warms our hearts to know that we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHarry Richards is an absolute pleasure to have as a property manager. He is so responsive to any issues relating to my property, supportive and incredibly friendly. He will always go above and beyond to help me out! I would be lost without him!
Hannah · 13 August 2024
Agent replied · 11 November 2024
Thank you Hannah for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust rented a property with Bairstow Eves and so far we are so impressed with how we have been treated as tenants. Jonathan has been incredible throughout the process and we do feel that he and the team consistently meet and exceed our expectations. Now that we have moved in to the property they have been really quick to sort out any small repairs that needed doing. Very impressed!
Sarah · 12 November 2022
Agent replied · 11 November 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am purchasing a property through Bairstow Eves, I have found everyone very helpful, but would like to give a special mention to Josh and Tony. They arranged another estate agent in their group for my sale also. My house sold in one week. Thank you to everyone involved, I would certainly recommend Bairstow Eves.
Yvonne · 12 November 2023
Agent replied · 11 November 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotStaff at this branch especially Mia has…
Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!
Victoria · 12 May 2026
★★★★★ 1/5
TrustpilotABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY
To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.
Ketan · 14 July 2026
★★★★★ 5/5
GoogleWhilst buying a flat for my Grandmother Amber was very understanding of the situation and handled the progression of the purchase with the attention and detail we needed. In her absence, Shay stepped in and was fully up to speed on the process and what was needed in order for a speedy exchange and completion. Would recommend them both to anybody looking to buy or sell.
Perry · 12 November 2022
Agent replied · 11 November 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI previously worked for this company as a lettings manager and was shocked to receive a letter stating I owe them over £1,000 after leaving the job over a year ago. This is completely unacceptable and feels ridiculous. I've never encountered a company that expects former employees to pay money after their tenure, especially not after so long. I think they forget how much I know about how they operate as a business, like how they charge tenants when leaving a property for things they didn’t actually do (only getting quotes then demanding money for works that have not been completed), plus a ton of hidden fees for landlords that aren’t even mentioned in the terms of business. What an absolute joke of a company. I would advise potential employees to be cautious and ensure they fully understand any financial obligations before accepting a position here. I would also advise landlords to stay away if they don’t want a company to rob them for their money!!!
Nelli · 9 December 2024
Agent replied · 10 December 2024
Hello Nelli,
Thank you for sharing your concerns. We take feedback seriously and would like to address your specific issues directly. Please contact us at review@countrywide.co.uk so we can discuss this matter further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Service from Daniel McAlister
Daniel McAlister at Bairstow Eves Estates was fantastic throughout our property search and eventual purchase. From the first viewing to finalising the paperwork, he was professional, responsive, and genuinely helpful. He answered all of our questions promptly and kept us informed at every stage.
Imtiaz · 8 August 2025
★★★★★ 5/5
TrustpilotThank you Lisa Brookes
Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.
Grant · 1 March 2024
★★★★★ 5/5
GoogleDylan I can't thank you enough for your support in helping me get a mortgage & finding a new home. Thought it would never happen, but with your support & I got my new home. You guided me through the whole process right up until completion. I appreciated the check in calls - kept the stress levels down.
Once again can't thank you enough.
Tracy
Tracy · 5 June 2025
Agent replied · 22 June 2025
Thank you for taking the time to leave us this tremendous 5* review Tracy. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHuge thanks to David Meredith for sorting out our first mortgage, David was very patient (we had lots of questions!), full of information and advice and was great in communicating with us on a regular basis. It would have been much more stressful, had we not had David's help. When we spoke to the other staff at Bairstow Eves they were always friendly and helpful. We would definitely use Bairstow eves in the future- especially David.
Thanks!
Zoë & Phil.
Zoe · 13 November 2019
Agent replied · 11 November 2024
Thank you for your fantastic 5* review! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
★★★★★ 1/5
TrustpilotI have been calling Cannock office for…
I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?!
Bev · 4 September 2026
★★★★★ 5/5
TrustpilotExcellent service.
We recently embarked on a grand adventure of moving into a property through Bairstow Eves, aiming to settle in before Santa squeezed his way down the chimney. Thanks to the superhero trio comprising Jade, Amy, and Joseph, our Christmas miracle came true! Jade was our trusty point of contact, and when she took a day off for training, Amy swooped in to save the day. And let's not forget Joe, who kept us in the loop when Jade and Amy were off gallivanting. From start to finish, their service was top-notch, leaving us with nothing but smiles.Now, here's the twist: the only hiccup we encountered was the moving-in gift box they provided. Can you believe it? 0.0% beer! It's like they were trying to test our resolve. Almost had us deducting a star from our rating! But hey, let's not dwell on that minor blip. Overall, this branch is a well-oiled machine, managing everything with finesse.Kudos to the team for a job well done! You've earned yourselves a round of applause. 🎉
Gareth · 15 December 2023
★★★★★ 5/5
TrustpilotBairstow Eves, Sudbury
I cannot fault the service from BE, Sudbury.From the moment David came to value the property, my 80-year-old dad felt secure that his home of 50 years would be sold with care and integrity. David, Sophie, and Ross were exemplary in their conduct and ensured that the family was at the heart of the process.Despite a huge number of setbacks, the team never waivered and ensured that my dad's home was sold at its highest possible value. Pricing was realistic and the discussions were always open and honest. The team at Sudbury always kept us in the loop and I would not hesitate in using them again.Thank you for being the best team and ensuring my dad felt comfortable in selling his home.Craig
Happiness1 · 17 August 2023
★★★★★ 1/5
TrustpilotI would strongly discourage anyone from…
I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.
Emilie · 11 February 2026
★★★★★ 5/5
TrustpilotExcellent Service from Rainham Team
We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process.
Francis · 12 August 2026
★★★★★ 5/5
TrustpilotJenny and the team
Jenny and the team were very helpful and supportive from start to completion. Their advice and experience was invaluable and would recommend using them as local estate agents.
Mrs · 11 October 2025
★★★★★ 4/5
TrustpilotHighly recommend Bairstow Eves
Highly recommend Bairstow Eves. We really appreciate their help and support throughout the house sale process. I was new to selling a house (on behalf of my Mother), so I had a lot of questions and these were always answered thoroughly by the agents involved: Claire, Daniel and Stephen. They were all professional, informative and worked very hard to keep the momentum going throughout the process. A big thank you to the Folkestone team.
Emily · 28 October 2025
★★★★★ 5/5
TrustpilotI highly recommend Bairstow Eves…
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great 🤩
Jake · 11 July 2023
★★★★★ 5/5
GoogleReally impressed with everyone on this team!
Everyone in the office was helpful and knowledgeable.
Thank you to Shay, Curtis and Chad for helping to progress the sale.
And thank you very much to Oliver for securing the sale so quickly!
Great experience
Stuart · 12 November 2023
Agent replied · 11 November 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI used Bairstow Eves to sell my property. During the whole process they were responsive and kept me upto date.
They sold my flat quick and were always there to answer the phone and update me with the sales process, even if they could not provide good news. A big thank you to Amber and Rob. You both were fantastic.PositiveResponsiveness, Quality, Professionalism, Value
Thomas · 12 November 2021
Agent replied · 11 November 2024
Thank you for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
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