Trusted Agent profile · Cherwell

Bairstow Eves Banbury Sales reviews in Cherwell

3.1

★★★★★

774 reviews across 2 platforms

25a High Street, Banbury, OX16 5EG, Cherwell, OX16 5EG

Bairstow Eves's office in Cherwell, at 25a High Street, is rated 3.1 out of 5 across 774 reviews on two platforms, including 158 Google reviews rated 4.5.

Google logo

4.5 / 5

158

Reviews on Google

This office

Trustpilot logo

616

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cherwell office, from every platform, shown as written. First names only.

5/5

Trustpilot

Leah Roots of Bairstowe Eves

Leah Roots of Bairstowe Eves, has been absolutely fantastic. Acting like a Project liaison, she contracted suppliers who refurbed our property well in time for our new Tebants. Leah added that extra bit that made the outgoing and incoming Tebancg a breeze Based on this, we would recommend Leah every time.

Russ · 29 July 2026

5/5

Google

This is an endorsement of Quentin Lee who behaved professionally and kept us properly informed throughout the process of reletting our rental property. Quentin was a pleasure to work with and we hope that the company employs more people of his calibre and professionalism.

Mark · 8 January 2026

Agent replied · 22 January 2026

Thank you for the kind words! We are proud to have Quentin on our team and appreciate your recognition of his professionalism. We strive to provide the best service possible for all our clients and will continue to hire top-quality individuals like Quentin. Best Wishes, Lucy, Customer Feedback and Support Team

5/5

Google

The moment I saw the advert online, it was very easy to secure a viewing of the property. Quentin, who was in charge, took me through a simple and clear explanation of everything that was required from start to finish. His emails were precise, informative, and provided all the necessary details regarding the property. I would highly recommend Bairstow Eves Sales and Letting Agents Banbury for anyone with property enquiries within Banbury

Julius · 10 June 2026

Agent replied · 10 October 2026

Thank you for the glowing review! We strive to provide a smooth and informative experience for our clients. Our team at Bairstow Eves is thrilled to have helped you with your property enquiries. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had an excellent experience with Bairstow Eves Estate Agents while buying our property and arranging to let it out. The sales team, Josh, Dylan, Diana, and Stephanie, were outstanding throughout the entire process. They were always professional, responsive, and incredibly supportive, making what can often be a stressful experience feel smooth and well-managed. Their communication was clear and timely, and they truly went above and beyond to help us at every stage. A special thank you as well to Quentin, the Lettings Manager, who was equally fantastic. His expertise and efficiency made the letting process straightforward and hassle-free, giving us great confidence that our property is in good hands. We are extremely grateful for the dedication and teamwork shown by everyone involved. We would highly recommend Bairstow Eves Banbury to anyone looking to buy, sell, or let a property.

4s · 10 April 2026

Agent replied · 10 October 2026

Thank you so much for your glowing review! We are thrilled to know that our team went above and beyond to make your experience stress-free and successful. It means a lot to us to have your recommendation, and we will continue to provide excellent service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Great Service

I've been with this agency for years and recently had my property re-let. Communication was excellent throughout, with quick replies and clear updates. A special thank you to Clairessa, who made it all effortless. Highly recommend to any landlord!

Lieu · 29 September 2026

5/5

Google

Dylan Beaman has been incredibly helpful and supportive throughout my property purchase. He communicated clearly at every stage and always offered the best advice and solutions to any issues that arose. I highly recommend his service and will definitely use him again if needed.

Naj · 23 December 2025

Agent replied · 22 January 2026

Thank you so much for your kind words! It was a pleasure working with you and I'm glad I could help make your property purchase as smooth as possible. I appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thank you for choosing Bairstow Eves for my house purchase! We’re delighted to hear that team, especially Josh, Diana, and Dylan, provided me with professional, patient, and attentive guidance throughout the process. Our aim is always to make my experience smooth and stress-free.

Sunaina · 15 January 2026

Agent replied · 22 January 2026

Thank you for choosing Bairstow Eves for your house purchase! Our team, especially Josh, Diana, and Dylan, is dedicated to providing professional and attentive guidance to make your experience smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Quentin was very helpful and made the process of agreeing and sorting our tenancy very smooth and easy!

Jack · 10 July 2026

Agent replied · 10 October 2026

Thank you, Jack, for your fantastic feedback! We're delighted to hear that Quentin provided such helpful support, making the process of agreeing and sorting your tenancy smooth and easy. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I could have not chosen better agency than Bairstow Eves Banbury. Previously my house was on the market with different Estate Agent and had no traffic at all for 6 months. Going with Bairstow Eves was a game changer. From the initial call with Tony who was very friendly and professional to meeting Josh. From the seconds we met Josh we knew we were in very good hands, well prepared, professional, but at the same time he will tell you how it is rather than what you want to hear which is very important when you sell the house, and you have certain expectations. We had 6 viewing within a week. I'm aware that price drop was a factor but commitment and marketing from Josh and Olivia were a driving force here. Within 10 days we had an offer. Despite Josh's busy schedule he always found time to call me with an update as well as speaking to our buyer. Special mention to Olivia here as well. Always very polite and responsive to my calls or emails. I'm aware I was not the easiest person to deal with and as inexperienced seller I was very impatient. But nothing was ever too much trouble for Josh or Olivia. I cannot thank you enough for your hard work. Any call, email or request was always responded efficiently. As someone very demanding and impatient I can honestly recommend Bairstow Eves Banbury. Thank you Tony, Josh and Olivia!

Patryk · 12 October 2024

Agent replied · 11 November 2024

Thank you so much for your glowing 5* review! We're thrilled to hear that Tony, Josh, and Olivia were able to provide you with the professional and dedicated service you deserved. Your recommendation means a lot to us! Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

5/5

Google

Very impressive with Bairestowe Eves, they market and sold our house for us, they were very professional and always happy to listen and help where possible. Josh and Diana in particular went above and beyond for us in a particularly long and frustrating chain! We'd definitely recommend them for anyone looking to sell their property 😊 …

Sarah · 10 August 2026

Agent replied · 10 October 2026

Thank you so much for taking the time to leave this wonderful review! We are overjoyed to hear about your positive experience with our team at Bairstowe Eves. It was a pleasure working with you and we are thrilled that we were able to exceed your expectations. Congratulations on the successful sale of your house and we appreciate your recommendation.

2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

5/5

Google

Really amazing and friendly welcoming Was really through with the viewing Explained everything to me Let me take my time in the viewing Thank you to Quentin who has communicated throughout my application process :-)

Sarah · 23 December 2025

Agent replied · 11 November 2024

Thank you so much for your kind review! We are thrilled to hear that you had an amazing and welcoming experience with us. Our team works hard to ensure that every customer feels well-informed and valued. We will make sure to pass along your thanks to Quentin for his excellent communication. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

5/5

Google

I can’t thank the team enough for all their help and support throughout my purchase. From start to finish they were proactive, responsive, and incredibly reassuring - especially during more stressful moments in the chain. They worked hard to keep everyone aligned, chased when needed, and kept me informed throughout, which made a huge difference to the experience. Their professionalism and commitment really helped push things forward and ultimately get the sale completed. I’m so grateful for their support and would absolutely recommend them to anyone buying or selling a property.

Sophie · 23 December 2025

Agent replied · 22 January 2026

Thank you for your review! We're thrilled to hear that you had a positive experience with our team. It was our pleasure to assist you and we're glad we were able to make the process smoother for you. Best wishes, Lucy, Customer Feedback and Support Team

2/5

Trustpilot

I have bought and sold house so I am no…

I have bought and sold house so I am no novice. The house I was selling this time was my mothers. Therefor we as a family were still grieving. Information was sparse, not clear and if we had all the information we should have had we would not have accepted the offer and kept the house on the market. I felt the company was not working for us. I have spoken with B Eves but got nowhere. I would not use them again, very disappointed

Sue · 16 July 2025

1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

5/5

Google

Quentin Lee was the person I was taking to he was very helpful made it very easy

Jake · 10 April 2026

Agent replied · 10 October 2026

Thank you for sharing your positive experience with Quentin Lee! We strive to make things easy for our customers and we are glad he was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Quentein is a thorough professional. He worked very hard to assist me.

Hina · 10 May 2026

Agent replied · 10 October 2026

We are thrilled to hear that Quentein provided exceptional service and went above and beyond to assist you! Thank you for choosing our business. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

5/5

Google

We’re so glad we chose Bairstow Eves to sell our home. From the moment Josh came to carry out the valuation, he stood out with his expert knowledge of the local market and warm, approachable manner. What really set him apart was his proactive attitude, he immediately shared our property details with his team and began reaching out to potential buyers. Thanks to this, we had multiple viewings and even received offers before the property was live on Rightmove. Josh also went above and beyond in guiding us through the decision-making process. He provided clear, detailed information about each buyer's position, helping us make a confident and informed choice about which offer to accept. Once we agreed a sale, the service continued to be exceptional. Communication has been seamless, Josh and his team were always available, kept us fully informed, and worked closely with solicitors to ensure everything progresses smoothly. We highly recommend Josh and the team at Bairstow Eves to anyone looking to sell their property. Professional, proactive, and genuinely supportive throughout the entire process.

Robert · 1 June 2025

5/5

Google

We had a fantastic experience. Quentin made the process as easy as possible. Great communication and professionalism.

Ayesha · 10 March 2026

Agent replied · 10 October 2026

Thank you for the kind words! We're thrilled to hear that you had a fantastic experience with us. Quentin is a valuable member of our team and we're proud to have him providing great communication and professionalism to our customers. Kind regards, Lucy, Customer Feedback and Support Team

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