1/5
They take ages to respond and solve anyβ¦
They take ages to respond and solve any problem occurring in their property
Trusted Agent profile
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741 reviews across 2 platforms
25a High Street, Banbury, OX16 5EG, Cherwell OX16 5EG
Bairstow Eves's Cherwell office at 25a High Street is rated 3.1 out of 5 across 741 reviews on two platforms, including 129 Google reviews rated 4.4. The 612 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
1/5
They take ages to respond and solve anyβ¦
They take ages to respond and solve any problem occurring in their property
4/5
Selling our house
Penelope was a great help going above and beyond as we sold our house π during difficult times during Covid thank you
5/5
Mellissa is the friendly staff
Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.
5/5
Amazing experience
Amazing experience with the Cannock team! Just bought a house and they couldnβt have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! π
5/5
Very professional
Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.
5/5
A massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
5/5
Elaine and Adam are amazing fromβ¦
Elaine and Adam are amazing from Wanstead branch. They are super organised and get things on time always find us good tenants. Thank you. M&J
1/5
The worst letting experience ever
The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.
5/5
I would highly recommend Bairstow β¦
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
5/5
It was out first viewing ever andβ¦
It was out first viewing ever and honestly was made to feel so comfortable and there was no pressure at all, unfortunately the property wasn't for us but Paige Burgess from the Beeston Branch couldn't have been more helpful and honestly made the experience pleasant for us, cant thank her enough!
1/5
I am really disappointed
I am really disappointed. All started well at the begging of the contract but when their is a problem they take so much time to fixe it. Our wash machine went down. We waited 4 month before the agency sent us a technician to replace it. Moreover at the end of the contract we wait 3 month before to have our deposit back. Bad experience. I donβt recommend it.
4/5
My review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
1/5
DO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
4/5
Excellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
1/5
Terrible Company and Worst Service..Iβ¦
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
1/5
Treat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
1/5
How do you give zero star
How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!
5/5
The best agency πever ,with the best employees. β¦
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
The details posted were clearly inaccurate but they argued the toss, told me I was rude and put down the phone....I know that no-one likes a know-all but sometimes it pays to accept criticism
Hi Jenny, Please do contact us at review@countrywide.co.uk if you wish to discuss further the concerns you have raised. Kind regards,
1/5
Absolutely shocking
Absolutely shocking. DO NOT USE. We tried to buy a house and the offer was accepted until they said we MUST use their solicitors.. what a sham. Con men of the highest order
5/5
Excellent service. Oliver Heywood sold my house on first viewing for the full asking price.....what a star! Can't thank him enough.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
Bairstow Eves, Billericay
After renting with Bairstow Eves, Billericay for 5 years. What an awful experience. The attitude from the staff to the wait time of repairs (months) was ludicrous. Even to this date trying to our FULL deposit back took over 2 weeks! Why? I am so glad we donβt have to deal with this company anymore! Good bye & farewell.
1/5
Poor service Sutton Branch
Poor service all around. Estate agents sold services and then once that was done never bothered to really keep me updated. I had to ring them with updates and then when making an official complaint, that was just ridiculous as well.They have given conflicting/false information and havenβt been helpful towards myself and partner. Wouldnβt use to buy, sell or rent a house with these!
5/5
Best Property Agents - Highly Recommended
I am very happy with the help and quality of service I received from the whole team namely, Charley, Nicola, Karl, Carly. Specially Charley who chased all the parties involved for me on a regular basis to ensure my purchase happens within my expected timeframe and before expiry of my mortgage.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Cherwell office has 741 reviews across two platforms: 129 on Google, 612 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bairstow Eves Banbury Sales is rated 3.1 out of 5 across all 741 reviews, and 4.4 out of 5 on Google from 129 reviews, checked 9 October 2026.
Bairstow Eves Banbury Sales, 25a High Street, Banbury, OX16 5EG, Cherwell OX16 5EG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.