Trusted Agent profile · Cheltenham
★★★★★
230 reviews across 2 platforms
7 - 9, Bath Road, Cheltenham, GL53 7HG
Part of R. A. Bennett & Partners, see every office.
R A Bennett and Partners's office in Cheltenham, at 7 - 9, is rated 4.2 out of 5 across 230 reviews on two platforms, including 171 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of five awards R A Bennett and Partners won in 2026.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleReally friendly staff and a brilliant experience renting with RA Bennet. They go the extra mile in customer service and genuinely care. I would highly recommend.
Laura Yoga many thanks for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDysfunctional with no complaints system
This Estate Agent does careful market appraisals but the offers rarely match the market value and communication is generally poor (mainly phone) and the complaints system non-existent. Probably the underlying cause is a conflict of interest between providing mortgages and serving the sellers' best interest.
5/5
TrustpilotVery friendly and professional staff Ollie
Ollie, the agent who showed us around one of their rental properties, has been the most friendly and professional agent we’ve ever seen. He answered all my questions, including some difficult ones, beyond my expectation and helped us understand the property and the area better. He has made the whole viewing experience very enjoyable.
5/5
TrustpilotGreat service
So happy, great and reliable service
5/5
GoogleExcellent service. Staff are very professional yet friendly and approachable at all times. No query was too much trouble and all queries were dealt with extremely quickly. Will use again.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleEllouise at Bennett’s has been incredibly helpful getting a rental project of ours off the ground, she really has gone above and beyond, can’t thank her and the team enough!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleDreadful people..very poor service..on every level...do not use these people..they evidently have an army of friends saying how great they are which is simply not true...doubtless this branch will close...proving what a mendacious lot all these people actually are...they are useless..a loud sounding nothing...the man in charge should be ashamed and exposed as the liar he undoubtedly is
I'm sorry to hear that this was your experience, but we do appreciate your comments. If you would like to discuss this in more detail at all please email us at review@countrywide.co.uk. Kind Regards, Sarah
5/5
GoogleHad 10/10 service from Terri Chapman - excellent customer service and very knowledgeable - highly recommend.
Many thanks for your marvellous 5* review and recommendation Peter. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid at any cost
Please avoid this agent at any cost. We had the most traumatising experience after the tenancy check out with several false claims made. Totally unprofessional.
5/5
GoogleWe had efficient and quick service when needing a probate valuation. Very polite and helpful staff (Simeon Axon)
Thank you for your excellent 5* review Rachel Reilly. Best wishes, Lucy, Customer Relations.
5/5
GoogleSophie and her team were excellent in helping us in our recent purchase. Thank you!
5/5
GoogleBennett’s have been great at dealing with issues we have had with our flat that we rent out. A professional and friendly approach. Always ready to help and provide advice.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
1/5
TrustpilotDo they want to sell houses?
I tried to book a viewing via this company’s Stratford office today. I seriously wonder if they actually had the property to view. If they do, they are letting down their sellers badly. We are cash buyers and, whilst I appreciate they need to make sure we have funds, their off hand and intrusive questioning was annoying and inappropriate. As house buyers we will take our custom elsewhere.
1/5
TrustpilotLandlords find another managing and letting agent
I have been a Landlord for over 25 years and my experience with R A Bennett as managing and letting agents has been very disappointing. They are not very responsive to emails and seem to have too many people handling different aspects of the end to end process. They have arranged for repairs where they have not chosen the best contractors so that same work or repair has been done multiple times. The last two tenants they found were awful and I am required to spend thousands in repairs and redecorating costs.
4/5
TrustpilotI feel supported very well by Jessica…
I feel supported very well by Jessica who has checked in on me and has been kind and helpful about my situation and my rental journey.
5/5
GoogleShaun Jones helped us with our mortgage and sorted a really good deal. We had loads of conversations and we made changes and he was happy and supportive throughout. Really good to deal with and would highly recommend!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotChloe is responsive and efficient
Chloe is responsive and efficient. Far better than any other agent I have dealt with at any other agency. Most agencies have closed during covid and don’t bother returning calls!
5/5
GoogleSiân, Jasmine and Eloise in the lettings team have been superb in renting my property. Would highly recommend to all landlords. The best letting agent in Cheltenham
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPlease do not take property from RA…
Please do not take property from RA Bennet. They will go above and beyond prior to the home being rented out. Carefully read the agreement, paying particular attention to the small print. They are famously pricey and have a lot of hidden expenses. I'm shocked. They are pilfering from regular tenants.
5/5
GooglePositive: Professionalism, Quality, Responsiveness To staff in both Lettings & Sales, a big thank you for your excellent support. Everyone always responded in a timely manner & i have no hesitation in certainly recommend this agent.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleEllie was an absolute pleasure to work with, promptly finding us a new tenant for our bungalow and keeping us fully informed throughout the process. Ellie is a true professional.
5/5
GoogleSophie and the gang were extremely helpful in the sale of my flat which had additional complications. They were quick to chase up solicitors and were proactive in taking measure to speed up the resolution of issues.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
1/5
TrustpilotTenants please beware!!!!
Tenants please beware!!!!! Do not use. Incompetent letting agents who don't return phone calls and emails. Have to be chased for everything. Had to do my own repairs in the end and now have lost half my deposit. Replaced broken blinds so that I had privacy whilst a tenant put back originals when I left and now have been charged hundreds of pounds for replacing them and for leaving a waterbutt in the garden!!!!!!!!! which I thought might be useful for the next tenant and which I offered to remove if new tenants didn't want it. Also have been accused of causing a small amount of ceiling paint to peel from the ceiling in the bathroom - no extractor fan in bathroom - after 18 months - wear and tear. Their property manager in Leamington claims to never visit properties himself - that says it all for you doesn't it?! They quite clearly favour dishonest landlords (and landladies!) because they obviously only care about their business. THEY DO NOT CARE ABOUT TENANTS - YOU HAVE BEEN WARNED
5/5
GoogleSophie worked so hard during a very busy period for estate agents before the stamp duty fees changed. She was very kind to my mother who was moving and her energy levels were immense.
Many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for R A Bennett and Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. R A Bennett and Partners hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Yes. R A Bennett and Partners won Gold in The Trusted Agent 2026 awards.
