Martin & Co Cheltenham reviews

★★★★★ 5/5

Google

Cathy contacted me as soon as an apartment (fitting my exact requirements) became available and enabled me to view it straight away. The process has been super quick, efficient and effortless and the quality of the apartment is top tier. I highly recommend Cathy for her friendly, speedy and professional approach, a real pleasure to do business with as well as Martin & Co who I've dealt with for many many years.

Pascaline · 23 July 2026

★★★★★ 5/5

Google

I recently completed on the sale of my property and cannot thank Beth and Karl enough for their persistence and professionalism throughout the process. Communication was excellent throughout, with regular updates and clear advice. Their support and hard work were instrumental in getting the sale over the line. Would highly recommend.

Jon · 23 June 2026

★★★★★ 5/5

Google

We dealt with Beth for the majority of the time selling our house, it took some time to sell but she advised us all the way and was always on hand if any questions arose

Mike · 23 July 2026

★★★★★ 5/5

Google

Great service since moving to Martin & Co as a landlord. The team are efficient, helpful and timely in responding to any queries. Thank you David, Karl, Cathy, Moira & Aiden

Andrea · 2 August 2026

★★★★★ 5/5

Google

We work closely with Martin & Co's Property Management Team to complete decorating and maintenance works across their managed portfolio. Aiden, Caitlin & the rest of the team are an absolute pleasure to deal with. They are polite, professional and friendly when dealing with us as contractors, and we can see this is also the case with how they treat their Landlords and Tenants. It is also apparent that they keep a really good handle on the properties they manage and get all aspects of maintenance sorted when it needs to be. A very thorough and impressive agent.

OUT · 23 June 2026

★★★★★ 5/5

Google

Above and beyond a regular estate agent! Beth and Karl are superb! Their knowledge and advice was invaluable not only with the sale of our house but also with the purchase of our next property. They are absolutely reliable and keep you updated every step of the way. With an excellent understanding of the local area, how different properties would hold their value and a clear view of the sale/ purchase process - we felt in great hands. I would highly recommend them as the best estate agent we have ever used!

Wendy · 23 June 2026

★★★★★ 5/5

Google

I had the pleasure of working with Beth for my property sale and I can't recommend her enough! From the very start, she demonstrated a deep knowledge of the market, and took the time to understand my needs & requirements which immediately gave me confidence. Her communication was always prompt and clear, and she guided me through the entire process with professionalism and care. She was always available to answer my questions, and she made sure every step of the process was smooth and stress-free. If you're looking for an estate agent who genuinely cares about someone’s needs and goes above and beyond, she is the one to choose! Thank you Beth and all staff at Martin&Co for making my experience so positive.

Jason · 26 February 2025

★★★★★ 5/5

Google

Cathy has been super helpful with all my queries, nothing has been too much trouble and she has a great personal touch. Thank you!

Hannah · 23 July 2026

★★★★★ 5/5

Google

I had a great experience with Martin & Co, from first viewing the property, right through to collecting the keys. Beth was fabulous, she always answered any queries I had very promptly, was very proactive and kept me up to date throughout the whole process, which as a first time buyer was exactly what I needed. She was also invaluable when it came to acting as a go between with the solicitors, so very grateful for all of her help! Any dealings with the office in general were always handled very efficiently and everyone I spoke to was super friendly and really helpful, would definitely recommend.

Sarah · 5 February 2025

★★★★★ 5/5

Google

Karl and Beth were both fantastic to work with from start to finish on the sale of my property. They were friendly, professional and very responsive during the sale; keeping me updated with viewings, offers and also gave great honest …

Charlotte · 22 December 2025

★★★★★ 5/5

Google

I'm so deeply grateful to Karl Turner at Martin & Co for making the sale of my house run so smoothly. Karl has let out and sold properties for me over the last few years and has always gone above and beyond my expectations... I have always felt confident that he's given me completely honest answers and guidance, rather than what I want to hear, finding him has been like gold dust, when it comes to buying/selling/letting, thank you so much Karl! Amazing job :)

Sarah · 11 April 2024

★★★★★ 5/5

Google

I'm so deeply grateful to Karl Turner at Martin & Co for making the sale of my house run so smoothly. Karl has let out and sold properties for me over the last few years and has always gone above and beyond my expectations... I have always felt confident that he's given me completely honest answers and guidance, rather than what I want to hear, finding him has been like gold dust, when it comes to buying/selling/letting, thank you so much Karl! Amazing job :)

Sarah · 29 March 2024

★★★★★ 4/5

Google

Professional and informative. My only criticism is that I feel they think they are a bit of gods gift of estate agents, they could do their job with a little more compassion. Being professional is great but the way they come across they seem to lack actual care

Becci · 2 August 2026

★★★★★ 5/5

Google

I can’t thank Beth enough for all of her help and support during the recent purchase of my first property. From initial enquiry right through to completion Beth has been nothing but helpful, friendly and always responsive, going above and beyond to help with any hurdles along the way. I am so glad I completed my first purchase with Martin & Co Cheltenham and wouldn’t hesitate to recommend Beth and the team to anyone looking to buy or sell a property!

Sophie · 1 November 2023

★★★★★ 5/5

Google

The property we let is managed by Martin and Co. Whenever we have an issue, the maintenance team are quick to sort it, usually within 24 hours. We had a problem with our power this morning and they had an electrician around in just a few hours from when I reported the issue. This team is efficient and kind! Highly recommend

Heather · 13 February 2026

★★★★★ 1/5

Google

We rented a property through Martin and Co. Would never do so again. Despite problems with the property we didn't create a fuss and made the best of it. On leaving we left the property spotless but were charged for several hours of cleaning including cleaning of grout in the bathroom shower. Sure that was in the contract. But it really amounts to abuse of tennants and profiteering. At one point we were asked to allow the entry of a plumber to inspect the boiler. My wife came home early only to find the plumber in our bedroom, which was odd given the boiler was in the kitchen. The following week I noticed my passport was missing. It never turned up even upon leaving the property 3 months later. Martin and Co were rude and patronising on informing them about the missing passport, they couldn't understand why someone might take a passport. "Identify theft" clearly wasn't something they'd heard of. Disgraceful company. Avoid.

Simon · 18 August 2025

★★★★★ 5/5

Google

I can confidently say that Martin & Co Cheltenham has given me the best service I’ve ever experienced from any letting and sales agency. From start to finish, their team was professional, responsive, and genuinely caring. They made the entire process smooth and stress-free, always going the extra mile to ensure everything was clear, fair, and in my best interest. What stood out the most was their honesty, efficiency, and how they treated me with respect, not just as a customer, but as a person. It’s rare to find an agency that delivers this level of service with such consistency and integrity. THANK YOU , MARTIN & CO CHELTENHAM , NOT TO FORGET THE SPECIAL ONE DAVID LYNALL for setting a gold standard in the property market. I highly recommend them to anyone looking for a trustworthy and top-quality letting or sales experience.

Umar · 4 August 2025

★★★★★ 5/5

Google

Martin and Co have given us over 14 years of first class service as letting agents and we have now sold our rental house through their estate agency arm. I cannot recommend them enough.

Simon · 2 August 2026

★★★★★ 5/5

Google

I just can't recommend Martin & Co highly enough. We've had an abundance of particularly difficult experiences with letting agents and the blurring of duty of care between landlord & tenant. This makes for a relatively traumatising stigma around renting properties locally, and fuels a lot of anxiety when taking on something new. David has consistently gone far above and beyond to support us and facilitate a super quick tenancy. It's so refreshing to work with such a down to earth, human company, backed up with kindness and extensive knowledge. They've been more than willing to move mountains to meet our needs and it's been an absolute pleasure.

Josh · 6 November 2022

★★★★★ 5/5

Google

We asked David Pike to sell our house in Hatherley. After having our offer accepted on our new property we urgently needed to sell our own house. We called David who came to our house the next day to take photos and the property was live within 48 hours. We soon had viewings booked in and ended up selling the house within 10 days. David was fantastic during the conveyancing and was always on hand to answer any queries we had. We would not hesitate in using David at Martin and Co for any future sales.

Dave · 6 November 2022

★★★★★ 5/5

Google

Beth and Karl have been amazing helping us buy our first house. They made the whole process enjoyable and easy even when things got stressful and being first time buyers, we threw random queries at them.

Arabella · 23 June 2026

★★★★★ 1/5

Google

We rented our house in Cheltenham out for a year with Martin & Co as fully managing agents. Unfortunately, we did not have a good experience. The tenants made many unauthorised alterations both externally and internally to the property. These alterations included drilling into internal and external walls, taking up kitchen floor tiles, putting up shelves in the front garden even though the house is in a conservation area, replacing stone slabs in the garden, removing the washing machine even after they had been told that this was not allowed due to it still being under warranty. The tenants also installed locks on the bathroom windows, but did not leave the keys, so now we cannot open those windows. Martin & Co did not inform us of these alterations, and frankly they did not seem to have noticed them, but instead we discovered them when we were sent photos of the property. We raised concerns several times pointing out that the alterations were unauthorised and that we had no way of knowing to which standard they had been made, but were told that this would all be put right when the tenants moved out and anything that wasn't put right would be taken out of the deposit. In March 2021, we informed Martin & Co that we wanted to give the tenants notice, but were then told that this could be seen as a 'revenge eviction', which is when a landlord evicts a tenant because the tenant has asked for repairs to be made in the house. We had never said no to any repairs which needed doing in the house, so this was simply very strange advice coming from a supposedly reputable letting agent. In fact, the tenants reported a problem with damp on one wall in November 2020, which we said to go ahead with and investigate, but by August 2021, Martin & Co had still not done anything about this. When the tenants moved out, some of the alterations were put right, but many were not. Very little was claimed from the deposit. I was told that we could not claim anything for the stone slabs, because that could be seen as for the 'betterment of the property'. So now we are left with bathroom windows which we can't open, external shelves which shouldn't be there, stone slabs in the garden which don't match in colour etc. We did not feel that Martin & Co represented us, we felt that they were constantly on the side of the tenants. There was no attention to detail, wrong advice was given and on several occasions I was interrupted when speaking to them on the phone. I would not recommend them as letting agents and we have now changed to a different agent.

Kajsa · 4 July 2022

★★★★★ 5/5

Google

I'm renting through Martin & Co. Rose is a very caring person who went out of her way for me, and continues to do so 6 months later. A very warm friendly person, who is always there when I need her. Thank you so much for making the experience, simple and pleasant during a stressful time, A++++++++++++

Ben · 13 April 2024

★★★★★ 5/5

Google

An outstanding service from start to finish. By far the best estate agent I’ve ever dealt with in all my years of buying and selling property. This recent purchase has been problematic and would not have happened without the determination and sheer tenacity of David Pike, who really went above what one expects from an estate agent. You recognise the sheer quality of an agent, not when things are plane sailing, but when they’re not and you need then to be solution focused and pull all parties together to make things happen. It’s been a real pleasure working with such a professional. If buying or selling in Cheltenham, Martin and Co are definitely the agents to use.PositiveResponsiveness, Quality, Professionalism, Value

Jenny · 8 June 2022