Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpiloteverything went wrong
everything went wrong - if someone senior at your company is really interested in improving - then someone should take the time to call me. +19178479644 - I tried to get someone responsible in the phone without success - at some point I will go in social media so that other people don't have to go through our experience
Pedro · 4 December 2024
Agent replied · 22 December 2024
We are sorry to hear about your experience. Please do reach out to feedback@knightfrank.com and a member of the team will be in touch. Knight Frank
★★★★★ 5/5
TrustpilotPrompt customer service
Prompt customer service, Stephanie was very helpful & polite a viewing was arranged last minute for me by Stephanie which was great. Thank you 😊
Shabz · 11 April 2024
Agent replied · 22 October 2024
Dear Shabz, Thank you so much for your kind words. It was a pleasure to meet you and your family and to show you around. Kind Regards,Stefanie
★★★★★ 5/5
TrustpilotPatricia was great with us
Patricia was great with us, always following up and taking care of any of our concerns in a timely manner. Definitely recommend her and Knight Frank.
Tiago · 22 March 2024
Agent replied · 22 October 2024
Thank you Tiago for your really kind words. I really appreciate it. Patricia
★★★★★ 5/5
TrustpilotNaeto Soludo was excellent
Excellent service from the property manager, Naeto Soludo. His service was five-star: quick and courteous follow up and prompt attention to any issues I faced in my tenancy. A welcome change from his various inept predecessors. I am extremely sorry he is leaving, as are my landlords. We wish him the very best, and are confident he will do very well.
Anu · 3 November 2024
Agent replied · 22 December 2024
Thank you Anu for your kind words, we have passed these on to Naeto.Knight Frank
★★★★★ 5/5
TrustpilotJocelyn was super helpful in resolving…
Jocelyn was super helpful in resolving all issues I had with my apartment. She really displays how much she cares for her clients to be happy.
Nadim · 19 March 2024
Agent replied · 22 October 2024
Thank you very much for taking the time to provide this review, Nadim.I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotHenry has been very helpful in…
Henry has been very helpful in resolving the issues. He is prompt and very responsive. Highly recommend :)
Isha · 12 August 2024
Agent replied · 22 October 2024
Thank you very much Isha for your kind words. I hope to continue to deliver complimentary customer service to you as a Knight Frank client and I will endeavour to make sure you feel satisfied with our service.
★★★★★ 5/5
TrustpilotThe experience that we had with Konrad…
The experience that we had with Konrad was much more than expected.One of the best agents I have ever encountered.
Snir · 5 July 2024
Agent replied · 22 October 2024
Thank you Snir for the glowing review and for giving us a perfect score. We’re thrilled you enjoyed Konrad’s service and had a great experience with us. Thank you for your support, and we look forward to hearing from you in future.
★★★★★ 5/5
TrustpilotMichelle Henry was…
My property manager Michelle Henry was excellent. Very welcoming and accommodating. She replied to my emails promptly and answered all my questions. Very professional and efficient.
Mona · 5 March 2024
Agent replied · 22 October 2024
Dear Mona, thank you for your kind words. I am pleased you were happy with the service provided. It was a pleasure working with you. I wish you all the very best in your new home. Kind regardsMichelle
★★★★★ 5/5
TrustpilotGood rental management experience
Jocelyn Zhang is very attentive and proactive in managing my rental property. It gives me a peace of mind that my property is in good hands
Susana · 1 March 2024
Agent replied · 22 October 2024
Thank you very much for your kind words, Susana. I will continue provide the same service to you. - Jocelyn
★★★★★ 5/5
TrustpilotKev Patel did a great job with the new…
Kev Patel did a great job with the new tenancy in Notting Hill. Thanks Kev!
Alex · 16 September 2024
Agent replied · 22 October 2024
Thank you. It was an absolute pleasure working with you. I truly appreciate your attention to detail in getting the property ready for the new tenants, it made all the difference.I look forward to working with you again in the future.Best regards,Kev Patel
★★★★★ 5/5
TrustpilotRomain Bourgier and Charlotte Moore
Romain Bourgier is always available to help, even out-of-hours if needed. Giving regular updates; thorough explanations and wise advice, he provides an excellent management service.Charlotte Moore is always helpful and pleasant to deal with, even in difficult and stressful situations. Her excellent client facing skills mean that all parties she deals with are happy.
Ben · 31 March 2021
Agent replied · 22 October 2024
Thank you Ben for your kind words and support. It was a pleasure working with you and managing your property. Charlotte and Romain
★★★★★ 5/5
TrustpilotGreat experience
Very satisfied with the agency and especially Hamzah Musaddaq our assigned property manager who was quick to attend to any problems we had when dealing with the property!
Sonea · 13 January 2024
Agent replied · 22 October 2024
Thank you for the very kind words Sonea. I am delighted to help and thank you for being so helpful and quick with your responses, I really appreciate it. Thank you.Hamzah
★★★★★ 5/5
TrustpilotHigh quality services to find the flat
I came from Japan and would like to find the flat near from the office. Even the tight market, sales team offers multiple options within my budget and sales support team offers quick and kind services and property management team also quick and kind.services. We can communicate with them in Japanese and they offers the high quality services.Thank you for the team in KnightFrank.
Kengo · 27 August 2024
Agent replied · 22 October 2024
Thank you for your kind review, It has been a pleasure to support you. It's great to know that communicating in Japanese made things easier for you.Please feel free to reach out to us anytime if there's anything else we can assist you with. We hope you enjoy your new home!Kind regards,Knight Frank
★★★★★ 5/5
TrustpilotProperty Management - Jason Nwimo
I'm an overseas owner of a large flat in Chelsea Creek - a prime location for which the team at Knight Frank are ideally suited to manage. Their brand, network and experienced team have managed the property exceptionally well and are very responsive to the needs of owners whilst equally attending to the needs of tenants. They are a pleasure to work with and a special acknowledgement to Jason Nwimo, our Propert Manager for his superb support.
Jonathan · 18 December 2023
Agent replied · 22 October 2024
Thank you for your kind words Jonathan, It is a pleasure assisting you. Jason
★★★★★ 5/5
TrustpilotBrigette from Renewals
Great job in renewing our lease contract.Thank you Brigette.
Wass · 12 December 2024
Agent replied · 22 December 2024
Dear WassimThank you for your feedback. I am pleased we found a good middle ground for you and the tenants on the renewal.Kind regardsBrigette
★★★★★ 5/5
TrustpilotI recently got in touch with your…
I recently got in touch with your company regarding a property, unfortunately, the deal fell through. However, it is important to note that Mr Jamie Vass had maintained high level of professionalism and good customer services, coupled with an unprecedented communication skills during this period. For this reason, I look forward to dealing with your organisation again, also, I shall recommend your service to my friends and family. Thank you.
Akko · 10 May 2024
Agent replied · 22 October 2024
Dear Edward, Many thanks for your kindness, I do appreciate it. While I am sorry that things have not worked out in this instance, I am pleased to continue to work with you and your family. All the best, speak soon. Jamie
★★★★★ 5/5
TrustpilotAnn-Marie managed our property very…
Ann-Marie managed our property very well amongst the many challenges we have experienced over the years. Thanks Ann-Marie and all the best with your other clients!
Mark · 19 February 2024
Agent replied · 22 October 2024
Thank you Mark for the lovely review. It was a pleasure working with you and hope to do so again in the future. Best wishes, Ann-Marie
★★★★★ 5/5
TrustpilotAnik Ruparelia is an outstanding agent
Anik Ruparelia is an outstanding agent which will reply to any enquiries immediately as well as to managing my property professionally. Very happy with her service.
JC · 19 February 2024
Agent replied · 22 October 2024
Your review is much appreciated! Please do not hesitate to contact me going forward. Thank you.Best wishes, Anik.
★★★★★ 5/5
TrustpilotWe would like to express our thanks to Hector Watch from Knightfrank's Baker Street office
We would like to express our appreciation for the excellent services provided by Hector Watch from KnightFranks Baker Street office. Hector has helped us to ensure the tenants are fully satisfied with their needs after moving in to the flats, and always respond to our queries efficiently and helpded sort out issues in a professional manner.
Jud · 19 December 2025
★★★★★ 5/5
TrustpilotVery helpful
Very helpful throughout, thank you to Kristian Lee for his help with providing us with a quick and quality reference.
Artem · 14 June 2024
Agent replied · 22 October 2024
Thank you for your Kind words, you have been great tenants. Kind regards,Kristian
★★★★★ 5/5
Trustpilotgreat experience
Ines was always super responsive and quick and took care of everything for us with great care. The whole team was great and on top of everything.
Zeynep · 26 January 2024
Agent replied · 22 October 2024
Hi Zeynep, thank you so much for your kind words. It has been a great pleasure to help you and Ufuk with your relocation from the US. I hope you enjoy your time in Notting Hill. Best wishes, Ines
★★★★★ 5/5
TrustpilotGreat experience!
Stine was great, extremely helpful and responsive to my requests. She is also on top of new listings and always prioritizes getting her clients in to see them!
Alan · 3 January 2024
Agent replied · 22 October 2024
Dear Alan,Thank you for your kind words. Although, we did not have a property for you this time, it will be my pleasure to assist you anytime in the future!All the best and good luck with your move in,Stine
★★★★★ 5/5
TrustpilotVinnie from renewals has been great in…
Vinnie from renewals has been great in helping negotiate rent. I have been at this property for 2 years now and have just renewed for the third year with the same rent and terms! It just took one e-mail for him to get this done - very easy and efficient. Overall, my experience with Knight Frank has been good so far!
Tarang · 8 October 2024
Agent replied · 22 October 2024
Dear Tarang,Thank you for the lovely review.I am so pleased you are continuing for another year.All the best.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotI reported a noise …
I reported an unusual noice emanating from a water boiler. Daniel, at KnightFrank quickly arranged for a technical assessment to be carried out.A technician called and discovered worn out components and again Daniel stepped in to gain approval for rectification work to be sanctioned. This work was carried out 12 June. Now, there is no noise from the boiler, and the shower unit works perfectly. Very effectively managed.
Brian · 12 June 2024
Agent replied · 22 October 2024
Hi Brian thank you for your review very much appreciated. I look forward to working with you in the future, please don’t hesitate to reach out on any problems in the property’.Kind regards,Daniel
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