Hamptons Cheltenham Sales reviews

★★★★★ 5/5

Google

I've been very impressed with the level of service I've recieved when dealing with Hamptons. The lettings team and property managers in Cheltenham deliver excellent customer service and are quick to resolve queries. In particular Angela Parn, Rebecca Hitchman and Dawn who I've dealt with and who are great examples of the Hamptons slogan 'expect the exceptional'.

Liandra · 24 October 2019

★★★★★ 1/5

Trustpilot

They came highly recommended!

They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!

Kerrie · 27 August 2023

★★★★★ 5/5

Trustpilot

Kudos to the Hamptons Rickmansworth Letting team !

For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !

Boris · 20 December 2021

★★★★★ 4/5

Trustpilot

Cheltenham Team

We are very happy with the home we rent through Hamptons. Pros - We loved the property at first sight and they helped us make a competitive offer and helped us with the transition, such as confirming our local utility providers. Since moving in, we have needed their help to resolve some plumbing, electrical, and mechanical issues and they, particularly Angela Parn, have been helpful in moving things along and responding to our questions. Cons - We had to figure out how to get the hot water running when we moved in as nobody explained how to restart the water heating systems and the office was closed when we noticed. The exterior areas had not been maintained well so we were left to do a lot of initial gardening, removing rubbish, etc.

John · 17 December 2021

★★★★★ 5/5

Trustpilot

I've just sold my house with Hamptons…

I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield

Tarvy · 31 March 2022

★★★★★ 5/5

Trustpilot

Property Manager who manages

Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!

Sara · 8 December 2021

★★★★★ 5/5

Trustpilot

Excellent property management

I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.

Juliette · 7 December 2021

★★★★★ 1/5

Trustpilot

Treats every tenant like a criminal/ complete lack of joint up communication

Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.

SB · 14 August 2023

★★★★★ 5/5

Trustpilot

Keeping it in the Family

This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.

Chris · 30 November 2021

★★★★★ 5/5

Google

I have let my apartment through Hamptons for 10 years. Over the past 2-3 years Dawn Clarke has managed the maintenance department & has been brilliant to work with. Her responsiveness, attention to detail, and willingness to ensure her clients are well looked after has been exceptional. Hamptons have a very safe pair of hands here...thank you!!

Simon · 11 November 2024

★★★★★ 5/5

Trustpilot

Hamptons Are No 1

I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!

Education · 18 November 2021

★★★★★ 5/5

Google

Moved in today to my new flat, thank you to Molly and the team for getting everything organised with my quick turnaround! They were so helpful with anything I needed and made the process so easy. After dealing with many agents on my search, Hamptons were definitely the best. Thank you again for all your help.

Jack · 24 October 2019

★★★★★ 5/5

Trustpilot

I am extremely pleased with the…

I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.

Anonymous · 9 June 2024

★★★★★ 5/5

Google

I hadn't sold a property for over 35 years and this sale was a little stressful as it was the sale of my late parents apartment. I didn't appreciate how much work your estate agent does to get the sale over the line; but I do now! Many thanks to the team at Hampton, James Day and especial thanks to Lesley Nunn ...... she kept me sane through the whole process. Thank you!!

Mandy · 11 October 2022

★★★★★ 5/5

Trustpilot

Selen Hurbas

Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!

Simon · 15 August 2024

★★★★★ 5/5

Google

From our first contact with Nigel at Hamptons’ Cheltenham office we were extremely impressed with both the helpfulness and friendliness in dealing with our rental enquiry. Having been unable to secure a viewing at the time of that initial enquiry, the office was then proactive in contacting us at a later date to advise that further viewings were available. The viewing was quickly organised, as we were only in the area for a couple of days and were due to return home the following day. We met Ellie when she conducted the viewing of the property and found her delightful. When we did take on the rental, all administration was handled promptly and professionally by Ellie and the team and communication and response time was excellent. We wouldn’t hesitate to work with Hamptons again. Hopefully they will find us our permanent home too!

Claire · 11 October 2021

★★★★★ 1/5

Trustpilot

Predatory Behaviour

Worst property management ever.This agency encourages predatory behaviour from landlords towards tenants, they provide absurd and totally pretentious quotes for deposit deductions (works that of course won’t be done while the landlord will pocket the money). It took a month before getting any update about my deposit and then I got a proposed deduction of over £650 for a minor sign on a wall and tub (which was already broken). I had a quote for a handyman to do the works (even if they are both fair wear and tear) for £180. They take advantage of vulnerable tenants who would want to go to a TDS dispute trying to scare them off doing that and blackmailing you to accept the absurd deductions. Shameful behaviour.They are also unable to deal with the most basic property management issues taking days to reply and providing unhelpful / vague answers to make you lose time and patience.Definitely to avoid all costs, I won’t ever deal with them again.I have been dealing with the Islington branch.UPDATE: After 4 months, I have obviously won the TDS dispute. Painful process to avoid getting scammed

Tomaso · 20 July 2023

★★★★★ 5/5

Trustpilot

The Hamptons Deposit Manager and the TDS.

The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.

John · 23 May 2023

★★★★★ 5/5

Trustpilot

long overdue credit to an absolute star player

I feel it's about time that I made an attempt on behalf of my family and I, and particularly my mother, to acknowledge and give a massive shout-out to Rebecca Hitchman of Hamptons International, Cheltenham. Put simply, we couldn't manage without her, and we'd like her hard work and dedication recognised. If you have any plans to let out property in this area and should you want it managed for you rather than take on the job yourself, I couldn't recommend her more highly.For a little over four years now, my mother Sandy - a born worrier, if ever there was one - has been landlord of a large apartment in Cheltenham, England which overlooks Cheltenham College. It's a stunning property that's really matured into a beautiful home in a highly sought-after part of town, and was where Mum herself lived before deciding to move abroad and rent it out. Far from being a long-term investment let, the income from the flat helps to support Mum's retirement overseas, which is why we needed a really top-notch property manager to ensure that, whatever the market conditions, the flat stays gainfully occupied and in great condition - Mum's lifestyle relies on it being so. We've relied upon Rebecca's sound judgement, brilliant people management and ability to remain calm and efficient in the face of a challenge, and she's never let us down. Of course, there is wear and tear to budget for along with the occasional, inevitable emergency; there are occasional issues with difficult tenants; from time to time, extra money needs to be disbursed above and beyond the amount set aside as a float or we get news of a tenant's intention to move out - all things which, in the ordinary course of things, you might expect would worry an expatriate landlord greatly. However, from very early on Rebecca managed to earn the trust of my worry-prone mother and kept all the plates spinning (figuratively speaking, of course) and everything ticking along seemingly effortlessly, to Mum's great relief. To mine too, if I'm honest! It means everything to know that an income upon which Mum relies is in safe hands: in an uncertain world, finding someone like Rebecca, who so obviously really cares about her clients and who puts in so much effort to reassure them, feels to us like a wonderful stroke of good fortune. We're hugely grateful to her.The full extent of the trusting relationship which Rebecca has striven to build up with my mother from 4,000 miles away was made spectacularly apparent in an impressive remodelling / redecoration and refurnishing of the flat in 2019. Going way above and beyond the call of duty in what seemed like a true labour of love, Rebecca masterminded, designed, costed, implemented and oversaw the entire enterprise. Balancing contact with Mum in order to keep her feeling secure about the process with taking initiative where it was needed, Rebecca ensured that it all ran smoothly and kept our costs sensible too. The results are stunning. Mum was absolutely delighted, and as a direct consequence we were able to command an improved price for the let and secured new tenants quickly. In the last couple of days, we've had occasion to replace a couple of white goods - a boring but necessary expense, not unexpected given the wear and tear from continuous use. While nobody welcomes unexpected costs, once again Rebecca has handled the situation with her characteristic sensitivity, practicality and commonsense: before either Mum or I could start to stress out about it, the replacements had been taken care of and our tenants needs had been looked after. Since she knows the unforeseen expense was likely to concern my mother greatly, naturally Rebecca had a) pre-researched best-value options; b) agreed with the tenants a fair timescale to set everyone's minds at rest; c) got to work contacting Mum and I without delay in order to get things moving with the minimum of fuss. Such a workaday thing, you might say. Maybe, but it's the way in which Rebecca has successfully handled it that makes all the difference. Prospective landlords and tenants: this is the sort of person you want to be working with, where your home and your money is concerned. Hamptons Cheltenham, congratulate yourselves: in the person of our property manager Rebecca Hitchman, you have an absolute star player on the team. With our thanks, Ben Perkins (for Sandy Perkins and family), August 12th 2021

Ben · 12 August 2021

★★★★★ 5/5

Trustpilot

Excellent service

The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.

Keren · 30 July 2021

★★★★★ 5/5

Trustpilot

April Keane is a star property manager

April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.

Mariacristina · 28 July 2021

★★★★★ 5/5

Trustpilot

Hamptons Property Manager Sarita

The Hamptons Property Management have always been a huge support to us as tenants. Especially Sarita, who I consider to be an extremely special person in this instance as she has always put our needs first. Whenever we have had property issues, she's always reassuring, extremely professional in the way she handles situations and always puts us as priority. I feel grateful that we have a property agent like her who is kind and supportive and always ready to offer help :)

Faiza · 28 July 2021

★★★★★ 5/5

Trustpilot

Feedback

We can’t talk highly enough of the service provided by our property manager, Joe Sanders. It is always an absolute pleasure to talk to Joe and we are hugely impressed with his calm, reliable, professional capabilities. Whenever issues, queries or routine maintenance on our flat arise, it gives us enormous peace of mind to know that Joe will handle everything to the highest standard and always keep us updated. He is an absolute credit to Hamptons - thank you so much Joe for all your hard work!

Rhiannon · 19 July 2021

★★★★★ 5/5

Google

Excellent customer service. My wife and I found all staff to be exceptionally helpful. Emma Hassey went completely above and beyond to help my wife and I out of a difficult situation. All staff are efficient and personable. We have no hesitation in recommending Hamptons in Cheltenham and will definitely use them again in the future.

CHRISTOPHER · 24 October 2018