Hamptons Cheltenham Sales reviews

★★★★★ 5/5

Google

The management team at Hamptons are great, they are friendly and super quick at responding to and solving any issues that arise. Rebecca H is wonderful, I feel I can always rely on her! Expect the Exceptional and that what you'll get ... thanks Rebecca H for always being so professional and super nice!

Tracey · 24 October 2019

★★★★★ 4/5

Trustpilot

My experience with our property’s manager and some of our letting agents

My experience with our property manager, Mr. Joe Sanders have always been satisfactory in terms of him being responsive, helpful, and committed. He has always tried to address our concerns in a timely manner and has a good understanding as to how effectively communicate with the landlords. In some occasions though, especially with letting agents, I’ve had some unpleasant experience which sometimes was kind of frustrating. There were some situations where one or two of the flats were vacant for relatively long period of time and I personally found it very difficult to communicate my sense of urgency with the agents. And sometimes there were different agents working on a specific flat with no effective communication channels with each other as well as with the landlords causing me send different emails to different agents discussing same matters. To me it seems there are sometimes some sort of miscommunications amongst Hamptons’ hierarchy as well as between the letting agents.

KD · 28 June 2021

★★★★★ 5/5

Trustpilot

Hamptons go above and beyond

I am just on the point of selling an apartment through Hamptons International in Berkshre West-I have rented it through Hamptons since 2018. On the whole, I have found them to be very good, especially Sales and Property Management. I wanted to particularly praise Harjeet Kaur their Property Manager for my flat-she is always so helpful and always ready to have a chat and answer any questions you may have as a new, inexperienced Landlord. Also, they really do do checks on the property at Hamptons in this area and always report back in detail.I also recommend Deborah Giacobbi in Sales. Throughout the whole process of selling the apartment-and when did that get so horrifically complicated in the UK?-Deborah has 'held our hands', chased, communicated and generally solve problems one by one. For these 2 people, I would recommend Hamptons wholeheartedly.

Jane · 28 June 2021

★★★★★ 5/5

Trustpilot

Professional and friendly property management

We are going into the second year of renting our beautiful home through Hamptons International. Fortunately for us we have had wonderful Katie Tucker as our Property Manager. No question, query or issue has been too much trouble for her to deal with. Katie is approachable and warm, exuding professionalism and courtesy. It's not just the call or emails that we like, but her eagerness to follow up post the completion of a job to check everything is in order. She is an asset to the Hamptons team and we look forward to her continued support.

Lucy · 11 June 2021

★★★★★ 5/5

Trustpilot

Victoria Thomas at Hamptons Letting is a really good property manager …

I have used Hamptons as my managing agent for 8 years. For much of this time, Victoria Thomas has been managing the flat. She is outstanding. Really quick, proactive and responsive. also really nice and easy to deal with. During Covid, the service did not miss a beat. I think the tenants have appreciated her as much as I do. I feel I am in very good hands with her.

Andrew · 2 November 2022

★★★★★ 5/5

Trustpilot

Jacob is a truly exceptional estate…

Jacob is a truly exceptional estate agent. We had been on the market without success, for over a year, with a lovely, but unusual, property. From the moment that we first met, Jacob understood what he needed to do in order to achieve a sale for us. The photographs that Hamptons took were lovely, together with a video tour. But more importantly, when the right buyers came along (only a few weeks later), Jacob made sure that the deal was done. He is tactically astute, a good negotiator, assiduous, careful and attentive. He has driven through the sale in less than three months with determination and drive, as well as being utterly charming to deal with. I could not recommend him more highly.

Elizabeth · 25 May 2021

★★★★★ 5/5

Trustpilot

Helpful and very professional

We have had a few issues with the property that we rent - Ashley is our point of contact and she is just brilliant - she does what she can as quick as possible- our land lord constraints make it hard for Ashley sometimes but her perseverance always wins through- I find Hamptons to be helpful and always friendly - this time our need was due to a window lock that had jammed shut in the bathroom - and seems it will be dealt with quickly

Melvin · 25 May 2021

★★★★★ 5/5

Trustpilot

Hamptons good for letting and sales

This is my third year of working with Hamptons, who are letting agents for our flat, and are now selling on our behalf.We have been very pleased with the lettings service we've had from Ashley in the Cheltenham office, and various people in Marlborough. I was new to letting, but was never made to feel stupid, even when I asked stupid questions.Now that they are selling the flat for us, we have been very pleased with the service from Hamptons Marlborough, and especially Claire, who is doing her best for us in a difficult market.

Heather · 24 May 2021

★★★★★ 5/5

Google

The whole team at Hamptons Cheltenham was very professional and helpful .I must give particular thanks to Emma for the way she helped us through the purchase process and in recommending a reliable contractor to carry out some essential work.This was particularly important as we currently live 200 miles from Cheltenham! Many thanks John Burdess

John · 24 October 2018

★★★★★ 5/5

Trustpilot

Great experience

Federica was our agent, and she was AMAZING, understanding our needs and bringing us to see houses that we loved. We were really struggling to pick the house for us, because they were all great. I am really happy I had the chance to work with her, and with Hamptons

Riccardo · 8 April 2024

★★★★★ 5/5

Trustpilot

Highly satisfied, long-time client

I’ve been with Hamptons for a number of years, with Samantha Jennings and Ellie Marsters managing my property. I’m not certain whether Ms. Jennings is still working as a property manager, but I have nothing but good things to say of both managers. Ms. Marsters in particular is efficient, prompt, and thoughtful with her advice and responses. I can easily see myself staying with Hamptons for the foreseeable future.

Jacqueline · 14 November 2022

★★★★★ 5/5

Trustpilot

Definitely would recommend.

Our experience with Hamptons has been pleasant. Our letting agent Roni was very friendly and attentive. David, our property manager has been outstanding and we’ve found it very easy to communicate with him efficiently. As we’re both young and it’s our first time letting, all we could suggest is to be initially provided with more information as opposed to having to find out what’s going on at each step.

Olly · 14 November 2022

★★★★★ 5/5

Trustpilot

Hanptons Islington are a great letting…

Hanptons Islington are a great letting agency. I have consistently dealt with George for almost 20 years. Together with Victoria they are a pleasure to deal with. They evoque trust, the opposite of some local estate agents. Rare to say this about an estate agent. Try them!

Stewart · 4 June 2024

★★★★★ 5/5

Trustpilot

Very Professional and Efficient Management

Hamptons have been managing my property for a long time. It is a difficult property due to various issues. They have been very professional and efficient in all matters. They deliver as promised and I cannot argue with the quality and price of workmanship. I would definitely recommend Gemma Ward and the Hamptons team for management of flats.

Garry · 12 September 2023

★★★★★ 5/5

Trustpilot

The Human Factor

The service is very good. The difference is made by the people who work in Hamptons. The manager of my properties is Mrs. Elle Seaby. Elle is a very professional and expert person, always ready to help solve the problems that are faced every day. In my opinion, she is the real value of this company, the real driver that convinced me to let Hamptons manage my properties.

Ludovico-Antonio · 2 November 2022

★★★★★ 5/5

Google

Max Barnes and his Property Management team consistently give excellent, prompt and thoughtful service and I highly recommend.

Julia · 11 December 2025

★★★★★ 1/5

Trustpilot

why?

Why was i told by one of your agents in West Hampstead branch that Countrywide are nothing to do with Hamptons when you are the same company and it even stating at the bottom of your site that Hamptons is a trading name of Countrywide Estate Agents Limited hidden under a title?

Lucinda · 30 January 2024

★★★★★ 5/5

Trustpilot

Very nice experience of renting a flat…

Very nice experience of renting a flat through Hamptons. All the team are very friendly and happy to answer any questions. Our maintenance contact, Ruth, was always quick to respond and empathetic. And Samantha and Bhavika were really quick, helpful and professional when it came to the end of our tenancy and the move out was very straightforward and stress free.Would recommend 100%.

RSmith · 22 April 2023

★★★★★ 2/5

Trustpilot

Poor service from letting agent and property management

I am currently renting a house that was let by and is managed by Hamptons International. My letting experience was appalling from start to finish as the letting agent in chiswick was incompetent. It began when he threatened to let the house to the 'other bidder' and when we told him to do so, no other bidder appeared to exist (as we got the house). There were numerous other mistakes/poor administration throughout the whole process - it took several attempts to get the contract correct (in addition to numerous other issues) and culminated in the check in being booked for 9am on the day when our tenancy began and we were told we wouldn't be able to occupy the property until 11am as (due to covid restrictions) there couldn't be any cross over - understandable but the property had been unoccupied for 7 weeks beforehand! I did try to speak to a manager but the telephone number I was given just went to voicemail and my messages were left unreturned. I was sceptical and disappointed when I found out the property was to be managed by Hamptons and this week my worries have proved correct as it is proving impossible for the property manager to even get a contractor to contact me to arrange an appointment to mend the dishwasher which has not not worked for a week (family of four).I actually own and let my old flat and manage this myself and would not dream of providing such a shoddy service to my tenants.

Katie · 3 December 2020

★★★★★ 5/5

Trustpilot

Sarah Golder has been fantastic in…

Sarah Golder has been fantastic in resolving a sensitive deposit dispute. She has kept us informed, advised and looked after throughout and has been professional and personable at every step. We are ver grateful to Sarah and have full confidence going forward, knowing that she and her team are so diligent on behalf of their clients

Barry · 27 October 2023

★★★★★ 5/5

Trustpilot

Thank you Hamptons Sales

Justin and Emily, of the Hamptons International Chiswick office, have defied all negative stereotypes some might attribute to the Estate Agent. There was no BS here, just a lot of hard work, frank and realistic advice and support from them to help us achieve a good sale in a difficult year for everybody. We were constantly kept informed and involved throughout the process. They are an example to their profession and we've never dealt with any other estate agent we felt truly had our backs (and that of our buyers) in this way. Everyone came out a winner thanks to their approach and efforts.

Julian · 22 November 2020

★★★★★ 1/5

Trustpilot

WILL TAKE EVERY PENNY FOR NOTHING AND…

WILL TAKE EVERY PENNY FOR NOTHING AND LEAVE YOU UNABLE TO GET BACK INTO YOUR OWN HOME. I rent my home put with Hamptons whilst pur family our overseas for one year. We made it clear at the outset we wanted the house back one year later. We paid a FORTUNE for documentation. We pay a FORTUNE for management fees. Supposedly for peace of mind. Hamptons have now contacted me and said that UNLESS I pay them a further £120 on top of all the money I have already paid them I risk not getting my house back. My family now risk homeless because I am being held to ransom by Hamptons for yet more money. They asked the Tenant if he wanted to stay on WITHOUT even asking me first. Absolute NO PEACE OF MIND AND NO DECENT SERVICE. Very distressed.

Bonita · 10 March 2023

★★★★★ 5/5

Trustpilot

Exceptional service

Our property manager, Lucy, is a pleasure to deal with. We have had a few issues recently with heating etc and Lucy has been extremely competent and helpful every time we need to get in touch. The issues are dealt with promptly and efficiently and it makes our lives so much easier to know we have such a friendly, approachable person looking after our needs.

Amanda · 26 January 2023

★★★★★ 1/5

Trustpilot

Not to be trusted!

My experience of Hamptons Maidenhead was it seem very positive to begin with, however, their failure to inform the landlord about our plans to have foster children stay with us could have cost us dearly. It turns out that both the agents and the landlords were very greedy and dishonest as they were happy to take our years rent without sharing all the information that we had disclosed. Please be aware the agents may seem like nice people but do not trust anything that is said. just communicate via email at all times.

Amanda · 10 October 2020