Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with Hamptons
Firstly, quick response and assistance from Morgan to view the property was great. He helped us with timely updates and lady who supported in his absence was equally good. Then our experience with Property Manager Lucy has been excellent in fixing services issues we had when we moved in. I should not be missing out on 'Just Move In' team who helped setup necessary services for home. I am glad I found Hamptons and will come back to Hamptons for my future needs.
Ram · 6 February 2023
★★★★★ 5/5
TrustpilotFirst class service…
I've always found Mandy Dorta and the team exceptionally helpful and quick to act when needed. First class.
Simon · 27 November 2025
★★★★★ 5/5
GoogleI have had nothing but a pleasant lease experience with Hamptons in Cheltenham, Edward Slark was really helpful at assisting us to get the property we liked leased in spite of us being all the way in South Africa at the time.
Also Rebecca Hitchman was really organised at keeping the little maintenance niggles sorted.
I can highly recommend this branch of Hamptons.
Juanita du Plessis
Juanita · 24 October 2019
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and we are thrilled to hear you have had such a positive experience with both our lettings team and property management department. We take great pride in our people and are particularly pleased to hear that both Edward and Rebecca have been so supportive. Thank you again!
★★★★★ 5/5
TrustpilotMax Barnes is always so responsive and responsible
Max Barnes is always so responsive and responsible - I never have to ask twice. Really appreciate all the support and care taken - specially as we live outside UK. It is very reassuring to know that Max and Hamptons takes such good care. We replaced a faulty oven and the coordination with the tenant was perfect. Thank you Max
Lisa · 4 June 2024
★★★★★ 5/5
TrustpilotTrevor Scott
Trevor is the best Property Manager I have been allocated.Trevor is courteous, honest, reliable, organised and efficient. He has always been readily available by phone and email and he takes responsibility for work allocated to him, even following up on my decisions when necessary and liaising with other parties on my behalf.Thank you for all your help and best wishes.
Aanal · 28 May 2024
★★★★★ 5/5
TrustpilotTop notch property manager
I would like to thank Hamptons team who took great care and excellent service of my property at Roehampton House since 2014-2022. Since then, I have gone through a couple of property managers which were all great but I would like to give a shout out to Minneaux Schandorf, the current property manager at Roehampton House whom we are very privilege to have known. We have not met personally but his service is above and beyond expectations. He has accorded me and my family with so much help and guidance during our move/transition. He seems like a very selfless person and needless to say, excellent in his job. With people like Minneaux and his team by your side , you will be in good hands either as tenant or landlord. Once again, thank you very much for such great service. Cheers!Stephanie AlbertoProperty owner
Stephanie · 5 January 2023
★★★★★ 5/5
TrustpilotHamptons Property Managing
Hamptons was our property manager for the last 3 years. They were always responsive and timely in handling any issues we had with the flat. I would particularly give mention to April Keane who went above and beyond for us. If Hamptons is letting and managing a property, you are in good hands.
Customer · 11 March 2026
★★★★★ 5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons who provided an exceptional service. When our landlord decided to sell the property, Hamptons went out of their way to find another property for us. I would particularly like to mention Sophie Winterson who managed to balance being professional along with patience, understanding and kindness. She went out of her way to ensure there was a smooth transition between houses, liaising with our old landlord and our new landlord - Sophie did this with positivity and cheerfulness. I cannot recommend Sophie, and the whole team at Hamptons, highly enough.
Sue · 19 December 2022
★★★★★ 4/5
TrustpilotWe would be very happy to recommend…
We would be very happy to recommend Hamptons in Newbury to anyone looking to sell their property. The whole team have been a pleasure to deal with, in particular Kate who finally got us over the line to exchange. Every step of the process from valuation to viewings, we found the communication from everyone to be friendly & informative. We are thrilled with the outcome & really are very grateful for all their efforts in getting our home sold.
Emily · 14 January 2023
★★★★★ 5/5
TrustpilotWe Bought a house in 28 day!
We have recently purchased a house through Hamptons International in 28 days!! We would like to thank the team who made this possible, but especially Jacob Forster, who was exceptional in his attitude and communication. He worked with all parties, ensuring that we met our time scale and he really went above and beyond!! He was outstanding ! Thankyou Jacob.
Sue · 15 February 2021
Agent replied · 23 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
★★★★★ 5/5
TrustpilotThank you to Saima H at Hamptons
Hamptons have managed my two properties in the UK since I moved overseas, and I have been very well supported by my property manager Saima Hasib. She has consistently resolved any issues regarding my flat in a timely and professional manner, and I am grateful to have had her help for over two years.
Valerie · 23 February 2026
★★★★★ 5/5
TrustpilotFeedback on Hanna Horstein, property manager
Hanna has been an excellent property manager, coupling her keen attitude to care for others along with a problem-solving attitude that always leads to swift action. I’ve been liaising with Hanna for the last year or so and have had quite a few issues at my flat, which Hanna responded to very quickly and resolved effectively. She takes the time to listen to the issues, suggests any quick resolution based on her experience of similar issues and when it’s not in her hands, she escalates the issues appropriately. I also appreciate that she keeps me in the loop on the various steps when arranging any repairs and also takes the time to sympathise with the situation. It’s been evident that Hanna cares for the tenants and acts as their representative when speaking to landlords - an example of this was when she negotiated a compensation for me in response to some of the persistent issues at my flat.
Nishat · 23 November 2022
★★★★★ 5/5
TrustpilotExcellent Property Manager
Rebecca Hitchman has been my Property Manager at Hamptons in Cheltenham for many years.Our Working Relationship over the years has been Excellent.Rebecca is reliable and has worked extremely hard with all the problems that my properties have endured.Her good communication skills and positive can do attitude has enabled my properties to be professional managed using all her expertise. Rebecca will be a sadly missed by me and the rest of the Hamptons Cheltenham Team.I wish her all the best for the future.
Edward · 22 November 2022
★★★★★ 5/5
TrustpilotCharlie Fleetwood great!
My property manager Charlie Fleetwood is very supportive. She consistently demonstrated a high level of professionalism, efficiency, and dedication in addressing any concerns or issues that arise. Whenever I have reached out for assistance, she has been incredibly quick to respond and has always gone above and beyond to ensure that everything is promptly resolved to my satisfaction. Thank you!
Jiayin · 25 April 2024
★★★★★ 5/5
GoogleEmma and James were amazing. Great communication, great problem solving, and crucially managed to remain fair to both parties.
Not sure I ever want to move house again but if I did, I would go with Hamptons.
Struan · 11 October 2023
Agent replied · 22 October 2024
Thank you for your review Struan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
James · 16 March 2026
Agent replied · 20 March 2026
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotReview
Danish Ashraf is a great property manager, quick to respond to queries and to solve any issues/problems that may arise
Anda · 13 October 2025
★★★★★ 5/5
TrustpilotWe were delighted with Hamptons.
We were delighted with Hamptons. Meeting all the key personnel in the Stratford upon Avon office gave us the confirmation and confidence that we had selected the right agency for us and our property.Both Owen and Jacob then came to our home to learn and appreciate the key selling benefits of our home as well as understanding why we wanted to sell. The selling process was explained to us and all literature approved...The house was put on the market on the Monday. Blocked viewings were organised for the Thursday and Saturday.Offers came in on the following Monday and we went to sealed and final bids on the Wednesday. All was done and dusted in 10 days!We accepted one of the three offers on the table; all three were well over the "offers over" price and we were delighted with the final selling price and the speed of the sale.Owen, who managed our sales process and negotiations, was always available, reassuring and communicative.When Owen replies immediately to your WhatsApp message at 10.00pm at night, you know he's on the case and has your best interests at heart.All in all, a positive, pro-active and pleasant experience. Thank you Hamptons.
John · 26 October 2022
★★★★★ 5/5
TrustpilotWe were highly satisfied with Hamptons
We were highly satisfied with Hamptons from start to finish . Agents were at the end of the phone whenever we called - we were never kept waiting . One of the most impressive details for me was the initiative of the agent to cAll us after a buyer pulled out not just with the bad news but with 5 viewing appointments the following week. Communication was excellent - our agent Jacob was approachable and friendly and made the whole process easy
Maureen · 21 October 2022
★★★★★ 5/5
TrustpilotAmazing experience
We couldn’t recommend Hamptons enough! Hamptons have made the process with renting a property in Cheltenham absolutely seamless. From viewing, to move in, we could not fault the service we’ve received!The team in Cheltenham have been faultless, we love the property we’re in, and correspondence is always dealt with professionally and efficiently. Huge thanks to Dawn, Abi and Nigel!
Isobel · 22 April 2024
★★★★★ 5/5
TrustpilotNicole Mapura extremely helpful…
Nicole Mapura extremely helpful customer service executive . Nicole has been extremely helpful and has redeemed my faith within this Company. Sometimes its a few words that can reassure you all will be ok, "don't worry, " someone that genuinely cares for the clients makes a big difference. Nicole has been extremely helpful and I called her this morning to Thank her for she never realised how stressed I have been and I appreciate her swift and corrective action in ensuring I was dealt with through the correct departments . May situation is being dealt with by the appropriate contacts. Effective training makes a huge difference Nicole is always professional, polite and reassuring , never does she sound fed up and on every occasion she has been able to connect me to the right person, she a great ambassador for Hamptons. Thank you please promote this beautiful caring individual.
Amari · 14 September 2022
★★★★★ 5/5
Trustpilotas superb as Patryk, UK will become megapower
In 2024 Feb we are given another Property Manager named Patryk Lehmann. Patryk is very organised amid handling 90 properties. Patryk is very organised, detail-minded, prompt and just to landlords. Patryk shows cares and justice in analysing. If 50% of UK citizens can be as superb as Patryk, UK will become megapower for centuries to come. congratulations to Hamptons and us.
Amy · 7 March 2024
★★★★★ 5/5
TrustpilotSufyan Ahmed is an amazing property…
Sufyan Ahmed is an amazing property manager. I am a tenant. All my property issues has been dealt with very quickly and professionally . I can not ask for a better State Agent.Thank you very much Sufyan and to Hamptons International. Thank you very much for your continued support.By the way, I also have an amazing landord. We are so blessed.
Cheryl · 27 March 2020
Agent replied · 23 October 2024
Thank you for leaving us a review, it is fantastic for us to receive such positive feedback and in particular that Sufyan has acted quickly to resolve any issues.
★★★★★ 5/5
GoogleWe have been so pleased and reassured during the process of buying our property. Emma Hassey has gone above and beyond the call of duty at every step of the process, from the moment of our first viewing until current date, consistently keeping us in the loop at each stage of purchase. I’d highly recommend Hamptons and particularly Emma for her efficiency and understanding.
Deena · 24 October 2018
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review! We take customer service very seriously and are delighted to recieve such positive feedback about Emma and the team. Thank you again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
