Trusted Agent profile · Cheltenham
★★★★★
2,139 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG, GL53 7HG
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.8 out of 5 across 2,139 reviews on two platforms, including 258 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotCustomer friendly staff
Customer friendly staff, spoke with Richard, he was super helpful and nice
Hi Jennifer, we really appreciate you taking the time to leave us a review. Thanks you for sharing your experience, we know Richard will be so pleased to see your feedback. Thanks, Rhys
1/5
GoogleI thought I'd give the benefit of the doubt of viewing a property (a first time buyer) advertised with Andrews because the staff were polite and friendly on the phone, however it turns out they are completely incompetent, as all of these other reviews have stated. I booked a viewing for this afternoon, following an online viewing at the weekend. We turned up at the property in the pouring rain just to find an unexpected tenant shocked to see us there, and no agent in sight. I feel that correctly booking people in for viewings is such a bread and butter thing for an estate agents and it's absolutely unacceptable to leave potential buyers in the lurch like this after travelling to view a property themselves, only to be turned away because no one is available to show us around! An incompetent employee informed me they had booked me in, when apparently they had done no such thing, or cancelled without any attempt to try to let me know!! An absolute joke is an understatement to be honest. Avoid this company like the plague if you're thinking of buying or selling.NegativeProfessionalism
1/5
GoogleI would strongly advice any first time buyers (or any actually) from buying a property from Andrews in Cheltenham. Their representation if the vendors is shocking. Their communication is shocking. They have left me and my husband VERY out of pocket as, even though we requested to keep items from the sale multiple times IN PERSON, via email and phone calls they still did not instruct the vendors (even though the vendors asked & wanted 24 hour reponse but the didn't BOTHER to call me and then lied about emailing me) what we wanted to keep and it was house cleared!!! I am now spending money on new appliances and rewiring as the cowboy clearers ripped everything out the wall. Oh and we also moved in to the property with no running water but... Supposedly that's our fault as we didn't check it. Absolute disgrace. Will be contacting the estate agents ombudsman.
1/5
GoogleI've been trying to get Andrews to communicate my mould issues to the landlord properly since January (I don't have contact details for landlord, it all goes through Andrews) but it's now August and nothing has been done except a couple of inspections and people quoting for work that isn't being done. The entire house was covered in mould for months, along with a leak in the roof. Will be reporting them! Andrews Cheltenham are just awful, don't rent through them!!NegativeResponsiveness, Quality, Professionalism
1/5
GoogleHave been waiting a full working week to hear anything from Andrews. Have recently just moved out of a property with them, nobody turned up the whole day for the inventory/checkout and since then not a single email, call or text. I've called multiple times this week, everytime through to voicemail "because the office is closed" or no one is around to pick up the phone. Waiting to get my deposit back, and would love any kind of response.NegativeResponsiveness, Professionalism
5/5
GoogleIts a nice place and georgina eller gives Full details for us. And she helps us to find a good place. Thank you
Hi Nisal, thank you for taking the time to write a five star review. Glad to hear Georgina was able to assist you with your search and find you a place! All the best in your new home! Thanks again, Laura.
5/5
TrustpilotKind and welcoming staffs
The staffs are kind, professional and and very helpful. Always there to provide answers to all questions and proffer practicable advise to client challenges.
Hi Ruth, we really appreciate you leaving us a five star review, it's certainly a great way to start our day! Thank you, Rhys.
5/5
TrustpilotAlways a Quick response from Louise and…
Always a Quick response from Louise and very friendly with my situation. Definitely happy with my experience.
Thank you for the five star review. Fantastic to see that Louise has been able to help you with everything so far and that you've had a brilliant experience. Thanks again, Rhys
5/5
TrustpilotViewing experience for a studio
Arranged a viewing promptly without any fuss. Listened to my requirements. Excellent service.
Hi Sue, thank you for the five star review. Brilliant the team in Reigate have been on hand to provide you with an excellent service. Thanks, Lisa
5/5
TrustpilotGregs had been amazing and very…
Gregs had been amazing and very supportiveGloucester branch
Thank you, Rishav! We're thrilled to hear that Gregs provided amazing support at our Gloucester branch. Your feedback is greatly appreciated!
5/5
TrustpilotHi i was treated with kindness and…
Hi i was treated with kindness and respect and very good listening peoples
Hi Nicolae, thank you for the kind review. Brilliant to see the team treated you as we'd expect, with kindness and respect. Thanks, Rhys
5/5
TrustpilotExcellent service
There could not be a bad word to be said about the service that Mukul provided my family and I. Despite the ups and downs of the process of moving house, Mukul remained informative and knowledgeable, in constant contact with updates, proactive in seeking different solutions and was a source of reassurance throughout the long process. We could not say enough thanks for his help and highly recommend him.
5/5
TrustpilotThank you Lisa Bird-Parsons for all of…
Thank you Lisa Bird-Parsons for all of your help and kindness throughout the process!
5/5
TrustpilotIt went well
It went wellUnfortunately not suitable for I and my friendWe both want rooms that has wardrobe in it basically
Thank you for the five star review, we hope we can help you find your new home in the future.
4/5
TrustpilotMatt was very helpful and was…
Matt was very helpful and was explaining everything very well. He was friendly and approachable.
5/5
TrustpilotIsaac was very welcoming and…
Isaac was very welcoming and knowledgeable when showing us around a property on the Caberfeigh Close development. Very pleasant and responsive. Thank you!
5/5
TrustpilotNatasha was very efficient arranging…
Natasha was very efficient arranging access on behalf of our mutual client. Great working with you.
5/5
GoogleA great service (as always) from Andrews - in particular Garry. Who has helped me on several occasions and I cannot recommend him enough! Thank you!
5/5
TrustpilotThanks for the viewing James
Thanks for the viewing James. Really helpful and knowledgeable. Appreciate your time to answer all my questions.
Hi Mirabai, thank you for sharing your experience, fantastic to see that James shared his wealth of knowledge about all things property with you on your viewing, thanks again, Rhys.
5/5
TrustpilotVery efficient service
Very efficient service. Speedy, professional and reliable
Thank you, Pauline. We're very happy to hear you found our service efficient, professional, and reliable.
5/5
TrustpilotProperty viewing
Great to meet with Nancy Henley to show us around a property. She is extremely pleasant and professional and gave us a good tour.
Hi Lindsey, thank you for the review for the team, particularly Nancy who always takes great pride in her work and always puts our customers first. Wishing you all the best with your property search. Thanks, Rhys
5/5
TrustpilotJunior was very friendly
Junior was very friendly, turned up on time and made the viewing very smooth.
5/5
GoogleRecently bought my first property through Andrews Cheltenham. Beth was very professional and helpful throughout the whole process.
5/5
TrustpilotVery kind and helpful wasn’t afraid to…
Very kind and helpful wasn’t afraid to help with my questions
Hi Dan, thank you for the five star review. Great to see you've had such an excellent experience with us, thanks again, Rhys
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