Trusted Agent profile Β· Cheltenham

Andrews Estate Agents New Homes Cheltenham reviews

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

2,023 reviews across 1 platform

176 Bath Road, Cheltenham, GL53 7NF

Andrews Estate Agents New Homes's office in Cheltenham, at 176 Bath Road, is rated 4.7 out of 5 across 2,023 reviews on 1 platform.

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Reviews

Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.

5/5

Trustpilot

First time buyer

We recently had pleasure to deal with MUKUL MEHTA the Mortgage and Protection Adviser at the Kingsbury office, the mortgage offer was issued in 3 days only, and all the process with the lender went smooth and easy, also not to forget he answers the phone whenever you need him, and reply to you quickly if you are stressed, which is hard, to find a broker to speak to you at weekends, evenings, anytime, I'm glad that I met and dealt with him, I dealt before with different broker but took me ages to get answers and offers, but with him only in few days.Highly recommended,

Billel Β· 13 August 2024

Agent replied Β· 24 October 2024

Thank you, Billel, for your kind words! We're thrilled to hear about your positive experience with Mukul Mehta. Your recommendation means a lot to us, and we're glad we could assist you efficiently.

5/5

Trustpilot

Lovely friendly efficient staff who care.

Great personal, caring and genuine service from my local Bear Flat Andrews estate Agents. I had 3 valuations and chose this office because of the initial meeting with Emily...she is interested engaging and very professional as well as being very easy to get on with.It was nice to have some enthusiasm right from the off...unlike a few other places I had valuations from.I was fortunate to sell the house to the first person that viewed it!.....the sale and then transactions were pushed along by Emma who was efficient and helpful. My buyer had a personal crisis in the midst of the sale and Emma handled this with sensitivity and professionalism to complete the whole sale.Keith and Sophie in the office were also really kind and on hand when I had a call or query. Selling your house and in my case business after 25 years was a daunting prospect....however due to the friendly caring people in this office ...the sale went through quickly and without too much stress!!

Katherine Β· 12 August 2024

Agent replied Β· 24 October 2024

Thank you, Katherine! We're thrilled to hear about your positive experience with Emily, Emma, Keith, and Sophie. Your kind words mean a lot to us. Best wishes in your new chapter!

5/5

Trustpilot

viewing made easy

Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch

J Β· 7 March 2024

Agent replied Β· 12 June 2024

Thank you for the five star review. Amazing to see that Shannon gave you such a brilliant experience throughout your property search. Thanks, Rhys

5/5

Trustpilot

Good Experience

I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss

The Β· 9 February 2024

Agent replied Β· 12 June 2024

Thank you for the five star review, fantastic to see Raluca and the team have been on hand to help you out whenever required. Glad that you've had an excellent experience as a tenant with Andrews so far, thanks, Rhys

5/5

Trustpilot

I highly recommend Nicole

I highly recommend Nicole, Andrews Property Group. From the start, she did such an amazing job and she was an absolute pleasure to work with. Honest, straightforward, and professional, Nicole is everything you wish for in an estate agent. I have no hesitation in recommending Nicole to others planning to rent.Glines (not sure of his first name) and Shannon were also amazing. When the process was taking a little bit longer than expected, Glines was patient, quick to reply, communicated with us, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. On several occasions, they'd explain the process and provide options. They were also quick to respond.I'm super pleased with the team at Andrews.

Temi Β· 25 August 2023

4/5

Trustpilot

Spoke to a Katie Barber from Andrews…

Spoke to a Katie Barber from Andrews Bath Lettings & Property Management Team who was extremely helpful & took the time to assist & explain things regarding certain questions & queries that I had.Thank You Katie

Georgy Β· 15 May 2024

Agent replied Β· 12 June 2024

Hi Gregory , thanks for the review. It is great to hear how helpful Katie was and that she took the time to assist and explain everything for you. Thanks again , Lisa

5/5

Trustpilot

Andrews is well located in Wallington…

Andrews is well located in Wallington high street, has a good mix of properties to rent and buy. I can recommend Bobbie Caller in the lettings team she is very pleasant and professional to work with. As a landlord she has helped me find tenants multiple times. She is quick to respond and very fair person to work with. Gets all the contracts and referencing sorted very quickly and efficiently. Overall, Andrews is a good estate agent and has clear contract terms.

Pa Β· 22 August 2023

5/5

Trustpilot

Andrews was a pleasure to deal with

I recently had the pleasure of speaking with Shannon and Issy to view a property. Both were so friendly, helpful and approachable and a pleasure to deal with. Highly recommend Andrews for anyone on a property hunt

Ross Β· 24 April 2024

Agent replied Β· 12 June 2024

Hi Ross, thank you for the five star review. Fantastic to see that both Shannon and Issy were on hand to help you with your property search. Thanks, Rhys

4/5

Trustpilot

We chose to sell our house with Andrews…

We chose to sell our house with Andrews after renting the house with them for the last 5 years. We were impressed with the service we received from the whole sales team at Andrews Bear Flat. After receiving one low valuation for our house, Rory Mactaggart was reassuring and knowledgeable about what similar houses had sold for recently and was convincing about what we could achieve for our house (and he was spot on!)Once we had accepted an offer, Emily Snell was very diligent and kept us updated on how the sale was progressing with the solicitors. We were also able to get updates from other members of the sales team when people were on annual leave which was appreciated. We would thoroughly recommend Andrews to anyone looking to sell their house in Bath.

Jessica Β· 20 August 2023

5/5

Trustpilot

Bobbie is my go to person at the…

Bobbie is my go to person at the Andrews Purley branch. She works tirelessly to find tenants for me and is a joy to do business with. She has a depth of knowledge and experience in the lettings field so I know I’m in good hands πŸ‘πŸΌ

Kevin Β· 13 September 2023

Agent replied Β· 12 June 2024

Hi Kevin, thank you for the fantastic review of the team in Purley in particular Bobbie. Great to see her hard work and knowledge being recognised by a satisfied customer, you are certainly in good hands with Bobbie and the team!Thanks, Rhys

5/5

Trustpilot

10 out of 10! We found this property on …

We found this property on onthemarket.com and contacted Andrews about a viewing. They took a few details and then made an appt for us to view. The day of the viewing came and upon entry to the property we were met and welcomed by a colleague of Andrews who was very friendly but professional and allowed us to look around the property without pressure and answered all our questions promptly and efficiently. He helped us to imagine all our own things in the property and we were excited to get back and apply for the property. 10 out of 10 all round

Denise Β· 22 July 2024

Agent replied Β· 24 October 2024

Hi Denise, thank you for sharing your experience. Amazing to see that you've had such great dealings with us. Thanks again for taking the time to leave a review. Rhys

5/5

Trustpilot

Very responsive, excellent follow up, highly recommend

Every employee we worked with at the Cheltenham offices works hard to delight the client in all the important aspects: Helpful attitude, makes good suggestions for marketing property, very responsive, follows up quickly with both client and the other parties, makes you feel important even if selling a lower cost home. We worked with Zoey Edgerton who was extremely helpful at all stages of our property sale. She was key in keeping things on track, and working with the buyer and their solicitor to move things along. I highly recommend her.

Anonymous Β· 14 August 2023

4/5

Trustpilot

Monika

Monika has been very diligent in managing the rental income for two properties that are rented through Andrews in Barnet. Further to that the properties are now on the market and Monika has seen to all the extra paperwork required with good grace.

Mr Β· 13 December 2023

Agent replied Β· 12 June 2024

We really appreciate you taking the time to leave us a review. It's great to see you've had such a positive experience with us in your dealings with Monika. Thank you for sharing your experience, if of course there was anything we could have done to make your dealings the full five stars please feel free to let us know at info@Andrewsonline.co.uk, thanks.

5/5

Trustpilot

Your team members are very nice and…

Your team members are very nice and helpful ,they are always attending calls and giving good guidance,Shannon is very good person to help me view the properties and answer my all queries,am really grateful to your team members especially Shannon .Thank you so much.

Tincy Β· 20 November 2023

Agent replied Β· 12 June 2024

Hi Tincy, what a great review. We believe that communication is key to any relationship and it looks like Shannon and the team have been on hand to assist you each step of the way. Thanks for sharing your feedback, Rhys

5/5

Trustpilot

I met Shannon from Downend branch when…

I met Shannon from Downend branch when I go for viewing of Andrew's properties twice. Shannon is really friendly and explained everything about the property nicely.I really appreciate her warmly welcome and nice presentation of the property. Well done Shannon.

PRATHIBA Β· 15 February 2024

Agent replied Β· 12 June 2024

Hi Prathiba, thank you for leaving the brilliant review. Amazing to see that Shannon was able to help you out through your property search and viewings. Thanks, Rhys

5/5

Trustpilot

Thank you Kish and the team

Kish and the team have been great at helping me sell my one bed flat in Romford. Always responsive and so helpful - from the initial valuation to completion. I highly recommend.

M Β· 17 July 2024

Agent replied Β· 24 October 2024

Thank you for the five star review, fantastic to see that Kish and the team were able to deliver such a great experience to you, every step of the way. Thanks, Rhys

5/5

Trustpilot

We have used Andrews in Morden for…

We have used Andrews in Morden for buying our first home together 22 years ago, renting out a property after the death of my mother and recently to sell our house. Brian Barnsby has been instrumental in ensuring we were kept in touch about all home visit appointments, ensuring that all viewers were given correct information about the area (that he knows so well) and keeping us informed of the situation. We were in a chain of buyers across the country so things dragged a little, but Brian was the driving force behind everyone keeping in contact and moving forward to a successful conclusion. He was friendly and professional at all times making this a positive selling experience for us.

Deirdre Β· 9 August 2023

5/5

Trustpilot

Renting a new property

I found myself in the situation of having to look for a new property to rent. I had email alerts set up, one came through for a property close to where I was living. I immediately went into my local Andrews to arrange a viewing. I managed to get a viewing the same day and made and offer. 2 weeks later I was moving into that new property. This was all thanks to the excellent Bobbie Caller who showed my round the property and Laila Von Trapp who was an absolute diamond all through the referencing process. I can thoroughly recommend using Andrews if you are looking for a new property to rent.

Tom Β· 16 July 2024

Agent replied Β· 24 October 2024

Hi Tom, thank you for the five star review and brilliant to see you had such a fantastic experience with us. We are so pleased that we were able help you find your new home! Thanks again, Rhys

5/5

Trustpilot

Amazing services by Janine Derbyshire

Amazing services by Janine Derbyshire. Janine has always been extremely approachable and pro-active. Our whole renewal process was smooth and she ensured all are queries are sorted. Thank you Janine and Andrew's. Regards Swati

Swati Β· 8 June 2024

Agent replied Β· 12 June 2024

Thank you for the review. Fantastic to see that Janine was on hand to help you through your renewal, managing to sort everything for you. Thanks again, Rhys

5/5

Trustpilot

Matt Wood is an asset to The Andrews…

Matt Wood is an asset to The Andrews Property. A true valued member of staff that goes over and beyond to help you. Thank you Matt for helping me and keep smiling.

Maria Β· 12 July 2024

Agent replied Β· 24 October 2024

Hi Maria, thank you for the review. We know Matt will really appreciate the review and we definitley know he will keep smiling! Thanks, Rhys

5/5

Trustpilot

A letting agency you can trust

I have to say our property manager nicola Is absolutely amazing Nothing is ever to much trouble. Even when on annual leave I always have a response as soon as she returns. Leave a message she always calls back. Nothing is ever to much trouble. Nicola is always there with a helping hand and goes above and beyond. I have rented a property with Andrews for over 5 years and I have NEVER had a issue with them. Everything that needs to be done have been done. Paperwork is always up to date. Gas safety and electrical checks are always done even when I forget they are due! Work that needs to be done is always done. They only ever a call and email away if I need anything. From all rental companies I have come across they have to be up there with the best. So thank you again Nicola and Andrews

Natalie Β· 31 July 2023

5/5

Trustpilot

Exceptional Service and Professionalism

Exceptional Service and ProfessionalismWe have had the pleasure of working closely with Michelle Smethurst as a Property Maintenance Contractor for many years now, and are continually impressed by her dedication, expertise, and professionalism.Michelle consistently goes above and beyond in her role for her landlords and tenants. Her attention to detail, coupled with a deep understanding of our industry, has been invaluable in managing many maintenance jobs and refurbishment projects.Michelle always communicates clearly and is considerate, ensuring that everyone is on the same page and that any issues are resolved promptly and efficiently.In conclusion, it is a privilege to work alongside Michelle and we would highly recommend her to any landlords looking for exceptional Property Management.

Bridget Β· 10 July 2024

Agent replied Β· 24 October 2024

Hi Bridget, thank you so much for taking the time to leave us a review and brilliant to see the strong relationship you've built with Michelle in order to help our landlords and tenants alike. Thanks, Rhys

5/5

Trustpilot

Andrews Property Group

The service, communication and commitment was so great, very helpful and I love how Janine Derbyshire was so helpful when I was renewing my tenancy. Would recommend Andrew’s Lettings at any time. Thank you

Morlyne Β· 4 June 2024

Agent replied Β· 12 June 2024

Hi Morlyne , Thank you for the five star review and the recommendation. It is fantastic to hear the that the lettings team and Janine were so helpful with your renewal. Thanks , Lisa

5/5

Trustpilot

Andrews Bear Flat

I've just completed a house purchase through Bear Flat Branch. Excellent support and service from Emma M from first viewing, all through the solicitors process to completion! Constant progress updates. When contacting the branch if Emma wasn't available I was pleasantly surprised to find all the rest of the team were totally up to speed with what was happening on our house especially during negotiations. Very impressive. All the team I dealt with, Emma also Keith, Rowan, Matt were very knowledgable about the area of the property I was interested in and the market. I felt very confident working with them. I would certainly use them again in the future. P Herman

Peter Β· 26 July 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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