Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy differentiated estate agent experience!
Tanya at Andrews Estate Agent was my third agent for my property. It was very differentiated experience from the other agencies in that she actively pushed my property, was approachable, informative and effective and sold my property by the required deadline. Even my solicitor commented how approachable and efficient she is.
Joanna · 28 August 2024
Agent replied · 23 October 2024
Thank you, Joanna! We're thrilled to hear about your positive experience with Tanya. Your feedback is greatly appreciated, and we're glad she could meet your expectations and deadline.
★★★★★ 5/5
TrustpilotMatt and James at Andrews have been…
Matt and James at Andrews have been really efficient and helpful and a pleasure to deal with throughout the sale process. Thank you both, highly recommend this team!
Jennifer · 14 August 2026
Agent replied · 12 June 2024
Hi Jennifer, thank you for your wonderful feedback! We're thrilled to hear that Matt and James made your experience enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Andrews Head Office.
★★★★★ 1/5
GoogleI would not recommend using this letting agency to any tenant. I had a 2-year tenancy with them, and all my enquiries and concerns were answered very bluntly and with no resolution.very disappointed
George · 11 July 2026
Agent replied · 11 October 2026
Hi George,
I am sorry to hear that you have had a bad experience with our Andrews Cheltenham Lettings Team. I would be keen to understand more about this, if you could email me with more information so I can investigate this for you that would be great, sjsmith@andrewsonline.co.uk.
Many thanks, Shannon Smith, Regional Lettings Manager
★★★★★ 5/5
TrustpilotGreat takeover from Luke
Recently Luke took over the management of our block of flats. I have to say, I felt Andrews had not been managing the block brilliantly before, particularly given how expensive they were. But Luke has been responsive, efficient and prudent with managing our money. Lots of lingering issues are being sorted out now. Have been really pleased with him so far. A real breath of fresh air.
Alasdair · 4 October 2023
Agent replied · 12 June 2024
Hi Alasdair, thank you for the brilliant five star review. Sorry to see that our previous service had not met your expectations, however we are really pleased to see that Luke has redeemed your confidence in our ability to manage your block. Thank you again for the great review for Luke. Thanks, Rhys
★★★★★ 5/5
GoogleI needed a rental property at short notice when moving from Cornwall to Cheltenham and Gracie pulled out all the stops!
Everything was completed speedily and professionally with clear instructions and nothing was too much trouble.
Thank you for all your help- I recommend your customer service to anyone.
Joanne · 24 September 2024
Agent replied · 24 October 2024
Thank you, Joanne. We're thrilled Gracie could assist you so efficiently with your move. Your recommendation means a lot to us. Welcome to Cheltenham!
★★★★★ 5/5
TrustpilotAndrews exceeded my expectations
Andrews exceeded my expectations in every way! Their friendly and professional agents guided me through the home-finding process with ease. Thanks to Dan, Zy and Emily. Their rapid response times and expert local knowledge ensured I found the perfect property quickly. Thank you, Andrews, for an exceptional experience!
Rumbidzai · 6 October 2024
Agent replied · 23 October 2024
Thank you, Rumbidzai. We're thrilled to hear that Dan, Zy, and Emily made your home-finding experience exceptional. Your kind words mean a lot to us. Enjoy your new home!
★★★★★ 5/5
TrustpilotWe had a fantastic experience with this…
We had a fantastic experience with this agency. The team were extremely warm‑hearted, attentive and thorough throughout our search. They helped us find a suitable property very quickly, and provided great support with all the unfamiliar paperwork. Anisa, Jenna and Sammi are very friendly and professional, we would highly recommend them.
Yi · 9 October 2026
★★★★★ 5/5
TrustpilotFive stars from Melanie Whitehead Andrews letting agency
I had a wonderful experience with letting agency Winterborne. I worked with Melanie Whitehead The property manager and she had been amazing. She was quick to answer my questions and queries In a timely manner and with respect. I would recommend them and i would work with them again and again in the future.
Enesia · 14 June 2024
Agent replied · 23 October 2024
Hi Enesia, thank you for the five star review. It's brilliant to see that you've had such a brilliant experience with the team in Winterboune, with a particular mention to Mel, we know she will really appreciate seeing your kind feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotAndrews is a professional company…
Andrews is a professional company represented by very knowledgeable individuals. We were looked after by Sam with regards to the rental property we were looking for. As we were relocating to the area Sam was very helpful with the area search and the property type. We secured a great rental which is in a perfect location and within our budget. Thanks Sam 🙏
Richard · 12 December 2023
Agent replied · 12 June 2024
Hi Richard, thank you for taking the time to write a five star review. Brilliant to see Sam has been looking after you whilst finding you your new home, and even secured one for you in the end, fantastic news! Thanks again and all the best, Laura.
★★★★★ 5/5
GoogleHave recently remortgaged after an initial mortgage deal (2 years ago), both with Garry. Once again it was a pain free experience and we’ve secured a great deal. I can’t recommend Garry enough - he’s great at explaining the details and ensuring that we were chasing the beat deal. Highly recommended!
Finn · 4 August 2024
Agent replied · 25 August 2024
Thank you, Finn. We're delighted to hear about your positive experience with Garry. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotAndrews Property Lettings
All communications with Molly, Chemaine, Rebekah, Harpinder, Gurmit & Issy have been dealt with professionally, promptly, politely & with a friendly attitude. Always a delight.
Martyn · 25 August 2026
Agent replied · 23 September 2026
Hi Martyn,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team. Your satisfaction is our priority, and we look forward to continuing to serve you with excellence. Best wishes , Lisa
★★★★★ 5/5
TrustpilotLorna
Hi. I moved house through Andrew’s property group. My move was being handled by Lorna. She was amazing and very understanding and supportive throughout the process
Zak · 18 August 2026
Agent replied · 23 September 2026
Hi Zak, thank you for your wonderful feedback! We're thrilled to hear that Lorna provided such excellent support during your move. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotI cannot recommend Andrews Property enough
I cannot recommend Andrews Property Group enough for their outstanding support throughout my process. From the initial inquiry to the final signing. Shout out to Jennifer who went above and beyond to ensure a smooth experience and when the extra mile. She has instilled confidence and trust and if you are seeking an estate agent look no further than Andrews
Heather · 10 February 2024
Agent replied · 12 June 2024
Hi Heather, thank you for the five star review. We are so pleased that you've had such a positive experience throughout your search and move in. Jennifer will be delighted to see the feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotFantastic service
Tony, Akshar and Akuwa were fantastic. Had trouble selling in a difficult market but Andrews team sold our house and got us through the nightmare of dealing with solicitors and we managed to sell and get into our dream house. Highly recommended, will go above and beyond to make sure everything goes smoothly.
JB · 15 June 2024
Agent replied · 23 October 2024
Thank you for the review for the team in Worcester Park, we know they will really appreciate seeing your feedback. Fantastic to see that we've allowed your dream move happen! Thanks again for sharing your experience, Rhys
★★★★★ 5/5
TrustpilotJodi is warm, friendly and helpful
I am currently in the process of renting a property through Andrews. Jodi has been amazing right from the start. She is warm, friendly, helpful and knowledgeable. She made me feel at ease as soon as we started talking on the phone and has been so kind to me and my family. I really do appreciate that. Thank you so much for everything 😊
Sara · 25 October 2023
Agent replied · 12 June 2024
Hi Sara, fantastic to see such a positive review for the team at Andrews Cheltenham, with particular reference to Jodi. We feel that clear communication is key to any move in order to try and ease any stress, looks like Jodi has been on hand to assist throughout. Thanks, Rhys
★★★★★ 5/5
TrustpilotWe have a few properties we rent out…
We have a few properties we rent out through Andrews and have built a good rapport with julie Calver.
Steve · 24 September 2026
Agent replied · 10 October 2026
Dear Steve,
Thank you for your wonderful review and for highlighting your positive experience with Julie Calver. We're thrilled to hear about the rapport you've built. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
Best regards,
Andrews Head Office
★★★★★ 5/5
GoogleGeorge was extremely professional and took his time to explain and take me through via this complex administrative process. I felt very comfortable with his professional and friendly manner. Georgina was also a great help as she found the best choice of options of housing for me. Excellent team including Owen, Molly and Matt!
Peter · 13 May 2024
Agent replied · 12 June 2024
Hi Peter, thanks for your five star review, fantastic to see George and the team have been able to guide you through the process. I am so glad to hear you felt comfortable and Georgina was was able to find the best choice of properties for you. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotI have to say that Emma is a superstar
I have to say that Emma is a superstar. She was the most professional and friendly salesperson we encountered during our home viewing experience. We loved her service. Her responses and suggestions were always very timely and helpful throughout the home buying process. We recommend Emma to everyone. Z & S
Y · 1 July 2024
Agent replied · 23 October 2024
Thank you for the review and recommendation. It is fantastic to hear how Emma was the most professional and friendly agent you came across and assisted in your search. Thanks again , Lisa
★★★★★ 5/5
TrustpilotAm so happy with the whole team
Am so happy with the whole team. The letting team mostly cartin and her manager took an extra effort to help me set up everything. Am really happy and work with them. They pay attention to detail.
Leila · 18 May 2026
Agent replied · 5 June 2026
Hi Leila, thank you for your wonderful feedback! We're thrilled to hear that Cartin and the team made your experience exceptional. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future! Best wishes , Lisa
★★★★★ 5/5
TrustpilotOutstanding First-Time Buyer Experience with Exceptional Support from Elliot
As a first-time buyer, I couldn’t have asked for a better experience. The agency found me the perfect flat in Bristol, and Elliot was exceptional throughout the process. He always kept my best interests at heart, providing clear guidance and support. Highly recommend their service.
Boyan · 1 October 2024
Agent replied · 23 October 2024
Thank you, Boyan! We're thrilled to hear about your positive experience. Elliot and the team are dedicated to providing exceptional service. Enjoy your new flat in Bristol!
★★★★★ 5/5
TrustpilotI have been dealing with Michelle for a…
I have been dealing with Michelle for a number of years. She is polite, pleasant and efficient. I cannot recommend her highly enough and thank her for all her assistance as well as the reminders. Without her help, management of my flats would be in terrible shape.Thank you Michelle..
Cyrus · 25 July 2024
Agent replied · 23 October 2024
Thank you, Cyrus, for your kind words! We're thrilled to hear about your positive experience with Michelle. Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotVery caring property management support
For past 10 years time of my living abroad, I had no worries about my property thanks to Michelle. She has been always nice and promptly coordinated beautifully between me and tenants. Thanks Michelle from Andrews southfield once again and she is really good asset for Andrews property group.
Minsuk · 25 July 2024
Agent replied · 23 October 2024
Thank you, Minsuk, for your kind words! We're thrilled to hear about your positive experience with Michelle. She truly is an asset to our team.
★★★★★ 5/5
TrustpilotThank you very much to MONIKA
Thank you very much to MONIKA, for the help and advice given to me for the property
IULIAN- · 30 September 2026
Agent replied · 10 October 2026
Thank you, Iulian-Sorin Bancianu, for your kind words and perfect rating! We're thrilled to hear that Monika was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
★★★★★ 5/5
GoogleI used Garry here as my mortgage advisor, he has been fantastic, helped me through the process and gave me lots of good advice. Even though I didnt end up buying through the Andrews estate agents I was still able to use Garry to sort my mortgage and insureance.
Thank you for your help Garry 👍
Sam · 11 December 2025
Agent replied · 27 December 2025
Hi Sam,
Thank you for your wonderful feedback! We're thrilled to hear Garry provided such valuable assistance. It's great to know he could help with your mortgage and insurance needs. We appreciate your support and look forward to assisting you in the future.
Best regards,
Andrews Cheltenham Team
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