5/5
TrustpilotMy experience was great
My experience was great, the Andrews Property Group Agents, especially Sameer Jamani, who helped us find the best option to find a home, were very efficient and professional.
Trusted Agent profile · Cheltenham
Andrews Estate Agents reviews in Cheltenham
★★★★★
2,450 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG
Part of Andrews, see every office.
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.7 out of 5 across 2,450 reviews on two platforms, including 325 Google reviews rated 4.6.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotMassive price increase.
I am a landlord that had links with Andrews for over 16 years. I just required a simple renewal/extention of an existing tenant contract (AST) with no change of tenants. Andrews increased the price of this by a staggering 360% in 2022 compared to 2021. Unjustified and greedy.
Agent replied · 12 June 2024
Scott, thank you for your review. I am sorry about your experience and that it has taken me until now to reply. I took over as CEO for Andrews in October 2022 and have made customer experience one of our key priorities. Our aim is to become the Most Trusted and Admired in our sector. I appreciate that is of cold comfort given your experience although would hope that perhaps in tim you may be willing to give us a 2nd chance.Carl HowardGroup Chief Executive
5/5
TrustpilotLovely people at Andrews
The people I spoke to at Andrews: Isaac and Meg were great. Really lovely and happy to help. Communication was good and just very pleasant to deal with which is what you want really isn't it?
5/5
Trustpilot@Shannon from Andrews Property Group
It was lovely meeting you Shannon. The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Agent replied · 23 October 2024
Thanks for the five star review. Amazing to see that Shannon was on hand to help you with everything you needed! Thanks again, Rhys
5/5
TrustpilotHappy customer
The staff at Andrew’s are so helpful and reassuring with any questions you need answered.There telephone manor is so friendly.l would recommend the agents for the efficient and quick sale.
Agent replied · 12 June 2024
Hi Mrs Neale, fantastic to see you had such a positive experience with our friendly staff, we are so pleased to see your sale went through efficiently. Thanks, Rhys
5/5
TrustpilotWe purchased a house sold through them
We purchased a house sold through them. They were super friendly, transparent, quick to reply to emails and seemingly more on it than solicitors on both sides of the sale.
Agent replied · 12 June 2024
Hi Gareth, thank you for the five star review. We hope you are settled into your new home and we are so pleased we were able to help you make the move! Thanks, Rhys
5/5
TrustpilotJasmine Gyde at Andrews was very…
Jasmine Gyde at Andrews was very helpful with supporting us apply for a rental property. She gave us lots of useful information and kept us updated on the process and what was happening
Agent replied · 12 June 2024
Hi Emma, thank you for the five star review. Great to see that Jasmine and the team have been on hand to help you out through your property search and move. Thanks again for sharing your experience, Rhys.
5/5
TrustpilotLooking forward to be renting from…
Looking forward to be renting from Andrews property,The staff at Andrews are very friendly and professional.l was assisted by Kinga,she is very helpful, friendly and she keeps you updated.
Agent replied · 12 June 2024
Hi Audrey, thank you for the review of the team, especially Kinga. It really is appreciated and we are so pleased we were able to help you find your new home! Thanks, Rhys
5/5
TrustpilotMonika
The best company! The team work in an open and transparent way, the communication is great and very effective, I feel valued and respected as a tenant. Letting manager is always available and responds promptly to my queries and needs.
Agent replied · 23 October 2024
Thank you, Mariana, for your kind words. It's great to hear that Monika has been there to support you and your family with any issues in the past few years.
5/5
TrustpilotEmily was fab me
Emily was fab me , my husband and our daughter felt very at ease with Emily she told us about schools and nearby services . Very lovely and friendly . And very knowledgeable
5/5
GoogleWe had the pleasure working with George he helped us alot with the rental process and everything went smooth with no issues at all
Agent replied · 12 June 2024
Hi Pieter, thank you for your five star review. Great to see George has been able to guide you through the rental process and made it as smooth as possible for you. Thanks for sharing your experience and all the best, Laura.
5/5
TrustpilotFive stars for the letting team at Andrews
As landlords, we work closely with the Andrews team and rely on their friendly, accessible, professional and communicative support. I know that I can contact Julie, Liz and their colleagues to help with any questions or problems that I may have around letting my property, and have really appreciated their support over the years. This is a dedicated team, trustworthy and always available to sort out issues quickly and efficiently.
5/5
TrustpilotSo far my experience has been…
So far my experience has been fantastic, Kamilija has been very helpful with the process of me going forward to be able to rent a property as a tennant so I would definitely recommend Andrews
5/5
TrustpilotExtremely friendly and helpful with our…
Extremely friendly and helpful with our property search. Tracy and Maria have gone above and beyond in keeping me updated on our property search.
Agent replied · 12 June 2024
Hi Tammy , Thank you for the five star review. It is great to hear that Tracey and Maria have gone above and beyond assisting you with your property search. Thanks , Lisa
5/5
TrustpilotEd made our journey seem easy but it…
Ed made our journey seem easy but it wasn’t. It took a long time to complete the reference checks and it looked like it wasn’t gonna work. Thank you guys for always coming through.
Agent replied · 12 June 2024
Hi Esther, thank you so much for leaving us a review on Trustpilot too. Great to see that you had a really positive experience from the team, albeit if other parties made the process slightly slower than anticipated. Many thanks, Rhys
5/5
GoogleWe booked 2 viewings and received a quick response followed by an email confirming all details. Shannon who showed us around the properties was very knowledgeable and friendly.
Agent replied · 12 June 2024
Hi Martin, thank you for the five star review. Brilliant to see Shannon was on hand to share her wealth of knowledge and that you had a positive experience whilst out viewing with us. Thanks, Rhys
5/5
GoogleHad an amazing showing with Holly today, fantastic knowledge of the area which was great as moving from quite a distance away! Bubbly and professional. Would highly recommend.
Agent replied · 12 June 2024
Hi Stephanie, thank you for sharing your five star experience. Fantastic to hear Holly was able to show you around today and I am so glad to hear she was very bubby and professional! Thanks for the recommendation too and all the best, Laura.
5/5
TrustpilotHelpful and professional
Had a really positive experience with Andrews. Joanne was fantastic. She helped us find and secure our flat and was always super friendly and professional. Would recommend this agency if you’re looking for properties!
1/5
GoogleExtremely unprofessional & not refunding deposits! It's been over 2 weeks since I was supposed to have received my holding deposit. I call and ask at least twice a week to be told that they don't have my details when I'm currently renting with their company?!NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Good afternoon diana sun, thanks for taking the time to leave us feedback regarding your recent experience. I understand you feel we should have had your information on file. However with bank details, we do not hold these for security reasons. I understand since contacting us via our Live Chat service, your issues have now been resolved and your holding deposit returned following your unsuccessful application. We are sorry things took longer than they should have in this instance and rest assured we will review our procedures accordingly to avoid this sort of delay in the future. Kind Regards.
5/5
GoogleWe had a great experience with Andrews. Friendly and professional staff who helped with all our questions.
Agent replied · 24 October 2024
Thanks Thomas. We're very happy to hear you had a great experience with our friendly and professional team.
5/5
Trustpiloti spoke to karen and she had great…
i spoke to karen and she had great knowledge and expertise about renting. will definitely be recommend andrews property group to anyone looking to let their property
Agent replied · 12 June 2024
Hi Marcie, thanks for taking the time to leave us a review and brilliant to see that Karen was able to share her wealth of knowledge with you about the lettings market. We appreciate your recommendation and know Karen will be really thankful for the feedback, thanks again, Rhys
5/5
TrustpilotLovely Staff
It was lovely meeting you Issy.The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Agent replied · 23 October 2024
Thank you for the five star review. Brilliant to see that Issy delivered such a brilliant experience for you. Thanks again, Rhys
5/5
GoogleGarry Maisey is absolutely amazing! We wouldn’t use anyone else and recommend him to everyone. He made everything so much easier for us, is super patient and always there to help when we need it.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat communication and very very…
Great communication and very very helpful team. Made my move pretty much effortless
Agent replied · 29 December 2024
Hi Steven, thank you for your kind words! We're thrilled to hear that our team could make your move effortless. Best wishes, Jake
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