Trusted Agent profile · Cheltenham
★★★★★
2,450 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG
Part of Andrews, see every office.
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.7 out of 5 across 2,450 reviews on two platforms, including 325 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotPURCHASE
Have exchanged contracts on a residential purchase. The services from Graeme and Issac has been first class. I can not thank them enough for thier professionalism, efficiency and excellent client care they have provided. They made the purchase seem less daunting than i was expecting and looking forward to dealing with them moving forward on differant transactions. Highly recommended.
5/5
TrustpilotAs a contractor I have been dealing…
As a contractor I have been dealing with Sarah at Andrews for a number of years now. She is a pleasure to work with when responding to and managing maintenance works orders. She is always professional and quick to reply to any queries and has a great sense of humor with it :)
Hi Victoria, thanks for the review. Fantastic to see you've built such a strong relationship with Sarah over the years and are collectively able to assist our tenants and landlords alike in a prompt manner. Thanks again, Rhys
5/5
TrustpilotJodie has been a great help matching…
Jodie has been a great help matching properties out to me and was very helpful! Couldn’t recommended enough!!
Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.
4/5
TrustpilotNancy is a friendly and energetic…
Nancy is a friendly and energetic estate agent.
Thank you for your review Samiran. I am glad that you had a good experience with our negotiator Nancy. Would love to know if there is anything more we can do for you as a customer.Kind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
5/5
TrustpilotI have to say that Michelle…
I have to say that Michelle Smethurstis great . She is the most professional and friendly person and ready for help when ne need about the flat we rented from Andrews. We loved her service. Her responses and suggestions were always very timely and helpful. So grateful.
Hi Shenay. Brilliant to see that Michelle has been so helpful to you. Thanks again, Rhys
5/5
TrustpilotFantastic company
We have been receiving service from Southfield Andrews for a long time. I think we've been together for 4 years. Whenever we have problems with the flat, Michelle Smethurst takes care of us immediately. We thank you very much for everything. Michelle, you are perfect for Andrews.
Thank you so much for taking the time to leave us a review. It's great to see that Michelle and the team have been able to provide a brilliant service to you. We know she will really appreciate seeing your kind feedback. Thanks, Rhys
5/5
TrustpilotProfessional and helpful
Kamilija and Kish are two great people to have on your side when selling your property. They are professional, empathetic, helpful, knowledgeable and super conscientious, and will give you good advice and support the whole way through. The service they give is personal and attentive. You couldn't ask for better advisers. Thank you!
Hi Ruth, thank you for the review. Amazing to see that Kish & Kamilija have been on hand to help you with each step of your sale, fantastic to see them sharing their wealth of knowledge with you along the way. Thanks again, we know they will really appreciated reading your feedback, Rhys.
5/5
TrustpilotWe had a wonderful experience viewing a…
We had a wonderful experience viewing a property. Hamza is one of the best agents I have ever come across. He made us feel very comfortable during our viewing and was very professional but at the same time was completely on a level that was absolutely amazing for myself as a buyer.
5/5
TrustpilotHouse sale review
Lisa Bird Parsons and the team at Andrews have been brilliant in the sale of our house. They've given us sensible, effective advice and as a result we have been very pleased with the process. We are very pleased to have decided to go with Lisa and her team.
5/5
TrustpilotI'd like to thank Edward and his team…
I'd like to thank Edward and his team of the Kingsbury branch.After only 4 weeks I had a buyer. He offered me some very good advice, abd kept me up to date with developments. Whenever I had a query, he was quick with a answer. I would totally recommend them.
5/5
TrustpilotA day worth talking about #andrews property
It was a wonderful experience with the Letting Team as they are really competent and professional. And must acknowledge Shamiya who was incharge of the viewing i went for today. She was well coordinated and also a good communicator. Indeed Andrews made my day.
Thank you, Sarah! We're thrilled to hear about your positive experience with our Letting Team and Shamiya. Your kind words mean a lot to us. We're glad we could make your day!
5/5
TrustpilotExcellent costumer approach
Thank you Mukul for being so patient and explaining everything to me, breaking everything down and making it clear and understandable. Buying a house is a very complex and scary process but it's wonderful to find people who can make it a bit easier along the way.
5/5
GoogleI bought my current house from Andrews. Beth was a great agent, listening to and understanding what I was looking for. She even contacted me about my house knowing it was just what I was after and she was right! They were also great during the contract process helping move it on when both mine and the sellers solicitors were holding things up.PositiveProfessionalism
5/5
TrustpilotWonderful property viewing
Shamiya gave a welcoming and charismatic tour of the property. She was very helpful with any questions I had and answered many before I could ask them, showing how well she knows the properties she is showing and what tenants are looking for.
Thank you, Jodie. It's great to hear Shamiya provided such a welcoming and informative property viewing. Your feedback is much appreciated.
4/5
TrustpilotGreat viewing with Nancy Henley
I was met by Nancy Henley to be shown around the property. The viewing was on time and I was able to receive all the information I needed. Nancy was able to answer all the questions. The agency was quick with their responses and booking the viewing slot.
5/5
GoogleAndrew’s have been fantastic in managing our house rental, with a proactive approach that made the process seamless. Georgina, in particular, has been outstanding, her expertise and support gave us complete confidence from start to finish. Highly recommend! 👍 …
Thank you, Karina! We're thrilled to hear about your positive experience with our team, especially Georgina. Your recommendation means a lot to us!
5/5
TrustpilotAndrews are always professional
Andrews are always professional, and act fairly on behalf of both the tenant and landlord. They have managed my properties for years and I would highly recommend them. Rebekah, my property manager and the team are always on hand to offer support and advice and act quickly on any issues raised by tenants.
Hi Janey, thank you for the five star review and sharing your experience with Andrews. Brilliant to see that you've trusted us with your properties for years and that you've received such brilliant service, we know Rebekah plus the team will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotAndrews Estate Agents Cheltenham
I would like thank Alex , George and all staff at their Cheltenham offices for a exceptional service. Due to the buyer pulling out of buying our property we did not complete our sale, even then Andrews were very understanding and tried to help us.We will definitely recommend and deal with Andrews again.
5/5
TrustpilotFantastic 🤩
We have had great experience with Janine, Derbyshire from Andrews letting agent so far. She has been doing a sterling job and always on top of her work. When she is handling your case then your property management problems are being dealt with and will be resolved in a swift and timely manner.
Hi Sushant, thank you for the review, brilliant to see that Janine has been on hand to help you out whenever required. Fantastic to see that you've had such a positive experience with Andrews. Thanks, Rhys
5/5
TrustpilotAndrews Property Group comes across as…
Andrews Property Group comes across as professional and well-organized. Communication was clear throughout, and the process felt smooth and efficient. It’s a reliable option if you want property matters handled with care and attention.
5/5
TrustpilotI have bought recently property with…
I have bought recently property with Andrew's at Southfield branch and Islandria Justimo was very proffesional, returns calls all the time, Whenever you have questions regarding sales allways on the top of everything, she has helped a lot to complete the deal as quick as and as smooth as possible. Definitely pleasure to work with Islandria .
5/5
TrustpilotFantastic service
Andrews have been fantastic - from arranging two very busy open days to securing me the best offer and helping me to arrange my mortgage. The sale went through very smoothly. The communication was excellent and they managed the chain very well. The team are very friendly and professional.
Hi Natalie, we appreciate you taking the time to leave us a five star review. Amazing to see that we were able to help you with your sale and your mortgage too. Glad to see all went well and we know the team really appreciate your positive feedback, many thanks, Rhys.
5/5
TrustpilotShanon was very friendly.
Shanon was lovely and friendly.
Hi Joanne, thank you for the review. Great to see you had such a nice experience with Shannon. Thanks, Rhys
1/5
GoogleTerrible experience. Inexperienced salesman who was unprofessional throughout the buying process. On day of completion they had no interest in us collecting the keys with no communication with promises made that were not kept. Avoid!
Hi Grant, thank you for taking the time to leave us a review, and we’re sorry to read that you had a negative experience when dealing with us regarding your purchase 9 months ago. I have looked in to the file and can see that this particular transaction took around 2.5 months to exchange despite the fact that the vendors of the property you were were buying from, were purchasing a leasehold property. The average freehold transaction is currently taking around 3 months to go through and leasehold transactions are taking in excess of 4 months so I cannot see where the poor experience came from. I have looked through the notes and can see that you were always responded to promptly by the consultant who advised when he could help and when the queries were better answered by your solicitors so again, I cannot see where he was unprofessional. With regards to the keys it would be great if you could advise of the promises that were made and not kept by providing further feedback to myself: jmatthews@andrewsonline.co.uk. With your feedback, I am hoping we can improve our service further. Best wishes, Jake
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